Ixigo Complaints & Reviews

Address: Chennai, Tamil Nadu, 600119

Dear sir/madam,

I piradi vasu booked flight indigo from ixigo having pnr number n932gi

I have not received the refund amount till now, i have contacted indigo and sasti ticket.com they have told that they have refunded to ixigo, but i havent received the amount from you till now.

Sastiticket.com has given me the following reference number, prl05mr6jrj

Please provide my refund amount on priority.

Regards,
Piradi vasu
+91 [protected] +[protected]
Vasu[protected]@gmail.com

Aug 5, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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IndiGo Customer Care

from Delhi, Delhi

Mar 8, 2018

Hi Vasu,

We request you to get in touch with concern travel portal from where the booking is made.
Kindly let us know in case any further assistance is required.

Regards,
IndiGo Team

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Address: New Delhi, Delhi, 110046

While booking the ticket yesterday the amount was deducted twice for Rs. 1455 but the ticket was not confirmed at the third time the ticket got confirmed when I again booked through my free charge wallet. Now when and in how much days I will get the refund of 1455 which was deducted twice incorrectly. I have already attached the copy of my bank statement will you look into the matter and get it resolved asap.

Ixigo customer support has been notified about the posted complaint.

Feb 27, 2018

Updated by Rahul Ojha While booking the ticket on 25 Feb, 2018 the amount was deducted twice for Rs. 1455 but the ticket was not confirmed for twice at the third time the ticket got confirmed. Now when I will get the refund of 1455 which was deducted twice incorrectly. I am sending you the attached copy of my statement to check and when I will get my refund back in my account. This is the first time I had faced this kind of issues with ixigo.

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M

Money sinha

from Bengaluru, Karnataka

Mar 1, 2018

Hi,
i had booked a ticket on 15th feb from mysore(MYS) to chennai central(MAS).. The refund of rs 285 has not been done..please do it as soon as possible..
refunded money-rs 285
reference id-[protected]
transaction id-8AS3VV7649S3I8AQS
emai [protected]@gmail.com
Merchant-www.ixigo.com

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I was try to book my train ticket on shatabdi express from nia-r on[protected] and the ticket was not booked but the money is deducted from my account the message was came to me that it will be refunded to you in 10 working days but it is not credit to my account so plzz do it fast this is too late to credit
Punjab national bank
[protected]

Apr 3, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Ixigo Customer Care's response Hi Rajat,

Greetings from ixigo!

Thanks for writing in. We would like to inform you that we haven’t received any credit against the shared id. As it was a payment failure request you to please check with the bank concern regarding the same.

Feel free to write at [protected]@ixigo.com for any other assistance!

Regards,
Team ixigo

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K

Kamatham mallikarjuna Rao

from Bengaluru, Karnataka

Mar 1, 2018

I have booked a ticket for 9-3-2018 from Tirupati to Ernakulam for 5 members in 2nd AC. Now I want to cancel one member from the team. But, I am unable to cancel the ticket. The irctc website says that the ticket was not booked through ircrc and cancellation can not be done. Tell me please how to cancel the ticket

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R

rdv5966

from Pune, Maharashtra

Mar 1, 2018

I have booked a train ticket by ixiogo, but now i don't want to travel on 28 feb, so i now i want to cancel this ticket but i am not getting any option to cancel. please help me out to cancel this ticket as soon as possible because after some days i am not able to cancel this, and i don't want to lose my money.

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Address: Pune, Maharashtra

Website: Ixigo

Hi

I have booked train ticket via ixigo app but when trying to cancel it via ixigo app its saying pnr is not generated or flushed. Can you pleas help me into this. This is very bad from ixigo your app is just disgusting. Will not tell anyone to use ixigo in future.

Ixigo not even having any customer care number and i have dropped message so many times but no response from them.

Apr 1, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Ixigo Customer Care's response Hi Rahul,

Greetings from ixigo!

Please share the booking id starting with IXITR or the PNR so that we can assist you better.

Feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: 380015

Website: ixigo.com

Hello i tried to book ticket today 25th feb 2018 for ahmedabad to abu road.

Total booking amount was $560. Site asked ask debit card detail and deduced money but verification failed and did not get any ticket confirmation.

Please let me know what happen with my booking and return the money back asap
Site also do not have any contact no so i need to post here.

Apr 11, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Feb 25, 2018

Updated by mvgohil Seq No - 375258

I have attached my detail.

