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Ixigo Complaints & Reviews

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Updated: Jan 28, 2026
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Ixigo reviews & complaints page 118

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S
Sandeep Google
from Haldia, West Bengal
Feb 16, 2018
Resolved
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Address: Kolkata, West Bengal, 700050

My issue still not resolved, searched for 17th feb flight from del-ccu
Whereas when it got redirected to the concerned booking partner easemytrip
Then it got routed to17th mar and payment was debited.

Neither easemytrip nor the airlines (Indigo) helped me in that instance.
They were charging more to do a date change. This was so insane. I have
Deleted the app of ixigo.

Regards
Sandeep chaturvedi
Mar 20, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2018
Ixigo Customer Care's response
Hi Sandeep,

Greetings from ixigo

We're not able to find your booking details. Kindly send us a brief query of your concern along with the Trip Id at [protected]@ixigo.com. It will help us to assist you better.

We'll look forward to hear from you

Regards,
Team ixigo
Hi, Sandeep.

Thank you for writing to us.

As checked with reference to your concern, you were in touch with our customer service team on 7th Feb just after the booking made by you and our team had suggested as a one-time goodwill gesture, to make a new booking and we will waive-off our change fees for the previous booking and this was for within 24 hours only. However, there was no response from your end after that. As of now, this booking stands confirmed with us for 17th March and we look forward to welcoming you on board.

Regards,
Team IndiGo
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    K
    Krishna39912042
    from Noida, Uttar Pradesh
    Feb 13, 2018
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    Please refund my money krishna kumar age 28 years [protected] email id krishna.[protected]@gmail.com user id heena2753 fromDEE to BGS delhi s rohilla to begusarai

    Your Delhi - Begu Sarai train booking could not be confirmed. Refund of Rs.495 has been deducted
    Krishna kumar age28 years mob [protected] Emil.id krishna.[protected]@gmail.com
    Booking Id: IXITR[protected]
    Train Name: Mahananda Express
    Date of Journey:[protected]
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Feb 19, 2018
    Ixigo Customer Care's response
    Hi Krishna,

    Greetings from ixigo!

    Your refund has already been initiated and shall be credited to your account in another 2 to 3 working days.

    For any further query please write to us at [protected]@ixigo.com.

    Regards,
    Team ixigo
    Send me complete information when I'll get my refunded amount from the given pnr- [protected]
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      H
      hemant@94
      from Gurgaon, Haryana
      Feb 11, 2018
      Resolved
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      Resolved

      Address: Moradabad, Uttar Pradesh, 244001
      Website: ixigo

      Sir,
      I booked a ticket for 10th febuary 2018 from lucknow (Lko) to moradabad (Mb) at abadh assam exp. Train no.-15909. The tickets were confirmed. But due to more than 3 hours of delaying. I tried to cancel all of my tickets from ixigo because it was not directly booked from irctc. The cancellation process showed "cancelation process is not permitted after the journey date." but the train was already late and reaching time 14:58 on 11th febuary 2018 to the boarding station lucknow. Tdr file is also not being processed because of the same issue.
      Kindly do revert back as soon as possible!
      Thank you!
      Mar 18, 2018
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Feb 15, 2018
      Ixigo Customer Care's response
      Hi Hemant,

      Greetings from ixigo!

      Sincere apologise for the trouble caused. We have got this checked and will be refunding the amount to your source account in 5 to 7 working days.

      For any further queries you can always write to us at [protected]@ixigo.com.

      Regards,
      Team ixigo
      I booked the train ticket through ixigo web
      the pnr numbers are
      [protected]
      [protected]
      [protected]
      the tickets are not confirmed .

      how i cancel the ticket ?
      please help me.

      p.subramanian
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        Rajeevan T
        from Kunnamangalam, Kerala
        Feb 8, 2018
        Resolved
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        Website: www.ixigo.com

        I booked a sleeper train ticket through ixigo on 23 jan 2018. While booking, it redirected to irctc web page and using my irctc account i booked the ticket. It's amounted of 260 inr. But unfortunately i want to postpone my trip and i had cancelled my train ticket booked through ixigo on 24 jan 2018. But the refund amount of rs.200 is not refunded yet. While i go to the irctc page they says that the ticket was not booked through irctc and it cannot be refunded. I informed this problem to ixigo and they said that they will refund the amount within 5-7 days. But no action was from there after 7 days, and i didn't get my money yet.
        Feb 9, 2018
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Feb 15, 2018
        Ixigo Customer Care's response
        Hi,

        Greetings from ixigo!

