ITC Complaints & Reviews

From the past 2-3 times, we’ve been encountered flour weevils. I’ll be attaching photos as proof. After the consumption of this flour my mother suffered with a stomach bug. There’s no alternative than ITC sending us new packets but that’s not exactly what we want. Please see the pictures and the doctor’s prescription and take some stringent action against the same.
During two of my conversations I was promised by the ITC spokesperson that they will collect the infected flour in order to test but no body has taken anything until now.

Today I bought two packs of BINGO in different shops and I found one of them were duplicate and locally made which is unpalatable and and may cause disease ...and cause huge losses to your company and for public

Packet of ashirvaad atta,

Morning we used the same powder, once we take all the powder out we shocked that we have seen one dead cockroach inside the cover, what kind of quality is this where did you received quality certificate this is not at all gud.

Never expect this kind of experience from itc,...

I am Jeetha Rao Munnuru, age 53
I own a small retail store in my area, doing business with ITC for past 16years.
I've been buying ₹5000 worth of cigarettes almost everyday from you.
Your distributor in my area, failed to deliver me regularly.I complained several times to them, now they have gone rude with me and entered into an argument., stopped distribution.Its been 2 months from now, they stopped supply of your products, leading to losses in my business,
I have faith in Atmanirbhar Bharat, which seeks to encourage retailers like me, in building a self reliant India.

Now we understand that itc director is also involed with itc management
If in our company is doing like this we immediate removed the staff we never removed distributor
Because in our company distributors is very important not the staff
But in itc staff is important not the distributor

Now we understand that itc director is also involed with itc management
If in our company is doing like this we immediate removed the staff we never removed distributor
Because in our company distributors is very important not the staff
But in itc staff is very important not the distributor
That why itc company staff is sending the legal notice to the distributors

Hi i have purchased one king cigars pack in this pack inside i have seen one different pack cigar.. What a great way to packing.. Really i appreciate it. Please find the below attachment

I do Believe that i have been receiving fake ciggarettes in my area
in the image the one on top is 100% real while the one below it is definetly a fake...

Dear sir,
I'm shiv kumar from pan pasand neta ji subhash place pitampura delhi - 110034. My shop is around 10 - 15 years old but i have not receive royal club display from 3 months pending from[protected] from your company itc, i have send many email for display.
My distributer name is om sai traders, arpit arora

So please help and provide display for my shop pan pasand

Thanks and regards
Shiv kumar
Pan pasand
[protected]

I had purchased itc shares in the month of may itself & is holding till date, haven't received the dividend yet...

I just bought a pack of yippee noodles for my evening snack, after i cooked and started to eat my teeth just stabbed on some hard substance when i saw it was a stone .
I have many instances of yippee not being up to the quality, still how it manages to surpass your food safety regulations only god knows!
Do ITC really do any tests or not. Many of your products are faulty like this. You should be strict on your guidelines or you are also just like others in making money even at the cost of someone's life!

This is regarding my order #[protected] at classmateshop.com. It's placed on 27-jul-2020, but i haven't received any update on the processing status. I sent few inquiries through classmateshop.com website (Via 'inquiry' section) - but no response. I contacted them through their facebook page - got a response that it'll get processed. But, today i'm seeing that the order status is updated to 'cancelled' from their website. I didn't receive...

I have ordered some nite books and drawing books on your online portal on 30 th July 2020, till now I have not received the order and there is no tracking no after login to my account

Dear sir,
I'm shiv kumar from pan pasand neta ji subhash place pitampura delhi - 110034. My shop is around 10 - 15 year old but i have not receive display from 6 months (January, fabruary, march, april, may, june) from your company itc, i have send many email for display.
My distributer name is om sai traders, arpit arora

So please help and provide display for my shop pan pasand

Thanks and regards
Shiv kumar
Pan pasand
[protected]

See, i have placed an order in classmateshop but without loging in.
But still i paid...
Now i don't know how to recover...
Or whether it will come...
I paid 620 rupees...

I own a shop in prayagraj, uttarpradesh. I sell most of the products of itc but i am having difficulty to get the aashirvaad aata as the distibutor of my area is not coming to take orders.
Not sure why he is not coming, can this be addressed
I will share my shop details and contact number once i get any response on this.

Food Complaints
Sunfeast -Yippee Noodles

Dhananjay KS
Sai Krishna (H)
Mele madathil paramba
Chevarambalam Post
Kozhikode
Kerala

I have bought 2 packet of yippee noodles from the nearby store last week.. The manufacturing date on packets were 22/Feb/ 2020 and 7/ Jan/2020. When i emptied the packet content on my pan i found that the product had fungus and some insects...

