IRTC — refund of transaction failed

Address:

New Delhi, Delhi, 411011

Sir, i was trying to book ticket from margao goa to pune on 25 feb 18 but transaction failed and shown in irtc failed transaction but money automatically refund, but even i m trying but rs 464.66
Not received. I m senior citizen, i m alone.
And where to follow for it, can't understand. If possible see.
Thank. Chandrashekhar. [protected]@gmail.com
[protected]
Pune