        We hope your concern has been resolved.

        For any further assistance you can directly write to us at [protected]@ixigo.com.

        Regards,
        Team ixigo
        Sir please refund my money my account email id krishna.[protected]@gmail.com From DEE to BGS train mahamana exp 25 February 2018 Krishna kumar age28 year male
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          V
          Vijay Pruthi
          from Gurgaon, Haryana
          Feb 3, 2018
          Resolved
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          Resolved

          Address: Gurgaon, Haryana, 122009
          Website: Ixigo

          I booked the train ticket through this app and my pnr no is [protected] for a journey from calicut to ernakulam jn for a journey on 10th february, 2018.
          Now unfortunately i need to cancell the booking of some exigency in the family.
          It is frustating to not being able to cancel the booking on this app.
          App was quite about this at the time of booking and now i am am getting no clue as to what to do.

          Regret i used this app.
          Mar 12, 2018
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Feb 05, 2018
          Ixigo Customer Care's response
          Hi Vijay,

          Greetings from ixigo!

          Hopefully your query has been resolved.

          For any further assistance please write to us at [protected]@ixigo.com.

          Regards,
          Team ixigo
          I booked two tickets through this app in ICRTC to travel on 26.03.2018from Tutucorin to Chennai .The tickets were booked on 07.02.2018.Amounts deductedfrom my account and shown as failure for tickets.But it is not reflected in refund status in ICRTC.The amount deducted was Rs.1655/-
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            M
            Mohan89542
            from Aluva, Kerala
            Feb 1, 2018
            Resolved
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            Website: www.ixigo.com

            My name is radhakrishnan, and i am from kerala. I had booked a train ticket through ixigo.com mobile app on 20th december 2018. But it got cancelled as i enter a wrong password. The cash was deducted but booking was not done. I got an sms from ixigo saying that my cash will be refunded within 7 days. But even after 45 days, they have not given my money back. I had contacted their customer care several times, but they are repeatedly saying that they have already processed my refund but never given me any proof for that. Their customer care people are very rude and disconnecting my calls without completing the conversation. Normally i book through paytm and their services has been excellent.in case of cancellation they used to give me refund immediately. Kindly do the needful to take action against them and get my refund. Thank you very much
            Mar 9, 2018
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Feb 05, 2018
            Ixigo Customer Care's response
            Hi Mohan,

            Greetings from ixigo!

            Hopefully your query has been resolved.

            For any further assistance please write to us at [protected]@ixigo.com.

            Regards,
            Team ixigo
            My complaint is not yet resolved. No refund yet. Please do something
            Sir I have book my train ticket from your app during my booking the ticket was not booked and nd I didn't get any booking information and my money get deducted two times from my account..sir plzzz resolve my problem the money amount is 3250.sir plzzz refund my rupee.. because i have no money .
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              S
              Santhosh 1978
              from Malappuram, Kerala
              Jan 25, 2018
              Resolved
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              I was booked ticket through ixigo on 18/01/2018 from thrissur to trivandrum on trivandrum mai for28/02/2018.But some technical error I was not completed it and my cash of Rs.450(225+225) was deducted from my account. A message got from ixigo that refund for your failed train booking will be credited to your account within ten working days.But no amount was refunded until yesterday.please consider my mail and refund my money back as early as possible
              Mar 5, 2018
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Jan 29, 2018
              Ixigo Customer Care's response
              Hi Santosh,

              Greetings from ixigo

              We'd like to inform you that your refunds have been already processed on 18th Jan and should reflect in our account in 10 working days depending on your bank. Our team has also sent the refund transaction numbers through which you can track the amount with your bank.

              Feel free to write to [protected]@ixigo.com if you need any other assistance!

              Regards,
              Team ixigo
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                C
                chinnna
                from Kolkata, West Bengal
                Jan 25, 2018
                Resolved
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                Resolved

                Address: Chennai, Tamil Nadu, 600010
                Website: ixigo

                Dear sir,
                I have booked train ticket chennai to ambur. I have cancelled it at 16/1/2018. Still i am not get any refund from ixigo. I have tried feed back and complaint sites of your mail but no one bothered about this.
                That ticket was refunded by irctc. Still i am not get any refund. Kindly refund my money to my account. My reference id-[protected]
                Mar 17, 2018
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Jan 29, 2018
                Ixigo Customer Care's response
                Hi,

                Greetings from ixigo

                We're unable to find any details with the given information. Kindly send us a brief query of your concern along with the Trip Id at [protected]@ixigo.com. It will help us to assist you better.