My brother tried to book ticket his details are

ID - lazygohil
Password - [protected]@gmail.com

Feb 25, 2018

Updated by mvgohil Username - ID - lazygohil

email ID - [protected]@gmail.com

Verified Support

Feb 26, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed the refund has bee initiated and shall be credited to your source account in 5 to 7 working days.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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R

Raju Parate

from Morjim, Goa

Feb 26, 2018

My three transaction refund amount not received Ref.id.[protected] rs.685/-&ref.id[protected] rs.315/- Ref .Id [protected] rs 495/-

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Address: Gurgaon, Haryana

Website: www.ixigo.com

I tried to book a ticket from bbs to ers in shalimar - thiruvananthapuram shalimar express 22642 on feb 24 2018.. After payment successful, transaction cancelled n money of rs 725 lost..
Kindly initiate refund to same debit card within 24hrs.. Otherwise i forced myself to file a cyber police complaint against ixigo.
Trnsaction no. From myvsbi debit card:[protected]
Website:www.ixigo. com
Thank you

Mar 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please share the booking id starting with IXITR or the mail id used for login so that we can assist you better.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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A

Arc13

from Chennai, Tamil Nadu

Feb 26, 2018

I tried to book a ticket today in 16724- anantapuri explain from kzt to ms on 7/3/2018 through axis bank net banking. The amount 385 is debited from my accounts. But I didnt receive any ticket details. I want refund..

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Dear ixigo team,

1. I have tried to book my train ticket on 18th feb 2018. When it was booking due to technical error problem, the ticket booking was cancelled and the amount of rs.360 has been deducted. And the booking was cancelled. I got the message stating that the refund process is being started and it will be credited to your account within 5-7 days. But still it was not refunded. Kindly do the needful.

Ref id is protected

Thank you

Mar 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Ixigo Customer Care's response Hi,

Greetings form ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the registered Email ID used for logging in so that we can check and assist you better.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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D

Dharmarajan K

from Ludhiana, Punjab

Feb 26, 2018

I am im ndian army duty related no leave

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Address: 226028

Website: Ixigo.com

Date of message of refund: 08 Dec. 2017
Booking id:IXITR[protected]
Refund amount: 3498/-
I booked a ticket from somnath to jabalpur.Ticket was not booked and ixigo claimed that refund will be initiated within 10 days but refund did not came since 2.5 months.
I want to sue this company in consumer court for not refunding and also giving misleading messages.

Mar 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2018

Ixigo Customer Care's response Hi Satyarth,

Greetings from ixigo!

We would like to inform you that refund is already bee initiated from our end. We have sent all the relevant information to your mail id [protected]@gmail.com.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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An extremely faulty flight booking system, causing several transaction failures and long time for refunding the amount. Highly disappointed by the website ‘ixigo’!!!

I had booked a flight from london to delhi on ixigo on 18th feb 2018 (Qatar airlines) - however, an error occurred in the booking and the transaction was done. I have not yet received the refund. I tried re booking the same flight through another bank account and this happened again - resulting in a loss of about ₹80000.

This should be treated as a case of fraud and needs escalation asap!!

Mar 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Feb 13, 2018

sitaram Rajak's response Pls. Generate my e -tickets

Verified Support

Feb 21, 2018

Ixigo Customer Care's response Hi Ashima,

Greetings from ixigo

We'd like to inform you that your booking under Trip Id reflects as failed & hence, ticket could not be issued by your service provider Sastiticket. However, please be assured that your amount is completely safe & has been already refunded. It will reflect in your account in 3-7 working days depending on your bank. Our team has also replied to your e-mail with all the details. For any assistance, you can call on[protected].

Thanks for your cooperation!

Regards,
Team ixigo

Feb 25, 2018

Updated by ashima23 Ixigo Team,

The amount is still not refunded- its been 7 days!!

Mar 01, 2018

Updated by ashima23 This is utterly disappointing on behalf of the entire team of Ixigo, I have still not recieved the refund and it has been more that 10 days.

I was told to wait till thursday and it is thursday evening in London.

I do not want anymore ETA, I want the refund asap, else I will have to escalate this further.

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S

sitaram Rajak

from Morjim, Goa

Feb 20, 2018

Dear sir/madam.

I have booked one ticket from ranchi to mumbai dated 27 mar 17. payment had debited from bank but e-ticket is still not generated.

But provide me tickets ASAP.

Thanks Regards.

Sitaram Rajak
[protected]

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M

merchant mehboob

from Bengaluru, Karnataka

Feb 20, 2018

I have book ticket 2nd Feb 18 looking was can't go thru kochi to Bangalore anoint was 650 it is over 10 days and haven't focused my rifund

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A

ashima23

Feb 25, 2018

Ixigo team,

It has been 7 days and the amount has not been received!

