Ixigo Complaints & Reviews

On July 13th, 2018 I was trying to book a round trip from Delhi to Mumbai for the 17th of July, 2018 and back on 18th July, 2018.

Being a frequent user of the app/website. I was very confident about not being wrong.

On 17th July, when I reached the airport. I observed that the tickets booked were of 17th and 18th August, 2018. Considering the fact that things might go wrong I ignored the loss because I thought It was my mistake.

I immediately booked my alternative tickets for Delhi - Mumbai and Back.

Due to some changes in my plan and emergency issues. I had to get back to Delhi on the same day i.e 17th July, 2018.

So I let go of the ticket booked for the 18th of July and booked a ticket for the 17th of July.

Due to heavy rains and traffic conditions of the city, I got delayed and missed my flight.

Returning to Delhi being an emergency I again booked a ticket for the same day. This time being more conscious towards booking because I've already undergone a huge loss.

Before booking the tickets, I made sure to check all the details that I've entered and the journey date.
I was trying to book a ticket for the 17th of July but instead after the booking process was completed. I received a ticket for the 24th of July, 2018.

I'm hurt and disappointed by the kind of service and betrayal I had faced.
I'm a 100% sure about the scam that has happened with me because I made sure to check my bookings twice.

Which makes me feel that the first time I booked tickets for Delhi - Mumbai and back, it wasn't my but the company's fault!

I want you to take an immediate action on this and refund me the entire value of the loss that I've faced.

This is unethical and unacceptable.

I have attached all the tickets booked below.

Being a frequent user of Ixigo I expect the company to take an immediate action on this towards resolving my issue.

Please free to contact me on +91 [protected] for further communications.

Key Points of the Complaint :

1. Tried booking a ticket for 17th & 18th (Return) July, 2018 and received a ticket for 17th & 18th August Instead

2. Tried booking a ticket back to Delhi from Mumbai on the 17th of July, 2018 but received a ticket for 24th July, 2018.

Kindly, look into the matter and do the need full.

Dear ixigo team,

I booked a ticket for me in train no.-18310, Ambala cantt to Tatanagar for[protected] vide PNR - [protected] and Transaction id - VH2UJR87FRIMGDZFT.
My ticket had cancelled on[protected] and and an amount of rs 550.00 refund was initiated.
It was mailed to me that refund of rs 550.00 will be refunded in 5-7 working days.
So far the refund amount has not been in my account and in IRCTC site the status is showing 'RDS'.

Request you to kindly revert back on status of my refund amount at the earliest.

Regards
Sunny Kumar
Mob.- [protected]

Hi,

This post is to draw the attention of higher authority inside ixigo company.

Regarding my Flight from Mumbai to Chennai | PNR: MKW99R| 6E459 IndiGo | Trip Id [protected]

I have booked a flight from ixigo 2 month ago but due to medical emergency, I have to cancel my flight from Mumbai to Chennai for date 15/07/18.

I have used ixigo cash during final payment which I earned during my previous flight booking, but due to the medical emergency, I have to cancel this flight. I have already sent many mail to ixigo team attaching my medical report but did not hear anything from them so far.

I want them to return ixigo money of amount 750 because I have to cancel my flight on medical grounds so that I can utilize it in future while booking another flight.
I am attaching my medical report here also to justify my plight.

Regards,
Utkarsh

I booked 2 tickets from New delhi to patna on 9 july 2018 through ixigo app.

I made payment but it showing that booking pending payment successful.

So whether i would get ticket booked or amount will be credited to my account and when it will be credited coz journey date is 1 nov 2018

When this issue will be solved.

I paid for my tickets before two days of travel ! It didn’t got booked but was on pending I contacted the ixigo service . They said it’s cancelled but they are not updating it’s status as cancelled ! It’s still on pending even after two days of the traveling date ! They should update it as cancelled so that I can get my money back but they aren’t ! Whenever I email them, they say it has been canceled n refund will reach you but then in app it’s still on pending list n they msg me on my no your booking is still pending !

Sir I am dinesh we are deside travel guruvayur by train so reservation booking in ixigo app two times booking failed & amount is deducted 627 * 2 now one time booking only refund another 627 is not refund and order I'd IXITR[protected], IXITR[protected], & another I'd IXITR[protected] four tickets are booked one ticket only confirm balance 3 ticket amount also not refund

I was making a train ticket from dadar to pune via Chennai mail / train no. 11027
It was a 3AC ticket and total fare was ₹1080
booking id - IXITR[protected]
I paid via my debit card. Transaction was successful but unexpectedly i couldn't make the ticket.
I was assured that i will get my money back within 5 days but now its more than that.
My ticket was of 28 june 2018
Therefore i want my money refunded back as soon as possible.

I booked 2 tickets from DANAPUR to PUNE on 1st july 2018 through ixigo app.

I made payment but it showing that booking pending payment successful.

So whether i would get ticket booked or amount will be credited to my account and when it will be credited coz journey date is 4th july.

When this issue will be solved.

Booking Id: IXITR[protected]

As per my complaint is i booked 2 tickets for new delhi to amritsar rs 510/-. On dated 21/06/2018. But tickets confirmation is failed and payment status is successfull. So i didnt recieved my refund payment last one week.
My account no. Is ac/ [protected]
Ifci - punb063200

Hope as soon as you give up my money.

