Ixigo Complaints & Reviews

Website: ixigo.com

I was booking a flight on 10 oct from delhi to bangalore for 12 nov. The amount got debited from my account but the booking was not made. I contacted yatra and they said that there was an issue with the payment gateway and they could not do anything so ixigo will provide the refund. The amount deducted was rs 6796 so please give me a refund as soon as possible.

+1 photos

Nov 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Ixigo Customer Care's response Hi Davinder,

Greetings from ixigo

We understand that your query is regarding Trip Id[protected]. Please be assured that your amount is completely safe and has been already refunded by Yatra to your bank. The amount should reflect in your account within 5-7 bank working days. We seek your patience meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

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Girish Chhag

from Bhavnagar, Gujarat

Oct 16, 2018

Date: 10/09/2018
Transaction I'd : IXI:1KC96A3RDYHVBH4HWL-1
Refund amount: 1906.08
Reference Id : [protected]

Refund is not diposit till today.
Please arrange payment for the same.

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Please sir mene 10.10.18 ki train ticket ki booking ki thi wo kisi karan es completed nhi ho payi thi es karan wo pending rh gyi or cancel bhi ho gyi thi pr mere balance bhi kt chuka h mene do baar try kiya dono baar bhi cancel ho gyi or balance bhi reduce ho gya or ticket bhi book nhi ho payi or na hi abhi tk refund mila h so please sir help me my refund balance

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Ixigo customer support has been notified about the posted complaint.

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H

Hasan Mydeen

from Chennai, Tamil Nadu

Oct 15, 2018

I booked ticket from bijapur to solapur on 14/10/18 ma payment got success but no tickt came, it shows like to wait for 45 mins for new status train went off still tickt is pending

refund not recovery - Comment #3240452 - Image #0

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S

Sheshansh pandey

from Lucknow, Uttar Pradesh

Oct 15, 2018

Money deducted but booking is not confirmed

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I booked a 3ac train ticket for my journey from trivandrum to angamali leaving station on 17/10/2018 through ixigo app which has not been redirected me to the irctc site although the money has debited from my account and the booking has not confirmed.. The app shows the booking is pending.. How should the money will refunded back... What should i do if it not has refunded

Nov 20, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Ixigo Customer Care's response Hey Abin,

Greetings from ixigo

We can see that you were able to re-book the ticket successfully under PNR 42XXXXX423.

For any queries, you can write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

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Website: IXIGO APP

I just paid for the flight from Hyderabad to Delhi from ixigo app for the day November10th Vistara airlines at 8.30pm and paid through Tez app via VPA number and the payment was successful and amount was debited from my account but i didn’t get any confirmation of the ticket nor the ticket pass, I dont know what wrong happened in the following process
Please look in to the issue and resolve it as soon as possible

+2 photos

Nov 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Oct 09, 2018

Updated by Krish Vathsav My booking id [protected]@gmail.com

Verified Support

Oct 14, 2018

Ixigo Customer Care's response Hey Krish,

Greetings from ixigo

We understand that your query is regarding Trip Id 8464339. We can see that your query is already resolved by the service provider Cheapticket & the confirmed ticket has been shared with you.

For any booking related assistance, you can directly call the service provider on[protected].

Thanks for your cooperation!

Regards,
Team ixigo

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A

ashishk17

from Bhopal, Madhya Pradesh

Oct 11, 2018

I have done a train booking through UPI, Date on 08-10-18 and my money deducted from bank, but i didn't received any information regarding booking and also didn't received any ticket confirmation details on IRCTC account .. Please Do something, i need refund

airlines or flight confirmation issue - Comment #3236975 - Image #0

airlines or flight confirmation issue - Comment #3236975 - Image #1

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Address: Agra, Uttar Pradesh, 282001

Dear sir
I can't use this app so no more knowledge about this so my ticket is not book and i paid ur amount and not book my ticket so plzz refunmy amount
Shilpi, sorry! Booking for your agra cantt (Agc) - new delhi (Ndls) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 1082.96 i m can't wait for 5 day plzz huryy up
My co. No. Is [protected].

