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3.5
Updated: Jul 4, 2026
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Ixigo reviews & complaints page 10

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S
Saumik Dey
May 27, 2023
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My money got deducted from upi but ticket was not confirmed. Even the app is not showing any unsuccessful ticket. Return my money
Mar 31, 2026
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
May 29, 2023
Ixigo Customer Care's response Hey Saumik, we apologize for the inconvenience. Please note that booking was failed and the refund of ₹ 904.21 was processed on 27 May 2023. Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end. Let us know with anything else!
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    J
    joymon_tj
    from new delhi, Delhi
    May 26, 2023
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    Refund Cancelled irctc train ticket PNR [protected] from ixigo site
    Mar 31, 2026
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    May 29, 2023
    Ixigo Customer Care's response     We would like to inform you that an amount of ₹ 925 has already been refunded to your source account on 26 May 2023. Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.
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      V
      vipul@9
      May 26, 2023
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      I booked a ticket from Raipur to pune for 31st july 2023 and the payment was done successfully but my ticket was not booked. I did the payment from Gpay and here is my Transaction id[protected]
      I have attached the Screenshot of the payment
      Please provide me with my refund ASAP.
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Sorry, Vipul! Your booking had failed and the refund amount of Rs 3911 has already been processed in your source account on 26 May 2023 with Bank ARN[protected]. We apologize for the inconvenience caused to you.
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        G
        GDpalli
        May 22, 2023
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        18:41
        Type: Refund of Tickets
        Sub Type: Online Ticket
        Status: Closed
        Closing Remarks : Dear Customer, Amount has been refunded as per rule after deduction of clerkage/Cancellation charges and irctc convenience fee which is non-refundable. PNR: --[protected] RFND AMT: 1430.0-- ACTUAL REFUND DATE: -15-May-2023 - BANK RFND TXN ID: --[protected] Please visit -- IXIGO help center.
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey there! We sincerely apologise for the inconvenience caused. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
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          V
          Vaisakhcvivek
          from Ernakulam, Kerala
          May 21, 2023
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          I tried to book a train ticket,
          Money was debited from my account but ticket not booked,
          I checked messages and mail multiple times.

          Account debited by Rs2826.02 on 21May23 transfer to ixigo Ref No[protected].
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey there! We sincerely apologise for the inconvenience caused. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
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            A
            amitmau0712
            from Lucknow, Uttar Pradesh
            May 20, 2023
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            Address: Lucknow

            Hello,

            I am Amit Maurya, I am booking the ticket on 20 May 2023 through ixigo train app for Lucknow to Chandigarh(2nd June). I completed all the process my amount Rs 1238 deducted but ticket has not been booked. Please refund my money ASAP.
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hi Amit. Sorry! Your booking ID - IXITRS[protected] got failed and we would like to inform you that for booking ID - an amount of ₹ 1238.53 has already been refunded from ixigo money max section to your source account on 20 May 2023.

            Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.
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              M
              Madhur Maheswari
              May 20, 2023
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              We booked train tickets for two from Puducherry (PDY) to Tiruchirapalli (TPJ) for 21st of May. The payment was done but the ticket wasn't booked. Please return the money. Below attached are the payment details.

              Dear SBI User, your A/c X3836-debited by Rs827.96 on 20May23 transfer to LeTravenuesTechnol Ref No[protected]. If not done by u, fwd this SMS to [protected]/Call [protected] or [protected] to block UPI -SBI
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey Madhur! We sincerely apologise for the inconvenience caused. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
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                M
                Madhur Maheswari
                May 20, 2023
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                We booked train tickets for 2 from Puducherry (PDY) to Tiruchirapalli (TPJ) for the 21st of May. The amount was debited, but the booking did not happen. Please return the amount, below mentioned are the transaction details.

                Dear SBI User, your A/c X3836-debited by Rs827.96 on 20May23 transfer to LeTravenuesTechnol Ref No[protected]. If not done by u, fwd this SMS to [protected]/Call [protected] or [protected] to block UPI -SBI
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey Madhur! We sincerely apologize for the inconvenience caused. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
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                  S
                  Shubhu44jain
                  May 20, 2023
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                  Flight ticket has been cancelled by the Thai airasia airline but still i did not get the refund yet.
                  I booked this ticket from ixigo and ask for the refund they are saying connect with airline when i connected with airline they are saying you need to connect with ixigo as you booked ticket from ixigo.
                  From last one month I am trying to reach out to both of them but still I did not get the resolution and still waiting for my refund as when I see the portal of both of them I saw flight has been scheduled.
                  Because of that flight cancellation I have to booked the higher price ticket and so much problem I faced as that is end of the moment.
                  Want to ask my refund and compensation against higher charges and inconvenience.
                  PNR-J24P9C

                  Thanks
                  Shubham Jain
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey Shubham, we apologize for the inconvenience caused to you. We'll check and share an update in 48 hours. Thanks!
                  Reply
                  Shubhu44jain's [Complaint's author] reply, May 27, 2023
                  We did not receive any reply from your side how you can close this complaint.
                  Hey Shubham, we apologize for the inconvenience caused to you. We are still working on your concern and shall update you as soon as we have a response from airlines end. Thanks!
                  Reply
                  purchased additional buggage from airiasia portal under this PNR#J24P9C and ticket has been booked from ixigo. I received the refund for the ticket and they deduct the airline cancellation charges of rs 236 and flight has been cancelled by airline.
                  And still I did not receive the refund for additional buggage which I purchased directly from airline and while I contacted with ixigo they are saying you purchase from the airline you need to contact to airline and I contacted with airline they are saying this pnr belong to third party so you need to contact ixigo.