                Thanks for your cooperation!

                Regards,
                Team ixigo
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                  S
                  shekhar0892
                  from Pune, Maharashtra
                  Jan 25, 2018
                  Resolved
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                  Resolved

                  Address: 412308
                  Website: ixigo

                  I was about to book my ticket from pune to delhi. On putting the promo code, the transaction failed multiple times and i was not able to do the transaction.

                  Finally i was able to book when i tried without promo code and other card.

                  Later i found that amount was deducted from my first failed transaction also.

                  I even had to face a loss of time and also of not using promo code.

                  If promo code was not working, i could have used goibibo or makemytrip. At least they have a smooth transaction process.

                  Highly disappointed as a new user.

                  Please do the needful.

                  Regaards,
                  Shashank shehkar
                  Feb 25, 2018
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 25, 2018
                  Ixigo Customer Care's response
                  Hi Shashank,

                  Greetings from ixigo

                  We're really sorry to hear about the issues you have had to face. Kindly send us a brief query of your concern along with the Trip Id at [protected]@ixigo.com. Our team will fix the issue quickly.

                  Thanks for your cooperation!

                  Regards,
                  Team ixigo
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                    P
                    Pranav971
                    from Delhi, Delhi
                    Jan 21, 2018
                    Resolved
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                    Resolved

                    Hello
                    I tried to book a ticket of air india from chandigarh to pune on 21/01/2018. The flight number was ai813 and the departure date was 28/03/2018. The required money ₹4092 was deducted from my bank account but i did not get any ticket or confirmation from either ixigo app or air india. Please look forward to this problem because it is really freaking me out.
                    P. S. I had tried ixigo for first time and if this issue is not resolved immediately then i won't be able to use this app for next time. Thank you
                    Feb 22, 2018
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 22, 2018
                    Ixigo Customer Care's response
                    Hi Pranav,

                    Greetings from ixigo

                    We are unable to find any details of your booking. Kindly send us a brief query of your concern via the Feedback option in left app menu. It will help us to address your concern quickly.

                    We're looking forward to hear from you.

                    Regards,
                    Team ixigo
                    I have booked ticket through ixigo app on 28/01/2018. There is confirmation regarding ticket booked received .
                    Payment done through my friends debit card, money debited from bank account. Till dated no refund is received. Please do the need full.
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                      A
                      from Bhopal, Madhya Pradesh
                      Jan 18, 2018
                      Resolved
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                      Resolved

                      status of my refund amount

                      Address: 496001

                      Dear ixigo team

                      1. I booked a ticket for 04 person in train no 12442, rajdhani exp for 31 dec 2017 vide
                      Pnr - [protected]
                      Transaction id - [protected]

                      2. Subsequently i cancelled the above ticket on 31 dec vide cancellation id - [protected] and an amount of rs 1915 refund was initiated

                      3. It was mailed to me that refund of rs 1915.00 will be refunded in 10 days.
                      br...
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                      vinay nalam
                      from Taliparamba, Kerala
                      Jan 16, 2018
                      Resolved
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                      Address: Vizianagaram, Andhra Pradesh, 535002
                      Website: www.consumercomplaints.in

                      I have booked a ticket in ixigo app which is redirect to my irctc account and it gone well. But unfortunately i have another schedule so i cancelled that train ticket successfully. Later i have received a message from ixigo that the amount is refund to your account with in 10 days sounds good. But i have received another message from irctc like please collect your refund amount from agent. Is this ixigo is an agent? I have booked my train ticket by using my debit card. Is ixigo transfer refund amount to my card?
                      Feb 24, 2018
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 16, 2018
                      Ixigo Customer Care's response
                      Hi Vinay,

                      Greetings from ixigo!

                      Since you have booked your ticket through ixigo it will be credited from our end in 10 days.

                      Regards,
                      Team ixigo
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                        Sompriya Dalui
                        from Kolkata, West Bengal
                        Jan 13, 2018
                        Resolved
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                        Address: Kolkata, West Bengal
                        Website: ixigo.com

                        This is to notify you that i tried booking two tickets from bhubaneshwar to howrah and the moment i made the payment the page went off leaving me with no options of putting the password. Although the tickets weren't booked, my money amounting to rs.308 got deducted. This is not a process to run an application when you don't have proper procedure.
                        Kindly let me know how soon will it be refunded and if you want to run your app successfully, provide a customer care number and solve the problems to avoid such hassles.