Nov 11, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2018

Ixigo Customer Care's response Hi Shilpi,

Greetings from ixigo!

Please be informed booking against the shared id is failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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H

Hari thammu

from Hyderabad, Telangana

Oct 10, 2018

My self Hari i m booking for train ticket(Tambaram to vijayawada) on 2nd oct.payment sucessful 285/-rupees but ticket not confirmed. I want my money back. Already 4days completed. When u refund my payment amount. Pls @Hari thammu.Ph:-[protected]

refund my money urgently - Comment #3234165 - Image #0

refund my money urgently - Comment #3234165 - Image #1

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S

Shahid Ahmad Khan Asv

from Delhi, Delhi

Oct 10, 2018

I had booked ticket on dated 1st Oct 2018 by this ixigo app with booking id no IXITR[protected] but booking is unsuccessful and amount has not reflected into my account within 5 days as per company norms.the ticket which is unsuccessful booked in mau -anvt.

refund my money urgently - Comment #3234330 - Image #0

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Akshesh rathva

from Mumbai, Maharashtra

Oct 10, 2018

Respected sir, i tried my railway emergency reservation on 23 september and the company deducted the charges, after the booking was not occured then compay messaged me that they will refunnd my charges within 5 working day but i did n't get my refund yet my order id is IXITR[protected] so it my kindly request to further processed

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L

lakshmi Sam

from Puducherry, Puducherry

Oct 10, 2018

Hello.. I ve booked train tickets for 2 adults to travel frm Chennai to Surat.. In humsafar 3Ac..due to some issues I wasn't able to book d tickets.. I tried doing the other time.. Twice my amount was deducted.. It's been 5 days since my booking failed.. Still I didn't get the refund amount.. Kindly note the issuse and resolve it soon.. Thanks..

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S

Sonam Mahajan

from Udupi, Karnataka

Oct 11, 2018

Sir i have booked round trip from bangalore to amritsar through ixigo . Money deducted from my account but i didnot get any ticket booking cofirmation details. Please help me refund my. Money... I have paid through google pay... I have proof
Booking name : Ms. Noor Arora
Mobile number [protected]

refund my money urgently - Comment #3236754 - Image #0

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Address: Gurgaon, Haryana

Website: www.ixigo.com

I had booked train ticket on dated 1st oct 2018 by mau - anvt express from akbarpur to delhi but booking is unsuccessful and amount has deducted from my account with transaction id ixiirq2081t93slglscxw-1 the company reply that your transaction has reflected into your account within 5 days and being in process but till date amount is not initiated. So it's fraud company not fulfill her terms and conditions.

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Nov 8, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Oct 06, 2018

Updated by Shahid Ahmad Khan Asv I had booked train ticket on dated 1st Oct 2018 by mau -anvt express from Akbarpur to Delhi but booking is unsuccessful and amount has deducted from my account with transaction ID IXIIRQ20181T93SLGLSCXW-1 the company reply that your transaction has reflected into your account within 5 days and being in process but till date amount is not initiated.so it's fraud company not not fulfill her terms and conditions.

Verified Support

Oct 08, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We regret the inconvenience caused. We wish to inform you that full amount is already refunded to your bank & complete transaction details along with refund reference number have been shared over e-mail. Please check your inbox once. Kindly check your bank statement as some banks don't notify via sms when refund is credited.

If still there is a delay from bank side to settle the amount then please contact your bank's customer care and share the details with them for retrieval of funds.

Thanks for your cooperation!

Regards,
Team ixigo

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R

Ram Sathya

from Chennai, Tamil Nadu

Oct 9, 2018

Yesterday day book my tickets to tcn express from Mayiladuthurai to Tambaram but didn't get tickets still now pending my booking, please confirm my status

amount not refunded after 5 days - Comment #3233009 - Image #0

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Ixigo Customer Care's response, Oct 10, 2018

Verified Support

Hi Ram,

Greetings from ixigo!

