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ITC Complaints & Reviews

1.4
Updated: Mar 29, 2026
Complaints 612
Resolved
100
Unresolved
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ITC reviews & complaints page 24

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A
from Bhubaneshwar, Odisha
Jun 5, 2018
Resolved
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Resolved

Address: Cuttack, Odisha, 753002
Website: Itc

Entirely old dated manufactured/or rather expired stocks of gold flake cigarettes are selling in cuttack city of odisha.

Not even a single packet of newly manufacturing dates can be found in this city.

It is like a big scam is running to sell old and expired cigarettes here in cuttack.

I request itc consumer care to stop such practices running..
Jul 7, 2018
Complaint marked as Resolved 
ITC customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2018
ITC Customer Care's response
Dear Sir,
We regret the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].
Regards,
Consumer Response Cell
ITC Limited
37 J L Nehru Road
Kolkata -700071
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    G
    gonchu
    from Mumbai, Maharashtra
    Jun 4, 2018
    Resolved
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    Resolved

    Address: 600090

    I live in besant nagat, chennai 600090. I buy all my grocery requirements from jyothi shopping at the end of beach road, kalashetra colony, besant nagar chennai.
    They do not get supplies of the above products and when i enquired, they blame the agency supplying this. They claim that they are not supplying these products to them.
    I am forced buy other brands or search for other shops selling thes items.
    Please look in to this and set right things.
    Jul 6, 2018
    Complaint marked as Resolved 
    ITC customer support has been notified about the posted complaint.
    Tday(5/6/2018)... purchased 4 case bingo... 1 case expired... I am asking to owner (B govindarajulu chettiar and co, pollachi) not taking proper responsible... tis kind of prb ever weak ( ITC products exp to rec my shop.. last weak bourbon biscut exp. Tis time bingo norulz) arrised... few months ago I rises a complint But still NO USE...
    Delivery Services So Poor

    Mere shop me 10 dino se Ashirwad aata nhi h... DISTRIBUTOR Rahul pal ko order lagaye 15 din ho chuke h..

    Company Isr ko Mayank tiwari ko v 10 baar call kr chuka hun...

    Very disappointed.
    Myself
    Rahul Gupta
    From Rehla
    Mb. No. [protected]
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      B
      bvgpal
      from Chennai, Tamil Nadu
      Jun 3, 2018
      Resolved
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      Resolved

      Address: Bangalore, Karnataka, 560034

      I purchased three packets of b&h lights at itc cigarette kiosk (Next to smoking room) at kial, bangalore on 23.05.2018 at around 7.10 am. Though i paid for the cigarette packs, in the hurry to board the flight, i failed to collect the packs. This was realised only after i reached the destination city (Hyderabad) and had no occasion to check back until my next travel, which happened on 27.05.2018. But, the person at the kiosk feigned ignorance since he was not on duty on that date and at that time (Around 7.10 am).

      Though the money involved is not very significant, i though this should be brought to the notice of the company, since the integrity of the employees reflect on the company's image and its values.
      Jul 9, 2018
      Complaint marked as Resolved 
      ITC customer support has been notified about the posted complaint.
      Verified Support
      Jun 04, 2018
      ITC Customer Care's response
      Dear Sir,
      We regret the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].

      Regards,
      Consumer Response Cell
      ITC Limited
      37 J L Nehru Road
      Kolkata -700071
      My mobile nos. are [protected] / [protected]

      Regards

      B Venugopal
      The company acted swftly on the complaint and resolved the issue.

      Appreciate quick response.

      B Venugopal
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        L
        Lav Kaushal
        from Bhubaneshwar, Odisha
        Jun 1, 2018
        Resolved
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        Resolved

        Address: Kolkata, West Bengal, 700016

        This is to inform you that i pradeep kumar shaw the owner of lavkush sweets&snacks at 4a, wood street kolkata-700016 is facing a problem of no salesman visit to my shop since last 4 months, i have also try to approach to one o[censored]r salesman whose name is mona... That person doesn't reply to my call and doesn't comes to my shop, he comes to other shop regularly beside my shop but doesn't comes to. My shop... I don't know why... He knows that i need ur products like tedhe medhe and dark fantasy but that person doesn't rply to me... Pls look into this matter
        Jul 5, 2018
        Complaint marked as Resolved 
        ITC customer support has been notified about the posted complaint.
        Verified Support
        Jun 01, 2018
        ITC Customer Care's response
        Dear Sir / Madam,

        Thanks for taking time to write to us. Your feedback will be forwarded to concern team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

        > Name & Contact Number
        > Complete Postal address with pin code.

