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ITC Complaints & Reviews

1.4
Updated: Mar 29, 2026
Complaints 612
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100
Unresolved
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ITC reviews & complaints page 22

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J
Joydebn
from Kolkata, West Bengal
Jan 30, 2019
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Address: Kolkata, West Bengal, 700032

Hello,

I want to complaint about one pan shop owner who always sell cigarettes at extra price than printed one. The shop located in our locality at south kolkata, bijoygarh near bijoygarh manimela ground. Shop name bhola paan shop.

Today i went to purchase a packet of silk cut. He told packet price is 60 rs while printed price is 50 rs. He also sell loose cigarettes more than printed price per unit. Thousand of commuters purchase cigarettes from him and he looted everyone. He used to do this whole years and looting customers.

You should take proper action and stop this type of black marketing so they never do this type of activity in open market.
ITC customer support has been notified about the posted complaint.
I bought ESse light cigrate pack ( from kawatra confectionery in delhi, Rohini, Sector - 8, Vikas tower, community centre, next to footwear shop ) which is duplicate, I still do have sample i[censored] need that in case.
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    D
    Deborah Khalo
    from Udaipur, Tripura
    Jan 24, 2019
    Resolved
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    Resolved

    The "my madly manchurian yippee" noodles smells like rotten potatoes. It smells very moldy and old.. I am definitely not satisfied with it. It tastes old too. This does not seem fit to eat. I feel deeply saddened that i spent my money for this moldy-smelling packet of noodles. It is impossible to eat even a fork of this noodles. The smell is extremely repulsive and smells hazardous. It smells like an expired noodle. Although it says here that it was manufactured on 10 november 2018 and today is 24 january 2019, it does not seem edible at all. Kindly look into the matter. Thank you.
    Mar 19, 2019
    Complaint marked as Resolved 
    ITC customer support has been notified about the posted complaint.
    This is to bring to your notice that ITC Gold flake Kings duplicate cigarettes are being sold in Bangalore: Shop is Domlur gave me cigarette gave me Kings were the Bud was dark in colour when questioned he said this is Old ITC KIngs (This happened on 18th Feb 2019), Request to check if any duplicates are getting circulated
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      S
      Suresh Lanakalapalli
      from Hyderabad, Telangana
      Jan 12, 2019
      Resolved
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      Resolved

      This is to say with utmost grievance that i am a distributor of itc products in visakhapatnam, andhra pradesh. I was allotted a particular area for my business to be carried but another distributor who was allotted a different area sells his products in my allotted area at a discount which is against the good-will of distributorship. It has already been more than 6-8 months but still nothing has been done against him as he got some influencial power within the company probably who favour him and are least bothered to solve this issue. This is very pathetic and my losses since i joined itc distributorship sum upto lakhs of investment. The sales from my area have come down drastically as everyone is purchasing from him at a discounted price. I am not even able to meet the expenses of my business and my family as well. I am not disclosing specific details due to some reasons which i wish to express through a private platform like mail. Can you please look into the matter and find a solution or should i give up assuming that no one would bother about this happening which is against the terms and conditions of distributorship? If possible please let me know the mail id of chaiman or higher authority who would have the power to solve this issue instead of just expressing in a public platform like this.
      Mar 15, 2019
      Complaint marked as Resolved 
      ITC customer support has been notified about the posted complaint.
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        S
        sanjaysinghsikarwar
        from Lansdowne, Uttarakhand
        Jan 3, 2019
        Resolved
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        Resolved

        Address: New Delhi, Delhi, 110057

        Hello sir,
        I am rajesh gupta owner of "gupta pan bhandar ll" l am selling your product from last 10 years and advertise your product also but i did not get any payemt of displaying your product (Display board) in the month of aug-dec 2017 & march 2018. I told to area executive ([protected]) & rohit ([protected]) mant time but they are not respond to me. I called to company also they suggested me to write an email to the company first.
        Please look at my matter seriously and resolve it as possible.
        Feb 6, 2019
        Complaint marked as Resolved 
        ITC customer support has been notified about the posted complaint.
        Jan 03, 2019
        Updated by sanjaysinghsikarwar
        Rajesh Gupta
        [protected]
        Gupta pan bhandar ll
        Near priya cinema, basant lok
        Vasant vihar New Delhi 110057
        Verified Support
        Jan 04, 2019
        ITC Customer Care's response
        Dear Sir/Madam,
        We acknowledge receipt of your email regarding our Products. To help us serve you better, kindly drop an email to [protected]@itc.in the following details:

        · Contact Number


        Kindly use the above quoted Ref No. 2498 for any future correspondence on the subject to facilitate quicker resolution

        Thanks and Regards
        Keerthika
        No dilevery no marketing
        Pankaj Yadau's reply, Jan 11, 2019
        No marketing
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          Y
          Yeon
          from Kolkata, West Bengal
          Dec 25, 2018
          Resolved
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          Resolved

          Address: Kolkata, West Bengal, 700060

          I bought 2 packs of sunfeast pasta. It was horrible, sticky, tasteless and whole macaroni portions were missing. Is this low quality garbage what i'm paying for? It's not even worth eating! Absolutely horrible. The macaroni pieces are way too small, incredibly low quality food and it's very sticky, like the pieces are glued to one another. Disgusting.
          Jan 31, 2019
          Complaint marked as Resolved 
          ITC customer support has been notified about the posted complaint.
          Verified Support
          Dec 31, 2018
          ITC Customer Care's response
          Dear Sir / Madam,

          We would like to thank you for taking time to write to us. Your mail will be forwarded to the concerned team. To help us serve you better, kindly provide us with the following details for further process :

          Complete Postal address
          Contact number
          Product Variant
          Batch No
          PKD
          Images of the pack (Front and back side)

          Kindly share all the above details to [protected]@itc.in email id for further process.

          Warm Regards,
          Hajira
          ITC CARES TEAM
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            D
            Devender amola
            from Noida, Uttar Pradesh
            Dec 6, 2018
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110048
            Website: For display money

            Sir
            My pan shop is in south delhi shop no. 3 Gk- 1, New Delhi-110048
            I want to complaint about distributer and the company again as I am not receiving the money against the product display of cigarettes. My old shop was N 10 market named Ghansyam store. It was 50 years old shop. I changed my old shop due to some problem or I'm not getting my display from my old shop its been 1 year and 10 months.
            I complained so many time but their is no response. If you don't want to give me my display than why did you influenced me before? and now its to late I can't go to another company for display.
            The other shop owners are receiving their money on time.
            Kindly give me my display money and resolve this issue.
            Supervisor -- Mr panday
            Senior officers -- Mr khanna
            Thanks
            Devender amola
            Jan 10, 2019
            Complaint marked as Resolved 
            ITC customer support has been notified about the posted complaint.
            Verified Support
            Dec 08, 2018
            ITC Customer Care's response
            Dear Sir,
            We regret for the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].

            Regards,
            Consumer Response Cell
            ITC Limited
            37 J L Nehru Road
            Kolkata -700071
            No any order taken by any sales man
            so i requested you to provide me ITC (INDIAN TAMBAKU COMPANY )
            Product in our shoap show irequset you to please give my any solution for provide me itc product
            Eg - ashirvad aata etc
            Sir, since, 2010, I am a continuous taking display money but last 2 years I have not given display continuously. My shop name is Kishan Fruit Juice, Shop no.1 Tikona Market, Asaf Ali Road, Near Delit Cinema. I have got a cheque in the month of Feb.2018 after that no such payment received only itc cigrettes, Toffees provided on account of display money Rs.4500/- cigrettes like Classic Rich & Smooth, Wave fruit mint & tofees of Rs.0.50/-paise which is not sale in the market. In spite of repeatedly asked to supervisor Shri Raju, he asked distributor give me to hand over this goods to you on account of display money.
            The other shop owner were getting in cash as well as cigrette which is good sale in market. please resolve my problems.
            Supervior _ Shri Kohli
            Sr. Supervisor Vinod Mehta
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              G
              gonchu
              from Mumbai, Maharashtra
              Dec 3, 2018
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              Address: 600090
              Website: [email protected]

