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ITC Complaints & Reviews

1.4
Updated: Mar 29, 2026
Complaints 612
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100
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ITC reviews & complaints page 20

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D
DrAnand Kumar Bansal
from Mumbai, Maharashtra
Oct 9, 2019
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Address: B-126 ,Golden City, 335512

Sir so many time i complained regarding my product bingo achar masti in which very bed smell appear and product is not usable for human being.
But i think company have no any solution and coustomer is not valuable for company. No any excautive contact to me from last one month.
When i contact to sales person than he say no any approval provide by company
Please provide my best solution otherwise i goes in consumer court for further action.
Contact no. [protected], [protected]
ITC customer support has been notified about the posted complaint.
Oct 09, 2019
Updated by DrAnand Kumar Bansal
After one month no any solution provided by company
Verified Support
Oct 10, 2019
ITC Customer Care's response
Dear Sir,

We acknowledge receipt of your complaint and would like to inform you that we are trying to get in touch with you on the given number but there was no response. Would request you to help us with your convenient time and also write us back at [protected]@itc.in

Regards
ITC Cares
Sir I win the gold contest of your company your company said redeemed in Kalyan jewellers but that jewellers shop have sent you mail regarding this Matter your company didn't give any response yet to Kalyan jewellers. This is my Gmail response me back.[protected]@gmail.com
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    D
    DrAnand Kumar Bansal
    from Mumbai, Maharashtra
    Oct 5, 2019
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    Address: 33551

    Bingo achar masti product at open time unusable and very bed smell apear. When contact to company. They have no any solution provided. So many time we are are mail at itccare. But no any solution and no any information provided. One executive mr kapil say to me company head say we are unable to approval your product
    So provid solutions inform me
    Dr. Anand kumar bansal
    Govt. Medixal officer
    [protected]
    ITC customer support has been notified about the posted complaint.
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      M
      Mani Dhamu
      from Delhi, Delhi
      Sep 28, 2019
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      I brought bingo chips tomato flavour rs 5 packet. The pack was empty, actually i brought multiple pack so am not notice pack while am purchasing later later only i realised that pack was empty. So, i check the pack throughly whether someone ate the pack or not, after that i confirmed and realised that default pack itself empty. This pack is counterfeit product because pack not in open condition. Please don’t cheat the consumer anymore, my money is totally weste. Every money have some value don’t loot for hard earned money for your profit. I don’t don’t where to initiate about the problem. Thanking you. I include empty pack kindly check it out.
      ITC customer support has been notified about the posted complaint.
      Verified Support
      Sep 29, 2019
      ITC Customer Care's response
      Hi Mani, we understand that you are unhappy with our product. We'd like to talk to you. Please reach out to us at[protected] or you can email us at [protected]@itc.in. 
      Oct 16, 2019
      Updated by Mani Dhamu
      Still am not get any response regard my complaint
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        V
        vnlakshmi
        from Hyderabad, Telangana
        Sep 23, 2019
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        Address: Hyderabad, Andhra Pradesh, 500018

        Distributor will sell the cigarette packets every day for us. Two days we got empty cigerette packet with neatly packed. Nearly we got loss of rs.10000.
        We have asked distributor, he is telling that not responsible for that. But we have doubt he is only doing that for money. Or from company only getting empty cigerette packets

        We have store in borabanda, hyderabad
        ITC customer support has been notified about the posted complaint.
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          T
          from New Delhi, Delhi
          Sep 14, 2019
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          Address: H3/136 1st floor, Opp. NPL apartments, Block H3, New Delhi, Delhi, 110018

          Dear itc customer care, as per previous complaint i have received again savlon herbal sensitive (750 ml) refill pack which is not giving good results, again problem of skin is persistent. Even family members are annoyed because of this product.
          Requesting you to plz provide savlon deep clean variant (750 ml refill).

