Ixigo Complaints & Reviews

I booked 2 tickets in 3rdAC in train no.11057 from Khandwa to New delhi (journey date[protected] on 12/09/18 at 8.30pm, Rs 2549.36 deducted from VISA Card but neither ticket generated PNR no. nor returned money.You are requested to cancel booking and send back money in my account immediately. My email is [protected]@gmail.com and mobile no.is [protected].Inform telephonically resolution today.

Oct 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

Ixigo Customer Care's response Hi Arun,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5-7 days depending on your bank procedure.

Do write to us at [protected]@ixigo.com for further assist.

Regards,
Team ixigo.

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Website: ixigo.com & easemytrip.com

Ixigo and easemytrip are very very irresponsible organizations with the customers.

I booked the flight ticket on 01/09/2018 from hyderabad to muscat travel date 08/09/2018 (Jet airways carrier)

Booking ref no emt51547172.

The status is shown has confirmed.

During the check in only i came to know that the ticket was not confirmed.

In between one week i was neither informed nor refunded the money.

Due to which i am facing more than rs. 1.5 lakh. Loss, even job threat also.

Oct 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

Ixigo Customer Care's response Hey,

Greetings from ixigo

We apologize for the inconvenience caused. We regret to inform you that booking reflects as failed as the PNR was not issued. We have escalated your concern to the service provider Easemytrip and they will reach out to you shortly to assist. Be assured, your amount is completely safe.

Thanks for your cooperation!

Regards,
Team ixigo

Sep 14, 2018

Updated by retneni Till now i didn't receive the my refund amount.
This is too much how many days will take to refund the amount.

I need a compensation for loss (1.5 lakh) incurred due to Ixigo & easemytrip organizations.

Sep 25, 2018

Updated by retneni Hi till now there is no update for my loss compensation.

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K

Ketan Sharad Gare

from Mumbai, Maharashtra

Sep 12, 2018

A have booked ticket for train from thane to kolhapur for 3 November 2018. But somehow ticket get canceled.i have still not received the refund amount.

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Address: New Delhi, Delhi

Website: Ixigo

I was booking 6 tickets from bdts to ndls from this ixigo app. I entered the details of my debit card and pressed enter but the page could not be loaded and the amount has been deducted from my account which is rs5386/- i did not recieve any ticket nor any refund. Plus ixigo has not even provided any contact number or helpline number where i can speak to someone incharge who can resolve the issue. If the ticket could not be booked why am i being charged for it and if i have been wrongfully charged then they must send the refund immediately as it is their fault completey.

Sep 9, 2018

Complaint marked as Resolved

Refund has been provided

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We hope your query has been resolved.

Do let us know if there s anything else we can assist you with.

Feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

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À

à¤µà¤¿à¤¨à¤¯ à¤¬à¤¾à¤¬à¥‚ à¤¸à¤¨à¥à¤¨à¥€

from Varanasi, Uttar Pradesh

Sep 11, 2018

Sir mai train ka ticket book kiya
Paisa kt gya leki ticket mila nahi
Transaction id- ixi 1KNA4RR04M3FYE8VKC-1

Price 1788.04

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Ixigo Customer Care's response, Sep 12, 2018

Verified Support

Hi,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5-7 days depending on your bank procedure.

If there is anything else we can assist you with, do write to us at [email protected].

Regards,
Team ixigo.

T

Tirtha Raj Majumdar

from Kolkata, West Bengal

Sep 11, 2018

I was cancelled a train ticket perambur to new jalpaiguri 1st September.. Bt I couldn't got the refund yet..trp id- IXITR[protected]

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Ixigo Customer Care's response, Sep 12, 2018

Verified Support

Hi Tirath,

Greetings from ixigo!

Please be informed we have already shared the refund details with you over e-mail id [email protected] against the shared id IXITR40407782570.

For any further assistance feel free to write to us at [email protected].

Regards,
Team ixigo.

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Address: New Delhi, Delhi

Website: Www.ixigo.com

I booking ticket on ixigo app but ticket is not confirmed and deducted my balance on my account i tried again and again cut deducted my balance in my account. Company massage me your balance refund on 5-7 days but not refund yet.

Transaction id: ixi-1hd345ugoqtk4y0k2m-1
Refund amount 3930.08
Reference id: [protected]

Transaction id: ixi-1hd38wvvhd5j8hej0p-1
Refund amount 3930.08
Reference id: [protected]

Oct 13, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed refund against both the shared Trans ids have been initiated from our end and shared the details with you over e-mail. Request you to please check your mail box once.