        Thanks & Warm Regards,
        ITC Cares Team
        Toll Free No.[protected]
        Email id: [protected]@itc.in
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          P
          Prashan09873856
          from Ahmedabad, Gujarat
          May 27, 2018
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          Address: 380015

          Dear itc,
          I visited your itc fortune landmark hotel at ahmedabad on the 20th year celebrations today.
          I am a regular dinner at the earthern oven restuarant since many years.
          But today’s dinner was a mess up.
          We were greeted with used fork on the table and even after comparing their is no regret.
          Sorry to say but the service at municipal market is better than the one we experienced and that to at a five star property.
          Years i have dinned at your hotel but never such deficiency in service we have experienced.
          I have bought these to the notice of the concerned whose card i am sharing but i don’t think they realised there fault and think it is a minor mistake.

          We are vegetarians and such improper service we can never expect. The used fork which was served to us on the table looked like something non vegetarian was stuck to it and naturally due to the low light ambience we realised that there fork was used only after using it.

          The experience was so ugly that we preferred to not order further and leave. We did not create a scene and just brought the same to the notice of the manager and pod the bill and left.

          But really i would seriously have doubts before visiting the restuarant in future. I have been a frequent visitor and normally come with foreign delegates but such experience i say i would never ever recommend the hotel to any of my associates.

          Please if you care about your regular visitors look into the matter and at least send a apology as you spoilt our dinner and 2ndly also our religion strictness.

          Photos of the fork and the bill and the card of the person whom we shared these is enclosed for ready reference.

          I hope my complain does not go to deaf ears.

          Regards
          Prashantagarwal
          [protected]
          [protected]@icloud.com
          ITC customer support has been notified about the posted complaint.
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            S
            from Jammu, Jammu and Kashmir
            May 17, 2018
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            Address: 182301

            I want request to your good self that distributor of katra is not supplying the stock to my godown i am purchasing the stock on cash basis he always ask me to send your own vehicle plz take serious note about this matter and not inform the proper scheme i want sale your items due to non availability of stock i have to purchase other companies stocks.

            Thanks
            Regards

            Sanjay

            [protected]
            ITC customer support has been notified about the posted complaint.
            I have purchased gold flake kngs packets from itc dealer. when i open the pack to sale i have recived one rupee cigrate in that packs am shocked to see this .. so io want justice to this issue and expecting from you
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              A
              Archit Ahuja
              from Gurgaon, Haryana
              May 16, 2018
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              Address: New Delhi, Delhi, 110051

              Dear Team,

              It's really shocking to see worms inside sunfeast yippie noodles magic masala flavour. I would like you to see into this on priority basis.

              I have already complained on[protected] on 16 may 2018. They provided me the mail I'd and I am sharing the pictures of the same. Kindly make sure this issue gets resolved asap. Waiting for immediate response to this issue.

              Packing Date-20 March 2018
              Batch no. - AR08
              ITC customer support has been notified about the posted complaint.
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                A
                Annalakshmi R
                from Akola, Maharashtra
                May 14, 2018
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                Dear Sir/MAM,
                We recently completed one project at ITC -PSPD Bhadrachalam Project team.Their DCM is Mr. Suriyanarayana and the assistant manager Mr.Ramesh.
                During the project period, I never work in a calm mind these two managers are not allowing any vendor to work in peaceful manner, everytime for everything they will shout and bark like a dog.
                we did so many projects with ITC all over INDIA, But this is the worst site managers I have seen they don't even know how to handle the vendor, simply shouting. Especially they are white collar crime people.
                And they disrespected me and my company so many occasions.
                So please take necessary action against these Managers to hold back your organization's ethics.
                we vendor solely believing to complete our activities. we don't expect them to help us atleast please don't disturb us in doing our activities.
                One big shame thing is there, these managers don't permit me to eat in your canteens too. Because we are honest
                ITC customer support has been notified about the posted complaint.
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                  A
                  abdul khuddus
                  from Hyderabad, Telangana
                  May 14, 2018
                  Resolved
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                  Resolved

