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ITC Complaints & Reviews

1.4
Updated: Nov 5, 2025
Complaints 611
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100
Unresolved
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ITC reviews & complaints page 24

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S
from Jammu, Jammu and Kashmir
May 17, 2018
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Address: 182301

I want request to your good self that distributor of katra is not supplying the stock to my godown i am purchasing the stock on cash basis he always ask me to send your own vehicle plz take serious note about this matter and not inform the proper scheme i want sale your items due to non availability of stock i have to purchase other companies stocks.

Thanks
Regards

Sanjay

[protected]
ITC customer support has been notified about the posted complaint.
I have purchased gold flake kngs packets from itc dealer. when i open the pack to sale i have recived one rupee cigrate in that packs am shocked to see this .. so io want justice to this issue and expecting from you
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    A
    Archit Ahuja
    from Gurgaon, Haryana
    May 16, 2018
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    Address: New Delhi, Delhi, 110051

    Dear Team,

    It's really shocking to see worms inside sunfeast yippie noodles magic masala flavour. I would like you to see into this on priority basis.

    I have already complained on[protected] on 16 may 2018. They provided me the mail I'd and I am sharing the pictures of the same. Kindly make sure this issue gets resolved asap. Waiting for immediate response to this issue.

    Packing Date-20 March 2018
    Batch no. - AR08
    ITC customer support has been notified about the posted complaint.
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      A
      Annalakshmi R
      from Akola, Maharashtra
      May 14, 2018
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      Dear Sir/MAM,
      We recently completed one project at ITC -PSPD Bhadrachalam Project team.Their DCM is Mr. Suriyanarayana and the assistant manager Mr.Ramesh.
      During the project period, I never work in a calm mind these two managers are not allowing any vendor to work in peaceful manner, everytime for everything they will shout and bark like a dog.
      we did so many projects with ITC all over INDIA, But this is the worst site managers I have seen they don't even know how to handle the vendor, simply shouting. Especially they are white collar crime people.
      And they disrespected me and my company so many occasions.
      So please take necessary action against these Managers to hold back your organization's ethics.
      we vendor solely believing to complete our activities. we don't expect them to help us atleast please don't disturb us in doing our activities.
      One big shame thing is there, these managers don't permit me to eat in your canteens too. Because we are honest
      ITC customer support has been notified about the posted complaint.
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        A
        abdul khuddus
        from Hyderabad, Telangana
        May 14, 2018
        Resolved
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        Resolved

        Address: Kolkata, West Bengal

        Please initiate action against itc cigarette company which properly not checked the packaging of cigarette packet gold flake kings which is having 2 half cigarettes[protected], CFD 126995V2X51).if possible the company have to refund 2 cigarette cost to my account abdul khuddus, no:[protected] in sbi, ifsc code:sbin0003529.from abdul khuddus, h-no:[protected]/7, road no:4-c, near ozone hospital, green hills colony, kothapet, hyderabad.
        Jun 17, 2018
        Complaint marked as Resolved 
        ITC customer support has been notified about the posted complaint.
        Verified Support
        May 17, 2018
        ITC Customer Care's response
        Dear Sir

        We regret the inconvenience caused. Kindly share your contact details and our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected]

        Regards
        Consumer Response Cell
        ITC Limited
        37 J L Nehru Road
        Kolkata - 700071
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          M
          mouqtadeer
          from Nalgonda, Telangana
          Apr 22, 2018
          Resolved
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          Resolved

          Address: Nalgonda, Andhra Pradesh, 508001

          Hello sir, i'm abdul mouqtadeer from nalgonda, telangana. Pin: 508001.
          I have a complaint about the supervisors of my area. I own a shop which is being displayed by your brand. And it has been years that my shop is not upgraded and the paint is faded the ceiling you provided has fallen due to cracks and the main thing the display board is being removed for replacing with new one nearly a year ago and till today i haven't got any new board and the company has provided a televison to display your advertisements which is also removed by supervisors saying they will replace it shortly but no response again i even requested them to upgrade my shop as i accepted to display your brand they just shake heir heads and the work is not done. So i kindly request you sir to take action on this aspect. Thank you sir
          Your's
          Abdul mouqtadeer
          Nalgonda, telangana
          Pin:508001.
          May 24, 2018
          Complaint marked as Resolved 
          ITC customer support has been notified about the posted complaint.
          Verified Support
          Apr 23, 2018
          ITC Customer Care's response
          Dear Sir / Madam,

