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Updated: Jul 4, 2026
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R
retneni
from Hyderabad, Telangana
Sep 10, 2018
Resolved
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Resolved

Website: ixigo.com & easemytrip.com

Ixigo and easemytrip are very very irresponsible organizations with the customers.

I booked the flight ticket on 01/09/2018 from hyderabad to muscat travel date 08/09/2018 (Jet airways carrier)

Booking ref no emt51547172.

The status is shown has confirmed.

During the check in only i came to know that the ticket was not confirmed.

In between one week i was neither informed nor refunded the money.

Due to which i am facing more than rs. 1.5 lakh. Loss, even job threat also.
Oct 19, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Sep 14, 2018
Ixigo Customer Care's response Hey,

Greetings from ixigo

We apologize for the inconvenience caused. We regret to inform you that booking reflects as failed as the PNR was not issued. We have escalated your concern to the service provider Easemytrip and they will reach out to you shortly to assist. Be assured, your amount is completely safe.

Thanks for your cooperation!

Regards,
Team ixigo
Sep 14, 2018
Updated by retneni Till now i didn't receive the my refund amount.
This is too much how many days will take to refund the amount.

I need a compensation for loss (1.5 lakh) incurred due to Ixigo & easemytrip organizations.
Sep 25, 2018
Updated by retneni Hi till now there is no update for my loss compensation.
View replies
A have booked ticket for train from thane to kolhapur for 3 November 2018. But somehow ticket get canceled.i have still not received the refund amount.
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    M
    Maaz777
    from Mumbai, Maharashtra
    Sep 9, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi
    Website: Ixigo

    I was booking 6 tickets from bdts to ndls from this ixigo app. I entered the details of my debit card and pressed enter but the page could not be loaded and the amount has been deducted from my account which is rs5386/- i did not recieve any ticket nor any refund. Plus ixigo has not even provided any contact number or helpline number where i can speak to someone incharge who can resolve the issue. If the ticket could not be booked why am i being charged for it and if i have been wrongfully charged then they must send the refund immediately as it is their fault completey.
    Sep 9, 2018
    Complaint marked as Resolved 
    Refund has been provided
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Sep 12, 2018
    Ixigo Customer Care's response     Hi,

    Greetings from ixigo!

    We hope your query has been resolved.

    Do let us know if there s anything else we can assist you with.

    Feel free to write at [protected]@ixigo.com.

    Regards,
    Team ixigo.
    View replies
    Sir mai train ka ticket book kiya
    Paisa kt gya leki ticket mila nahi
    Transaction id- ixi 1KNA4RR04M3FYE8VKC-1

    Price 1788.04
    Reply
    Ixigo Customer Care's response, Sep 12, 2018
    Verified Support
    Hi,

    Greetings from ixigo!

    Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5-7 days depending on your bank procedure.

    If there is anything else we can assist you with, do write to us at [email protected].

    Regards,
    Team ixigo.
    I was cancelled a train ticket perambur to new jalpaiguri 1st September.. Bt I couldn't got the refund yet..trp id- IXITR[protected]
    Reply
    Ixigo Customer Care's response, Sep 12, 2018
    Verified Support
    Hi Tirath,

    Greetings from ixigo!

    Please be informed we have already shared the refund details with you over e-mail id [email protected] against the shared id IXITR40407782570.

    For any further assistance feel free to write to us at [email protected].

    Regards,
    Team ixigo.
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      B
      Buchun
      from Dalhousie, Himachal Pradesh
      Sep 9, 2018
      Resolved
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      Resolved

      Address: New Delhi, Delhi
      Website: Www.ixigo.com

      I booking ticket on ixigo app but ticket is not confirmed and deducted my balance on my account i tried again and again cut deducted my balance in my account. Company massage me your balance refund on 5-7 days but not refund yet.