For any further assistance, feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

Sep 25, 2018

Updated by Buchun I booking train of ixigo but it's not confirmed and my balance is deducted in my account .after 1 days ixigo massage me your balance is refund 5-7 days but not refunded yet so please help me.

Transaction ID: IXI-1KFQ96337Y5W6AQVHA-1
Refund Amount 3930.08
reference id: [protected]

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D

dev0309

from Mumbai, Maharashtra

Sep 11, 2018

I need to cancel my ticket in ixigo but cannot see my trip details on this app. They deleted my trip details. I need my refund

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Ixigo Customer Care's response, Sep 12, 2018

Verified Support

Hi Dev,

Greetings form ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the PNR so that we can check and assist you better.

Looking forward to your reply.

For further assistance do write to us at [email protected].

Regards,
Team ixigo.

S

sangraravi

from Suriapet, Telangana

Sep 12, 2018

I tried to book train ticked mentioned in attach photo same the amount deductted and no ticket got produced and failed. And after 6 days have passed the same money didn't refund in my account. Take the necessary and needful action please.

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Address: Buldhana, Maharashtra, 444203

Dear sir,

I have booking irctc tickets through your esteemed app.

Today i booked a ticked for Nagpur to Shegaon through your app and successfully made the payment.

However at the time of logging into irctc credentials the transaction did not go through successfully.

The transaction history in your app shows "payment successful booking pending".

Order id: IXITR[protected] date: 7th september, 2018

Can you please help?

Best regards,

Oct 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

Ixigo Customer Care's response Hey Nadeem,

Greetings from ixigo

Please be informed that if ticket is not issued then complete amount is auto-refunded within 5-7 bank working days. Kindly check your bank statement once. Also, we could not locate the mentioned booking id in our database. If your refund is not yet credited then please share the correct booking id with us at [protected]@ixigo.com. We'll do our best to help you.

Thanks for your cooperation!

Regards,
Team ixigo

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S

Sanju rsi

from Delhi, Delhi

Sep 12, 2018

I booked ticket alld to Pune gyanganga express but ticket not booked nd 1590 RS transfer my account to ixigo at 20 August.money not received yet pls consider it..why process is slow.when will refund my money

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M

Mariners

from Khed, Maharashtra

Sep 12, 2018

Dear sir,
I am shubham pratap singh, sir last 5 days ago 6/9/18 i will book the ticket from Bhusaval to Agra cant . Train karnatak express and Booking Id no. Is IXITR[protected]. And train ticket cancel is 7/9/18 But sir my money is not refund in my account . Today 5 days complete . Please reply my message

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Sir, i book my train ticket from thiruvarur to japur... The amount was deducted... After the confirmation captcha was not supported my mobile keyboard... So the booking was failed... When i get my refund amount? I want it immediately... Because, i have to book train tickets immediately... I am getting problem... Please help me to refund my money rs. 1611.36 as soon as possible...

Oct 8, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sincere apologise for the trouble caused. Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

If there is anything else feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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pranshu Ramdev

from New Delhi, Delhi

Sep 11, 2018

When i booked this flight it says it is non stop
Now in this e ticket it is showing that this flight has 1 stop in ranchi

Screen shot taken from ixigo aap of ticket showing NON STOP flight
Whereas the mail and mesage which i recieved is showing that this flight has 1 stop

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N

Nijith Marath

from Mumbai, Maharashtra

Sep 11, 2018

Hello,
PAYMENT ID : 9CZG3YYVP158WMNCF
ORDER ID : IXITR[protected]
Payment of Rs. 3243 deducted but ticket comfirmation still pending and no refund yet. Really disappointed with ixigo sevices. their contact numbers are also switched off. No replies on email also. Please help with the refund.

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Y

Yuvi Jain

from Jaipur, Rajasthan

Sep 11, 2018

Please confirm ASAP booking status of my ticket
Booking Id: IXITR[protected]
Train Name: Dee Double Decker
Date of Journey:[protected]

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Address: New Delhi, Delhi, 110034

Mera paisa kb tak account m ayga pls send info my number [protected] sir m bht din se dekh rh hu par abhi tak nhi aya hai balance kuch btya hai mai aap ko booking id number btata hu 6851372 sir thoda btiya pls call mi my number [protected] y ticket mene 3 sep ko bnya tha jo ki delhi se guwahati tk ki flight thi jo ki faild ho gya th paymnt or account se balance due ho gya th

Oct 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. We regret to inform you that the booking id 6851372 reflects as failed and ticket could not be issued. In case money is deducted it will be credited to your bank account within 3-5 working days.