              Sometime back i had made a complaint of non availability of sugar control atta in jyothi shopping, beach road, kalashetra colony, besant nagar chennai 600090.
              You had solved the problem by sending your representative and since then there is no issue.
              Once again i am not getting this item and i understand that the dealer is not supplying to them.
              Can you once again look into the complaint and set right things.
              Please also take steps against the dealer for not supplying.
              Regards
              Govindan
              Mob [protected]
              ITC customer support has been notified about the posted complaint.
              Dec 03, 2018
              Updated by gonchu
              Pending
              Taking excess amount of bill from retailers..
              Wholesale agent is making excess price on products in our mandal...
              Hi sir... Mahalaxmi books n stationery newly I opend shop this is 4th year
              Since they not givening me supply of bingo chips ...and one more thing beside is one more shop is there they givening supply to that shop but not givening me
              Nikhil Anandache's reply, Jan 17, 2019
              Hi sir... Mahalaxmi books n stationery newly I opend shop this is 4th year
              Since they not givening me supply of bingo chips ...and one more thing beside is one more shop is there they givening supply to that shop but not givening me ... My phone no is 9986812575
              Plz register my complaint
              Thank u sir
              Nikhil Anandache's reply, Jan 17, 2019
              Hi sir... Mahalaxmi books n stationery newly I opend shop this is 4th year
              Since they not givening me supply of bingo chips ...and one more thing beside is one more shop is there they givening supply to that shop but not givening me ... My phone no is 9986812575
              Plz register my complaint
              Thank u sir supply not givening
              supply not givening
              supply not givening
              supply not givening
              supply not givening
              supply not givening
              supply not givening
              supply not givening
              Nikhil Anandache's reply, Jan 17, 2019
              Hi sir... Mahalaxmi books n stationery newly I opend shop this is 4th year
              Since they not givening me supply of bingo chips ...and one more thing beside is one more shop is there they givening supply to that shop but not givening me ... My phone no is 9986812575
              Plz register my complaint
              Thank u sir supply not givening
              supply not givening
              supply not givening
              supply not givening
              supply not givening
              supply not givening
              supply not givening
              supply not givening
              supply not givening
              supply not givening
              supply not givening
              supply not givening
              supply not givening
              Add shop no 1033, opp BT patil bungalow, RPD college road tilkwadi belgaum 590009
              9986812575
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                K
                Kanna jega
                from Hyderabad, Telangana
                Nov 29, 2018
                Resolved
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                Resolved

                Address: Chittoor, Andhra Pradesh, 517502

                Dear sir
                I am jegadeesh from tirupathi. While your company launched american club and players your executive told us that there is a scheme for empty packets rs, 10&5 resp.in that season of your launching period i sold and submitted the empty packets of 827 empty packets of ac and 359 packets of players on august 2017 now 16 months gone there is no settlement from the supervisors or by sales man. If i ask the supervisors he told that you visit our office and ask about it. What your company is aes and bms doing work. I also forward a mail to all your company address. Please do the avail as soon as
                Thank you
                K jegadeesh kannan
                Jan 3, 2019
                Complaint marked as Resolved 
                ITC customer support has been notified about the posted complaint.
                Verified Support
                Nov 29, 2018
                ITC Customer Care's response
                Dear Sir,

                We acknowledge receipt of your post. To help us serve you better, kindly provide us with the following details:

                • Complete Postal Address with City / State /Pin code
                • Contact Number

                Kindly use the above quoted Ref No. for any future correspondence on the subject to facilitate quicker resolution.

                Warm Regards,
                ITC Cares Team
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                  P
                  Prabhakaran Dharuman
                  from Coimbatore, Tamil Nadu
                  Nov 22, 2018
                  Resolved
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                  Resolved

                  Address: Erode, Tamil Nadu, 638004

                  I have bought bingo chips rs.5 packet. I have seen insect which was fried one found inside the packet. My 2 years daughter had eaten this chips. Atlast, we have seen this. Please take care of your customers health. I have sent mail to [protected]@itc.in. But there is no response till now. I have sent reminders too. Please check and respond. Take immediate action and reply me.
                  Dec 27, 2018
                  Complaint marked as Resolved 
                  ITC customer support has been notified about the posted complaint.
                  Nov 22, 2018
                  Updated by Prabhakaran Dharuman
                  Mail sent on November 4th. No response from your team

                  Verified Support
                  Nov 23, 2018
                  ITC Customer Care's response
                  Dear Sir/Madam,

                  We acknowledge the receipt of your feedback regarding our Bingo Chips. To help us serve you better, kindly write to us with the following details to [protected]@itc.in.