          Rgds, tarun arora
          Mobile : [protected]
          ITC customer support has been notified about the posted complaint.
          SIR, I use to smoke king lite for years..From past few I have been experiencing 2nd grade tobacco and even change in smell of king lite cigarette.I have stopped smoking since every where the supply duplicate cigarette..Please consider this complaint seriously and act accordingly or else your company will lose genuine customer ..
          Thanking you
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            A
            A J Flavian
            from Ernakulam, Kerala
            Sep 12, 2019
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            Dear sir,

            The vivel soap and the cover batch no. B08bl1d 100gm date of manufacture 06/19 has a strong smell of tobacco. Kindly check. This was noticed in earlier batches also. But i did not register a complaint since i thought you would correct it. May you should have some customer audit. It will be good if you analyse the cover and soap for tobacco traces.
            ITC customer support has been notified about the posted complaint.
            Verified Support
            Sep 14, 2019
            ITC Customer Care's response
            Dear Sir/Madam,

            We acknowledge receipt of your mail and would request you to drop an email to Consumer.[protected]@itc.in

            Thanks and Regards
            ITC Cares
            We are a Super Market located in Bangalore-78. The Distributor for ITC product is inefficient in supplying the Products.Even your Representative is proven to be incapable of giving us a constant Supply.The terms agreed has not been fulfilled consistently and been a problem as we were doing a good business in Atta.Hope this will get a response.
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              C
              Chirag Damani
              from Chennai, Tamil Nadu
              Sep 12, 2019
              Resolved
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              Resolved

              Dear team;

              I just checked in to the hotel ; however i was not happy with the staff.
              They were wanting to know why i needed 2 keys for the room.
              No hotel in the my experience so far including marriot ; leela and starwood group of hotels and many more have never asked me why i need 2 room keys.
              Your staff does not need to know why i need 2 keys and if somebody is staying with me. This is the most unethical mode of treatment. This would probably be the last time i would ever stay in this this hotel and i have already told my booking agency for my company - vmware software to take some action against this. Hope somebody knows how to treat a customer.

              Regards
              Swarnim
              [protected]
              Sep 13, 2019
              Complaint marked as Resolved 
              The issue has been resolved - Do not take it up with the company . They called and Apologised for their mistake and mentioned that it was not the right thing to do Kindly close the case .
              ITC customer support has been notified about the posted complaint.
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                T
                from New Delhi, Delhi
                Sep 4, 2019
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                Address: H3/136 vikaspuri new delhi 110818, New Delhi, Delhi, 110018

                Purchased savlon 750ml liquid soap handwash assuming as it was good as we are using from past 4 years, but this time it was really disappointing. That gives us harsh results need to consult doctor for skin issues
                Take it as high priority complaint and provide solution for same.
                Address:H3/136 vikaspuri new delhi
                Pin-110018
                Customer name :Tarun Arora
                Mobile no:[protected]
                ITC customer support has been notified about the posted complaint.
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                  S
                  Sivakumar sri
                  from Mumbai, Maharashtra
                  Sep 4, 2019
                  Resolved
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                  Resolved

                  I got air fryer as second prize in aashirvaad koora karam contest. Yesterday i received the air fryer through courier. But it was damazed at4 places.. Really i was depressed. I have the photos and opening video. Iam sending the photos. I also told to the courier company which is in patna. They said we will find where it was happened. Plz respond to my complaint.
                  Sep 4, 2019
                  Complaint marked as Resolved 
                  I participated in Aashirvaad koora karam contest and won Air fryer as second prize.Iam living in vijayawada.Saturday(31-08-19) I received a phone call that you receive the airfryer from the courier office in vijayawada.sunday(01-0819) and monday(02-09-19, vinayakachaviti), the courier office was closed.yesterday(03-09-19) we went there and received the parcel.While we opening the parcel we noticed that the air fryer was highlydamaged at 4 places.we informed to the sender in patna also, and also sent the photos to sender.
                  ITC customer support has been notified about the posted complaint.
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                    P
                    Pappu pan
                    from Noida, Uttar Pradesh
                    Sep 1, 2019
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                    Address: Shop no C-4/6 near hanuman mandir, sultan puri thana road, sultan puri, delhi 110086, New Delhi, Delhi, 110086