Feel free to write back to us at [protected]@ixigo.com for any further queries.

Regards,
Team ixigo.

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J

Jithendra Chinni

from Guntur, Andhra Pradesh

Sep 6, 2018

Money was deducted from my account but not refunded my money back please refund my money back

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Ixigo Customer Care's response, Sep 6, 2018

Verified Support

Hi Jithendra,

Greetings from ixigo!

Please be informed we haven’t received any credit against the shared id as it was a payment failure. Hence request you to please check with the bank concern regarding the same.

For any other assistance feel free to write in at [email protected].

Regards,
Team ixigo.

R

Rakesh Prajapat Minda

from Jaipur, Rajasthan

Sep 7, 2018

Dear sir

Mene 07/09/2018 ki ticket book ki thi Jo ki Uska koi b confirm msg Nhi aaya Mera payment b Kat gya so plz my payment return Kar do my name. Rakesh Prajapat h

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Address: Varanasi, Uttar Pradesh, 232105

Website: No

Sir i book ticket on 04/09/2018 from CNB to JKN DATE OF JURNEY 09/09/2018. My ticket not confirm transection failed by ixigo.
Debit 237.68 rupess from my account
My name omprakash yadav
Date of dravels 09/09/2018
Date of booking failed 04/09/2018
Email id [protected]@gmail.com
Mob no [protected]
And some ixter copy i attacment.
For proof.
I can why debit balance from my acvount.
Tow times try for booking but not successfull.and debit balance 237.68 rupess from a/c
Card no ×××× ×××× ×××× 2066
Ifsc code ubin0560553

Oct 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2018

Ixigo Customer Care's response Hi Omprakash,

Greetings from ixigo!

We would like to inform you that we haven’t received any credit against the shared ids as transaction was not completed. Hence request you to please check with the bank concern regarding the refund.

Feel free to write in at [protected]@ixigo.com for any other assistance!

Regards,
Team ixigo.

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K

Karthikbye

from Salem, Tamil Nadu

Sep 7, 2018

Dear sir,
As I booked the journey from Madurai to Chennai on aug 6th my booking got failed and my amount is still not credit and I booked the journey from Haveri to Madurai my booking got failed and my amount is still not credit.Kindly please do the needful

Regards,
Karthik

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Address: Varanasi, Uttar Pradesh, 232105

I book ticket date 04/09/2018. From kanpur central to varanasi jn. My ticket no book and no any information or ticket copy. And debit balance from my account 209.68 rupess please refund my balance in account. No any copy i have for attacment my email id [protected]@gmail.com
Ifsc code ubin0560553
Mobile [protected]
My passbook show 209.00 rupess debit by ixigo. Present time i have no any photocopy for proof..

Sep 5, 2018

Complaint marked as Resolved

Mobile no 9451771020 Email id [email protected] Ifsc code ubin0560553 Debit card no Ã—Ã—Ã—Ã— Ã—Ã—Ã—Ã— Ã—Ã—Ã—Ã— 2066

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Address: Nagpur, Maharashtra, 440013

Sir
I tried to book online tickets from Nagpur to Secunderabad through our portal on 27 AUG, 18 at 21:51 Hrs & at 22:51 Hrs and on 28 Aug, 18 at 10:21 Hrs. through my a/c no.[protected] IFCS CODE SBIN0007641.
THE BOOKING FAILED 03 times DUE TO SOME TECHNICAL PROBLEM, but the amt.of Rs. 355/- +355/- + 355/- ( Total Rs.1015/-) debited through the said a/c have not been refunded. ( pl. see the attashments)
Please do the needful and refund the amt at the earliest.