          Thanks for taking time to write to us. Your feedback regarding display board will be forwarded to concern team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

          > Contact Number

          Thanks & Warm Regards,
          ITC Cares Team
          Toll Free No.[protected]
          Email id: [protected]@itc.in
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            S
            Sudipta Patra
            from Mysore, Karnataka
            Apr 19, 2018
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            duplicate gold flake king

            Address: 411015

            Today I bought one pack of Gold Flake King price is Rs.150. When I'm unpacking it that time I feel something is wrong with this packet.After unpacking my doubt becomes true.Each and every cigrattes of this packet labeling with Gold Flake King it looks similar but you can easily understand that these are duplicates.I'm attaching pictures of those so it will be very clear....
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            D
            Deblina_Sarkar
            Apr 17, 2018
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            Website: www.bnatural.in/productMango.aspx

            The product on pack Claims:
            "..Wrapped with the promise of B Natural and free from any added preservatives or colours..."

            However the ingredient list has Colors and preservatives!!
            Water
            Blended Mango Pulp (24%) [Of which Alphonso Mango Pulp (4%)]
            Sugar
            Acidity Regulator (INS 330)
            Stabiliser (INS 440, INS 466)
            Antioxidant (INS 300)

            CONTAINS PERMITTED NATURAL COLOUR(S) (INS 160a(ii)) AND ADDED FLAVOUR(S) (NATURE IDENTICAL FLAVORING SUBSTANCES)
            ITC customer support has been notified about the posted complaint.
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              Y
              YOGESH MOTA
              from Gangavathi, Karnataka
              Apr 11, 2018
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              Address: Koppal, Karnataka, 583227
              Website: [email protected]

              Aashirvaad atta is superbb atta ever i had in my life
              But this product is not supplied regularly in our area so its unable to consume it
              So unfortunately we have to consume different atta

              In a month only during first week we get aashirvaad atta later we dont get this product for whole month unfortunatelly we have to consume different atta

              So its my humble request, please supply regularly aashirvaad atta for our health benefits.

              Regards
              ITC customer support has been notified about the posted complaint.
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                S
                Sid Navab
                from Surat, Gujarat
                Apr 6, 2018
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                Address: 380021

                In ashirvad aata u give the pack of salt i buy the ashirvad aata's 5 pack of ashirvad in month so i got 5 packet of salt in one family of 4 or 5 members we use only 1 pack of salt use in month and junarly avery budy use 1kilo pack of salt in month what do we do of other 4 packet of salt every month remaining 4 pack of salt its not any useable for us so i have requested to the vompany please give us any other iteam instead of salt wich one is use fore us like u gave britaniya bescute pack like that item is useable with every pack of ashirvad ataa
                Wills flake button cigratte your retailers are selling 3 cigrate @ 20 rs and packet mrp is 50 rs i want to know if customer take single stick who much should retailer charge from him as per your packet mrp this is a over rate charging issue i hope company should look after this complain as soon please do the needfull
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                  S
                  SumanSMitra
                  from Vadodara, Gujarat
                  Mar 6, 2018
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                  Address: Vadodara, Gujarat, 390004
                  Website: www.consumercomplaints.in

                  This is to inform you since past few years we are using your above mentioned product but now has found that plastics are also mixed along with this atta.

                  May you please organise to investigate the same & let us know the fact about this product at the earliest.

                  For your ready reference a video clip is also attached & has also found it true after trying the same at my home.

                  Which has surprised me a lot.

                  Waiting for a revert from your end on priority basis.

                  My email ID - [protected]@gmail.com
                  ITC customer support has been notified about the posted complaint.
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                    M
                    mehak kapoor
                    from Noida, Uttar Pradesh
                    Mar 4, 2018
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                    Address: 110034

                    I am running a general store, Your Own Shop ( Address: 75, SHAKTI VIHAR, PITAM PURA, NEW DELHI) have a complaint regarding your distributor Mr. Naveen and Mr. Arun and also Mr. Harpreet arora and Mr. Prashant, that they are not supplying ITC products and bills properly. we are not getting products in proper time and also wanted to file a complain, concerning unprofessional behavior by your distributors and even after so many request to your distributors they are ignoring us. I also want replacement of your product i.e. Atta but your distributor ignoring our complaint and lines said by your distributor to me ( challenge karta hun jisko complaint karni hai krdo na hi replacement hogi aur na hi goods supply hoga aur na hi apki suni jayengi ) . This kind of behavior is unacceptable.
                    i look forward to your reply and resolution to my problem. please do the needful as early as possible

