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ITC Complaints & Reviews

1.4
Updated: Nov 5, 2025
Complaints 611
Resolved
100
Unresolved
511
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ITC reviews & complaints page 22

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G
gonchu
from Mumbai, Maharashtra
Dec 3, 2018
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Address: 600090
Website: [email protected]

Sometime back i had made a complaint of non availability of sugar control atta in jyothi shopping, beach road, kalashetra colony, besant nagar chennai 600090.
You had solved the problem by sending your representative and since then there is no issue.
Once again i am not getting this item and i understand that the dealer is not supplying to them.
Can you once again look into the complaint and set right things.
Please also take steps against the dealer for not supplying.
Regards
Govindan
Mob [protected]
ITC customer support has been notified about the posted complaint.
Dec 03, 2018
Updated by gonchu
Pending
Taking excess amount of bill from retailers..
Wholesale agent is making excess price on products in our mandal...
Hi sir... Mahalaxmi books n stationery newly I opend shop this is 4th year
Since they not givening me supply of bingo chips ...and one more thing beside is one more shop is there they givening supply to that shop but not givening me
Nikhil Anandache's reply, Jan 17, 2019
Hi sir... Mahalaxmi books n stationery newly I opend shop this is 4th year
Since they not givening me supply of bingo chips ...and one more thing beside is one more shop is there they givening supply to that shop but not givening me ... My phone no is 9986812575
Plz register my complaint
Thank u sir
Nikhil Anandache's reply, Jan 17, 2019
Hi sir... Mahalaxmi books n stationery newly I opend shop this is 4th year
Since they not givening me supply of bingo chips ...and one more thing beside is one more shop is there they givening supply to that shop but not givening me ... My phone no is 9986812575
Plz register my complaint
Thank u sir supply not givening
supply not givening
supply not givening
supply not givening
supply not givening
supply not givening
supply not givening
supply not givening
Nikhil Anandache's reply, Jan 17, 2019
Hi sir... Mahalaxmi books n stationery newly I opend shop this is 4th year
Since they not givening me supply of bingo chips ...and one more thing beside is one more shop is there they givening supply to that shop but not givening me ... My phone no is 9986812575
Plz register my complaint
Thank u sir supply not givening
supply not givening
supply not givening
supply not givening
supply not givening
supply not givening
supply not givening
supply not givening
supply not givening
supply not givening
supply not givening
supply not givening
supply not givening
Add shop no 1033, opp BT patil bungalow, RPD college road tilkwadi belgaum 590009
9986812575
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    K
    Kanna jega
    from Hyderabad, Telangana
    Nov 29, 2018
    Resolved
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    Resolved

    Address: Chittoor, Andhra Pradesh, 517502

    Dear sir
    I am jegadeesh from tirupathi. While your company launched american club and players your executive told us that there is a scheme for empty packets rs, 10&5 resp.in that season of your launching period i sold and submitted the empty packets of 827 empty packets of ac and 359 packets of players on august 2017 now 16 months gone there is no settlement from the supervisors or by sales man. If i ask the supervisors he told that you visit our office and ask about it. What your company is aes and bms doing work. I also forward a mail to all your company address. Please do the avail as soon as
    Thank you
    K jegadeesh kannan
    Jan 3, 2019
    Complaint marked as Resolved 
    ITC customer support has been notified about the posted complaint.
    Verified Support
    Nov 29, 2018
    ITC Customer Care's response
    Dear Sir,

    We acknowledge receipt of your post. To help us serve you better, kindly provide us with the following details:

    • Complete Postal Address with City / State /Pin code
    • Contact Number

    Kindly use the above quoted Ref No. for any future correspondence on the subject to facilitate quicker resolution.