      Transaction id: ixi-1hd345ugoqtk4y0k2m-1
      Refund amount 3930.08
      Reference id: [protected]

      Transaction id: ixi-1hd38wvvhd5j8hej0p-1
      Refund amount 3930.08
      Reference id: [protected]
      Oct 13, 2018
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Sep 12, 2018
      Ixigo Customer Care's response       Hi,

      Greetings from ixigo!

      Please be informed refund against both the shared Trans ids have been initiated from our end and shared the details with you over e-mail. Request you to please check your mail box once.

      For any further assistance, feel free to write at [protected]@ixigo.com.

      Regards,
      Team ixigo.
      Sep 25, 2018
      Updated by Buchun       I booking train of ixigo but it's not confirmed and my balance is deducted in my account .after 1 days ixigo massage me your balance is refund 5-7 days but not refunded yet so please help me.

      Transaction ID: IXI-1KFQ96337Y5W6AQVHA-1
      Refund Amount 3930.08
      reference id: [protected]

      View replies
      I need to cancel my ticket in ixigo but cannot see my trip details on this app. They deleted my trip details. I need my refund
      Reply
      Ixigo Customer Care's response, Sep 12, 2018
      Verified Support
      Hi Dev,

      Greetings form ixigo!

      Could you please share the ixigo Booking/trip ID starting from "IXITR" or the PNR so that we can check and assist you better.

      Looking forward to your reply.

      For further assistance do write to us at [email protected].

      Regards,
      Team ixigo.
      I tried to book train ticked mentioned in attach photo same the amount deductted and no ticket got produced and failed. And after 6 days have passed the same money didn't refund in my account. Take the necessary and needful action please.
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        N
        nadeem Muhammed
        from Korba, Chhattisgarh
        Sep 7, 2018
        Resolved
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        Resolved

        Address: Buldhana, Maharashtra, 444203

        Dear sir,

        I have booking irctc tickets through your esteemed app.

        Today i booked a ticked for Nagpur to Shegaon through your app and successfully made the payment.

        However at the time of logging into irctc credentials the transaction did not go through successfully.

        The transaction history in your app shows "payment successful booking pending".

        Order id: IXITR[protected] date: 7th september, 2018

        Can you please help?

        Best regards,
        Oct 15, 2018
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Sep 14, 2018
        Ixigo Customer Care's response         Hey Nadeem,

        Greetings from ixigo

        Please be informed that if ticket is not issued then complete amount is auto-refunded within 5-7 bank working days. Kindly check your bank statement once. Also, we could not locate the mentioned booking id in our database. If your refund is not yet credited then please share the correct booking id with us at [protected]@ixigo.com. We'll do our best to help you.

        Thanks for your cooperation!

        Regards,
        Team ixigo
        View replies
        I booked ticket alld to Pune gyanganga express but ticket not booked nd 1590 RS transfer my account to ixigo at 20 August.money not received yet pls consider it..why process is slow.when will refund my money
        Reply
        Dear sir,
        I am shubham pratap singh, sir last 5 days ago 6/9/18 i will book the ticket from Bhusaval to Agra cant . Train karnatak express and Booking Id no. Is IXITR[protected]. And train ticket cancel is 7/9/18 But sir my money is not refund in my account . Today 5 days complete . Please reply my message
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          A
          Arulkeerthi
          from Chennai, Tamil Nadu
          Sep 7, 2018
          Resolved
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          Sir, i book my train ticket from thiruvarur to japur... The amount was deducted... After the confirmation captcha was not supported my mobile keyboard... So the booking was failed... When i get my refund amount? I want it immediately... Because, i have to book train tickets immediately... I am getting problem... Please help me to refund my money rs. 1611.36 as soon as possible...
          Oct 8, 2018
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Sep 07, 2018
          Ixigo Customer Care's response           Hi,

          Greetings from ixigo!

          Sincere apologise for the trouble caused. Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

          If there is anything else feel free to write to us at [protected]@ixigo.com.

