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ITC Complaints & Reviews

1.4
Updated: Nov 5, 2025
Complaints 607
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100
Unresolved
507
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ITC reviews & complaints page 22

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G
garies
from Mumbai, Maharashtra
Nov 15, 2018
Resolved
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highly inaccessible to consumers!!!

Address: 400071

I have been trying to get in touch with the isc division of itc since many days for guidance. It is extremely frustrating to be greeted by your automated voice service only. Your executives are never available for the consumers or the phone just keeps ringing and nobody answers the phone! Does nobody ever come to work in itc? How come no one is ever available at any of your various numbers?!! Extremely poor service and a very sorry state...
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M
from Hyderabad, Telangana
Nov 1, 2018
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fraud with itc

Address: Hyderabad, Telangana

Good Good Morning Sir,

Im an employee of the " Solution a Div of TLG India Pvt Ltd " Hyderabad Branch which is at Himayat Nagar.Here we work as a PSP ( Product Survey Program).

This message is to bring into your notice the Scams which are happening here in Hyderabad for a quiet good time.They are lot things which are happening, it's a big chain where so many people are involved in it and so i have decided to...
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Monica Santosh
from Bengaluru, Karnataka
Oct 23, 2018
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Address: 560043

Hi,

We have a departmental store in bangalore, location babusapalya, the sales executives from itc visit the close by shops and stores, but they are yet to come to our shop, we are unable to get their contact numbers, can you please share the concerned sales person number or ask them to visit the shop to take order?
Full address - sj departmental store, no 93, 1st main, 4th cross, mallappa layout, babusapalya, bangalore. Landmark opp to sv nilayam apartment.
Contact person : mr. Santosh
Phone number: +91 [protected]
ITC customer support has been notified about the posted complaint.
I have problem in headpain I told to my problem in doctor shidda he was not responsible for the my problem
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    dipankar11
    from Pune, Maharashtra
    Oct 17, 2018
    Resolved
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    Resolved

    I have purchased wills navy cut cigarettes - 3 packs today. On 2 packs it is printed as manufacturing date 13/08/2018 and cost rs.49.00 and in 1 pack, it is written manufactured on 08/09/2018 and cost printed as rs.60.00. I am purchasing the cigarettes since long when it was rs.60.00. How this print can come to market which shows manufactured on 13/08/2018 and cost rs.49.00 as printed though the seller charged me rs. 60.00. As such, it is harmful for lungs but if it is printed by the fraud star to dupe the common, it is heinous crime as we do not know the quality. How the printed cost can come as mentioned above. I may write to the chairman, if it is not addressed immediately.
    Nov 28, 2018
    Complaint marked as Resolved 
    ITC customer support has been notified about the posted complaint.
    Verified Support
    Oct 20, 2018
    ITC Customer Care's response
    Dear Sir,
    We regret for the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].

    Regards,
    Consumer Response Cell
    ITC Limited
    37 J L Nehru Road
    Kolkata -700071
    Apr 09, 2021
    Updated by dipankar11
    [protected]
    A pack of Bingo potato chips purchased
    by me literally only contained 2 pieces of chips and some very negligible amount of broken pieces. It would be safe to say that the pack contained 99% air.

    69mm. wills navy cut cigarettes are sold with different price printed one month back. - Comment #3256506 - Image #0
    69mm. wills navy cut cigarettes are sold with different price printed one month back. - Comment #3256506 - Image #1
    I found the insects and formed web inside the Rs.10 Pack of Mom's Magic biscuits it's very bad experience with this, so I ll go for consumer complaint if you are not respond.
    On my recent trip to Chennai, I have not ex the vendors are selling cigarettes higher than the MRP (₹1 PER CIGARETTE) printed on the box. Isn't the company providing enough margin that vendors resort to such atrocities of looting the common man? Will the company take any action to deter this practice?
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      W
      Wafer
      from Kolkata, West Bengal
      Oct 15, 2018
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      Address: 700 001

      To:
      [protected]@itc.in

      3 oct at 1:55 pm

      Dear sir,

      I have purchased two packets of fiama men gel bar refreshing pulse (Paclet of 125g x 3 + 125g free = net weight 500g)
      I. E. 8 bars from the open market and having bar code no.[protected] and found some problems with the bars.

      1. Melt fastly while taking bath and become soft in the soap case and next day the bar is become very soft and melting fastly.
      2. Smell is also not effective as you mentioned in the packet.

      I am regular user of the itc products like soap, biscuits and other personal care products. I am not expected this type of quality from the company of itc.

      You are therefore requested to please try to improve the quality of your faima men gel bar. As a well wisher i am requesting you.