                  • Complete Postal Address
                  • Contact Number

                  Warm Regards,
                  ITC CARES TEAM
                  Toll Free:[protected]
                  Email us @: [protected]@itc.in
                  File a complaint with Erode District Designated Officer (Food Safety) with the evidences you have
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                    V
                    vijay@gode
                    from Mahishadal, West Bengal
                    Nov 16, 2018
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                    Address: 713148

                    I have purchased a 5kg Aashirwad atta bag from a local grocery store. It is given that the content is best before 3 months from packing. As we opened, it is full of clots and small insects. The shopkeeper strictly refused to attend the compliant and said that there is no such provision to return the damaged product. Once we have sold the product it is none of our business to attend such compliants. Whereas the company says that its quality of the product is guaranteed or your back.
                    ITC customer support has been notified about the posted complaint.
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                      G
                      garies
                      from Mumbai, Maharashtra
                      Nov 15, 2018
                      Resolved
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                      Resolved

                      Address: 400071

                      I have been trying to get in touch with the isc division of itc since many days for guidance. It is extremely frustrating to be greeted by your automated voice service only. Your executives are never available for the consumers or the phone just keeps ringing and nobody answers the phone! Does nobody ever come to work in itc? How come no one is ever available at any of your various numbers?!! Extremely poor service and a very sorry state of affairs!! I did not expect this laid-back attitude from a company like itc!!
                      Dec 22, 2018
                      Complaint marked as Resolved 
                      ITC customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 16, 2018
                      ITC Customer Care's response
                      We are extremely sorry for your inconvenience. If you could please share your folio number / DP ID and Client ID number under which you are holding ITC Shares, as well as your contact telephone / mobile number, we will be able to reach you for an immediate resolution of the matter.

                      Best Regards
                      Investor Service Centre
                      ITC Limited
                      Nov 19, 2018
                      Updated by garies
                      Thank you for your revertal! Kindly let me know at what email id can I send you the above details.
                      Nov 22, 2018
                      Updated by garies
                      I am still waiting for you to send me your email id so that i can send you the required details...
                      Very poor quality. Complaint made but no action. The taste is gone down badly. Several complaint has been made to your company via emails and Tele phonic calls but no action. Moreover they have they even called.
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                        M
                        from Hyderabad, Telangana
                        Nov 1, 2018
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                        Address: Hyderabad, Telangana

                        Good Good Morning Sir,

                        Im an employee of the " Solution a Div of TLG India Pvt Ltd " Hyderabad Branch which is at Himayat Nagar.Here we work as a PSP ( Product Survey Program).

                        This message is to bring into your notice the Scams which are happening here in Hyderabad for a quiet good time.They are lot things which are happening, it's a big chain where so many people are involved in it and so i have decided to take a stand. I have approached many people associated with this Solutions for which we are working through emails but nobody has responded me back.Hence im looking forward for a help from ITC which is the only hope left.Below are the incidents which happened in the solution we work for which describes the Scams and behavior of the superior leadership team of the Solution towards the PSE's.

                        There are many illegal Ids created in the name of an employee and salaries are been credited in the account.Many illegal superVisors who never worked those ids were created, some of the ID's are below.

                        ID - AEMP[protected] Mohd Mujtaba Sayeed
                        Designation - Supervisor

                        ID - AEMP[protected] Mohd Yonus
                        Designation - PSE

                        These are one of the one examples of the IDs were in there are many things related to this like temporary Id's have been created during the temporary activities and bill have been submitted on their names. The Manager
                        (Mohammad Majid ) is the person responsible for it.