          Regards,
          Team ixigo.
          View replies
          When i booked this flight it says it is non stop
          Now in this e ticket it is showing that this flight has 1 stop in ranchi

          Screen shot taken from ixigo aap of ticket showing NON STOP flight
          Whereas the mail and mesage which i recieved is showing that this flight has 1 stop
          Reply
          Hello,
          PAYMENT ID : 9CZG3YYVP158WMNCF
          ORDER ID : IXITR[protected]
          Payment of Rs. 3243 deducted but ticket comfirmation still pending and no refund yet. Really disappointed with ixigo sevices. their contact numbers are also switched off. No replies on email also. Please help with the refund.
          Reply
          Please confirm ASAP booking status of my ticket
          Booking Id: IXITR[protected]
          Train Name: Dee Double Decker
          Date of Journey:[protected]
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            Y
            yadav6755
            from Unnao, Uttar Pradesh
            Sep 6, 2018
            Resolved
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            Address: New Delhi, Delhi, 110034

            Mera paisa kb tak account m ayga pls send info my number [protected] sir m bht din se dekh rh hu par abhi tak nhi aya hai balance kuch btya hai mai aap ko booking id number btata hu 6851372 sir thoda btiya pls call mi my number [protected] y ticket mene 3 sep ko bnya tha jo ki delhi se guwahati tk ki flight thi jo ki faild ho gya th paymnt or account se balance due ho gya th
            Oct 7, 2018
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Sep 06, 2018
            Ixigo Customer Care's response             Hi,

            Greetings from ixigo!

            Thanks for writing in. We regret to inform you that the booking id 6851372 reflects as failed and ticket could not be issued. In case money is deducted it will be credited to your bank account within 3-5 working days.

            Feel free to write back to us at [protected]@ixigo.com for any further queries.

            Regards,
            Team ixigo.
            View replies
            Money was deducted from my account but not refunded my money back please refund my money back
            Reply
            Ixigo Customer Care's response, Sep 6, 2018
            Verified Support
            Hi Jithendra,

            Greetings from ixigo!

            Please be informed we haven’t received any credit against the shared id as it was a payment failure. Hence request you to please check with the bank concern regarding the same.

            For any other assistance feel free to write in at [email protected].

            Regards,
            Team ixigo.
            Dear sir

            Mene 07/09/2018 ki ticket book ki thi Jo ki Uska koi b confirm msg Nhi aaya Mera payment b Kat gya so plz my payment return Kar do my name. Rakesh Prajapat h
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              ओ
              ओ.पी यादव
              from Chandauli, Uttar Pradesh
              Sep 5, 2018
              Resolved
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              Resolved

              Address: Varanasi, Uttar Pradesh, 232105
              Website: No

              Sir i book ticket on 04/09/2018 from CNB to JKN DATE OF JURNEY 09/09/2018. My ticket not confirm transection failed by ixigo.
              Debit 237.68 rupess from my account
              My name omprakash yadav
              Date of dravels 09/09/2018
              Date of booking failed 04/09/2018
              Email id [protected]@gmail.com
              Mob no [protected]
              And some ixter copy i attacment.
              For proof.
              I can why debit balance from my acvount.
              Tow times try for booking but not successfull.and debit balance 237.68 rupess from a/c
              Card no ×××× ×××× ×××× 2066
              Ifsc code ubin0560553
              Oct 7, 2018
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Sep 06, 2018
              Ixigo Customer Care's response               Hi Omprakash,

              Greetings from ixigo!

              We would like to inform you that we haven’t received any credit against the shared ids as transaction was not completed. Hence request you to please check with the bank concern regarding the refund.

              Feel free to write in at [protected]@ixigo.com for any other assistance!