    Warm Regards,
    ITC Cares Team
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      P
      Prabhakaran Dharuman
      from Coimbatore, Tamil Nadu
      Nov 22, 2018
      Resolved
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      Resolved

      Address: Erode, Tamil Nadu, 638004

      I have bought bingo chips rs.5 packet. I have seen insect which was fried one found inside the packet. My 2 years daughter had eaten this chips. Atlast, we have seen this. Please take care of your customers health. I have sent mail to [protected]@itc.in. But there is no response till now. I have sent reminders too. Please check and respond. Take immediate action and reply me.
      Dec 27, 2018
      Complaint marked as Resolved 
      ITC customer support has been notified about the posted complaint.
      Nov 22, 2018
      Updated by Prabhakaran Dharuman
      Mail sent on November 4th. No response from your team

      Verified Support
      Nov 23, 2018
      ITC Customer Care's response
      Dear Sir/Madam,

      We acknowledge the receipt of your feedback regarding our Bingo Chips. To help us serve you better, kindly write to us with the following details to [protected]@itc.in.

      • Complete Postal Address
      • Contact Number

      Warm Regards,
      ITC CARES TEAM
      Toll Free:[protected]
      Email us @: [protected]@itc.in
      File a complaint with Erode District Designated Officer (Food Safety) with the evidences you have
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        V
        vijay@gode
        from Mahishadal, West Bengal
        Nov 16, 2018
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        Address: 713148

        I have purchased a 5kg Aashirwad atta bag from a local grocery store. It is given that the content is best before 3 months from packing. As we opened, it is full of clots and small insects. The shopkeeper strictly refused to attend the compliant and said that there is no such provision to return the damaged product. Once we have sold the product it is none of our business to attend such compliants. Whereas the company says that its quality of the product is guaranteed or your back.
        ITC customer support has been notified about the posted complaint.
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          G
          garies
          from Mumbai, Maharashtra
          Nov 15, 2018
          Resolved
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          Resolved

          highly inaccessible to consumers!!!

          Address: 400071

          I have been trying to get in touch with the isc division of itc since many days for guidance. It is extremely frustrating to be greeted by your automated voice service only. Your executives are never available for the consumers or the phone just keeps ringing and nobody answers the phone! Does nobody ever come to work in itc? How come no one is ever available at any of your various numbers?!! Extremely poor service and a very sorry state...
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          M
          from Hyderabad, Telangana
          Nov 1, 2018
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          fraud with itc

          Address: Hyderabad, Telangana

          Good Good Morning Sir,

          Im an employee of the " Solution a Div of TLG India Pvt Ltd " Hyderabad Branch which is at Himayat Nagar.Here we work as a PSP ( Product Survey Program).

          This message is to bring into your notice the Scams which are happening here in Hyderabad for a quiet good time.They are lot things which are happening, it's a big chain where so many people are involved in it and so i have decided to...
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          M
          Monica Santosh
          from Bengaluru, Karnataka
          Oct 23, 2018
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          Address: 560043

          Hi,

          We have a departmental store in bangalore, location babusapalya, the sales executives from itc visit the close by shops and stores, but they are yet to come to our shop, we are unable to get their contact numbers, can you please share the concerned sales person number or ask them to visit the shop to take order?
          Full address - sj departmental store, no 93, 1st main, 4th cross, mallappa layout, babusapalya, bangalore. Landmark opp to sv nilayam apartment.
          Contact person : mr. Santosh
          Phone number: +91 [protected]
          ITC customer support has been notified about the posted complaint.
          I have problem in headpain I told to my problem in doctor shidda he was not responsible for the my problem
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            D
            dipankar11
            from Pune, Maharashtra
            Oct 17, 2018
            Resolved
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            Resolved

            I have purchased wills navy cut cigarettes - 3 packs today. On 2 packs it is printed as manufacturing date 13/08/2018 and cost rs.49.00 and in 1 pack, it is written manufactured on 08/09/2018 and cost printed as rs.60.00. I am purchasing the cigarettes since long when it was rs.60.00. How this print can come to market which shows manufactured on 13/08/2018 and cost rs.49.00 as printed though the seller charged me rs. 60.00. As such, it is harmful for lungs but if it is printed by the fraud star to dupe the common, it is heinous crime as we do not know the quality. How the printed cost can come as mentioned above. I may write to the chairman, if it is not addressed immediately.
            Nov 28, 2018
            Complaint marked as Resolved 
            ITC customer support has been notified about the posted complaint.
            Verified Support
            Oct 20, 2018
            ITC Customer Care's response
            Dear Sir,
            We regret for the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].