                    Respected sir
                    I am shopkeeper who sell your products itc brand cigarettes. I have a complaint about the fact that i am not receiving a cigarette display money from 1 july 2017 to 31 august 2019. I am also complain to assistant manager juber ahmed. But he has been not take any action against goyal agencie. He can't help me. My itc display agency name is goyal agencie (Northwest delhi). So after that i am complain to you directly. I am hoping to be you will short out my problem hurry.
                    Thank you

                    Shopkeeper
                    Papu pan
                    C-4/6 near hanuman mandir
                    Northwest delhi
                    Delhi 110086
                    ITC customer support has been notified about the posted complaint.
                    Sep 01, 2019
                    Updated by Pappu pan
                    No response
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                      G
                      Gupta store
                      from Delhi, Delhi
                      Aug 31, 2019
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                      Address: Old gt karnal road near winE shop and sai baba mandir alipur, New Delhi, Delhi, 110036

                      In my area distributor is dubey ji and when i order for bingo chips and snacks he give me product but he is giving me suply regular and he is not attending my call also. And he is not giving me supply at the confirm visit or time and he is not working good quality so please inform him and say that please give me supply regular for bingo acharu tomato madness and anything any snacks product.
                      ITC customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 31, 2019
                      ITC Customer Care's response
                      Hi, we understand that you are unhappy with your distributor. Please E-mail us your contact number so that we can quickly get in touch with you. Our E-mail ID is [protected]@itc.in.

                      Thanks,
                      ITC Cares
                      [protected]
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                        D
                        Dhanraj Anvekar
                        from Mumbai, Maharashtra
                        Aug 31, 2019
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                        Address: KSRTC bus stand platform 1, majestic, Bangalore, Karnataka, 560028

                        I found that retail shops in ksrtc bangalore are editing the price of dark fantacy biscuits and cheating the customers.

                        The actual price is 30 and they edit the 0 as 8 and sell for 40 rupees.

                        Whereas the shop next to this is selling at the actual price.

                        There are not scared of being complained as well.

                        Please look into this.
                        ITC customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 10, 2019
                        ITC Customer Care's response
                        Dear Mr. Anvekar,

                        We acknowledge receipt of your email regarding our Sunfeast Products. To help us serve you better, kindly provide us with the following details and would be happy to assist you further:

                        • Complete Postal Address with Pincode
                        • Contact Number

                        Kindly use the above quoted Ticket Id: for any future correspondence on the subject to facilitate quicker resolution.

                        Please drop an email to [protected]@itc.in

                        Warm Regards
                        Buela
                        ITC CARES TEAM
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                          S
                          Swapna Kumar Gupta
                          from Kanpur, Uttar Pradesh
                          Aug 13, 2019
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                          Address: 273001

                          Hello
                          This is sk gupta from gorakhpur, uttar
                          pardesh. My complian against mr.atul singh and mr.amit sirvastav for point issue
                          problem.I call many times this problem to him but they couldnot help me last 5 months . Only say ok and on this time they cannot response my phone last one months. So, i just hope that you solve my problem.
                          Contact no.[protected]
                          Firm- sirshti traders
                          Address- Narsinghpur road near khuswaha
                          Building material .
                          ITC customer support has been notified about the posted complaint.
                          Aug 24, 2019
                          Updated by Swapna Kumar Gupta
                          Abhi tak koi solution nahi hua hai...mare problem abhi tak solve nahi hua
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                            B
                            BBH Director
                            from Mumbai, Maharashtra
                            Aug 9, 2019
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                            Address: ITC Maratha, Andheri East, Mumbai 400 099, Mumbai City, Maharashtra, 400099

                            Bosco boys home and technical institute run by bosco boys welfare society had sent the trainees of the hotel management and catering course for an event (Ambani’s) organized by itc maratha at andheri east, mumbai.

