Irda — payment deducted from my a/c, but policy not renewed. awaiting for refund

Address:

390022

I availed two wheeler insurance from icici lombard. Policy no. 3005/[protected]/01/000, expired on 16.08.2017. When i tried to renew the policy online on 14.08.2017, rs.2069/- was deducted from my icici bank saving account no.[protected] and credited to icici lombard. Immediately i got sms that there was some problem in transaction, if the policy is not renewed, refund will be initiated to your account. Now more than two months have passed, but neither renewed policy nor refund is received by me. I tried to complaint online twice and sent 2 to 3 mails to customer care of icici lombard, but they do not want to understand my complaint and replies that your policy has expired. If my policy is not renewed, please send me refund of rs.2069/- deducted from my saving account and credited to icici lombard.