Thanking you
with regards

Dharmveer Bharati
Indian Audit & Accounts Department
Nagpur

Oct 7, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

Ixigo Customer Care's response Dear Dharmveer,

Greetings from ixigo

We regret that your ticket could not be issued however, full amount is already processed to your bank and should reflect within 5 days. Kindly check your bank statement as some banks don't notify via sms when refund is credited. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any queries, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

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Sir i want contact u i have some query related to account setting... I book train ticket i donot get any problem in booking i get my ticket but my problem is that why u save my account details without my permission. When i book my ticket it donot take any service charger but for second time it take some charges and it also save my all details without my permission which is not good.in this application there is no facility to contact with customer care no. If i have query then i donot get any way to solve it. There isliye of app and all has there customer care no to resolve the customer problem. I m warry about my account. If take my details without my permission then you also transfer my money or any types of cheating with my account. So if plz give me information very soon

Oct 1, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

Ixigo Customer Care's response Hi Prity,

Greetings from ixigo!

As discussed on phone please share the details so that we can work on your query.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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S

Sanju rsi

from Delhi, Delhi

Aug 31, 2018

I booked ticket alld to Pune gyanganga express but ticket not booked nd 1590 RS transfer my account to ixigo at 20 August.money not received yet pls consider it..

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Ixigo Customer Care's response, Sep 5, 2018

Verified Support

Hi Sanju,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write to us at [email protected].

Regards,
Team ixigo.

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Address: Ernakulam, Kerala, 686691

Dear manager

References id: [protected]

Transaction id: ixi-1e1kskqwnl8huespsv-1
Refund amount 1355.00
Merchant: www.ixigo.com

I'm joyan. K chinnam. I tried book train ticket through ixigo and money got deducted but train ticket hasn't seen confirmed and please make the refund at the earliest. Thanks...

Ixigo ref number mentioned for your reference

References id: [protected]

Pls do the needful

Regards
Joyan

Oct 1, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

Ixigo Customer Care's response Hi Joyan,

Greetings from ixigo!

Please be informed refund details against the share shared id has been sent to your mail id [protected]@gmail.com.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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P

Prity Shrivastava

from Allahabad, Uttar Pradesh

Sep 3, 2018

Hello sir
I request you to please remove my account details from my ixigo account . My email is [protected]@gmail.com

Please remove my account details from my id

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Ixigo Customer Care's response, Sep 5, 2018

Verified Support

Hi Prity,

Greetings from ixigo!

Hopefully your concern has been addressed.

For any further assistance feel free to write to us at [email protected].

Regards,
Team ixigo.

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Address: Chennai, Tamil Nadu, 600041

I'm vivek soundarapandian. I made a transaction on 23rd aug 2018 morning to book a train ticked between mas to ed but the payment got failed. I tried twice and both time it got failed. But both times money got deducted and it is not showing in failed transactions too. Please assist in getting my money back. The transaction amount is 547 twice and hence the total is about 1094. Please make the refund at the earliest. Thanks.

Sep 17, 2018

Complaint marked as Resolved

It seems the deduction was from my bank account and it got credited by the bank. My issue is resolved.

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

Ixigo Customer Care's response Hi Vivek,

Greetings from ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Sep 17, 2018

Updated by Vivek Soundarapandian Thank you for your response. I contacted my bank and got my refund. Thanks for the support :)

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S

Sreerag Sanilkumar

from Kollam, Kerala

Aug 28, 2018

I purchased a train ticket for â‚¹ 980 + 10 for 2 people, i.e, 490 for one. I later revisited to check how many seats are left on it after purchasing the ticket and came to see that the price for a ticket is 450 for one. That means, for those two tickets I lost â‚¹80 in total How is that possible ? I demand a refund of â‚¹80.

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S

sweetie pie

from Chennai, Tamil Nadu

Sep 3, 2018

Ticket booked and transcation failed and refund not received

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My ticket status is still pending since 4 hrs .i had bookes 3 ticket from JHS to LTT train no. 12174. When i booked availability was WL/10 . if ticket cancel or booking unsuccessful so when i get refund amount. And full amount will return .? My booking details is following.
Booking Id: IXITR[protected]
Train Name: Udyog Nagri Express
Date of Journey:[protected]

Sep 23, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2018

Ixigo Customer Care's response Hi Nadeem,

Greetings from ixigo!

Please be informed booking against the shared id IXITR[protected] is failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

For further assistance feel free to write in at [protected]@ixigo.com.

Regards,
Team ixigo.

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S

SK INAMUR RAHAMAN

from Bengaluru, Karnataka

Aug 29, 2018

You informed me that I cancelled my booking. But I have not cancelled any bookings. Why you cancel and how? Which booking I have cancelled I don't know?