                        For your reference,

                        Booking id: ixitr[protected]
                        Train name: bbs jan shatabdi
                        Date of journey:[protected]
                        Feb 21, 2018
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 17, 2018
                        Ixigo Customer Care's response
                        Hi Somapriya,

                        Greetings from ixigo!

                        Kindly share the booking details so that we can get this checked and update you at the earliest.

                        For any further assistance, you can write to us at [protected]@ixigo.com.

                        Regards,
                        Team ixigo
                        I have booked flight ticket from Mumbai to Raipur today i.e.15/01/2018 by ixigo apps. As soon as the payment made by me and money deducted from my accounts the site got off and i didnt got ticket.So Plz help me about this. my contact no.[protected]
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                          Victor Daniel
                          from Bengaluru, Karnataka
                          Jan 12, 2018
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka

                          Hi good morning.

                          I have booked train ticket on 17/12/2017 from ixigo app and money was paid rs of 720 due to exceed of time the ticket was not booked and i received a msg saying (Victor, sorry booking for your yresvantpur jn to raichur train with booking id: ixitr[protected] was not confirmed refund of rs 720 has been initiated and will be credited to your account within 10 working days.

                          Its been more than 20 days still i didnt get my money back i request you to do the needfull thank you.
                          Feb 24, 2018
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 16, 2018
                          Ixigo Customer Care's response
                          Hi Vicky,

                          Greetings from ixigo!

                          As per your discussion with our team your query has been resolved.

                          For any further assistance you can write to us at [protected]@ixigo.com.

                          Regards,
                          Team ixigo
                          Dear sir
                          Deduct my money but ticket are cancelled
                          Plz refund money in this acoount
                          Ixigo — train ticket booking

                          Hi good evening Sir.

                          I have booked train ticket on 18/1/2018 from ixigo app and money was paid Rs1248 due to exceed of time the ticket was not booked and i received a msg saying (Rajesh sorry booking for your Chennai central jn to tata nagar train with booking id: IXITR[protected] was not confirmed refund of Rs1248 has been initiated and will be credited to your account within 10 working days.
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                            Barath_viji
                            from Chennai, Tamil Nadu
                            Jan 10, 2018
                            Resolved
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                            Resolved

                            Address: Salem, Tamil Nadu, 636006
                            Website: www.ixigo.com

                            I have booked train tickets from chennai mas to salem.. Since there was a change in the plan and the tickets were not confirmed and it was in waiting list, so i have cancelled my tickets and i got a message that i should get the refund from the agent, but i don't know who is the agent can you please explain about this... And the amount is huge around 1100 should be refunded to me... Please explain me about this... My number is [protected]
                            Feb 17, 2018
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Jan 08, 2018
                            Hilal Malik's response
                            An amount of Rs.3, 892.00 has been debited from A/C no. XXXX6571 for an online payment done using HDFC Bank NetBanking. Exclusive offer http://bit.ly/2eN7UNz
                            Verified Support
                            Jan 16, 2018
                            Ixigo Customer Care's response
                            Hi Barath,

                            Greetings from ixigo!

                            Your refund is already been initiated and the amount will be credited back to your source account in 5 to 7 working days.

                            For further assistance you can write to us at [protected]@ixigo.com

                            Regards,
                            Team ixigo
                            I have booked a railway ticket from bangalure to kacheguda and it was not done but later on my money is deducted from my account having transition details as [protected]IGACRATYW5 ...please resolve this issue and return my money back.
                            Not tickets book but payment desecrated. 1. Masrat Jan
                            2. Mahira Hilal
                            Hii,
                            I have booked Lucknow to hapur 2 bus ticket by ixigo name hariom shishodia and preeti shishodia by jagdamba tourism Lucknow on 28 February'18 at 11:00 pm. I was called 10:50 to 11:30 pm in jagdamba tourism but there was ingage call after then picked my call and give operator number but operator side no response.
                            So return my money a.s.a.p its jagdamba tourism falt not me.I was already mailed ixigo.
                            Regards,
                            Hariom shishodia
                            [protected].
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                              Zayf Siddiqui
                              from Tiruchirappalli, Tamil Nadu
                              Jan 10, 2018
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110027