                  Address: Kolkata, West Bengal

                  Please initiate action against itc cigarette company which properly not checked the packaging of cigarette packet gold flake kings which is having 2 half cigarettes[protected], CFD 126995V2X51).if possible the company have to refund 2 cigarette cost to my account abdul khuddus, no:[protected] in sbi, ifsc code:sbin0003529.from abdul khuddus, h-no:[protected]/7, road no:4-c, near ozone hospital, green hills colony, kothapet, hyderabad.
                  Jun 17, 2018
                  Complaint marked as Resolved 
                  ITC customer support has been notified about the posted complaint.
                  Verified Support
                  May 17, 2018
                  ITC Customer Care's response
                  Dear Sir

                  We regret the inconvenience caused. Kindly share your contact details and our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected]

                  Regards
                  Consumer Response Cell
                  ITC Limited
                  37 J L Nehru Road
                  Kolkata - 700071
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                    M
                    mouqtadeer
                    from Nalgonda, Telangana
                    Apr 22, 2018
                    Resolved
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                    Resolved

                    Address: Nalgonda, Andhra Pradesh, 508001

                    Hello sir, i'm abdul mouqtadeer from nalgonda, telangana. Pin: 508001.
                    I have a complaint about the supervisors of my area. I own a shop which is being displayed by your brand. And it has been years that my shop is not upgraded and the paint is faded the ceiling you provided has fallen due to cracks and the main thing the display board is being removed for replacing with new one nearly a year ago and till today i haven't got any new board and the company has provided a televison to display your advertisements which is also removed by supervisors saying they will replace it shortly but no response again i even requested them to upgrade my shop as i accepted to display your brand they just shake heir heads and the work is not done. So i kindly request you sir to take action on this aspect. Thank you sir
                    Your's
                    Abdul mouqtadeer
                    Nalgonda, telangana
                    Pin:508001.
                    May 24, 2018
                    Complaint marked as Resolved 
                    ITC customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 23, 2018
                    ITC Customer Care's response
                    Dear Sir / Madam,

                    Thanks for taking time to write to us. Your feedback regarding display board will be forwarded to concern team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

                    > Contact Number

                    Thanks & Warm Regards,
                    ITC Cares Team
                    Toll Free No.[protected]
                    Email id: [protected]@itc.in
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                      D
                      Deblina_Sarkar
                      Apr 17, 2018
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                      Website: www.bnatural.in/productMango.aspx

                      The product on pack Claims:
                      "..Wrapped with the promise of B Natural and free from any added preservatives or colours..."

                      However the ingredient list has Colors and preservatives!!
                      Water
                      Blended Mango Pulp (24%) [Of which Alphonso Mango Pulp (4%)]
                      Sugar
                      Acidity Regulator (INS 330)
                      Stabiliser (INS 440, INS 466)
                      Antioxidant (INS 300)

                      CONTAINS PERMITTED NATURAL COLOUR(S) (INS 160a(ii)) AND ADDED FLAVOUR(S) (NATURE IDENTICAL FLAVORING SUBSTANCES)
                      ITC customer support has been notified about the posted complaint.
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                        Y
                        YOGESH MOTA
                        from Gangavathi, Karnataka
                        Apr 11, 2018
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                        Address: Koppal, Karnataka, 583227
                        Website: [email protected]

                        Aashirvaad atta is superbb atta ever i had in my life
                        But this product is not supplied regularly in our area so its unable to consume it
                        So unfortunately we have to consume different atta

                        In a month only during first week we get aashirvaad atta later we dont get this product for whole month unfortunatelly we have to consume different atta

                        So its my humble request, please supply regularly aashirvaad atta for our health benefits.