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Website: Ixigo.com

I wasn't able to book a ticket and my balance of 1590 was deducted from the account... It's been 2 weeks still there's no refund.. Pls refund back...
I've tried contacting them since 2 days...
I've mailed them so may times but there is no reply at all.. It's not the way you guys keep ur customer updated... Please do reply us fo our queries. And refund me back...

Aug 20, 2018

Complaint marked as Resolved

I had written my complaint @ 11 in the morning in this site... I've been struggling since 3 days for my refund issues.. I had mailed ixogo n I had never got any reply by them... N after I added my complaint in this site.. they replyed me through email @ 1 in d afternoon... By evening I've got refunded.. thank you so much... ðŸ˜Š Luv the site

Ixigo customer support has been notified about the posted complaint.

Aug 20, 2018

Updated by Megha Sharma95 Please refund me back as soon as possible

Aug 20, 2018

Updated by Megha Sharma95 Thank you so so much... It's such a useful site for someone who is struggling for refunds and other issues...
I've been refunded... ðŸ˜Š

Verified Support

Aug 23, 2018

Ixigo Customer Care's response Hi Megha,

Thanks for the update.

For any further assistance please do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Jun 07, 2021

Updated by Megha Sharma95 We booked the flyt from Paytm, why do I write the complaint to ixigo..

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J

Joy Bhowmik

from Agartala, Tripura

Aug 21, 2018

I have cancelled my ticket From agartala to Shilchar 14 august 2018. Ixigo said that money will be refunded within 6 days but still i have not receive money .If this kind of things happened with us how we will believe in ixigo these is totally out of control.

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I was trying to book my ticket for train 11057 from dadar to dhule which was failed for some reason from the ixigo site. The amount was deducted. But the ticket was not booked.After several retries the ticket was not booked nor receiving any reply from there end. The order ID of the same is IXITR[protected]. I didnt received my refund nor the ticket was booked.

Sep 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2018

Ixigo Customer Care's response Hi Aish,

Greetings from ixigo!

Please be informed booking against the shared id is failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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S

shankar@sahoo

from Ranaghat, West Bengal

Aug 20, 2018

9/8/2018 ixigo ticket was not booked.
Please refund my amount in account=355/-

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shankar@sahoo's reply, Aug 17, 2018

Please refund (9/8/2018)

@

@Happy

from Varanasi, Uttar Pradesh

Aug 24, 2018

I m rajinder singh I booked tarin ticket amritsar to Delhi 2time but both time my ticket cancle I booked on 13 aug but money didnt refund in my account yet I racieved mag sent by ixigo I am again and again sent mail on there id www.ixigo.com but they didnt refund I don't know how will

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I

Ira Priyadarshani

from Muzaffarpur, Bihar

Aug 28, 2018

I have booked a ticket from saharsa to patna in janhit express with the help of ixigo app, my money has been deducted three times that is in total 3060rs. i have logged a complain but the company is not responding nd they have still not re-funded my money. Kindly help me to refund my money.

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Address: Mumbai City, Maharashtra, 400067

I tried booking train tickets using ixigo app.
It took the payment bt somehow couldn’t book the tickets.. so promised to refund within 5 days.. after which they stoped replying my mails sent to [protected]@ixgo.com
and [protected]@ixigo.com

My details are as follows..
Chaitanya Zaveri
[protected]
[protected]@gmail.com

Transaction details are as per screenshot attached to complaint

Sep 15, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2018

Ixigo Customer Care's response Hi Chaitanya,

Greetings from ixigo!

Please be informed we have already refunded the said amount against the failed booking to your bank. Sent all the refund details to your mail id [protected]@gmail.com.

For any further assistance feel free to write at [protected]@ixigo.com.

Regards,
Team ixigo.

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R

Ramanuj Yadav

from Kolkata, West Bengal

Aug 21, 2018

Ixigo â€” didn't receive my refund back.. they told me to refund the amount in 5 working days but i didn't receive any till date.

Booking id : IXITR[protected]

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Ixigo Customer Care's response, Aug 23, 2018

Verified Support

Hi Ramanuj,

Greetings from ixigo!

Please be informed we have already shared the refund details with you over e-mail. request you to please check with the bank concern once.

For any further assistance feel free to write to us at [email protected].

Regards,
Team ixigo.