                        The ‘ Flying PSE ‘ activity which happened only for 10 - 15 dayss here in Hyderabad where the entire tobacco stock is restored by the Manager and selling stock in market (Majid Sir).Many other things which are against the work ethics and integrity of the work are being performed here.
                        Without any fear and end of the day we the PSE’s are suffering with kind of torture he's doing to us.I request you to come here and check with the all the PSE’s individually what happened so that you will come to know the situation and the scam what happened.

                        Im looking forward for ur help.i want you to raid the Solution office at Himayat Nagar with me. Im not revealing my name until and unless you help us . Im the voice for all the employees who are suffering here in the hyderabad. Not me the entire hyderabad team will help and let u know the Scam happening here individually, every month manager Majid is doing 10 to 15 lacks rupess scams from Hyderabad and other district activities .

                        Thanks and regards
                        An Employee
                        [protected]@gmail.com
                        Number:-[protected]
                        ITC customer support has been notified about the posted complaint.
                        Nov 01, 2018
                        Updated by [email protected]
                        Good Good Morning Sir,

                        Im an employee of the " Solution a Div of TLG India Pvt Ltd " Hyderabad Branch which is at Himayat Nagar.Here we work as a PSP ( Product Survey Program).

                        This message is to bring into your notice the Scams which are happening here in Hyderabad for a quiet good time.They are lot things which are happening, it's a big chain where so many people are involved in it and so i have decided to take a stand. I have approached many people associated with this Solutions for which we are working through emails but nobody has responded me back.Hence im looking forward for a help from ITC which is the only hope left.Below are the incidents which happened in the solution we work for which describes the Scams and behavior of the superior leadership team of the Solution towards the PSE's.

                        There are many illegal Ids created in the name of an employee and salaries are been credited in the account.Many illegal superVisors who never worked those ids were created, some of the ID's are below.

                        ID - AEMP[protected] Mohd Mujtaba Sayeed
                        Designation - Supervisor

                        ID - AEMP[protected] Mohd Yonus
                        Designation - PSE

                        These are one of the one examples of the IDs were in there are many things related to this like temporary Id's have been created during the temporary activities and bill have been submitted on their names. The Manager
                        (Mohammad Majid ) is the person responsible for it.

                        The ‘ Flying PSE ‘ activity which happened only for 10 - 15 dayss here in Hyderabad where the entire tobacco stock is restored by the Manager and selling stock in market (Majid Sir).Many other things which are against the work ethics and integrity of the work are being performed here.
                        Without any fear and end of the day we the PSE’s are suffering with kind of torture he's doing to us.I request you to come here and check with the all the PSE’s individually what happened so that you will come to know the situation and the scam what happened.

                        Im looking forward for ur help.i want you to raid the Solution office at Himayat Nagar with me. Im not revealing my name until and unless you help us . Im the voice for all the employees who are suffering here in the hyderabad. Not me the entire hyderabad team will help and let u know the Scam happening here individually, every month manager Majid is doing 10 to 15 lacks rupess scams from Hyderabad and other district activities .

                        Thanks and regards
                        An Employee
                        [protected]@gmail.com
                        Number:-[protected]
                        Nov 01, 2018
                        Updated by [email protected]
                        Good Good Morning Sir,

                        Im an employee of the " Solution a Div of TLG India Pvt Ltd " Hyderabad Branch which is at Himayat Nagar.Here we work as a PSP ( Product Survey Program).

                        This message is to bring into your notice the Scams which are happening here in Hyderabad for a quiet good time.They are lot things which are happening, it's a big chain where so many people are involved in it and so i have decided to take a stand. I have approached many people associated with this Solutions for which we are working through emails but nobody has responded me back.Hence im looking forward for a help from ITC which is the only hope left.Below are the incidents which happened in the solution we work for which describes the Scams and behavior of the superior leadership team of the Solution towards the PSE's.

                        There are many illegal Ids created in the name of an employee and salaries are been credited in the account.Many illegal superVisors who never worked those ids were created, some of the ID's are below.

                        ID - AEMP[protected] Mohd Mujtaba Sayeed
                        Designation - Supervisor

                        ID - AEMP[protected] Mohd Yonus
                        Designation - PSE

                        These are one of the one examples of the IDs were in there are many things related to this like temporary Id's have been created during the temporary activities and bill have been submitted on their names. The Manager
                        (Mohammad Majid ) is the person responsible for it.