Please be informed booking against the shared id is failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [email protected].

Regards,
Team ixigo.

N

Naresh Kumar Baral

from Salem, Tamil Nadu

Oct 10, 2018

My payment alredy debited but ticket not confirmed and my payment not refund...this site not recive my complaint...helpline not available this site...

amount not refunded after 5 days - Comment #3234799 - Image #0

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Address: Erode, Tamil Nadu, 638001

Booking id: prl06lqragt.
While cancelling this booking it was showing clearly that cancellation charges for that trip was 2625 and the refund amount to bank is 5926. But after cancelling the ticket the amount refunded is entirely different.
Best part of ixigo is no customer centre to call. You can send only feedback or u can chat with computer where only fixed response are recieved.

Nov 8, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2018

Ixigo Customer Care's response Hey Narendra,

Greetings from ixigo

Sorry to hear that you got less refund amount however, we wish to inform you that refunds are processed by the service provider you book through and we don't charge any fee for either booking or cancellation. You can easily contact your service provider through "CAll" button in My Trips option or write to us at [protected]@ixigo.com. In regards to your concern, we escalated your query to Sastiticket & your total refund of Rs. 5926 is successfully processed to your bank. Kindly refer the transaction details shared over e-mail once. The amount should reflect in your account within 5-7 bank working days.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Erode, Tamil Nadu, 638001

Sir very much upset with Ixigo..
Booking ID: PRL06LQRAGT.
While cancelling this booking it was showing clearing that cancellation charges for that trip was 2625 and the refund amount to bank is 5926. But after cancelling the ticket the amount to be refunded is entirely different.
And the best part is Ixigo doesn't have customer care center, whatever problem is send them feedback, for which no one is going to reply and you cannot reach them.

Ixigo customer support has been notified about the posted complaint.

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Website: www.ixigo.com

Mera naam Anuj Raj hai main 28 tarikh koticket booking kiya tha pesa detection Ho Gaya aur booking failed Ho Gaya Paisa refund time 5 days tha aur aaj 9 days Ho Gaya abhi tak Paisa nahi mila aur nahi koi reply maila Jo rules aap logo ne bataya tha usko follow karna chahiye na mujhe lagta hai ye log fraud Nahi To achha on this a paisa refund kar date

Nov 11, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Oct 06, 2018

Updated by ucy My name is Anuj Raj my mobile number [protected]

Verified Support

Oct 07, 2018

Ixigo Customer Care's response नमस्ते,

असुविधा के लिए खेद है I हम आपको बताना चाहते हैं कि आपकी धनराशि हमारी तरफ से भेजा जा चुकी हैं जिसका ARN:[protected] नंबर ये हैं I कृपया कर अपने बैंक के साथ संपर्क करें या अपने बैंक स्टेटमेंट की जांच करें क्योंकि रिफंड प्रोसेस करने के बाद कुछ बैंक एसएमएस नहीं भेजा करते हैं।

हम रिफंड डिटेल्स की फाइल ईमेल से भेज रहे हैं I कृपया अपने बैंक को ये फाइल दिखाएँ I ये फाइल रिफंड का योग्य सबूत है I इस से आगे हमारी तरफ से कुछ भी पेंडिंग नहीं है I अगर रिफंड में देरी हो रही है तो कृपया बैंक से संपर्क करें और शिकायत दर्ज करें I

यदि आपको किसी अन्य सहायता की आवश्यकता है, तो कृपया कर हमें बताएं I

Team ixigo

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A

alok365

from Kanpur, Uttar Pradesh

Oct 10, 2018

I have booked train tickets on 18 september through ixigo application on my smart phone but the booking was failed due to some reason.
it is been about 21 days but the refund is not been received in my bank account till now.
please look forward to this issue and make my refund credited into my bank account.

refund money train ticket - Comment #3234114 - Image #0

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refund money train ticket - Comment #3234114 - Image #2

refund money train ticket - Comment #3234114 - Image #3

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A

alok365

from Kanpur, Uttar Pradesh

Oct 10, 2018

I have booked train tickets on 18 sept. 2018 but my booking was failed some how and the refund amount is not been received into my bank account till now.
Please make my refund been credited into my bank account as soon as possible.