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Address: Churu, Rajasthan, 331403

Hello
I tried to book a ticket of spice jet from new delhi to patna on 03/08/2018. The flight number was sg8144 and the departure date was 24/08/2018. The required money ₹2795 was deducted from my bank account but i did not get any ticket or confirmation from either ixigo app or spice jet. Please look forward to this problem because it is really freaking me out.
No trips are showing and no response i am getting from spice jet, they are saying to contact to ixigo regarding this matter as they are saying in our system payment is showing pending.
P. S. I had tried ixigo for first time and if this issue is not resolved immediately then i won't be able to use this app for next time. Thank you.
Pnr no. - u745wv

Abhishek anchalia
Booked via number:-[protected]

Sep 14, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2018

Ixigo Customer Care's response Hi Abhishek,

Greetings from ixigo!

We have escalated your concern to EaseMyTrip and it will be resolved soon. We appreciate your patience meanwhile.

For further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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D

dineshgurjar89

from Jaipur, Rajasthan

Aug 13, 2018

Sir my refund not receive 23 days. plz sir send my refund

Reply

Ixigo Customer Care's response, Aug 15, 2018

Verified Support

Hi Dinesh,

Greetings from ixigo!

Please be informed we have already refunded the said amount against the failed booking to your Freecharge wallet. Request you to please check with their customer support once.

For any further assistance feel free to write at [email protected].

Regards,
Team ixigo.

R

Rajlaxmi Pandey

from Boisar, Maharashtra

Aug 21, 2018

I m booking train from gorakhpur to Delhi in AVNT HUMSAFAR EXPRESS
While checking it
The fare is showing 1175
But while booking it is showing 1710
Why
Whats the issue
Please solve this issue as soon as possible

Reply

R

rk kurup

from Mumbai, Maharashtra

Aug 21, 2018

Train no-22114 .Pnr no-[protected]. Transaction -id [protected], ixigo-booking id-ixitr[protected], kcvl to pnvl, passenger- rk kurup & vrkurup date of booking -5/8/2018, date of journy-6/9/2018
this ticket booked through your site.Please cancel and re fund the money to my bank
thanks radhakrishna kurup- [protected]
rk.Kurup @rediffmail.Com

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Sir,
I have booked a train tickets from
Vishakapatnam to vijayawada on
1st aug, 2018
For konark express with a pnr
Number : 11020 of an
Order no:ixitr[protected]
Around 6: 40pm, i got a message of
Money deduction from my account.
My money is deducted but its not
Refunded. It has been 10 days since then.
Please check the refund and i hope a fast
Response
Thank you

Oct 1, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed we haven’t received any credit against the shared id as it was a payment failure. Hence request you to please check with the bank concern regarding the same in case money is deducted and not refunded yet.

For any further assistance feel free to write in to [protected]@ixigo.com.

Regards,
Team ixigo.

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I have booked air ticket on dated 23.07.2018 from delhi to patna from my account. Ticket not booked due to technical error and amount of rs 2339 deducted from my account.
After spend of 16 days refund not given by you. Kindly refund my entire amount.

Payment i'd pay_acnjowjugdfjfa
Razor pay order i'd - order_acniyn5g0cqirt
Mobile number [protected]
Email i'd [protected]@gmail.com

Ixigo customer support has been notified about the posted complaint.

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J

Jagjit Bajwa

from Patiala, Punjab

Aug 8, 2018

I am boking 29july ticket 2848rs cut my acount but ticket not book please my money send plese plese sir

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Jagjit Bajwa's reply, Aug 8, 2018

please send my money 2tickets faild but not refund my money

Ixigo Customer Care's response, Aug 9, 2018

Verified Support

Hi Jagjit,

Greetings from ixigo!

Please check your mail box "[email protected]" as we have shared all the refund details against the mentioned amount and refunded the same to your source account.

For further assistance feel free to write in at [email protected].

Regards,
Team ixigo.

V

Vamdumaka

from Vasai-Virar, Maharashtra

Aug 10, 2018

Sir. I'm book the train tickets from kakinada port to secundrabad jn. Two times booked but my account balance is cut. But train ticket is not booked. Please refund my money in my account please sir understand my problem

Reply

Vamdumaka's reply, Aug 4, 2018

Totally my money cutted 1420+1200=2620

M

MOHSIN KHAN BABU

from Indore, Madhya Pradesh

Aug 13, 2018

Yesterday i book train ticket in dehradun exp from kota to mds but some isuues my booking hase been canceld but after 40 minutes not update my final status and i also paid all the money but booking hase canceld so plz refund my money...thnx

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