      Thanking you,

      Lalit kumar bhansaly,
      [protected]
      Nov 18, 2018
      Complaint marked as Resolved 
      ITC customer support has been notified about the posted complaint.
      Verified Support
      Oct 15, 2018
      ITC Customer Care's response
      Dear Ms.Bhansaly,

      This is with reference to your complaint about our product Fiama Gel Bathing Bar .

      We would like to thank you for expressing your concern and deeply regret the dissatisfaction and inconvenience caused.

      At ITC, our endeavour has been to offer differentiated value propositions and enhance consumer experience. Our organisation has one of the most stringent quality standards defined for its products and we strive relentlessly to ensure consumer satisfaction and enriching product experience.

      We thank you for your feedback and value your patronage. We do hope that you will enjoy the experience of every product introduced by ITC’s Personal Care Products Business and help us improve further with your invaluable feedback.

      Thank You for your continued support and appreciation.

      Yours faithfully
      Consumer Care for ITC
      Dear sir myself pradeep kirana store 165 sarvoday nagar behind i india family mart vijay nagar ghaziabad up my cintact no is [protected] i am complaint about non service of my shop by your gr 2or 3salesman i speak to your distributor but nothing happend plz do needful in this matter looking for a good response from you. Thanking you
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        M
        from Hyderabad, Telangana
        Oct 10, 2018
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        fake work and scams

        Good morning sir,

        Im an employee of the "solution a div of tlg india pvt ltd" hyderabad branch which is at himayat nagar. Here we work as a psp (Product survey program).

        This message is to bring into your notice the scams which are happening here in hyderabad for a quiet good time. They are lot things which are happening, it's a big chain where so many people are involved in it and so i have decided to take...
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        Amit Thukral
        from Hyderabad, Telangana
        Oct 8, 2018
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        Address: 110074

        Dear concern, i am selling your aataa from last 5 years. I have many times written complaints regarding poor delivery in my area. I have given order on 30.09.18 and after 9 days, i still havnt got my aataa. As a result of which i have to start dawat aataa for retailing. Senior (Somesh) is not showing concern in this matter. Plz look into d matter
        Ishan store
        Chattarpur
        [protected]
        Distributor-affinity, deoli, sangam vihar
        ITC customer support has been notified about the posted complaint.
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          S
          Somia Alam
          from Gobardanga, West Bengal
          Oct 4, 2018
          Resolved
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          Resolved

          engage perfume spray w1

          Address: Kolkata, West Bengal, 700150

          Sir,
          I frequently buy the engage perfume spray w1 from itc as this is the only perfume i use. Few days back i had brought a engage perfume spray from the retail shop big bazar. After using i am having allergies where i have used the perfume. Few times i have used this perfume after buying, and each day i am having same problem. My mother has also used the perfume and faced the same problem. And even the spray has no scent. The mfd...
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          MAD MONKEY
          from Chennai, Tamil Nadu
          Sep 30, 2018
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          Address: Tirupur, Tamil Nadu

          Sir I m from Tirupur...Tamil Nadu..here complaint on gold flak cegrate...here we seen lots of duplicate in the name o[censored]r brand... especially.. dealer supplying bundles of cegrate in the I have founded some of pocket is duplicate...it will create huge problem in ur market and and it create bad name for uuu.to get profit I think mediater doing this thing...try to find it and take action...thank you...my pH no:. [protected]
          ITC customer support has been notified about the posted complaint.
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            Tapanjain84
            from Bhubaneshwar, Odisha
            Sep 28, 2018
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            Address: 767035

            This is tapan jain from sindhekela division - titilagarh. Sir from last 1month the sales staff of itc have not visited my counter.in orissa it is main rush season of our business as it is the main fesitiv season of orissa.in this main season i dint get the itc product. After this i called the dealer mr ankur from titilagarh, he said i have not ordered anything rather than bingos tedhemedhe, flake, players, chips nd all from last six month for which they are nt taking my order. Bt the truth is most of the time i get best offer than ankur in yuppie noodles nd supriya nd ashirwada.. Than how can i order in high price. And in last six months i have orders other stuffs too as of my requirement. Nd most importantly the sales staff of ankur is vry rough in behaviour... I want to knw whther the conpany itc is nt interested in sale cigratte nd bingos product. Is it necessary for me to order all the items of itc product???
            Nov 1, 2018
            Complaint marked as Resolved 
            ITC customer support has been notified about the posted complaint.
            Verified Support
            Sep 28, 2018
            ITC Customer Care's response
            Dear Sir/Madam,

            Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

            • Complete Postal Address
            • Contact Number

            Warm Regards,
            ITC CARES TEAM
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              C
              Chaddu
              from Hyderabad, Telangana
              Sep 26, 2018
              Resolved
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              I am N.Vijaya lakshmi running an general stores. No one of the sales executives are visiting our shop to take the order for supply since 3 months.we also complaint to the suneelkumar([protected]) and john upendar([protected]) many times who r related to our route.they are not responding properly.please take the action and send the people to place an oder.
              Address plotno640 shopno 2 pragatinagar, opp jntuh kukatpally hyderabad telangana.
              +1 photos
              Oct 28, 2018
              Complaint marked as Resolved 
              ITC customer support has been notified about the posted complaint.
              Verified Support
              Sep 27, 2018
              ITC Customer Care's response
              Dear Sir/Madam,

              Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

              • Contact Number

              Warm Regards,
              ITC CARES TEAM
              Hi I'm a shopkeeper, here itc sale's person sell the products for high rates and he giving reason that there is no stock
              And selling cigarettes and other products without bill if we ask him he is not giving products to us please enquire about this
              Thank you.
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                Tanikotha
                from Kolkata, West Bengal
                Sep 23, 2018
                Resolved
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                Resolved

                Address: Kolkata, West Bengal, 700030

                Today we found some worms in sunfeast hi fi cashew cookies.
                It was not expected to find this kind o[censored]nwanted things in such a biscuit which has been manufactured by so called 'renowned' itc company. It was disgusting. We are shocked still now.
                Please check twice before packaging.
                We got it in free of cost along with cream cracker biscuits.
                There are many children who love having that hi fi biscuits, if anything bad happen to them, would your company take all the responsibilities?
                So please, do take care of this matter.
                Oct 28, 2018
                Complaint marked as Resolved 
                ITC customer support has been notified about the posted complaint.
                Verified Support
                Sep 24, 2018
                ITC Customer Care's response
                Dear Sir/Madam,

                Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

                • Complete Postal Address
                • Contact Number

                Warm Regards,
                ITC CARES TEAM
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                  S
                  Shiv.Rajan
                  from Mangalore, Karnataka
                  Sep 23, 2018
                  Resolved
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                  Address: Mysore, Karnataka, 570027

                  Hi team,

                  There has been very serious issue on gold flake kings which is getting duplicated and supplied by the unknown sources.

                  Its observed that the qualitiy of packing, paper used for rolling and the tobacco qualitiy is not upto the mark.

                  I would request you to consider this as a feedback and the formal compalin.

                  Please do the needfull.

                  Regards,
                  Shiv
                  Oct 25, 2018
                  Complaint marked as Resolved 
                  ITC customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 24, 2018
                  ITC Customer Care's response
                  Dear Sir,
                  We regret for the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].
                  Regards,
                  Consumer Response Cell
                  ITC Limited
                  37 J L Nehru Road
                  Kolkata -700071
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                    C
                    CH Prashant Gullaiya
                    from Delhi, Delhi
                    Sep 18, 2018
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                    Address: New Delhi, Delhi, 110048

                    Basically i m a shopkeeper i m selling itc products (Cigarettes) also. And who's giving itc products he just misbehaved with us. He even don't know how to talk and he's also not giving display to me also
                    He's saying we ll nt give me display. They are saying they are getting display from the company but i ll nt give u. Do whatever u want to dooo
                    Sooo kindly help me out
                    ITC customer support has been notified about the posted complaint.
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                      Priyagaba
                      from Kaithal, Haryana
                      Sep 2, 2018
                      Resolved
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                      Address: Panipat, Haryana

                      Kindly plz check packing of aashirvad atta..
                      We have the departmental store in which many products o[censored]r company also sold by us but there is problem in a product'ashirwad atta'.
                      So many complaints come from consumers as they are not satisfied with packing as they say packing is not done properly or maybe open, thats why they return their purchasing of such product.
                      Plz pay attention for this problem.
                      We have try to make complaint many times but get no quick response.
                      Oct 4, 2018
                      Complaint marked as Resolved 
                      ITC customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 03, 2018
                      ITC Customer Care's response
                      Dear Sir/Madam,

                      Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

                      • Complete Postal Address
                      • Contact Number

                      Warm Regards,
                      ITC CARES TEAM
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                        R
                        Raghavgoel727
                        from New Delhi, Delhi
                        Aug 30, 2018
                        Resolved
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                        Resolved

                        Address: 122105

                        In room no . 3005 when few kids already had coffee, we checked that it was expored. Similarly, in room no. 3011. When we complained to the manager, they did not respond to us properly. They are not ready to take any action. I dont know how this property is rated 5 or 7 star property... it is 30th august 2018 that we are staying in this property and this is happening .. this is very shameful and not acceptable.. hope you will consider this problem and take an action .
                        +2 videos
                        Oct 3, 2018
                        Complaint marked as Resolved 
                        ITC customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 31, 2018
                        ITC Customer Care's response
                        Dear Sir

                        Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in.