refund money train ticket - Comment #3234277 - Image #0

refund money train ticket - Comment #3234277 - Image #1

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D

Dhilip 1557

from Udagamandalam, Tamil Nadu

Oct 11, 2018

I have booked a train ticket through ixigo app initially they said no service charge for booking tickets so i booked the tickets from salem to chennai and back later a month they have debited 11 rs for each transaction totally 22 rs from my account this is cheating

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I have booked a railway ticket on 3rd of october from chennai central to mumbai chhatrapati shivaji, my amount was deducted 2 times but still now my tickets are not booked neither i received my money in my account. My i’d is evaharry — u can check and please do the needful urgently. I want my money to be credited to my account as soon as possible so that i feel happy.

Nov 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We regret the inconvenience caused. It was a highly rare scenario when railways could not generate the PNR however, please be assured that your amount is completely safe & has been already refunded to your bank. It should reflect in your account within 3-4 days as per bank refund policies.

For any assistance, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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Shivam, I booked a train to jodhpur from miraj but it was a failed booking at the end rupees 544 were deducted from my sbi bank account.

The Ixigo app help center says : your refund will be generated within 5-7 days but 10 days have been completed and still the refund is not generated. The app is non responsive and no other way to contact the company.my trip Id: IXITR[protected] and payment I'd: FIYKPSYAVIKAOZY6J. Please generate a refund as soon as possible

+1 photos

Nov 8, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Oct 03, 2018

Updated by Lokishivam Plz do it as soon as possible

Verified Support

Oct 07, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

Please be informed that your full amount has been already refunded to your bank & we had also shared complete refund details with you over e-mail when you reached out to us. Please check your bank statement as some banks don't notify via sms when refund is credited. Be assured, there is no formality pending form our side.

If you still face any issue, please write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Bangalore, Karnataka, 562114

Website: Ixigo trains

1st i booked the tickets it went to payment page n done payment, amount had deducted from my account bt tickets nt yt confirmed.. Wen i saw in my booking page it showed it is in pending by yesterday evening bt after 7pm it showing dat booking has failed.. Then wer the deducted money from my account.. So plz book the train or refund my amount by today itself

+1 photos

Nov 10, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We are really sorry to hear that your ticket could not be issued. However, please be assured that your amount has been already refunded to your bank against ARN 30001082748273139084770. It should reflect in your account within 3-4 days depending on your bank refund policies. We have also shared the complete refund transaction details over e-mail. Kindly check your inbox once.

For any further assistance, please feel free to reach out at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

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V

vijinder sonia arora

from Dirba, Punjab

Oct 3, 2018

My transaction for id PRL071C7I8V failed..but amount was deducted from my account..now I not sure whether I want to redo my booking or not since this is the first time I am booking via ixigo

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Address: New Delhi, Delhi

I booked a train ticket by ixigo but my ticket booking are not successful but amount deducted from my account. I repeat these procedure three time And each time Ammout deducted but tickets are not booked .I want to refund my amount pls .this ticket is not booked completely And terminated during booking
But my Ammout deducted during this procedure what can I do Pls tell

Nov 3, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We regret that your tickets could not be issued even when amount was charged. This happens in a very rare scenario when railway servers don't respond properly and hence, PNR is not generated. However, your full amount for all 3 transactions has been already refunded to your bank and complete transaction details along with refund reference numbers have been shared over e-mail. Please check your inbox for the same. We'd request you to please check your bank statement to see the refund amount as some banks don't notify via sms when refund is credited.

If you still face any issue, feel free to write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

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Address: New Delhi, Delhi

Website: Www.ixigo.com

I booking train of ixigo app but it's not confirmed and my balance is deducted in my account .after 1 days ixigo massage me your balance is refund 5-7 days but not refunded after 15 days i tried many contact of ixigo helpline number but not answerd me so please help me.