                        The ‘ Flying PSE ‘ activity which happened only for 10 - 15 dayss here in Hyderabad where the entire tobacco stock is restored by the Manager and selling stock in market (Majid Sir).Many other things which are against the work ethics and integrity of the work are being performed here.
                        Without any fear and end of the day we the PSE’s are suffering with kind of torture he's doing to us.I request you to come here and check with the all the PSE’s individually what happened so that you will come to know the situation and the scam what happened.

                        Im looking forward for ur help.i want you to raid the Solution office at Himayat Nagar with me. Im not revealing my name until and unless you help us . Im the voice for all the employees who are suffering here in the hyderabad. Not me the entire hyderabad team will help and let u know the Scam happening here individually, every month manager Majid is doing 10 to 15 lacks rupess scams from Hyderabad and other district activities .

                        Thanks and regards
                        An Employee
                        [protected]@gmail.com
                        Number:-[protected]
                        Nov 09, 2018
                        Updated by [email protected]
                        Good evening Sir,

                        Im an employee of the " Solution a Div of TLG India Pvt Ltd " Hyderabad Branch which is at Himayat Nagar.Here we work as a PSP ( Product Survey Program).

                        This message is to bring into your notice the Scams which are happening here in Hyderabad for a quiet good time.They are lot things which are happening, it's a big chain where so many people are involved in it and so i have decided to take a stand. I have approached many people associated with this Solutions for which we are working through emails but nobody has responded me back.Hence im looking forward for a help from ITC which is the only hope left.Below are the incidents which happened in the solution we work for which describes the Scams and behavior of the superior leadership team of the Solution towards the PSE's.

                        There are many illegal Ids created in the name of an employee and salaries are been credited in the account.Many illegal superVisors who never worked those ids were created, some of the ID's are below.

                        ID - AEMP[protected] Mohd Mujtaba Sayeed
                        Designation - Supervisor

                        ID - AEMP[protected] Mohd Yonus
                        Designation - PSE

                        These are one of the one examples of the IDs were in there are many things related to this like temporary Id's have been created during the temporary activities and bill have been submitted on their names. The Manager
                        (Mohammad Majid ) is the person responsible for it.

                        The ‘ Flying PSE ‘ activity which happened only for 10 - 15 dayss here in Hyderabad where the entire tobacco stock is restored by the Manager and selling stock in market (Majid Sir).Many other things which are against the work ethics and integrity of the work are being performed here.
                        Without any fear and end of the day we the PSE’s are suffering with kind of torture he's doing to us.I request you to come here and check with the all the PSE’s individually what happened so that you will come to know the situation and the scam what happened.

                        Im looking forward for ur help.i want you to raid the Solution office at Himayat Nagar with me. Im not revealing my name until and unless you help us . Im the voice for all the employees who are suffering here in the hyderabad. Not me the entire hyderabad team will help and let u know the Scam happening here individually, every month manager Majid is doing 10 to 15 lacks rupess scams from Hyderabad and other district activities .

                        Thanks and regards
                        An Employee
                        [protected]@gmail.com
                        Number:-[protected]
                        I am smoker I am smoking GOLD FLAKE Cigerates from last 5 years.But recent Cigerates quality is not up to the mark.Please take care of that.otherwise company will lose the customers.you guys are getting lot of profit from cigerates only. So take care that brand value
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                          M
                          Monica Santosh
                          from Bengaluru, Karnataka
                          Oct 23, 2018
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                          Address: 560043

                          Hi,

                          We have a departmental store in bangalore, location babusapalya, the sales executives from itc visit the close by shops and stores, but they are yet to come to our shop, we are unable to get their contact numbers, can you please share the concerned sales person number or ask them to visit the shop to take order?
                          Full address - sj departmental store, no 93, 1st main, 4th cross, mallappa layout, babusapalya, bangalore. Landmark opp to sv nilayam apartment.
                          Contact person : mr. Santosh
                          Phone number: +91 [protected]
                          ITC customer support has been notified about the posted complaint.
                          I have problem in headpain I told to my problem in doctor shidda he was not responsible for the my problem
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                            dipankar11
                            from Pune, Maharashtra
                            Oct 17, 2018
                            Resolved
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                            Resolved