            Regards,
            Consumer Response Cell
            ITC Limited
            37 J L Nehru Road
            Kolkata -700071
            Apr 09, 2021
            Updated by dipankar11
            [protected]
            A pack of Bingo potato chips purchased
            by me literally only contained 2 pieces of chips and some very negligible amount of broken pieces. It would be safe to say that the pack contained 99% air.
            I found the insects and formed web inside the Rs.10 Pack of Mom's Magic biscuits it's very bad experience with this, so I ll go for consumer complaint if you are not respond.
            On my recent trip to Chennai, I have not ex the vendors are selling cigarettes higher than the MRP (₹1 PER CIGARETTE) printed on the box. Isn't the company providing enough margin that vendors resort to such atrocities of looting the common man? Will the company take any action to deter this practice?
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              W
              Wafer
              from Kolkata, West Bengal
              Oct 15, 2018
              Resolved
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              Resolved

              Address: 700 001

              To:
              [protected]@itc.in

              3 oct at 1:55 pm

              Dear sir,

              I have purchased two packets of fiama men gel bar refreshing pulse (Paclet of 125g x 3 + 125g free = net weight 500g)
              I. E. 8 bars from the open market and having bar code no.[protected] and found some problems with the bars.

              1. Melt fastly while taking bath and become soft in the soap case and next day the bar is become very soft and melting fastly.
              2. Smell is also not effective as you mentioned in the packet.

              I am regular user of the itc products like soap, biscuits and other personal care products. I am not expected this type of quality from the company of itc.

              You are therefore requested to please try to improve the quality of your faima men gel bar. As a well wisher i am requesting you.

              Thanking you,

              Lalit kumar bhansaly,
              [protected]
              Nov 18, 2018
              Complaint marked as Resolved 
              ITC customer support has been notified about the posted complaint.
              Verified Support
              Oct 15, 2018
              ITC Customer Care's response
              Dear Ms.Bhansaly,

              This is with reference to your complaint about our product Fiama Gel Bathing Bar .

              We would like to thank you for expressing your concern and deeply regret the dissatisfaction and inconvenience caused.

              At ITC, our endeavour has been to offer differentiated value propositions and enhance consumer experience. Our organisation has one of the most stringent quality standards defined for its products and we strive relentlessly to ensure consumer satisfaction and enriching product experience.

              We thank you for your feedback and value your patronage. We do hope that you will enjoy the experience of every product introduced by ITC’s Personal Care Products Business and help us improve further with your invaluable feedback.

              Thank You for your continued support and appreciation.

              Yours faithfully
              Consumer Care for ITC
              Dear sir myself pradeep kirana store 165 sarvoday nagar behind i india family mart vijay nagar ghaziabad up my cintact no is [protected] i am complaint about non service of my shop by your gr 2or 3salesman i speak to your distributor but nothing happend plz do needful in this matter looking for a good response from you. Thanking you
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                M
                from Hyderabad, Telangana
                Oct 10, 2018
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                fake work and scams

                Good morning sir,

                Im an employee of the "solution a div of tlg india pvt ltd" hyderabad branch which is at himayat nagar. Here we work as a psp (Product survey program).