              Regards,
              Team ixigo.
              View replies
              Dear sir,
              As I booked the journey from Madurai to Chennai on aug 6th my booking got failed and my amount is still not credit and I booked the journey from Haveri to Madurai my booking got failed and my amount is still not credit.Kindly please do the needful

              Regards,
              Karthik
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                ओ
                ओ.पी यादव
                from Chandauli, Uttar Pradesh
                Sep 5, 2018
                Resolved
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                Address: Varanasi, Uttar Pradesh, 232105

                I book ticket date 04/09/2018. From kanpur central to varanasi jn. My ticket no book and no any information or ticket copy. And debit balance from my account 209.68 rupess please refund my balance in account. No any copy i have for attacment my email id [protected]@gmail.com
                Ifsc code ubin0560553
                Mobile [protected]
                My passbook show 209.00 rupess debit by ixigo. Present time i have no any photocopy for proof..
                Sep 5, 2018
                Complaint marked as Resolved 
                Mobile no 9451771020 Email id [email protected] Ifsc code ubin0560553 Debit card no ×××× ×××× ×××× 2066
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Sep 05, 2018
                Ixigo Customer Care's response                 Hi,

                Greetings from ixigo!

                Could you please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                Looking forward to your reply.

                For further assistance feel free to write to us at [protected]@ixigo.com.

                Regards,
                Team ixigo.
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                  B
                  bha_rati68
                  from Hyderabad, Telangana
                  Aug 29, 2018
                  Resolved
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                  Resolved

                  Address: Nagpur, Maharashtra, 440013

                  Sir
                  I tried to book online tickets from Nagpur to Secunderabad through our portal on 27 AUG, 18 at 21:51 Hrs & at 22:51 Hrs and on 28 Aug, 18 at 10:21 Hrs. through my a/c no.[protected] IFCS CODE SBIN0007641.
                  THE BOOKING FAILED 03 times DUE TO SOME TECHNICAL PROBLEM, but the amt.of Rs. 355/- +355/- + 355/- ( Total Rs.1015/-) debited through the said a/c have not been refunded. ( pl. see the attashments)
                  Please do the needful and refund the amt at the earliest.

                  Thanking you
                  with regards

                  Dharmveer Bharati
                  Indian Audit & Accounts Department
                  Nagpur
                  Oct 7, 2018
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 04, 2018
                  Ixigo Customer Care's response                   Dear Dharmveer,

                  Greetings from ixigo

                  We regret that your ticket could not be issued however, full amount is already processed to your bank and should reflect within 5 days. Kindly check your bank statement as some banks don't notify via sms when refund is credited. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                  Rest assured! Your money is safe and will surely be refunded to your bank.

                  For any queries, you can write to us at [protected]@ixigo.com

                  Thanks for your cooperation!

                  Regards,
                  Team ixigo
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                    P
                    Prity Shrivastava
                    from Allahabad, Uttar Pradesh
                    Aug 29, 2018
                    Resolved
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                    Resolved

                    Sir i want contact u i have some query related to account setting... I book train ticket i donot get any problem in booking i get my ticket but my problem is that why u save my account details without my permission. When i book my ticket it donot take any service charger but for second time it take some charges and it also save my all details without my permission which is not good.in this application there is no facility to contact with customer care no. If i have query then i donot get any way to solve it. There isliye of app and all has there customer care no to resolve the customer problem. I m warry about my account. If take my details without my permission then you also transfer my money or any types of cheating with my account. So if plz give me information very soon
                    Oct 1, 2018
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 29, 2018
                    Ixigo Customer Care's response                     Hi Prity,

                    Greetings from ixigo!

                    As discussed on phone please share the details so that we can work on your query.

                    For any further assistance feel free to write to us at [protected]@ixigo.com.

                    Regards,
                    Team ixigo.
                    View replies
                    I booked ticket alld to Pune gyanganga express but ticket not booked nd 1590 RS transfer my account to ixigo at 20 August.money not received yet pls consider it..
                    Reply
                    Ixigo Customer Care's response, Sep 5, 2018
                    Verified Support
                    Hi Sanju,

                    Greetings from ixigo!

                    Could you please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                    Looking forward to your reply.

                    For further assistance feel free to write to us at [email protected].