Transaction ID: IXI-1KFQ96337Y5W6AQVHA-1

Refund Amount 3930.08
reference id: [protected]

+1 photos

Nov 5, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We regret that your ticket could not be issued even when amount was charged. This happens in a very rare scenario when railway servers don't respond properly and hence, PNR is not generated. However, your full amount has been already refunded to your bank on 11th Sep, 18 and complete transaction details along with refund reference numbers have been shared over e-mail with you. Please check your inbox for the same. We'd request you to please check your bank statement to see the refund amount as some banks don't notify via sms when refund is credited.

If you still face any issue, feel free to write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

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D

Dêçéñt Bøy Rãjîv

from Khurja, Uttar Pradesh

Sep 27, 2018

I had booked a train ticket which got passed and 809 rupees was cut from my account. Now I want my money back

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Address: Aizawl, Mizoram

Website: ixigo

My two tickets booking failed and money not refund as date[protected] and 2nd[protected] but process is very delay. The ixigo is not refund my money and no any kind of reponce about my booking failed process what is the process of my refund money. The amount of my tickets is deducted by my account and not the refund what is the main procees of my money

Nov 6, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We understand that your concern is regarding Trip Ids IXITR[protected] and IXITR[protected]. We regret that your tickets could not be issued even when amount was charged. This happens in a highly rare scenario when railway servers don't respond properly and hence, PNR is not generated. However, your full amount for both transactions has been already refunded to your bank and complete transaction details along with refund reference numbers have been shared over e-mail. Please check your inbox for the same. We'd request you to please check your bank statement to see the refund amount as some banks don't notify via sms when refund is credited.

If you still face any issue, feel free to write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

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A

Akshay Solanke

from Nagpur, Maharashtra

Sep 26, 2018

I booked 5 tickets from parbhani to renugunta on 23 August 2018 through ixigo app.

I made payment but it showing that booking pending payment successful.
But ticket was cancelled and payment shows it
pending
I was not receive a pement or refund back

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Ixigo Customer Care's response, Oct 3, 2018

Verified Support

Dear Sir,

Sincere apologies for the inconvenience caused. We wish to inform you that your amount has been already refunded to your bank on 28th Aug, 2018 and the bank ARN (Acquired Reference Number) is 182359823374. We have also shared complete transaction details with you over e-mail. Kindly check your inbox for the same. Please check your bank statement once as some banks don't notify via sms when refund is credited.

If you still face any issue, please write to us at [email protected]. We'll be glad to assist.

Regards,
Team ixigo

B

Bhaskar Tiwary

from Jaipur, Rajasthan

Oct 1, 2018

I am getting Fare Alerts that Flights from Patna to Jaipur is Reduced but when i go to book it suddenly increases...Why this sort of Joke ??

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Ixigo Customer Care's response, Oct 3, 2018

Verified Support

Dear Sir,

Sorry for the trouble. We wish to inform you that fares are dynamic & are not controlled by us. Fares are directly given by the travel portals showing in search results. We'd request you to please share the complete flight details with us at [email protected] so that we can resolve your concern quickly.

We're looking forward to hear from you!

Regards,
Team ixigo

M

Md Munna Bhai

from Dhaka, Bihar

Oct 2, 2018

My ticket is pending so please solve my problem mera paisa cut chuka hai

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Md Munna Bhai's reply, Sep 27, 2018

My ticket is pending

Ixigo Customer Care's response, Oct 3, 2018

Verified Support

Dear Sir,

We could not find your booking details. Kindly write to us at [email protected] so that we can resolve your query quickly. Please be assured that your amount is completely safe & will be auto-refunded within 5 days if ticket is not issued.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Chandrapur, Maharashtra, 442404

Website: IXIGO

Hello,

I tried to book a flight ticket for 23rd of september 2018 from nagpur to kolkata and while filling the card details, i converted the booking amount into three months emi provided option. The transaction was unsuccessful from your end and even the ticket was not booked. The status showed failed.