                This message is to bring into your notice the scams which are happening here in hyderabad for a quiet good time. They are lot things which are happening, it's a big chain where so many people are involved in it and so i have decided to take...
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                A
                Amit Thukral
                from Hyderabad, Telangana
                Oct 8, 2018
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                Address: 110074

                Dear concern, i am selling your aataa from last 5 years. I have many times written complaints regarding poor delivery in my area. I have given order on 30.09.18 and after 9 days, i still havnt got my aataa. As a result of which i have to start dawat aataa for retailing. Senior (Somesh) is not showing concern in this matter. Plz look into d matter
                Ishan store
                Chattarpur
                [protected]
                Distributor-affinity, deoli, sangam vihar
                ITC customer support has been notified about the posted complaint.
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                  S
                  Somia Alam
                  from Gobardanga, West Bengal
                  Oct 4, 2018
                  Resolved
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                  Resolved

                  engage perfume spray w1

                  Address: Kolkata, West Bengal, 700150

                  Sir,
                  I frequently buy the engage perfume spray w1 from itc as this is the only perfume i use. Few days back i had brought a engage perfume spray from the retail shop big bazar. After using i am having allergies where i have used the perfume. Few times i have used this perfume after buying, and each day i am having same problem. My mother has also used the perfume and faced the same problem. And even the spray has no scent. The mfd...
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                  M
                  MAD MONKEY
                  from Chennai, Tamil Nadu
                  Sep 30, 2018
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                  Address: Tirupur, Tamil Nadu

                  Sir I m from Tirupur...Tamil Nadu..here complaint on gold flak cegrate...here we seen lots of duplicate in the name o[censored]r brand... especially.. dealer supplying bundles of cegrate in the I have founded some of pocket is duplicate...it will create huge problem in ur market and and it create bad name for uuu.to get profit I think mediater doing this thing...try to find it and take action...thank you...my pH no:. [protected]
                  ITC customer support has been notified about the posted complaint.
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                    Tapanjain84
                    from Bhubaneshwar, Odisha
                    Sep 28, 2018
                    Resolved
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                    Resolved

                    Address: 767035

                    This is tapan jain from sindhekela division - titilagarh. Sir from last 1month the sales staff of itc have not visited my counter.in orissa it is main rush season of our business as it is the main fesitiv season of orissa.in this main season i dint get the itc product. After this i called the dealer mr ankur from titilagarh, he said i have not ordered anything rather than bingos tedhemedhe, flake, players, chips nd all from last six month for which they are nt taking my order. Bt the truth is most of the time i get best offer than ankur in yuppie noodles nd supriya nd ashirwada.. Than how can i order in high price. And in last six months i have orders other stuffs too as of my requirement. Nd most importantly the sales staff of ankur is vry rough in behaviour... I want to knw whther the conpany itc is nt interested in sale cigratte nd bingos product. Is it necessary for me to order all the items of itc product???
                    Nov 1, 2018
                    Complaint marked as Resolved 
                    ITC customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 28, 2018
                    ITC Customer Care's response
                    Dear Sir/Madam,

                    Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

                    • Complete Postal Address
                    • Contact Number

                    Warm Regards,
                    ITC CARES TEAM
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                      C
                      Chaddu
                      from Hyderabad, Telangana
                      Sep 26, 2018
                      Resolved
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                      Resolved

                      I am N.Vijaya lakshmi running an general stores. No one of the sales executives are visiting our shop to take the order for supply since 3 months.we also complaint to the suneelkumar([protected]) and john upendar([protected]) many times who r related to our route.they are not responding properly.please take the action and send the people to place an oder.
                      Address plotno640 shopno 2 pragatinagar, opp jntuh kukatpally hyderabad telangana.
                      Oct 28, 2018
                      Complaint marked as Resolved 
                      ITC customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 27, 2018
                      ITC Customer Care's response
                      Dear Sir/Madam,

                      Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

                      • Contact Number

                      Warm Regards,
                      ITC CARES TEAM
                      Hi I'm a shopkeeper, here itc sale's person sell the products for high rates and he giving reason that there is no stock
                      And selling cigarettes and other products without bill if we ask him he is not giving products to us please enquire about this
                      Thank you.
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                        Tanikotha
                        from Kolkata, West Bengal
                        Sep 23, 2018
                        Resolved
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                        Resolved