                            I have purchased wills navy cut cigarettes - 3 packs today. On 2 packs it is printed as manufacturing date 13/08/2018 and cost rs.49.00 and in 1 pack, it is written manufactured on 08/09/2018 and cost printed as rs.60.00. I am purchasing the cigarettes since long when it was rs.60.00. How this print can come to market which shows manufactured on 13/08/2018 and cost rs.49.00 as printed though the seller charged me rs. 60.00. As such, it is harmful for lungs but if it is printed by the fraud star to dupe the common, it is heinous crime as we do not know the quality. How the printed cost can come as mentioned above. I may write to the chairman, if it is not addressed immediately.
                            Nov 28, 2018
                            Complaint marked as Resolved 
                            ITC customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 20, 2018
                            ITC Customer Care's response
                            Dear Sir,
                            We regret for the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].

                            Regards,
                            Consumer Response Cell
                            ITC Limited
                            37 J L Nehru Road
                            Kolkata -700071
                            Apr 09, 2021
                            Updated by dipankar11
                            [protected]
                            A pack of Bingo potato chips purchased
                            by me literally only contained 2 pieces of chips and some very negligible amount of broken pieces. It would be safe to say that the pack contained 99% air.
                            I found the insects and formed web inside the Rs.10 Pack of Mom's Magic biscuits it's very bad experience with this, so I ll go for consumer complaint if you are not respond.
                            On my recent trip to Chennai, I have not ex the vendors are selling cigarettes higher than the MRP (₹1 PER CIGARETTE) printed on the box. Isn't the company providing enough margin that vendors resort to such atrocities of looting the common man? Will the company take any action to deter this practice?
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                              W
                              Wafer
                              from Kolkata, West Bengal
                              Oct 15, 2018
                              Resolved
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                              Resolved

                              Address: 700 001

                              To:
                              [protected]@itc.in

                              3 oct at 1:55 pm

                              Dear sir,

                              I have purchased two packets of fiama men gel bar refreshing pulse (Paclet of 125g x 3 + 125g free = net weight 500g)
                              I. E. 8 bars from the open market and having bar code no.[protected] and found some problems with the bars.

                              1. Melt fastly while taking bath and become soft in the soap case and next day the bar is become very soft and melting fastly.
                              2. Smell is also not effective as you mentioned in the packet.

                              I am regular user of the itc products like soap, biscuits and other personal care products. I am not expected this type of quality from the company of itc.

                              You are therefore requested to please try to improve the quality of your faima men gel bar. As a well wisher i am requesting you.

                              Thanking you,

                              Lalit kumar bhansaly,
                              [protected]
                              Nov 18, 2018
                              Complaint marked as Resolved 
                              ITC customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 15, 2018
                              ITC Customer Care's response
                              Dear Ms.Bhansaly,

                              This is with reference to your complaint about our product Fiama Gel Bathing Bar .

                              We would like to thank you for expressing your concern and deeply regret the dissatisfaction and inconvenience caused.

                              At ITC, our endeavour has been to offer differentiated value propositions and enhance consumer experience. Our organisation has one of the most stringent quality standards defined for its products and we strive relentlessly to ensure consumer satisfaction and enriching product experience.

                              We thank you for your feedback and value your patronage. We do hope that you will enjoy the experience of every product introduced by ITC’s Personal Care Products Business and help us improve further with your invaluable feedback.

                              Thank You for your continued support and appreciation.

                              Yours faithfully
                              Consumer Care for ITC
                              Dear sir myself pradeep kirana store 165 sarvoday nagar behind i india family mart vijay nagar ghaziabad up my cintact no is [protected] i am complaint about non service of my shop by your gr 2or 3salesman i speak to your distributor but nothing happend plz do needful in this matter looking for a good response from you. Thanking you
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                                Amit Thukral
                                from Hyderabad, Telangana
                                Oct 8, 2018
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                                Address: 110074