                        Regards
                        ITC customer support has been notified about the posted complaint.
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                          S
                          Sid Navab
                          from Surat, Gujarat
                          Apr 6, 2018
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                          Address: 380021

                          In ashirvad aata u give the pack of salt i buy the ashirvad aata's 5 pack of ashirvad in month so i got 5 packet of salt in one family of 4 or 5 members we use only 1 pack of salt use in month and junarly avery budy use 1kilo pack of salt in month what do we do of other 4 packet of salt every month remaining 4 pack of salt its not any useable for us so i have requested to the vompany please give us any other iteam instead of salt wich one is use fore us like u gave britaniya bescute pack like that item is useable with every pack of ashirvad ataa
                          Wills flake button cigratte your retailers are selling 3 cigrate @ 20 rs and packet mrp is 50 rs i want to know if customer take single stick who much should retailer charge from him as per your packet mrp this is a over rate charging issue i hope company should look after this complain as soon please do the needfull
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                            S
                            SumanSMitra
                            from Vadodara, Gujarat
                            Mar 6, 2018
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                            Address: Vadodara, Gujarat, 390004
                            Website: www.consumercomplaints.in

                            This is to inform you since past few years we are using your above mentioned product but now has found that plastics are also mixed along with this atta.

                            May you please organise to investigate the same & let us know the fact about this product at the earliest.

                            For your ready reference a video clip is also attached & has also found it true after trying the same at my home.

                            Which has surprised me a lot.

                            Waiting for a revert from your end on priority basis.

                            My email ID - [protected]@gmail.com
                            ITC customer support has been notified about the posted complaint.
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                              M
                              mehak kapoor
                              from Noida, Uttar Pradesh
                              Mar 4, 2018
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                              Address: 110034

                              I am running a general store, Your Own Shop ( Address: 75, SHAKTI VIHAR, PITAM PURA, NEW DELHI) have a complaint regarding your distributor Mr. Naveen and Mr. Arun and also Mr. Harpreet arora and Mr. Prashant, that they are not supplying ITC products and bills properly. we are not getting products in proper time and also wanted to file a complain, concerning unprofessional behavior by your distributors and even after so many request to your distributors they are ignoring us. I also want replacement of your product i.e. Atta but your distributor ignoring our complaint and lines said by your distributor to me ( challenge karta hun jisko complaint karni hai krdo na hi replacement hogi aur na hi goods supply hoga aur na hi apki suni jayengi ) . This kind of behavior is unacceptable.
                              i look forward to your reply and resolution to my problem. please do the needful as early as possible

                              Regards

                              Chander Kapoor
                              address: 75, shakti vihar, pitam pura, new delhi
                              shop name : your own shop
                              contact no: [protected]
                              ITC customer support has been notified about the posted complaint.
                              Some undisolve substance found in Ashirwad wheat. This material is not even inflammable and eatable.
                              I am a shopkeeper from Ganguly Street in West Bengal. I ordered few goods from a salesman named Soham. It has been 10-15 days, but I have not received any goods yet. Kindly look into this matter. Thank You!
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                                N
                                Naresh Kumar Madharey
                                from Delhi, Delhi
                                Feb 26, 2018
                                Resolved
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                                Resolved

                                Address: 110093

                                This is naresh kumar from delhi.
                                I purchased an aashirvaad atta today (26/02/2018, 11:30 am) from easy day store (Nathu colony chawk, shahdara, delhi-110093). But i observed that the wheat is not as usual it would be.

                                After making the atta when it was washed it was having a gum type material. We were panicked.

                                And then i go back to the store and called the police. And tomorrow i am going to consumer court to register a complaint of aashivaad atta company.

                                Plz take a strict action against this.
                                Mar 31, 2018
                                Complaint marked as Resolved 
                                ITC customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 28, 2018
                                ITC Customer Care's response
                                Dear Sir / Madam,

                                Thanks for taking time to write to us. Your feedback regarding our Aashirvaad Atta will be forwarded to concern team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

                                > Contact Number

                                Thanks & Warm Regards,
                                ITC Cares Team
                                Toll Free No.[protected]
                                Email id: [protected]@itc.in
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                                  J
                                  Jithendra Patel
                                  from Murbad, Maharashtra
                                  Feb 23, 2018
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                                  Address: Thane, Maharashtra, 401202

                                  Sir,
                                  Recently bought fiama gel + creme soap (Frangipani+almond cream) a pack of 4 soaps weighing 125 gms. Each for rs.186/-. Not satisfied with this variant coz hard lumps are formed on soap creating rashes on the skin while applying. Photos enclosed for reference.
                                  Requesting to look into the matter and resolve this issue.