However, i can see the same emi has been reflected in my bank details. I cannot understand why there is a need to pay emi for no ticket booked. Please help me in this regard.

Thanks,
Rohan samaddar
[protected]

+1 photos

Nov 9, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ixigo Customer Care's response Dear Rohan,

Greetings from ixigo

We regret that your ticket via Sastiticket could not be issued even when amount was charged. This happens in a very rare scenario when airline servers don't respond properly and hence, PNR is not generated. However, your full amount has been already refunded by Sastiticket to your bank on 23rd Sep, 18 and complete transaction details have been shared with you over e-mail. Please check your inbox for the same. We'd request you to please contact your bank's customer care once for settlement of amount.

If you need any further assistance, please revert on same e-mail or write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

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I

ipsitamohanty01

from Bhubaneshwar, Odisha

Sep 26, 2018

Trip ID- IXITR[protected]
Booking failed, but money not refunded yet.
Plz look into the matter so that my money refunded ASap.
Trip ID- IXITR[protected]
Booking failed, but money not refunded yet.
Plz look into the matter so that my money refunded ASap.

need to stop converted emi for failed transaction - Comment #3221438 - Image #0

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Address: 400104

My name is piyush
My money is debit to my account rs 1801
But but payment is fail
Please return my money to my bank account
[protected]@gmail.com
please refund my money fast

My name is piyush
My money is debit to my account rs 1801
But but payment is fail
Please return my money to my bank account
[protected]@gmail.com
please refund my money fast
Please contact to me fast

Nov 3, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Ixigo Customer Care's response Dear Sir,

Greetings from ixigo

We understand that your concern is regarding Trip Id <IXITR[protected]>. We regret that your ticket could not be issued even when amount was charged. This happens in a very rare scenario when railway servers don't respond properly and hence, PNR is not generated. However, your full amount has been already refunded to your bank and complete transaction details along with refund reference numbers have been shared over e-mail. Please check your inbox for the same. We'd request you to please check your bank statement to see the refund amount as some banks don't notify via sms when refund is credited.

If you still face any issue, feel free to write to us at [protected]@ixigo.com. We'll be happy to help.

Regards,
Team ixigo

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R

Ramlal Bhakal

from Margherita, Arunachal Pradesh

Sep 26, 2018

On dated 16 Sept 2018 I was booked my ticket from Delhi to Silchar. In that order your company show 600 rs cash back but I have not received yet.my complaint submitted for your appropriate action please.

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M

Muralisri

from Chennai, Tamil Nadu

Sep 27, 2018

Murali, Sir i was booked a ticket from tirunelveli to chennai pnr [protected]...some health issuse i can't go chennai at particular date so i cancelled my ticket on 19.09.18... but still i have not collect my refund...so that y i filled this complaint to you...pls taken on my complaint to process immediately and bring it back to my amount short...

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B

bheeshan ram Nayak

from Tenkasi, Tamil Nadu

Oct 1, 2018

Yesterday morning I booked a train it took to the payment page n Amount had been deducted bt booking had failed then where my deducted amount..?? Plz book the ticket r plz refund d amount by today itself

payment issue - Comment #3226194 - Image #0

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Address: East Singhbhum, Jharkhand, 831001

Dear ixigo team,

Your customer care team cheated to me i try to cancel my return ticket booking id: 7383739
Sep 14, 2018

I contact your customer care number [protected], i speak with mr. Manish kumar chadubedi & mr. Pradip, they teel to refund required card number was taken and many time deducted the various amount from my credit card almost total rs 54000 after i speak them, they tell to system error within 24 hrs total amount reversed my card. But after 24hrs any amount come back to my card. Please ensure the issue other your more customer face the same issue, customer care number details photo attached

Please consider issue seriously

Thanks with regards

Harikumar
[protected]
[protected]@gmail.com

+1 photos

Oct 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2018

Ixigo Customer Care's response Hi Mr. Harikumar,

We're really sorry to hear that. As per your discussion with our team, the mentioned numbers do not belong to ixigo & we don't run a call center for customer queries. We are reachable only via live chat support & at [protected]@ixigo.com. The shared numbers are not showing on ixigo & are posted by spammers on some random website. Please be informed that our representatives would never ask for your card details as ixigo is not involved in payments. Your payment takes place directly on your selected portal's gateway & refund is processed by them only. We'd request you to please file a complaint with cyber crime cell & if you need any help from our side, please feel free to reach out.