                  Please help on this and provide my refund and with airline deductions which they deduct in ticket.
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                    P
                    Paras Singh Shekhon
                    May 19, 2023
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                    Address: dehradun

                    Dear ixigo team,
                    we have booked on train ticket dehradun to amritsar but payment was cut to my paytm account and ticket not booked please return my 1975 rs.
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey Paras! We sincerely apologise for the inconvenience caused. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
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                      S
                      Shikha Mandal
                      from Delhi, Delhi
                      May 18, 2023
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                      Address: D 03 NTPC Colony Unchahar 229406

                      Please find Air ticket having
                      PNR no L7CMRC,
                      Blr to Lucknow,
                      name of passenger Ms Shikha Mandal,
                      date of travel 02.05.2023
                      - the flight has been cancelled by air lines (go first). Immediately asked for refund and it was committed to refund for the same. But till date, i didn't get any refund.
                      Hence, you are requested to initiate refund process the amount correspondent ticked charges.
                      Thanking you

                      S K Mandal
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Go First Flights have been disrupted due to operational issues which might lead to prolonged refund timelines. We'll initiate the refund as soon as we receive it from GoFirst. You may also contact the Go First Customer Care Centre at [protected] or[protected]. Alternatively, write to them at [protected]@flygofirst.com or use this link for further help https://www. flygofirst.com/plan-my-trip/gonxt/
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                        N
                        nikhil6487
                        May 17, 2023
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                        In June 2022 ibooked a ticket but as of now I didn't got the refund
                        Ixigo customer support has been notified about the posted complaint.
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                        Hey Nikhil! We sincerely apologise for the inconvenience caused. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
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                          S
                          Sidhaant Ghai
                          May 15, 2023
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                          I was trying to book train ticket. The money got deducted but the payment confirmation failed. I also cannot see this failed booking under failed payment booking section. Please refund me the money for the same. I have attached the relevant screenshots.
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          We would like to inform you that an amount of INR. 1477.05/- has already been refunded to your source account on 16 May 2023.

                          Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.
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                            S
                            Sidhaant Ghai
                            May 15, 2023
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                            Hi,

                            I was booking a train ticket. My money got deducted but the payment didn't get confirmed. On top of it, the failed payment is now not reflecting in the failed trip section. Please refund me the money for the failed booking.
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            We would like to inform you that an amount of INR. 1477.05/- has already been refunded to your source account on 16 May 2023.

                            Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.
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                              J
                              John Sara
                              May 11, 2023
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                              Booked a ticket from hyderabad to bangalore today. Amount got debited but ixigo payment page expired and took me back to passenger details page. Kindly provide refund since no ticket has been booked.
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey! We sincerely apologise for the inconvenience caused. Please visit: www.ixigo.com/flighthelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
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                                A
                                Ahzen Rasheed
                                May 10, 2023
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                                I had booked for bus from kochi to Bangalore on 5th may and my amount got debited from account and haven't been credited back even after one week and more.
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey Ahzen! We sincerely apologize for the inconvenience caused. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
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                                  R
                                  Ritul Sinha
                                  May 9, 2023
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                                  Hi,
                                  I am Ritul. Earlier i had booked a train ticket. I partially cancelled this train after three days of booking on 30 april 2023. After that there it is showing that the refund amount Rs 1995/- will be reflected on your account by 3 may 2023. I had used my UPI Id for the payment of this ticket. It was shown that the amount is returned to the source, but it isn't showing when i check the balance in Google pay. I hope your will surely look into this problem as soon as possible. Thank you
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
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                                    Nisha...
                                    from Indore, Madhya Pradesh
                                    May 9, 2023
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                                    We tried booking a train from jaipur to Indore on 9th May around 8:30am and it said that the transaction has failed so we booked another ticket and it was successful after some time when we checked the money has been deducted from our account twice (₹3071+₹3071) please resolve this issue and refund amount of ₹3071 as soon as possible.
                                    Thank you
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
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                                      Geetha Anand 35
                                      from Tirupur, Tamil Nadu
                                      May 8, 2023
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                                      This is Geetha Anand

                                      I have booked train tickets through ixigo app on 30-Apr.The booking numbers wereIXITRS[protected]
                                      IXITRS[protected], which were cancelled in last minute.In their app it shows the amount was refunded but I didn't receive to my account and there is no proper response in customer care the automatic chat service not giving any proper replies.I need my money back.
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Geetha, we would like to inform you that an amount of INR. 425 and INR 85 have already been refunded to your source account on 7 May 2023.

                                      Since you've mentioned that the amount has not been received by you, we request you to get in touch with your bank by sharing the ARN[protected] and[protected] respectively using which they will be able to trace the refunded amount. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end.
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                                        kevinaj
                                        from Kochi, Kerala
                                        May 8, 2023
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                                        Website: www.ixigo.com

                                        My Name is Kevin John, and my ticket Payment ID is 1C7EPIT25HXS7FTQWJG. Attached the screenshot for details. I have cancelled the ticket before the journey and was supposed to recieve the refund by 23 april 2023. In the app it says refund complete but i have not yet recieved any refund till date. Not even able to chat with a support agent as all i am able to connect with an AI chat bot Tara which keeps on saying refund is complete. I tried reaching out to the team via ixigo's official twitter handle and no proper response for their side as well. They keep on saying wait for few more days or weeks as its a payment gateway issue and no other response. Kindly look into this issue and resolve the same on priority as it has been more than 3 weeks and ixigo does not even have a proper customer service to register complaints
                                        Ixigo customer support has been notified about the posted complaint.
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                                        Hey Kevin, we are already working on the concern and shall provide an update on Twitter DM. Thanks!
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