                                  Jithendra s. Patel
                                  ITC customer support has been notified about the posted complaint.
                                  Don't provide acount statement 01/042015 to 31/3/2017
                                  ahmedabad branch
                                  i want for legal issue ( requier for incom tax dipartment )

                                  we are mani time inform ahmedabad branch by mail
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                                    V
                                    varun jewargi
                                    from Bengaluru, Karnataka
                                    Feb 5, 2018
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                                    Address: Belgaum, Karnataka

                                    Hello team,

                                    I had placed the order on saturday dated 27/01/2018. I have called the sales executive for more than 5 times in a week. Every time he said that he will deliver the goods tom. I don't understand when will that tom come. Please look into the issue.
                                    Sales executive contact number is [protected].
                                    Unhappy with itc
                                    Regards,
                                    Varun jewargi
                                    [protected]
                                    ITC customer support has been notified about the posted complaint.
                                    Dear sir/madam,
                                    This is with reference to the failure of prize delivery from your company which l won the game by sending the code.(in june 2017)
                                    The code no:SWBYNWRXDP
                                    I hope you will send the prize soon.
                                    Thanking you,

                                    Fathimath Raihana
                                    W/o Abdul Khader
                                    Door no.126
                                    Rudrappa garden
                                    P.O vivek nagar
                                    Bangalore-560047
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                                      L
                                      Lohith Gowda.M.S
                                      from Gurgaon, Haryana
                                      Feb 5, 2018
                                      Resolved
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                                      Resolved

                                      Address: 570011

                                      I am writing complaint about not getting a supply o[censored]e itc product
                                      Actually ue sale man is coming to our store and talking the order but it not come so i asked the sales man so the salesman told
                                      His owner told him not to put items for that shop. So i am complaining

                                      Y can’t the send if any problem of payment nothing then y the can’t send the product

                                      If they can’t send tell us frankly we will buy hindusthan product and sale

                                      Replay me fast about this complaint
                                      Mar 10, 2018
                                      Complaint marked as Resolved 
                                      ITC customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 06, 2018
                                      ITC Customer Care's response
                                      Dear Sir / Madam,

                                      Thanks for taking time to write to us. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

                                      > Name & Contact Number
                                      > Complete Postal address with pin code.
                                      > Product Variant

                                      Thanks & Warm Regards,
                                      ITC Cares Team
                                      Toll Free No.[protected]
                                      Email id: [protected]@itc.in
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                                        S
                                        sundeepreddi
                                        from Visakhapatnam, Andhra Pradesh
                                        Feb 4, 2018
                                        Resolved
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                                        Resolved

                                        Address: Visakhapatnam, Andhra Pradesh, 530008

                                        Good afternoon. This is sundeepreddy from visakhapatnam i had purachased the aashirvaad whole weat atta 5 kgs pack of batch no 13 a. M2 pkd 06. Jan 2018 for rs 230. I belive that ur premier brand maintains the quality as well. On 04.12 2018 at 7.30 pm we opened the pack and made chapatis. We observed taht the wheat is not as usual it would be.
                                        We observed that after making the atta when it was washed it was having a gum type material. We were panicked. On referring to friends we were shared an video of similar experience. We were shocked.

                                        Kindly let us know if that gummy materail is an intergral part of wheat and is edible. We have soaked thsi overnight in water and observed that its not solube in water. I suppose if it is an edible material it shall be soluble ion water. Kindly sent us the details of the gummy materail and its propoertires iots origin we are of the doyubt that whether the atta is adultrated. I can send the photos i[censored] need.
                                        Mar 9, 2018
                                        Complaint marked as Resolved 
                                        ITC customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 06, 2018
                                        ITC Customer Care's response
                                        Dear Sir / Madam,

                                        Thanks for taking time to write to us. Your mail regarding our Aashirvaad Atta will be forwarded to concern team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

                                        > Contact Number
                                        > Complete Postal address with pin code.

                                        Thanks & Warm Regards,
                                        ITC Cares Team
                                        Toll Free No.[protected]
                                        Email id: [protected]@itc.in
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