ITC Complaints & Reviews

Dear sir/ madam,

Date : 25/05/2020
Fssai lic no. [protected]

Today i bought itc bingo chips 5 rupees pack and i opened the pack i was shocked there is only 2 piece of pototo chips is there. 100% sure that 2 piece is not a new weight of 12 gms as mentioned in the packet.
I want a refund of my pack. This is not happen to any customers in the furture.

I am writing this on behalf of my father mr. Ranjit kumar paul, who owns a retail shop (Nagendra bhandar) in behala, natun bazaar - 700034.

In this critical time of covid 19, i, ranjit kumar paul want to raise a severe concern i’m facing as a retail shop owner in behala. The itc distributor in my area ridhi sidhi provisions pvt. Ltd. (B. B sengupta road, behala, kolkata-34) is supplying itc products (Like itc atta, savlon etc.) to small shops like us at very high prices without proper receipts. Unlike others, the distribution team is not even reaching out to our shops for goods delivery & further causing inconvenience & financial pressure for business.

We have been in association with itc for the past 30 years now doing this business. I request you to look into the matter urgently and do the needful at the earliest in the below mentioned contact number or email id.

I got non veg particle in sun feast yippee noodle packet. Iam a pure vegetarian how can this happened for a vegetarian people. so i wanted to an action against on it.

Since the lockdown, cigarettes are being sold in the black at rs 200/- via-a-vis mrp f rs 165/-. The shopkeepers say the distrbutors are charging them more than normal real prices. Isn't there any mechanism to check this? I have stopped buying as i refuse to succumb to black (Mail) market and i have been a user since 1976.
Can you pls do the needful to mprevent ths from happening?
R. Mohan
Mob +91 [protected]

Location: goregaon, mumbai.

Even though the cigarettes "wills classic" that i purchase is manufactured in march 2020, i am forced to pay a premium of rs. 120 on mrp.

All the sellers in and around the area are cartelling, leaving me with no choice but to pay.

I urge itc to help make these cigarettes available for the consumers through online media so we don't have to be cheated this way.

I agarwal traders have h bill made by tha salesman chandan dutta but the deliveryan delivered the product to another counter. And now the salesman said that I couldn't do anything. I just request u to look in this matter aand take some action against this type of negligence .
My pH-[protected]
[protected]

Dear sir,

We are resident of brajrajnagar jharsuguda orissa bearing pincode:-768216, odhisa.
I am writing to complain about pankaj store distributor of our area.
From last few days we are facing lots of problem. As we are wholeseller, purchase products in bulk but he deny for supplying of wholesale product and selling only in retail price.
I look forward to hearing from you as soon as possible to resolve this problem. If i do not hear from you within 10 days i will file complaints with the appropriate consumer agencies and consider my legal alternatives
Contact no:-[protected]

I have purchased your product savlon herbal sensitive handwash yesterday but it is not of good quality. Some finding are
-it does not rinse off easily
-has not a good smell
-it is causing irritation on hands after washing.
-sensation of irritation persists long after using the product.

Being a product of such a world class company such bad quality is not expected.
Please do needful to replace the product as i am facing inconvenience.
Please ask some of your representative for redressal of my issue.
Contact no-[protected] name shankar manchanda

Hi team,

Reaching out to you as i've been facing issues procuring ultra milds at whitefield, bangalore.

The regular vendors either do not have any stock or they have informed by their local distributors that they do not have the approval to deliver stock.

I found one vendor (Near whitefield main road) who was charging at around 47% above mrp, by selling kings cigarette packet (10's) for 250 rupees. This shouldn't be happening, i believe serious measures/actions are required to ensure that customers are not subjected to such atrocity.

May i request your assistance on these matters, i am willing to pick up a box (10*20 packet) so that i can avoid having to step out of the house multiple times. If you could provide me the details of one of your authorized dealer/warehouse near whitefield.

Looking forward to hearing from you! Regards
Sooraj

Hello sir,
This is to bring to your notice that the local distributor of ashirwad aata, “tinsukia trading agency”, tinsukia - 786125, assam is charging ₹25 extra per bag with no bills and not even delivering the goods to other retailers and wholesalers. During this lockdown, where we as traders are being fair to our customers, we are made to pay extra to buy the same essential good. Our cost have increased by ₹40 per bag.

Please look into it and help us.

We would like to maintain our anonymity in this matter.

To,
General manager,
Itc india pvt. Ltd.,

Respected sir,
I, jatin chheda, owner of anil stores at nepeansea road, regret to inform you that i am highly disappointed with itc’s delivery service.