Thanks

Jasmeet singh

I cancelled my four tickets of rupees above thousand (1000₹)..
I got the message within five (5) days it will be refunded.
Now eight (8) days are finished..
But till now it's not refunded..
How will get the money??
Did it will refund?
Please accept this complaint & start refunding procedure..
I don't want to cheated by this application & consider this complaint & refund it

I book my tickets today at 2pm btt i dont receive any status of mt book tickets.
Moreover paytem are also succesful but i dont receive tickets.
My order no is ixitr[protected]. Pls send my tickets status, i use ixigo app in my mobile phone. My ticket status is pending please solve my trian ticket status
Otherwise you do not solve my problem then you refund my payment fast.

Dear sir/ mam
I request to solve my problem
Details:
Date of 16th june 2018
My two order id for train booking is
Ixitr[protected] &
Ixitr[protected]
Transection of amount was deducted from my bank account but booking was failed and still the amount of booking is not refund in my bank account please refund in my account. I wish that my problem is resolved as soon as possible. Thank you

I booked a ticket from dee to bkn. Date of journey was 14 june, 2018. Its shows waiting 22, 23, 24. And final status was 2 seats was conform and one is showing waiting. So what is the process of refund for waiting person ticket. Pnr no. : [protected] train no. & name : 12457/dee bkn s f express quota : general (Gn)
Transaction id: unxgx1kskzp8z2wno date & time of booking:[protected]:21:25 class of travel: ac 3 tier sleeper (3a)
From: delhi s rohilla (Dee) date of journey:[protected] to : bikaner jn (Bkn)
Passenger mobile no : [protected]
Ixigo booking id : ixitr[protected]

Dear sir
I have booked a ticket on 6th june from bbs to gaya jn, order id is ixitr[protected] & also canceled the same i'd is ixitr[protected] on 9th june but till now i haven't receive my refund amount.
So please take necessary steps & repayment my amount. So that i will be your regular customer ahead
Best regards
Ghanashyam sahoo
Uco bank
Debit card

I have book ticket from raipur to bilaspur on 17th june 2018. I have tried to book it for 4 times. And everything time i got a message payment successful and booking pending... 3 times my account was debited. Only one payment status is showing that refund is initiated. But till now other two payment refund is not updated.
I thought it was some network problem again in evening at 10 pm i tried to book the train ticket from raipur to bilaspur. Again same problem. Payment successful and booking pending. What is this yaar.

I think you guys. This people are cheating us. Just making money by cheting customer like us.
I have decided to not to use the app again. I will install it once i get all refunds.

One or two transactions failed. I can understand but for every transactions it is the same story.

I was making a train ticket from kanpur to etawah via gomti express i. E. 12419,
It was a cc ticket and total fare was ₹620/-.
I paid via my bob debit card. Transaction was successful but unexpectedly i couldn't make the ticket.
I was assured that i will get my money back within 5 days but now its more than that.
My ticket was of 11 june at 10.01 am.
Therefore i want my money refunded back as soon as possible.

Booked a flight from hyd to phoenix with the code save11
From [protected]@gmail.com (Ixigo account)

Following details are

Emirates flight 525
Aug 3-confirmation #emt[protected]no updates
Hyderabad hyd
4:35 am
Dubai dxb
6:40 am
Emirates 525
Hyd to dxb aug 3, 4:35 am
Emirates 201
Dxb to jfk aug 3, 8:30 am
Jetblue 135
Jfk to phx aug 3, 8:23 pm

Hai.
I had booked my train ticket on ixigo and the amount transation had done successfully but last i had loos my password and i did not get my tickect
So the booking had failed. So the deducted amount of 230 did not refunded till today
Id number id:ixitr[protected] i had wite till 5 days and amount did not refunded can u take necessary arrangement for refunding the amount as soon as possble.

While booking train tickets our transaction has been successfully done. But would entered wrong password so booking cancelled. Message for refunded money came as money will be refunded with in 5days but not refunded till now. But in app it is showing status as refunded. Its approximately 20days till now. I want my money back. I already complained several times but no response is there for my complaint.

Booked train ticket from paramakudi to chennai since it was emergency tried three time to book the ticket though it was failed from first time itself. But the money was debited all three times. Later received message saying that will refund the money within 48 hours but its become the double of the time still not received the refund, please do the needful.

Total amount need to be refund - rs.3438/-

Message no-1
Refund of rs. 1146 for your paramakkudi (Pmk) - tambaram (Tbm) train booking has been processed to your bank. The arn number is[protected]. You should receive this amount in your account within 48 hours. Thank you, team ixigo.

Message n0-2
Refund of rs. 1146 for your paramakkudi (Pmk) - tambaram (Tbm) train booking has been processed to your bank. The arn number is[protected]. You should receive this amount in your account within 48 hours. Thank you, team ixigo.

Message no-3
Refund of rs. 1146 for your paramakkudi (Pmk) - tambaram (Tbm) train booking has been processed to your bank. The arn number is[protected]. You should receive this amount in your account within 48 hours. Thank you, team ixigo.