                    Regards

                    Chander Kapoor
                    address: 75, shakti vihar, pitam pura, new delhi
                    shop name : your own shop
                    contact no: [protected]
                    ITC customer support has been notified about the posted complaint.
                    Some undisolve substance found in Ashirwad wheat. This material is not even inflammable and eatable.
                    I am a shopkeeper from Ganguly Street in West Bengal. I ordered few goods from a salesman named Soham. It has been 10-15 days, but I have not received any goods yet. Kindly look into this matter. Thank You!
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                      N
                      Naresh Kumar Madharey
                      from Delhi, Delhi
                      Feb 26, 2018
                      Resolved
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                      Resolved

                      Address: 110093

                      This is naresh kumar from delhi.
                      I purchased an aashirvaad atta today (26/02/2018, 11:30 am) from easy day store (Nathu colony chawk, shahdara, delhi-110093). But i observed that the wheat is not as usual it would be.

                      After making the atta when it was washed it was having a gum type material. We were panicked.

                      And then i go back to the store and called the police. And tomorrow i am going to consumer court to register a complaint of aashivaad atta company.

                      Plz take a strict action against this.
                      Mar 31, 2018
                      Complaint marked as Resolved 
                      ITC customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 28, 2018
                      ITC Customer Care's response
                      Dear Sir / Madam,

                      Thanks for taking time to write to us. Your feedback regarding our Aashirvaad Atta will be forwarded to concern team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

                      > Contact Number

                      Thanks & Warm Regards,
                      ITC Cares Team
                      Toll Free No.[protected]
                      Email id: [protected]@itc.in
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                        J
                        Jithendra Patel
                        from Murbad, Maharashtra
                        Feb 23, 2018
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                        Address: Thane, Maharashtra, 401202

                        Sir,
                        Recently bought fiama gel + creme soap (Frangipani+almond cream) a pack of 4 soaps weighing 125 gms. Each for rs.186/-. Not satisfied with this variant coz hard lumps are formed on soap creating rashes on the skin while applying. Photos enclosed for reference.
                        Requesting to look into the matter and resolve this issue.

                        Jithendra s. Patel
                        ITC customer support has been notified about the posted complaint.
                        Don't provide acount statement 01/042015 to 31/3/2017
                        ahmedabad branch
                        i want for legal issue ( requier for incom tax dipartment )

                        we are mani time inform ahmedabad branch by mail
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                          V
                          varun jewargi
                          from Bengaluru, Karnataka
                          Feb 5, 2018
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                          Address: Belgaum, Karnataka

                          Hello team,

                          I had placed the order on saturday dated 27/01/2018. I have called the sales executive for more than 5 times in a week. Every time he said that he will deliver the goods tom. I don't understand when will that tom come. Please look into the issue.
                          Sales executive contact number is [protected].
                          Unhappy with itc
                          Regards,
                          Varun jewargi
                          [protected]
                          ITC customer support has been notified about the posted complaint.
                          Dear sir/madam,
                          This is with reference to the failure of prize delivery from your company which l won the game by sending the code.(in june 2017)
                          The code no:SWBYNWRXDP
                          I hope you will send the prize soon.
                          Thanking you,

                          Fathimath Raihana
                          W/o Abdul Khader
                          Door no.126
                          Rudrappa garden
                          P.O vivek nagar
                          Bangalore-560047
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                            L
                            Lohith Gowda.M.S
                            from Gurgaon, Haryana
                            Feb 5, 2018
                            Resolved
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                            Resolved

                            Address: 570011

                            I am writing complaint about not getting a supply o[censored]e itc product
                            Actually ue sale man is coming to our store and talking the order but it not come so i asked the sales man so the salesman told
                            His owner told him not to put items for that shop. So i am complaining

                            Y can’t the send if any problem of payment nothing then y the can’t send the product

                            If they can’t send tell us frankly we will buy hindusthan product and sale

                            Replay me fast about this complaint
                            Mar 10, 2018
                            Complaint marked as Resolved 
                            ITC customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 06, 2018
                            ITC Customer Care's response
                            Dear Sir / Madam,

                            Thanks for taking time to write to us. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

                            > Name & Contact Number
                            > Complete Postal address with pin code.
                            > Product Variant

                            Thanks & Warm Regards,
                            ITC Cares Team
                            Toll Free No.[protected]
                            Email id: [protected]@itc.in
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                              S
                              sundeepreddi
                              from Visakhapatnam, Andhra Pradesh
                              Feb 4, 2018
                              Resolved
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                              Resolved

                              Address: Visakhapatnam, Andhra Pradesh, 530008

                              Good afternoon. This is sundeepreddy from visakhapatnam i had purachased the aashirvaad whole weat atta 5 kgs pack of batch no 13 a. M2 pkd 06. Jan 2018 for rs 230. I belive that ur premier brand maintains the quality as well. On 04.12 2018 at 7.30 pm we opened the pack and made chapatis. We observed taht the wheat is not as usual it would be.
                              We observed that after making the atta when it was washed it was having a gum type material. We were panicked. On referring to friends we were shared an video of similar experience. We were shocked.