Today

Itc cares
1 message
No attachment
11:48 am
Re: [itc cares] re: agency complaint and pending dues
Is there any update no one from your team had tried to contact. Please solve the issue as soon as possible

Tuesday

Sandip, sandip.. Vipulharda.
1 message
Message has attachments
4 aug
Re: change of gst number
Greetings of the day!!! Please note that due to merger o[censored]nion territory of daman and diu with dadra and nagar haveli under the dadra and nagar haveli and daman and diu (Merger o[censored]nion territories) act, 2019, existing gst number of m/s. Afzal traders is replaced by new gst number as follows: 26acwpk2063m1z1. Kindly do all the billings and gst related work in above mentioned gst number w. E. F. 1st august'2020. Gst certificate and email copy intimating allocation of new gst number is attached herewith for your ready reference. Kindly do the needful. Regards, sattar kasmani (Prop. Afzal traders) mo. [protected] [protected] sent from yahoo mail on android

Sasidharan. [protected]@mdlz.com
1 message
Message has attachments
4 aug
Regarding account statement and credit note
Please send me account statement and credit note for the month of july2020. Kindly note that send me both the statement on monthly basis without fail. Sent from yahoo mail on android

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Last week

Sandip. [protected]@mdlz.com
1 message
Message has attachments
29 jul
Oon 29/07/2020 afzal traders diu
Pls find the attached file below of oon order[protected] regards, sattar kasmani

[protected]@awcc.in
1 message
No attachment
27 jul
Deletion of entry
Respected sir/madam, kindly delete the below entry from my account as it is created by mistakely. Awb no. [protected] name - ramila bawla dated - 26/07/2020 regards, sattar kasmani

July

Itc cares
1 message
No attachment
23 jul
Re: [itc cares] re: agency complaint and pending dues
Is there any update in this issue. Kindly provide me contact details of sales officer. Please release the advertisement campaign reward as soon as possible because it is outstanding since a long time and amount is rs 60, 000/- sent from yahoo mail on android

[protected]@itc.in, itc.. Nitin. Chau.
1 message
Message has attachments
20 jul
Agency complaint and pending dues
The mail is regarding the services that your providing to your retailers. My shop is in diu (Daman & diu), delivering all the daily essentials and general goods. From past 3 years, i am facing the absence of basic services from your side which are illustrated below : — 1. Not getting any range of products of itc. 2. No visit of any company person. 3. No visit of your distributor in my shop. 4. Not getting the advertisement reward. There is no distributor in my town and the official distributor of your company exists nearby town i. E.in una (Gujarat) which is 15 k. M away. This distributor has an official right and duty to cover a market area of my town but unfortunately, he is not providing me with all the services which a retailer should get including the basic services like providing itc goods. The behaviour of your distributor is very poor that results in a very nasty impression of itc. Also, your distributor is not giving any advertisement reward for publicity of your company in my shop (Please check attachment for your reference). As per the terms, i must be reimbursed by a monthly rent of rs 1, 000/- from august 2015 - till date, which amounts to rs 52, 000/- for the same but not getting since 4 years, which are already generated by company to your distributor but he is not passing it to me. It means my publicity rewards are going to your distributor's pocket. There should be a market visit of your sales personnel to which i can communicate all the concerns but unfortunately, there is no visit of any company person in my shop. Now, i am in a situation that due to unavailability of your products, i am delivering other brand goods to my customers like maggi instead of yippee, britania and oreo instead of sunfeast, fogg instead of engage. It creates an extremely poor image of itc for appointing such kind of distributors and unskilled sales officers which are even not able to perform their basic duties. So, please appoint the experienced and best distributor and recru

Sandip b. Dodiya
1 message
Message has attachments
20 jul
Oon[protected] diu

Nair, naisx011 (Contractor)
1 message
No attachment
17 jul
Different rate product received
Dear sir, with reference to the invoice no.[protected], dated[protected], product code - 4263523 and product name - cdm silk fn 55g pricing, it is brought to your notice that the physical product received is having mrp-70 and same has been booked in invoice at mrp-80. So kindly credit the rate difference in my account or else take any alternative step from your side. Regards, sattar kasmani

Nirav. [protected]@haldirams.com
1 message
No attachment
16 jul
Sales officer complaint
It is very disappointing to draw your kind attention towards an issue being created by your sales officer mr. Rahul. As an official distributor of haldiram's in diu district (Daman & diu) since 15 years, i was giving my order to mr. Rahul of haldiram's product from last 2 months but he was completely ignoring my order and providing me with the nonsense reasons as to why he was not able to book the order. Last week i reminded him regarding same order and he finally booked the order and directly contacted me that the same was my final order and from now onwards my billing would be locked and i will be no longer a distributor of haldiram's. By refusing the same, he commented on my caste and on my character. Also, there is no visit to my area. He is very much associated with una distributor bansi enterprise and is very much interested in dealing with that distributor, may be he is personally benefited out of it or may be getting commission out of sales because he was not providing me with proper reasons. Further my accounts with the previous super stokist of your company m/s chandaran distributors is not settled and and i am left with certain expired products which requires replacement or either a debit note against the same. All this concerns are pending and i am not been provided with any solutions. Kindly consider this email in proirity and provide me quick resolution or else it would force me lodge a complaint in consumer forum. Please note that i am treasurer of chamber of commerce diu and in position to take legal actions in case of injustice. Regards, sattar kasmani, prop of afzal traders, diu-362520 mo:- +91 [protected] +91 [protected]