                        · Complete Postal Address
                        · Contact Number

                        Warms Regards
                        ITC Cares
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                          Prakash Manohar
                          from Ahmedabad, Gujarat
                          Aug 29, 2018
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 560102

                          I had on 28/08/2018purchased2 kilogram pack of captioned product from Maha Bazaar, HSR Layout, Sector1, Bangalore 560102.On the morning of 29/08/2018, while opening the packate, s mall worms(small caterpillar) were found inside.Upon approaching Maha Bazaar, instead of replacing the package, I was asked to contact your customer care number[protected].As this number was getting engaged for a long time, Iam forced to send email.Kindly resolve my complaint and replace the packate.
                          Oct 1, 2018
                          Complaint marked as Resolved 
                          ITC customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 30, 2018
                          ITC Customer Care's response
                          Dear Sir/Madam,

                          Thanks for taking time write to us. To help us serve you better, kindly provide us with the following details:
                          • Contact Number
                          • Complete Address

                          Warm Regards,
                          ITC CARES TEAM
                          Verified Support
                          Aug 31, 2018
                          ITC Customer Care's response
                          Dear Sir/Madam,

                          Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

                          • Complete Postal Address
                          • Contact Number

                          Warm Regards,
                          ITC CARES TEAM
                          I already write a complain on 11- Aug -2018, but till now no solution I got, please solve my problem my complain number is CARE/2018/3694. I already ask on Facebook follow up regarding solution.
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                            J_blore
                            from Bengaluru, Karnataka
                            Aug 23, 2018
                            Resolved
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                            Resolved

                            Address: 560068
                            Website: www.itcportal.com/businesses/fmcg/cigarettes.aspx

                            Team,
                            I have purchased 4 cigarette (Rs 15/stick) from a pan shop opposite to star market in manipal county road, singasandra, chikka begur, bangalore on 8/22. I had felt severe headache after smoking the same. When i checked the trademark in the cigerette, it found to be some picture like leaf of something that not at all matching with the original. I have similar experience earlier also when i purchased cigaratte from the near by bakery as well. So looks like there is a mafia running behind this.. Please look into this asap..
                            +1 photos
                            Sep 23, 2018
                            Complaint marked as Resolved 
                            ITC customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 23, 2018
                            ITC Customer Care's response
                            Dear Sir,
                            We regret for the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].
                            Regards,
                            Consumer Response Cell
                            ITC Limited
                            37 J L Nehru Road
                            Kolkata -700071
                            New delhi india
                            nsp neta ji subhash place pitam pura
                            delhi 34
                            Pan pasand
                            Actually I like to have move darkfantacy
                            When I bought in local shop then start to have that inside cream got dried got irritated and throw the back in to dust bin
                            That was worst experience and stopped to have that time onwards
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                              Ritu Agrawal Gupta
                              from Satna, Madhya Pradesh
                              Aug 21, 2018
                              Resolved
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                              Resolved

                              Address: Satna, Madhya Pradesh, 485001

                              We supplied maida to itc at bhimvaram.we made a contract for 100 tons. Our first two truck goods was accepted . But the third truck was rejected. Due to this we made a loss. We requested to cancel the contract. They are not listening. Our phone calls are being not attended.
                              they are not releasing the payment, more than two months have passed
                              vaishno flour mill pvt Ltd Satna.
                              Oct 3, 2018
                              Complaint marked as Resolved 
                              ITC customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 28, 2018
                              ITC Customer Care's response
                              Dear Sir/Madam,

                              Thanks for taking time write to us. To help us serve you better, kindly provide us with the following details:
                              • Contact Number
                              • Complete Address (City / Pincode / State)

                              Warm Regards,
                              ITC CARES TEAM
                              Verified Support
                              Aug 31, 2018
                              ITC Customer Care's response
                              Dear Sir/Madam,

                              Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

                              • Complete Postal Address
                              • Contact Number

                              Warm Regards,
                              ITC CARES TEAM
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                                Maa.durgacont
                                from Allahabad, Uttar Pradesh
                                Aug 17, 2018
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                                Address: 273016
                                Website: www.itcportal.com

                                Dear sir
                                Dear sir
                                I am alok kumar yadav s/o - mr. Bahadur yadav r/o - rustampur, gorakhpur..
                                My firm is alok enterprises (Proprietor), gorakhpur. I purchase the goods from morden traders, harai nausar gorakhpur... Near about 5lacks per month.
                                But not resonse the distributor properly. I order the goods but not time to time given the products & present time not given the goods
                                .
                                I called the distributor for purchse goods but no respose and told me not given the goods

                                Sir pls solve the problem immediately...

                                Thnaks & regards
                                Alok kumar yadav
                                Alok enterprisrs
                                [protected], [protected]
                                +1 photos
                                ITC customer support has been notified about the posted complaint.
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