I have not received goods ordered by me 3 times in last month. The salesman took the order on phone, but we haven’t received a single delivery, whereas many retailers in my locality have received their orders. I fail to understand why this partiality is being done.

I have repeatedly contacted mr. Jinkal modi regarding the issue, but haven’t received any reply.

Kindly look into the matter at the earliest. Reply is awaited.

Yours truly,
Jatin chheda.

I am selling your products since 15 years ago.
Our depot manager named krishna is selling all the products at higher prices when compared with the prices before covid-19. For example today i have purchased aashirwad aata powder they collect extra rs.130/- from me and this is an example only. He is collecting higher prices for all products. Please take some disciplinary action against them and i am expecting goods at correct prices....

I am a smoker of your gold flake super star cigarettes since more than 25 years now. Due to the lockdown, the single carton of 50 packs which was priced at rs. 2728/- as on feb 2020 is being sold at 6500/- in chennai. This is harassment to the extreme for us the smokers. I want to know if i can get any assistance for procurement of the same through any of your recommended seller/distributor in chennai region. Previous month, i paid rs 12000/- for two cartons. But prolonged black marketing is not sustainable. Would be glad to receive any input/advice for the same.

Your loyal customer.

I got one Aashirvaad Atta wheat powder packet from retail shop and in that packet i found one poisoned wall lizard in that packed i was shocked..In case if i unable to notice that what happened to my family, i cant imagine that. I have attached that photos below. Kindly take immediate action related this....

Hi there

I have not received aashirvaad atta for months of march and april.
I had got multiple calls regarding opting for amazon voucher since they said they are getting some issue in the delivery of atta and finally i did submit to opt for new amazon voucher since i was not getting atta on the expected date and sometimes i used to get end of the month.
.
My details:

Vikash kumar pathak
Phone [protected]
#25 15th a main road, 1st stage 1st phase gokula extension mathikere
560054

Thanks
Vikash pathak

Itc, together with its importer to malaysia, are importing aashirvaad atta illegally, without the official import permit, issued by the proper malaysian government authorities.

Your importer is importing illegally, with giving false declaration to customs.
Itc will also be legally liable for the illegal importation., when the customs finds out.

For your own good, itc, please check to see that your importer has the valid license to import
They have been importing, by submitting false document.

Attached is the requirements for the imports of edible wheat flour. From the government website

Importation of eight (8) types of edible wheat flour for human consumption requires a certificate of approval (Coa) issued by sirim qas international. Testing and verification for the certification comply with the malaysian standard ms 85.

https://www.sirim-qas.com.my/business-sector/regulated-products/importation-edib...⇄

The certification applies for the following eight (8) types of edible wheat flour:
White flour.

High protein flour.

Protein-increased flour.

Wholemeal flour.

Atta flour.

Self-raising flour.

Enriched flour.

Chlorinated flour.

Sirim qas international provides unbiased, independent verification and sampling of flour quality through our testing services. Additionally, we also audit factory facilities as part of our product certification services. Once approved, certification is given, allowing the licensee to affix the sirim certification mark on the certified product.

Hi this danteswar rao i am owner of a one supermarket maddilapalem vishkapatanam, and all in one super market akkayyapalem, visakhapatnam andhra pradesh.. Here is itc food and cosmetics products provider is kalyani agency... There not providing any stock since the lock donw but every week stock coming. They only provide big malls like we went there but always says no stock owner of kalyani agency is very rude. Because only one reason is he...

Hi, good morning
I like to get it to your attention that the cigarette brand listed above is been selled for higher price in most of the shops from rs 19 to rs 22
The worst part is shop keeper giving an unsatisfied reply and blaming the dealers are selling it for the higher cost to them...
If they have bought for an higher price from dealer dose it mean the dealers are are cheating because as they are getting it from the distributors too?

Thank you so much for spending your valuable time
Have a great day..

Needs-a-vacation

Dear needs,

It was mahatma gandhi who in a speech in south africa in 1890 said: "a customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so."

Tirumala enterprises, Suryabagh, Vizag (ITC distributor) is selling essential items at a higher price during these COVID pandemic times. The distributor is not even providing the bill for increased prices and keeps inferring that the ITC company has increased the prices as a whole. Please take action against the concerned person.

The ITC cigarette distributor demands for mrp price ...so being a retail how can I sell more than the mrp price ...I seriously don't understand how can the distributor charge the mrp price for the retailer