                              Kindly let us know if that gummy materail is an intergral part of wheat and is edible. We have soaked thsi overnight in water and observed that its not solube in water. I suppose if it is an edible material it shall be soluble ion water. Kindly sent us the details of the gummy materail and its propoertires iots origin we are of the doyubt that whether the atta is adultrated. I can send the photos i[censored] need.
                              Mar 9, 2018
                              Complaint marked as Resolved 
                              ITC customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 06, 2018
                              ITC Customer Care's response
                              Dear Sir / Madam,

                              Thanks for taking time to write to us. Your mail regarding our Aashirvaad Atta will be forwarded to concern team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

                              > Contact Number
                              > Complete Postal address with pin code.

                              Thanks & Warm Regards,
                              ITC Cares Team
                              Toll Free No.[protected]
                              Email id: [protected]@itc.in
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                                N
                                Nilay Gandhi
                                from Surat, Gujarat
                                Jan 24, 2018
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                                Address: Navsari, Gujarat, 396310
                                Website: Online

                                Dear sir i m nevil from amalsad. Ur company product ashirwad atta buying anupam agency bilimora he is not behave for retailer always high price gave atta and lots of bad behave retail shop... Today also bad behave with me. So i stopped it company selling ashirwad atta n all product n my association also decide not selling it product. My contact number is [protected].
                                ITC customer support has been notified about the posted complaint.
                                Hello
                                i am deeply upset to inform you that your aashirwaad aata contains rubber which is dangerous adulterant. My family members and all society member suffered from stomach disorder due to made chapati from aashirwaad. So stop this type of manufacturing aata and refine it properly in laboratory then only launch in market.
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                                  S
                                  Saif Silavat
                                  from Jaipur, Rajasthan
                                  Jan 18, 2018
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                                  Address: 313001

                                  Dear sir i need all product of itc ill tired to call but they didn't give good response he said ha ji kal krwata hu parso ho jayega and mostly tym he can't picked up my call i tired to calling him but he can't give me response then finally buying parle g products but i need sunfeast plzzz solved my problem urgently

                                  Mr. Saif ali

                                  Adress :- in side hathipol udaipur

                                  Contact number:- [protected]
                                  ITC customer support has been notified about the posted complaint.
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                                    Tiboo
                                    from Tirur, Kerala
                                    Jan 10, 2018
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                                    Address: Ernakulam, Kerala, 686662

                                    Hello sir,

                                    I am tibu and i would be interested to be a part of itc family. I am looking for itc whole sale distribution in kerala state. If any opportunities in any part of the kerala for whole sale distribution i am interested. Please consider the request and waiting for your reply. I will be available in the below contact number for any further information.

                                    Regards,
                                    Tibu
                                    [protected]
                                    ITC customer support has been notified about the posted complaint.
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                                      Sachinmahajan2345
                                      from Malegaon, Maharashtra
                                      Jan 6, 2018
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                                      Address: Kolkata, West Bengal, 425107

                                      Dear sir i am retailer o[censored]r engage deo and perfumes.. Plus distributor of other deo componys...
                                      I want engage poket perfume for sell but no one of sales man visited in my town... Chopda, dis-jalgaon, maharashtra
                                      Then i tried to call jalgaon district super stockist of itc.. Mr. Arun jaju
                                      But he always said aaj aayega kal aayega sales person...
                                      Then i call ur itc asm mr. Prasanna then he said sir i am talking with mr. Arun jaju...
                                      After 2 days mr. Prasanna is not taking calls... Then why shoud he stat on the asm post...
                                      Last 3 months no one is comming for our orders...
                                      We are reatailers... We sell ur product then compony grows up..
                                      But if we don't have stock then what should we do...
                                      This type of bad service i never seen befor...
                                      Try to sort out my problem
                                      Sachin gifts & genaral, chopda
                                      ITC customer support has been notified about the posted complaint.
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