                            The trainees hail from the poorest of poor marginalized youth and are trained at the institute to obtain a vocational trade that would enable them to get a job and uplift the economic condition of their families.

                            Itc maratha has still not paid the 9 poor trainees as promised after their working relentlessly at the event.

                            For the past 5 months we have been following up with mr abhay sahni, learning development manager, itc maratha, he blames the delay on the sluggishness of the finance dept of itc maratha.
                            All requisite documents and forms have been duly filled in and submiitted. An ackowledgment of the same has been received by mr abhay sahni

                            This is an appeal to help release the payment of these poor trainees as soon as possible.
                            Thanks
                            ITC customer support has been notified about the posted complaint.
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                              V
                              Vijaya Kamat
                              from Kathor, Gujarat
                              Jul 30, 2019
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                              Address: Thane, Maharashtra, 400606

                              Hi
                              I need to speak to mr tipnis of mumbai division regarding the same earlier spoke to him.. Regarding the credit note usualbility...
                              I have a credit note worth 27k and have been restricted to use it against bar rye only why? When you have advance money why can't i use it with the offer going.. Without restrictions.. Against hotel bookings.
                              Can i get his contact i go or i may be contacted on
                              [protected]@gmail.com
                              Thanks
                              ITC customer support has been notified about the posted complaint.
                              There is no availability any of the above products in any departmental stores in & around Mylapore, Chennai. We also don't get any of the ITC new Ready to eat snacks. The product distribution is very bad as compared to any of the competitors.
                              Found white worms in 5 kg pack.
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                                A
                                arun_4
                                from Mumbai, Maharashtra
                                Jul 23, 2019
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                                Address: Taj Ganj, Agra, Agra, Uttar Pradesh, 282001

                                Dear sir,
                                Sub : horrible stay at itc mughal agra on 19.07.2019
                                Over the years i have been staying in various itc hotels and i am also club itc member and it is known for it’s hospitality which i used to tell my family as they have not stayed earlier in any itc
                                I have been in a pleasure trip to agra on 19.07.2019 along with my family and booked to itc mughal. I have a horrible experience which my family never expected from itc. We are travelling the whole day and checked in you hotel at 19.00 hrs and desk officer was mr. Chetan joshi and we requested for one hour late check out which he refused in a very rude way and we have been allotted room no. 432 & 431. After the check in, he does not even bother to call some body to show our room. Lastly we search our room on our own with the help of bell boy to put the luggage in the room. My family was shocked by the cultural difference as we are staying in hotel shangri-la’s-eros in new delhi
                                The washroom of room no.-432 was water clogged and it was not draining and it was having damp. Moreover to my surprise the floor digging was going on in upper room from 9.00 hrs on 20.07.2019 and nobody could stay in the room due to the high noise. I made a complaint in the front desk that how someone could allot a room like that and it is punishment and indicates that you should check out early.
                                We are checking out at 12.30 hrs and my daughter was told to the desk manager (Mr. Chetan joshi) to process checking out and he simply talking in mobile and ignoring us. My daughter got angry and call front office manager mr. Ankit manocha. His behaviour was very nice and pleasant. We want to know that what action to be taken against mr. Chetan joshi for humiliation and he should be kicked out and these type of officer spoiling the reputation itc. We have dinner at your peshwara restaurant and mr. Ankit manocha did not allow us to pay the restaurant bill, though we have insisted for payment as my conscious does not allow as we taken the food. Even i am ready to pay now.
                                Regards.
                                Asish kumar ray
                                Member card no. – c12b3465
                                ITC customer support has been notified about the posted complaint.
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                                  S
                                  sunnyjgec
                                  from Kolkata, West Bengal
                                  Jul 9, 2019
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                                  I stayed in itc royal bengal kolkata on 24 th june. At the time of check in 3000 rs was pre authorized against my credit card. But there were no expenses. But still two weeks passed by, the amount is yet to be refunded to my card. I called many times but they are not following up and not helping me.