Thanks for your kind cooperation & understanding!

Regards,
Team ixigo

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N

Nandini Shivaprasad

from Vadodara, Gujarat

Sep 26, 2018

Ticket didn't received after money transaction ...I need refund...it's showing booking failed

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Address: Chennai, Tamil Nadu

Website: IXIGO TRAINS

I have tried to bookmy train ticket on 7 sep 2018.
From (Indb) to (Mas). Using ixigo trains mobile app.
When i tried to book... Payment get successful and then app automatically verified to (Irctc) account login. I have waited for a long time but ticket didn't booked. Then i got message (Train with booking id:ixitr [protected] was not confifrmed. Refund of rs 680.68 has been initiated and will be crediated to your account with in 5 days). But till now i have not got any refund.

Oct 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Ixigo Customer Care's response Hi Shathish,

Greetings from ixigo!

Please be informed we have already sent the refund details to your mail id shathish.[protected]@gmail.com.

Request you to please check your inbox once.

Feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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S

Sultan hussain

from Mumbai, Maharashtra

Sep 25, 2018

My money is deducted and they say that they will refund by 23 sept 2018 but today is 25 sept but dosent refunded and there was no cntct of this company

I didn't get my refund from ixigo - Comment #3220190 - Image #0

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Address: Ramgarh, Jharkhand, 829129

Sir i get this below message from your app
Bt i have not got my money yet... Pls consider it... Message start now.

"hi deepak

Your new delhi - gaya jn train booking could not be confirmed. Refund of rs.629.68 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

Booking id: ixitr[protected]
Train name: mahabodhi express
Date of journey:[protected]"

Oct 21, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Ixigo Customer Care's response Hi Kumarjeet,

Greetings from ixigo!

Please be informed we have already sent the refund details to your mail id [protected]@gmail.com.

Request you to please check your inbox once.

Feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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P

Pratik Pattrickstarr Bose

from Bhubaneshwar, Odisha

Sep 18, 2018

Ticket journey was from njp to sealdah at darjelling mail and the name of passengers were pradip bose and subhra bose the tickets got cancelled and the original mode of payment was still no recived please look into this matter as soon as possible beacuse this issue have not been fixed for 1 month

refund my money now!!! - Comment #3212037 - Image #0

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Ixigo Customer Care's response, Sep 18, 2018

Verified Support

Hi Pratik,

Greetings from ixigo!

Please be informed we have already sent the refund details to your mail [email protected].

Request you to please check your inbox once.

Feel free to write to us at [email protected].

Regards,
Team ixigo.

H

Himanshi Solanki

from Savantvadi, Maharashtra

Sep 18, 2018

I booked 2 tickets in duranto but it failed i made online payment and now i am unable to get the money back please coordinate with the same my email id is [protected]@gmail.com please let me know as soon as possible

refund my money now!!! - Comment #3212204 - Image #0

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A

Ashok lal Barnwal

from Kurinjippadi, Tamil Nadu

Sep 18, 2018

I have booked one flight ticket but amount deducted from my account but transaction failed. Please let me know whether my transaction is completed or not please tell me reply immediately as I will book same. My transaction number is IGAEIGJLI6.

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Ixigo Customer Care's response, Sep 18, 2018

Verified Support

Hi Ashok,

Greetings from ixigo!

Thanks for writing in. Kindly help us with the information below:

Name of the service provider: Cleartip, Yatra, Sastiticket etc.
Email ID and Contact number used while booking.

For further assistance kindly write to us at [email protected].

Thank you for your cooperation.

Regards,
Team ixigo.

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