                        Address: Kolkata, West Bengal, 700030

                        Today we found some worms in sunfeast hi fi cashew cookies.
                        It was not expected to find this kind o[censored]nwanted things in such a biscuit which has been manufactured by so called 'renowned' itc company. It was disgusting. We are shocked still now.
                        Please check twice before packaging.
                        We got it in free of cost along with cream cracker biscuits.
                        There are many children who love having that hi fi biscuits, if anything bad happen to them, would your company take all the responsibilities?
                        So please, do take care of this matter.
                        Oct 28, 2018
                        Complaint marked as Resolved 
                        ITC customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 24, 2018
                        ITC Customer Care's response
                        Dear Sir/Madam,

                        Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

                        • Complete Postal Address
                        • Contact Number

                        Warm Regards,
                        ITC CARES TEAM
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                          Shiv.Rajan
                          from Mangalore, Karnataka
                          Sep 23, 2018
                          Resolved
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                          Resolved

                          Address: Mysore, Karnataka, 570027

                          Hi team,

                          There has been very serious issue on gold flake kings which is getting duplicated and supplied by the unknown sources.

                          Its observed that the qualitiy of packing, paper used for rolling and the tobacco qualitiy is not upto the mark.

                          I would request you to consider this as a feedback and the formal compalin.

                          Please do the needfull.

                          Regards,
                          Shiv
                          Oct 25, 2018
                          Complaint marked as Resolved 
                          ITC customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 24, 2018
                          ITC Customer Care's response
                          Dear Sir,
                          We regret for the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].
                          Regards,
                          Consumer Response Cell
                          ITC Limited
                          37 J L Nehru Road
                          Kolkata -700071
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                            CH Prashant Gullaiya
                            from Delhi, Delhi
                            Sep 18, 2018
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                            Address: New Delhi, Delhi, 110048

                            Basically i m a shopkeeper i m selling itc products (Cigarettes) also. And who's giving itc products he just misbehaved with us. He even don't know how to talk and he's also not giving display to me also
                            He's saying we ll nt give me display. They are saying they are getting display from the company but i ll nt give u. Do whatever u want to dooo
                            Sooo kindly help me out
                            ITC customer support has been notified about the posted complaint.
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                              Priyagaba
                              from Kaithal, Haryana
                              Sep 2, 2018
                              Resolved
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                              Resolved

                              Address: Panipat, Haryana

                              Kindly plz check packing of aashirvad atta..
                              We have the departmental store in which many products o[censored]r company also sold by us but there is problem in a product'ashirwad atta'.
                              So many complaints come from consumers as they are not satisfied with packing as they say packing is not done properly or maybe open, thats why they return their purchasing of such product.
                              Plz pay attention for this problem.
                              We have try to make complaint many times but get no quick response.
                              Oct 4, 2018
                              Complaint marked as Resolved 
                              ITC customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 03, 2018
                              ITC Customer Care's response
                              Dear Sir/Madam,

                              Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

                              • Complete Postal Address
                              • Contact Number

                              Warm Regards,
                              ITC CARES TEAM
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                                Raghavgoel727
                                from New Delhi, Delhi
                                Aug 30, 2018
                                Resolved
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                                Resolved

                                Address: 122105

                                In room no . 3005 when few kids already had coffee, we checked that it was expored. Similarly, in room no. 3011. When we complained to the manager, they did not respond to us properly. They are not ready to take any action. I dont know how this property is rated 5 or 7 star property... it is 30th august 2018 that we are staying in this property and this is happening .. this is very shameful and not acceptable.. hope you will consider this problem and take an action .
                                +2 videos
                                Oct 3, 2018
                                Complaint marked as Resolved 
                                ITC customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 31, 2018
                                ITC Customer Care's response
                                Dear Sir

                                Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in.

                                · Complete Postal Address
                                · Contact Number

                                Warms Regards
                                ITC Cares
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