                              Sir,
                              I booked a ticket for 9th january 2018 from bhadohi (Boy) to anand vihar terminal (Anvt) at bsb garib rath train no.-22407. The tickets were confirmed. But due to 3 hours of delaying. I tried to cancel all of my tickets from ixigo because it was not directly booked from irctc. The cancellation process showed "cancelation process is not permitted after the journey date." but the train was already late and reached at 00:44 i. E. 10th january 2018 to the boarding station bhadohi. Tdr file is also not being processed because of the same issue.
                              Kindly do revert back as soon as possible!
                              Thank you!
                              Feb 17, 2018
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 16, 2018
                              Ixigo Customer Care's response
                              Hi Zayaf,

                              Greetings from ixigo!

                              Kindly share the booking details with us at [protected]@ixigo.com so that we can assist you better.

                              For any further assistance you can write to us at [protected]@ixigo.com.

                              Regards,
                              Team ixigo
                              Hi

                              My name is solman i have online flight booking for two tickets.Till now i didnt get any cash back for that tickets.Can you please check it. And make cashback avaliable in my wallet
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                                rajeev sachwani
                                from Etawa, Madhya Pradesh
                                Jan 9, 2018
                                Resolved
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                                Resolved

                                Website: www.ixigo.com , www.cleartrip.com

                                I have booked two tickets from ahmedabad to mumbai for 27th march 2018, they have deducted my money and not received any email or response from them.

                                Tried to contract both ixigo and clear trip but there is no response. There is no contact detail for ixigo available online and cleartrip ask for booking id which is still not generated.

                                This is frequent activity from such kind of websites
                                Feb 23, 2018
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 16, 2018
                                Ixigo Customer Care's response
                                Hi Rajeev,

                                Greetings from ixigo!

                                We hope your query was addressed.

                                For any further assistance you can write to us at [protected]@ixigo.com.

                                Regards,
                                Team ixigo
                                Get Registered IELTS certificates without attending the Exam(infos.[protected]@gmail.com)
                                Email: infos.[protected]@gmail.com
                                (whatsapp: [protected]
                                Website: http://traveldocs.webs.com/
                                Hello we can help you get good and you desired score on the IELTS & TOEFL, ESOL, and CELTA/DELTA, PTE test and it will be registered into the database of the examination board and can be verified from anywhere in the world.

                                We offer the following services from which you can choose any of the options below.

                                1- we provide Official PTE certificate with registration into the database and actual center stamps for customers interested in obtaining the certificate without taking the test.

                                2- If you already took the test and it less than a month that you took the test, we can update the results obtained in your previous test to provide you with a new certificate with the updated results for you to follow you PR procedures without any risk.

                                3- we can provide Question papers for future test before the actual test date. the questionnaires will be issued about 6 to 10 days before the test data and will be 100% same questions that will appear in the test. guaranteed at 100%.

                                4- We are teachers and examination officials working together as team so you can choice any of our proffessional to go in for
                                the exams on your behaft.

                                5- You can register for your exams and go in for but we shall provide your target scores as you request because we have underground partners working at any center test which give us access into the system.

                                let me know which of the options you will like so we can process for you.

                                Our organisation is well connected with various invigilators, British council data
                                base managers and test centers, which enables us to register your scores in any ielts
                                center around the world . All our certificates are original and British Council
                                certified.
                                We sell registered IELTS & TOEFL, ESOL, and CELTA/DELTA and other English Language

                                Email: infos.[protected]@gmail.com
                                (whatsapp: [protected]
                                Website: http://traveldocs.webs.com/
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                                  Sonu Rangrej
                                  from Jaipur, Rajasthan
                                  Jan 8, 2018
                                  Resolved
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                                  Resolved

                                  Address: 332710
                                  Website: Sasti ticket

                                  Hi team,

                                  I have booked a flight from ixigo mobile application as a new user with"twice600" coupon code to get an eligible cashback of rs 600 as ixigo money in 48 hrs after booking confirmation.

                                  I have not received cashback money in my account yet.