Awcc customer service
1 message
Message has attachments
16 jul
Manifest[protected] sattar bhai diu

Awcc billing
1 message
No attachment
14 jul
Entry deletion
Respected sir/madam, kindly delete the below entry from my account as it is created by mistakely. Awb no. [protected] name - bikesh mohanlal dated - 14/07/2020 regards, sattar kasmani

Sandip. [protected]@mdlz.com
1 message
Message has attachments
13 jul
Oon 13/07/2020 afzal traders, diu

Nair, naisx011 (Contractor)
1 message
No attachment
12 jul
Re: credit note and statement
Dear sir, please mail me credit note and statement of june nd oindly send on monthly basis regardd, sattar kasmani

Awcc customer service
1 message
Message has attachments
10 jul
Sattar bhai diu, manifest 05/07/2020

[protected]@awcc.in
1 message
No attachment
6 jul
Deletion of entry
Respected sir, kindly delete the awb [protected] because it was the demo entry by anmol sir to train how to make the entries. So, kindly delete the same entry from my account. Regards, sattar kasmani

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Re: [itc cares] re: agency complaint and pending dues

Me
To
Itc cares
6 aug at 11:48 am
Is there any update
No one from your team had tried to contact.

Please solve the issue as soon as possible

Hide original message
On monday, 20 july, 2020, 04:14:57 pm ist, itc cares wrote:

#- please type your reply above this line -#
Your request (236885) has been updated. To add additional comments, reply to this email.

Itc cares (Itc cares)

Jul 20, 2020, 4:14 pm gmt+5:30

Dear sir/madam,

We acknowledge the receipt of your email regarding our products and your mail will be forwarded to the concern team.

Kindly use the ticket id:235925 for any future correspondence on the subject to facilitate quicker resolution.

Warm regards,
Mary
Itc cares team
Sattar kasmani

Jul 20, 2020, 12:47 pm gmt+5:30

The mail is regarding the services that your providing to your retailers.

My shop is in diu (Daman & diu), delivering all the daily essentials and general goods.

From past 3 years, i am facing the absence of basic services from your side which are illustrated below : —
1. Not getting any range of products of itc.
2. No visit of any company person.
3. No visit of your distributor in my shop.
4. Not getting the advertisement reward.

There is no distributor in my town and the official distributor of your company exists nearby town i. E.in una (Gujarat) which is 15 k. M away. This distributor has an official right and duty to cover a market area of my town but unfortunately, he is not providing me with all the services which a retailer should get including the basic services like providing itc goods. The behaviour of your distributor is very poor that results in a very nasty impression of itc.

Also, your distributor is not giving any advertisement reward for publicity of your company in my shop (Please check attachment for your reference). As per the terms, i must be reimbursed by a monthly rent of rs 1, 000/- from august 2015 - till date, which amounts to rs 52, 000/- for the same but not getting since 4 years, which are already generated by company to your distributor but he is not passing it to me. It means my publicity rewards are going to your distributor's pocket.

There should be a market visit of your sales personnel to which i can communicate all the concerns but unfortunately, there is no visit of any company person in my shop.

Now, i am in a situation that due to unavailability of your products, i am delivering other brand goods to my customers like maggi instead of yippee, britania and oreo instead of sunfeast, fogg instead of engage.

It creates an extremely poor image of itc for appointing such kind of distributors and unskilled sales officers which are even not able to perform their basic duties. So, please appoint the experienced and best distributor and recruit skilled sales personnel.

Please contact me for further information.

Regards,
Sattar kasmani,
Prop :- afzal traders,
Main bazar,
Diu - 362520,
Diu, daman&diu (Ut).
Mo - +91 [protected]
+91 [protected]

Dear sir,
My father hold a wholesale shop in my village. He's been selling itc cigarettes and foods for the past 50 years. Your distributer here in repalle division giving stock to every shop in my village except us. He's saying we will give bingo and biscuits only if you buy cigarettes. Please resolve this issue sir.

Dear SIR i have a 7000 sft super market at malakpet THE PEOPLE S MART I i requested many times to itc hyd for products but no distrributor come to my place of itc i request you to plz sent some sales executive to my place or give no of any distributor other then M R L Regatds

THE PEOPLE MART