                    Regards,
                    Team ixigo.
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                      J
                      Joyan .K.Chinnan
                      from Neyyattinkara, Kerala
                      Aug 28, 2018
                      Resolved
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                      Resolved

                      Address: Ernakulam, Kerala, 686691

                      Dear manager

                      References id: [protected]

                      Transaction id: ixi-1e1kskqwnl8huespsv-1
                      Refund amount 1355.00
                      Merchant: www.ixigo.com

                      I'm joyan. K chinnam. I tried book train ticket through ixigo and money got deducted but train ticket hasn't seen confirmed and please make the refund at the earliest. Thanks...

                      Ixigo ref number mentioned for your reference

                      References id: [protected]

                      Pls do the needful

                      Regards
                      Joyan
                      Oct 1, 2018
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 29, 2018
                      Ixigo Customer Care's response                       Hi Joyan,

                      Greetings from ixigo!

                      Please be informed refund details against the share shared id has been sent to your mail id [protected]@gmail.com.

                      For any further assistance feel free to write to us at [protected]@ixigo.com.

                      Regards,
                      Team ixigo.
                      View replies
                      Hello sir
                      I request you to please remove my account details from my ixigo account . My email is [protected]@gmail.com

                      Please remove my account details from my id
                      Reply
                      Ixigo Customer Care's response, Sep 5, 2018
                      Verified Support
                      Hi Prity,

                      Greetings from ixigo!

                      Hopefully your concern has been addressed.

                      For any further assistance feel free to write to us at [email protected].

                      Regards,
                      Team ixigo.
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                        V
                        Vivek Soundarapandian
                        from Gurgaon, Haryana
                        Aug 23, 2018
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu, 600041

                        I'm vivek soundarapandian. I made a transaction on 23rd aug 2018 morning to book a train ticked between mas to ed but the payment got failed. I tried twice and both time it got failed. But both times money got deducted and it is not showing in failed transactions too. Please assist in getting my money back. The transaction amount is 547 twice and hence the total is about 1094. Please make the refund at the earliest. Thanks.
                        Sep 17, 2018
                        Complaint marked as Resolved 
                        It seems the deduction was from my bank account and it got credited by the bank. My issue is resolved.
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 23, 2018
                        Ixigo Customer Care's response                         Hi Vivek,

                        Greetings from ixigo!

                        Could you please share the ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                        For further assistance feel free to write to us at [protected]@ixigo.com.

                        Regards,
                        Team ixigo.
                        Sep 17, 2018
                        Updated by Vivek Soundarapandian                         Thank you for your response. I contacted my bank and got my refund. Thanks for the support :)
                        View replies
                        I purchased a train ticket for ₹ 980 + 10 for 2 people, i.e, 490 for one. I later revisited to check how many seats are left on it after purchasing the ticket and came to see that the price for a ticket is 450 for one. That means, for those two tickets I lost ₹80 in total How is that possible ? I demand a refund of ₹80.
                        Reply
                        Ticket booked and transcation failed and refund not received
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                          N
                          Nadeemsk
                          from Lucknow, Uttar Pradesh
                          Aug 21, 2018
                          Resolved
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                          Resolved

                          My ticket status is still pending since 4 hrs .i had bookes 3 ticket from JHS to LTT train no. 12174. When i booked availability was WL/10 . if ticket cancel or booking unsuccessful so when i get refund amount. And full amount will return .? My booking details is following.
                          Booking Id: IXITR[protected]
                          Train Name: Udyog Nagri Express
                          Date of Journey:[protected]
                          Sep 23, 2018
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 23, 2018
                          Ixigo Customer Care's response                           Hi Nadeem,

                          Greetings from ixigo!

                          Please be informed booking against the shared id IXITR[protected] is failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                          For further assistance feel free to write in at [protected]@ixigo.com.