                                Dear concern, i am selling your aataa from last 5 years. I have many times written complaints regarding poor delivery in my area. I have given order on 30.09.18 and after 9 days, i still havnt got my aataa. As a result of which i have to start dawat aataa for retailing. Senior (Somesh) is not showing concern in this matter. Plz look into d matter
                                Ishan store
                                Chattarpur
                                [protected]
                                Distributor-affinity, deoli, sangam vihar
                                ITC customer support has been notified about the posted complaint.
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                                  S
                                  Somia Alam
                                  from Gobardanga, West Bengal
                                  Oct 4, 2018
                                  Resolved
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                                  Resolved

                                  Address: Kolkata, West Bengal, 700150

                                  Sir,
                                  I frequently buy the engage perfume spray w1 from itc as this is the only perfume i use. Few days back i had brought a engage perfume spray from the retail shop big bazar. After using i am having allergies where i have used the perfume. Few times i have used this perfume after buying, and each day i am having same problem. My mother has also used the perfume and faced the same problem. And even the spray has no scent. The mfd the perfume is 7/2018. So kindly take some action.
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  ITC customer support has been notified about the posted complaint.
                                  Dear Ms. Somia,

                                  Our team would like to investigate the issue. Help us by sharing your contact and store details at [protected]@futuregroup.in

                                  Regards,
                                  Priya
                                  Future Group
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                                    MAD MONKEY
                                    from Chennai, Tamil Nadu
                                    Sep 30, 2018
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                                    Address: Tirupur, Tamil Nadu

                                    Sir I m from Tirupur...Tamil Nadu..here complaint on gold flak cegrate...here we seen lots of duplicate in the name o[censored]r brand... especially.. dealer supplying bundles of cegrate in the I have founded some of pocket is duplicate...it will create huge problem in ur market and and it create bad name for uuu.to get profit I think mediater doing this thing...try to find it and take action...thank you...my pH no:. [protected]
                                    ITC customer support has been notified about the posted complaint.
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                                      Tapanjain84
                                      from Bhubaneshwar, Odisha
                                      Sep 28, 2018
                                      Resolved
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                                      Resolved

                                      Address: 767035

                                      This is tapan jain from sindhekela division - titilagarh. Sir from last 1month the sales staff of itc have not visited my counter.in orissa it is main rush season of our business as it is the main fesitiv season of orissa.in this main season i dint get the itc product. After this i called the dealer mr ankur from titilagarh, he said i have not ordered anything rather than bingos tedhemedhe, flake, players, chips nd all from last six month for which they are nt taking my order. Bt the truth is most of the time i get best offer than ankur in yuppie noodles nd supriya nd ashirwada.. Than how can i order in high price. And in last six months i have orders other stuffs too as of my requirement. Nd most importantly the sales staff of ankur is vry rough in behaviour... I want to knw whther the conpany itc is nt interested in sale cigratte nd bingos product. Is it necessary for me to order all the items of itc product???
                                      Nov 1, 2018
                                      Complaint marked as Resolved 
                                      ITC customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 28, 2018
                                      ITC Customer Care's response
                                      Dear Sir/Madam,

                                      Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

                                      • Complete Postal Address
                                      • Contact Number

                                      Warm Regards,
                                      ITC CARES TEAM
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                                        C
                                        Chaddu
                                        from Hyderabad, Telangana
                                        Sep 26, 2018
                                        Resolved
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                                        Resolved

                                        I am N.Vijaya lakshmi running an general stores. No one of the sales executives are visiting our shop to take the order for supply since 3 months.we also complaint to the suneelkumar([protected]) and john upendar([protected]) many times who r related to our route.they are not responding properly.please take the action and send the people to place an oder.
                                        Address plotno640 shopno 2 pragatinagar, opp jntuh kukatpally hyderabad telangana.
                                        Oct 28, 2018
                                        Complaint marked as Resolved 
                                        ITC customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 27, 2018
                                        ITC Customer Care's response
                                        Dear Sir/Madam,

                                        Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

                                        • Contact Number

                                        Warm Regards,
                                        ITC CARES TEAM
                                        Hi I'm a shopkeeper, here itc sale's person sell the products for high rates and he giving reason that there is no stock
                                        And selling cigarettes and other products without bill if we ask him he is not giving products to us please enquire about this
                                        Thank you.
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