                                  Reservation no: 8118332 under the name of soumyadip chanda
                                  ITC customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 11, 2019
                                  ITC Customer Care's response
                                  Dear Sir,

                                  We acknowledge receipt of your email regarding our product. Kindly contact the ITC Royal Bengal Hotel for your complaint. The details are given below.

                                  Tel: +[protected]
                                  Email: [protected]@itchotels.in

                                  Warm Regards
                                  Anup
                                  ITC Cares Team
                                  Hi this is L. Rakesh Kumar i purchased itc dark fantasy in reliance.i open one biscuit packet i found small white colour weevils. i am very disappointed itc quality very bad. please take the action and find attached photos and videos.
                                  My mobile number [protected] mail id [protected]@gmail.com
                                  Batc no 14:20 12A11 pkd:12/06/19
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                                    Mahesh Damle
                                    from Mumbai, Maharashtra
                                    Jul 7, 2019
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                                    Address: Q-4, Prathamesh, Prabhadevi, Twin Tower Lane, Mumbai City, Maharashtra, 400025

                                    ITC is marketing Wimco Ship matches. The quality is extremely poor and many of the matches do not light. The chemical on the side of the matchbox where the match is to be struck is of extremely poor quality, hence several matches do not light and are wasted.
                                    Wimco was the best brand when I was young and am extremely disappointed at deterioration in quality
                                    ITC customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 09, 2019
                                    ITC Customer Care's response
                                    We request you to Please drop the mail to [protected]@itc.in
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                                      S
                                      San64
                                      from Noida, Uttar Pradesh
                                      Jul 2, 2019
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                                      Address: 37 J.L. Nehru Road, Kolkata 700 071, 122012

                                      I am writing this on behalf of my father, mr. Braham parakash bhatnagar, living in gurugram haryana and holding of 2880 shares of your company. I am trying daily since last two months on your customer care nos. To make a request for that but no one is picking the phone it disconnect automatically. Please arrange to change our address as the cheque for divided would normally be received in august every year. We want to do it before that. Our new address is 872 p, sector 14, dlf colony, gurugram-122012. Haryana
                                      ITC customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 04, 2019
                                      ITC Customer Care's response
                                      Dear Sir/Madam,

                                      We acknowledge receipt of your email regarding the request for change of Postal address.
                                      You could directly contact the below contact numbers or drop an email to the concerned team to make the necessary changes.
                                      Email id: [protected]@itc.in or [protected]@itc.in
                                      Contact number: [protected]
                                      [protected]Toll free[protected],[protected] 

                                      Warm regards
                                      Mary
                                      ITC Cares Team
                                      Dear sir,

                                      In Howrah station some cigarette seller selling duplicate cigarette Name "white Flake" in the packet of wills Flake. Kindly do the needfull
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                                        Vini44
                                        from Etawah, Uttar Pradesh
                                        Jun 28, 2019
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                                        Address: Sikandrabad, Bulandshahr, Uttar Pradesh, 203205

                                        Sir
                                        I am vini from sikandrabad distt bulandshahr. Uttar pradesh.
                                        One of the whole seller playing with the name of your esteemed company and selling duplicates cigrets and tambacoo and biri. Plz verify once and confirm from all ur distributors..
                                        Plz look after that.
                                        It's bad for the health of the consumers as well as the loss for ur company.
                                        Name of the wholesaler alok general store
                                        Name alok jain
                                        Shop at sabji mandi purana post office
                                        Sikandrabad
                                        Distt bulandshahr
                                        Uttar pradesh
                                        ITC customer support has been notified about the posted complaint.
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