                          Regards,
                          Team ixigo.
                          View replies
                          You informed me that I cancelled my booking. But I have not cancelled any bookings. Why you cancel and how? Which booking I have cancelled I don't know?
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                            M
                            Megha Sharma95
                            from Mangalore, Karnataka
                            Aug 20, 2018
                            Resolved
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                            Resolved

                            Website: Ixigo.com

                            I wasn't able to book a ticket and my balance of 1590 was deducted from the account... It's been 2 weeks still there's no refund.. Pls refund back...
                            I've tried contacting them since 2 days...
                            I've mailed them so may times but there is no reply at all.. It's not the way you guys keep ur customer updated... Please do reply us fo our queries. And refund me back...
                            Aug 20, 2018
                            Complaint marked as Resolved 
                            I had written my complaint @ 11 in the morning in this site... I've been struggling since 3 days for my refund issues.. I had mailed ixogo n I had never got any reply by them... N after I added my complaint in this site.. they replyed me through email @ 1 in d afternoon... By evening I've got refunded.. thank you so much... 😊 Luv the site
                            Ixigo customer support has been notified about the posted complaint.
                            Aug 20, 2018
                            Updated by Megha Sharma95                             Please refund me back as soon as possible
                            Aug 20, 2018
                            Updated by Megha Sharma95                             Thank you so so much... It's such a useful site for someone who is struggling for refunds and other issues...
                            I've been refunded... 😊
                            Verified Support
                            Aug 23, 2018
                            Ixigo Customer Care's response                             Hi Megha,

                            Thanks for the update.

                            For any further assistance please do write to us at [protected]@ixigo.com.

                            Regards,
                            Team ixigo.
                            Jun 07, 2021
                            Updated by Megha Sharma95                             We booked the flyt from Paytm, why do I write the complaint to ixigo..
                            View replies
                            I have cancelled my ticket From agartala to Shilchar 14 august 2018. Ixigo said that money will be refunded within 6 days but still i have not receive money .If this kind of things happened with us how we will believe in ixigo these is totally out of control.
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                              A
                              AishAhuja1
                              from Mumbai, Maharashtra
                              Aug 18, 2018
                              Resolved
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                              Resolved

                              I was trying to book my ticket for train 11057 from dadar to dhule which was failed for some reason from the ixigo site. The amount was deducted. But the ticket was not booked.After several retries the ticket was not booked nor receiving any reply from there end. The order ID of the same is IXITR[protected]. I didnt received my refund nor the ticket was booked.
                              Sep 19, 2018
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 19, 2018
                              Ixigo Customer Care's response                               Hi Aish,

                              Greetings from ixigo!

                              Please be informed booking against the shared id is failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies.

                              For any further assistance feel free to write to us at [protected]@ixigo.com.

                              Regards,
                              Team ixigo.
                              View replies
                              9/8/2018 ixigo ticket was not booked.
                              Please refund my amount in account=355/-
                              Reply
                              shankar@sahoo's reply, Aug 17, 2018
                              Please refund (9/8/2018)
                              I m rajinder singh I booked tarin ticket amritsar to Delhi 2time but both time my ticket cancle I booked on 13 aug but money didnt refund in my account yet I racieved mag sent by ixigo I am again and again sent mail on there id www.ixigo.com but they didnt refund I don't know how will
                              Reply
                              I have booked a ticket from saharsa to patna in janhit express with the help of ixigo app, my money has been deducted three times that is in total 3060rs. i have logged a complain but the company is not responding nd they have still not re-funded my money. Kindly help me to refund my money.
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                                C
                                Chaituzaveri
                                from Gulbarga, Karnataka
                                Aug 13, 2018
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra, 400067

                                I tried booking train tickets using ixigo app.
                                It took the payment bt somehow couldn’t book the tickets.. so promised to refund within 5 days.. after which they stoped replying my mails sent to [protected]@ixgo.com
                                and [protected]@ixigo.com

                                My details are as follows..
                                Chaitanya Zaveri
                                [protected]
                                [protected]@gmail.com

                                Transaction details are as per screenshot attached to complaint
                                Sep 15, 2018
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 15, 2018
                                Ixigo Customer Care's response                                 Hi Chaitanya,

                                Greetings from ixigo!

