IRTC — bad behaviour by ticket counter

Address:560043
Website:www.indianrail.gov.in

One of the worst lady in earth sitting behind the counter refusing to give tickets because i don't have the exact change. I saw her drawer full of change but she refused to give me tickets. This happened in banaswadi railway station. On 5/8/2018 at 3:45.

She was very rude i suppose most government officials are like that but never seen such rude lady.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I booked ticket in 12392 ( shramjivi exp)on 24 july2018 but due to some reason, ticket cancelled by me on25 july2018 but refund not receive till date. My PNR NO.-[protected] and transaction id-[protected] and from irctc customer care this is confirmed payment released by irctc so please give me my 145 rs

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