                                  Below are may details,

                                  6e 625 indigotrip id: prl05dpgxsy | pnr: vez2fj
                                  Delhi to ahmedabad

                                  Reference number : prl05dpgxsy
                                  Generation time : 06-jan-2018, 13:05:39
                                  Booking status :
                                  Confirmed

                                  26/02/2018 - new delhi to ahmedabad - by air
                                  Flight : indigo, 6e-625
                                  Departure : 22:50, mon 26-feb : new delhi, in (Delhi indira gandhi intl - del) : terminal 1
                                  Arrival : 00:25, tue 27-feb : ahmedabad, in (Sardar vallabh bhai patel intl - amd)
                                  Class : economy

                                  Name status airline pnr
                                  Mr salman khan (Adt) ok vez2fj
                                  Jan 8, 2018
                                  Complaint marked as Resolved 
                                  E-mail Id - [email protected] Mo.- 8387896786
                                  Ixigo customer support has been notified about the posted complaint.
                                  Jan 08, 2018
                                  Updated by Sonu Rangrej
                                  Hi team,

                                  I have booked a flight from ixigo mobile application as a new user with"TWICE600" coupon code to get an eligible cashback of rs 600 as ixigo money in 48 hrs after booking confirmation.

                                  I have not received cashback money in my account yet.

                                  Below are may details,

                                  6E 625 indigotrip id: PRL05DPGXSY | pnr: VEZ2FJ
                                  Delhi to Ahmedabad

                                  Reference Number : PRL05DPGXSY
                                  Generation Time : 06-Jan-2018, 13:05:39
                                  Booking Status :
                                  Confirmed

                                  26/02/2018 - New Delhi to Ahmedabad - by Air
                                  Flight : IndiGo, 6E-625
                                  Departure : 22:50, Mon 26-Feb : New Delhi, IN (Delhi Indira Gandhi Intl - DEL) : Terminal 1
                                  Arrival : 00:25, Tue 27-Feb : Ahmedabad, IN (Sardar Vallabh Bhai Patel Intl - AMD)
                                  Class : Economy

                                  Name Status Airline PNR
                                  Mr Salman Khan (Adt) OK VEZ2FJ

                                  Verified Support
                                  Jan 17, 2018
                                  Ixigo Customer Care's response
                                  Hi Sonu,

                                  Greetings from ixigo!

                                  We hope your query has been resolved.

                                  For any further assistance you can write to us at [protected]@ixigo.com.

                                  Regards,
                                  Team ixigo
                                  Sir I want to ask y my amount deducted
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                                    dipen jit
                                    from Mumbai, Maharashtra
                                    Jan 7, 2018
                                    Resolved
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                                    Resolved

                                    Address: Thane, Maharashtra, 401105
                                    Website: [email protected]

                                    Hello sir, kindly note on 4th january 2018 night around 10:40pm. I was booking train tickets for 03 person in 19061 ramnagar xp. For 19may 2018 from borivali to bareily jn. Although the money i. E. An amount of rs 3993/- was deducted, but no booking occured. It showed that money will be refunded in 10 days. Please help me to get money as soon as possible plz.

                                    Transaction id:ixitr[protected]
                                    Refund amount 3993.00
                                    Reference id: [protected]

                                    Regards
                                    Deependra singh
                                    Deependra. [protected]@rawaat.com
                                    Feb 11, 2018
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 08, 2018
                                    Ixigo Customer Care's response
                                    Hi Deependra,

                                    Greetings form ixigo!!!

                                    This is to inform you that refund against IXITR[protected] has already been initiated and shall be credited to the source account in 5 to 7 working days. In the mean time we request your patience and thanks for writing to us.

                                    For any further assistance you can write to us at [protected]@ixigo.com

                                    Regards,
                                    Team ixigo
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                                      Barath_viji
                                      from Chennai, Tamil Nadu
                                      Jan 7, 2018
                                      Resolved
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                                      Resolved

                                      Address: Salem, Tamil Nadu, 636006
                                      Website: Irctc

                                      I have booked train tickets from chennai mas to salem.. Since there was a change in the plan and the tickets were not confirmed and it was in waiting list, so i have cancelled my tickets and i got a message that i should get the refund from the agent, but i don't know who is the agent can you please explain about this... And the amount is huge around 1100 should be refunded to me... Please explain me about this... My number is [protected]
                                      Feb 17, 2018
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 16, 2018
                                      Ixigo Customer Care's response
                                      Hi,

                                      Hi Barath,

                                      Greetings from ixigo!

                                      Your refund is already been initiated and the amount will be credited back to your source account in 5 to 7 working days.

                                      For further assistance you can write to us at [protected]@ixigo.com

                                      Regards,
                                      Team ixigo
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