                                Please be informed we have already refunded the said amount against the failed booking to your bank. Sent all the refund details to your mail id [protected]@gmail.com.

                                For any further assistance feel free to write at [protected]@ixigo.com.

                                Regards,
                                Team ixigo.
                                View replies
                                Ixigo — didn't receive my refund back.. they told me to refund the amount in 5 working days but i didn't receive any till date.

                                Booking id : IXITR[protected]
                                Reply
                                Ixigo Customer Care's response, Aug 23, 2018
                                Verified Support
                                Hi Ramanuj,

                                Greetings from ixigo!

                                Please be informed we have already shared the refund details with you over e-mail. request you to please check with the bank concern once.

                                For any further assistance feel free to write to us at [email protected].

                                Regards,
                                Team ixigo.
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                                  A
                                  Abhishek Anchalia
                                  from Jaipur, Rajasthan
                                  Aug 11, 2018
                                  Resolved
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                                  Resolved

                                  Address: Churu, Rajasthan, 331403

                                  Hello
                                  I tried to book a ticket of spice jet from new delhi to patna on 03/08/2018. The flight number was sg8144 and the departure date was 24/08/2018. The required money ₹2795 was deducted from my bank account but i did not get any ticket or confirmation from either ixigo app or spice jet. Please look forward to this problem because it is really freaking me out.
                                  No trips are showing and no response i am getting from spice jet, they are saying to contact to ixigo regarding this matter as they are saying in our system payment is showing pending.
                                  P. S. I had tried ixigo for first time and if this issue is not resolved immediately then i won't be able to use this app for next time. Thank you.
                                  Pnr no. - u745wv

                                  Abhishek anchalia
                                  Booked via number:-[protected]
                                  Sep 14, 2018
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 13, 2018
                                  Ixigo Customer Care's response                                   Hi Abhishek,

                                  Greetings from ixigo!

                                  We have escalated your concern to EaseMyTrip and it will be resolved soon. We appreciate your patience meanwhile.

                                  For further assistance feel free to write to us at [protected]@ixigo.com.

                                  Regards,
                                  Team ixigo.
                                  View replies
                                  Sir my refund not receive 23 days. plz sir send my refund
                                  Reply
                                  Ixigo Customer Care's response, Aug 15, 2018
                                  Verified Support
                                  Hi Dinesh,

                                  Greetings from ixigo!

                                  Please be informed we have already refunded the said amount against the failed booking to your Freecharge wallet. Request you to please check with their customer support once.

                                  For any further assistance feel free to write at [email protected].

                                  Regards,
                                  Team ixigo.
                                  I m booking train from gorakhpur to Delhi in AVNT HUMSAFAR EXPRESS
                                  While checking it
                                  The fare is showing 1175
                                  But while booking it is showing 1710
                                  Why
                                  Whats the issue
                                  Please solve this issue as soon as possible
                                  Reply
                                  Train no-22114 .Pnr no-[protected]. Transaction -id [protected], ixigo-booking id-ixitr[protected], kcvl to pnvl, passenger- rk kurup & vrkurup date of booking -5/8/2018, date of journy-6/9/2018
                                  this ticket booked through your site.Please cancel and re fund the money to my bank
                                  thanks radhakrishna kurup- [protected]
                                  rk.Kurup @rediffmail.Com
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                                    D
                                    Dharanichowdary Chinni
                                    from Thrissur, Kerala
                                    Aug 10, 2018
                                    Resolved
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                                    Resolved

                                    Sir,
                                    I have booked a train tickets from
                                    Vishakapatnam to vijayawada on
                                    1st aug, 2018
                                    For konark express with a pnr
                                    Number : 11020 of an
                                    Order no:ixitr[protected]
                                    Around 6: 40pm, i got a message of
                                    Money deduction from my account.
                                    My money is deducted but its not
                                    Refunded. It has been 10 days since then.
                                    Please check the refund and i hope a fast
                                    Response
                                    Thank you
                                    Oct 1, 2018
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 28, 2018
                                    Ixigo Customer Care's response                                     Hi,

                                    Greetings from ixigo!

                                    Please be informed we haven’t received any credit against the shared id as it was a payment failure. Hence request you to please check with the bank concern regarding the same in case money is deducted and not refunded yet.

                                    For any further assistance feel free to write in to [protected]@ixigo.com.

                                    Regards,
                                    Team ixigo.
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                                      M
                                      mdsohail2012
                                      from Udaipur, Rajasthan
                                      Aug 8, 2018
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                                      I have booked air ticket on dated 23.07.2018 from delhi to patna from my account. Ticket not booked due to technical error and amount of rs 2339 deducted from my account.
                                      After spend of 16 days refund not given by you. Kindly refund my entire amount.

                                      Payment i'd pay_acnjowjugdfjfa
                                      Razor pay order i'd - order_acniyn5g0cqirt
                                      Mobile number [protected]
                                      Email i'd [protected]@gmail.com
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      I am boking 29july ticket 2848rs cut my acount but ticket not book please my money send plese plese sir
                                      Reply
                                      Jagjit Bajwa's reply, Aug 8, 2018
                                      please send my money 2tickets faild but not refund my money
                                      Ixigo Customer Care's response, Aug 9, 2018
                                      Verified Support
                                      Hi Jagjit,

                                      Greetings from ixigo!

                                      Please check your mail box "[email protected]" as we have shared all the refund details against the mentioned amount and refunded the same to your source account.

                                      For further assistance feel free to write in at [email protected].

                                      Regards,
                                      Team ixigo.
                                      Sir. I'm book the train tickets from kakinada port to secundrabad jn. Two times booked but my account balance is cut. But train ticket is not booked. Please refund my money in my account please sir understand my problem
                                      Reply
                                      Vamdumaka's reply, Aug 4, 2018
                                      Totally my money cutted 1420+1200=2620
                                      Yesterday i book train ticket in dehradun exp from kota to mds but some isuues my booking hase been canceld but after 40 minutes not update my final status and i also paid all the money but booking hase canceld so plz refund my money...thnx
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                                        N
                                        Nitika@20
                                        from Pune, Maharashtra
                                        Aug 7, 2018
                                        Resolved
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                                        Resolved

                                        This is regarding Trip ID: [protected] : PUNE to VISKHAPATNAM
                                        The ticket is refundable, The Booking provider (Cleartrip )had e-mailed me that they would refund the money to ixigo wallet .And Ixigo would be liable to pay the refund amount of rs 519.

                                        In the breakdown Summary of Ixigo page, , it's showing the refund amount as Rs 0.Please refund the money which is refunded by airlines and not mentioned against any charges.

                                        Also please confirm about the money paid through earned ixigo money, according to terms and conditions both gets credited .
                                        Below is the link where your terms and conditions are mentioned.
                                        https://www.ixigo.com/help-center#flight-faq

                                        Please stop making fools of customers and take this issue forward otherwise I need to take strict action against you .
                                        Sep 18, 2018
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 10, 2018
                                        Ixigo Customer Care's response                                         Hi Nitika,

                                        Greetings from ixigo!

                                        Please check your ixi-wallet we have credited Rs 520 against the shared trip id [protected].

                                        For any further assistance please write to us at [protected]@ixigo.com.

                                        Regards,
                                        Team ixigo.
                                        View replies
                                        The payment ID 196XNINTEBZY8F1FO4
                                        and the ticket is from to nasik to parbhani 2 person there order no is: IXITR[protected]
                                        i am kindally requesting you to please refund the amount.

                                        Your's faithfully
                                        Reply
                                        Ixigo Customer Care's response, Aug 10, 2018
                                        Verified Support
                                        Hi Sankalp,

                                        Greetings from ixigo!

                                        Please be informed refund is already been process from our end against the given id. We have sent all the refund details to [email protected].

                                        For any further assistance feel free to write in at [email protected].

                                        Regards,
                                        Team ixigo.
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