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Sir,
I booked a ticket for 16th febuary 2018 from Ahmedabad to morbi at KYQ GIMB EXPRESS, train number 15668. The tickets were confirmed. But due to more than 3 hours of delaying. I tried to cancel all of my tickets from ixigo because it was not directly booked from irctc. The cancellation process showed "cancelation process is not permitted after the journey date." but the train was already late 4 to 5 hours and reaching time ~22:17 on 16th february 2018 to the boarding station ahmedabad. Tdr file is also not being processed because of the same issue.
Kindly do revert back as soon as possible!
Thank you!

Mar 22, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Ixigo Customer Care's response Hi Mehul,

Greetings from ixigo!

Hopefully your issue has been addressed.

For any further query please write to us at [protected]@ixigo.com

Regards,
Team ixigo

Mar 15, 2018

Updated by mehul patel1 I did not get any refund eventhough TDR accepted on IRCTC website. Ixigo has not refunded my money.

Hello.. i had booked irctc train ticket (RS 340) through ixigo whose pnr no. [protected] journey was from ahmedabad to morbi on 14/02/2018., however train was more than three hours late and i had not do my journey and filed TDR on[protected]. TDR accepted on irctc website and status is also positive. TDR result show status like "CR Registered". however money has not been refunded by ixigo. please refund the money. train ticket information is given in photo attached.

- mehul patel
mobile no. [protected]
[protected]

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M

Muralimohan g

from Bengaluru, Karnataka

Feb 20, 2018

Transaction number: IGACXDGFU6
Amount is deducted but not received any benefits.

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Address: Kolkata, West Bengal, 700050

My issue still not resolved, searched for 17th feb flight from del-ccu
Whereas when it got redirected to the concerned booking partner easemytrip
Then it got routed to17th mar and payment was debited.

Neither easemytrip nor the airlines (Indigo) helped me in that instance.
They were charging more to do a date change. This was so insane. I have
Deleted the app of ixigo.

Regards
Sandeep chaturvedi

Mar 20, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

Ixigo Customer Care's response Hi Sandeep,

Greetings from ixigo

We're not able to find your booking details. Kindly send us a brief query of your concern along with the Trip Id at [protected]@ixigo.com. It will help us to assist you better.

We'll look forward to hear from you

Regards,
Team ixigo

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IndiGo Customer Care

from Delhi, Delhi

Feb 17, 2018

Hi, Sandeep.

Thank you for writing to us.

As checked with reference to your concern, you were in touch with our customer service team on 7th Feb just after the booking made by you and our team had suggested as a one-time goodwill gesture, to make a new booking and we will waive-off our change fees for the previous booking and this was for within 24 hours only. However, there was no response from your end after that. As of now, this booking stands confirmed with us for 17th March and we look forward to welcoming you on board.

Regards,
Team IndiGo

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Please refund my money krishna kumar age 28 years [protected] email id krishna.[protected]@gmail.com user id heena2753 fromDEE to BGS delhi s rohilla to begusarai

Your Delhi - Begu Sarai train booking could not be confirmed. Refund of Rs.495 has been deducted
Krishna kumar age28 years mob [protected] Emil.id krishna.[protected]@gmail.com
Booking Id: IXITR[protected]
Train Name: Mahananda Express
Date of Journey:[protected]

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Ixigo Customer Care's response Hi Krishna,

Greetings from ixigo!

Your refund has already been initiated and shall be credited to your account in another 2 to 3 working days.

For any further query please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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K

kashishnano

from Dehra Dun, Uttarakhand

Feb 20, 2018

Send me complete information when I'll get my refunded amount from the given pnr- [protected]

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Address: Moradabad, Uttar Pradesh, 244001

Website: ixigo

Sir,
I booked a ticket for 10th febuary 2018 from lucknow (Lko) to moradabad (Mb) at abadh assam exp. Train no.-15909. The tickets were confirmed. But due to more than 3 hours of delaying. I tried to cancel all of my tickets from ixigo because it was not directly booked from irctc. The cancellation process showed "cancelation process is not permitted after the journey date." but the train was already late and reaching time 14:58 on 11th febuary 2018 to the boarding station lucknow. Tdr file is also not being processed because of the same issue.
Kindly do revert back as soon as possible!
Thank you!

Mar 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

Ixigo Customer Care's response Hi Hemant,

Greetings from ixigo!

Sincere apologise for the trouble caused. We have got this checked and will be refunding the amount to your source account in 5 to 7 working days.

For any further queries you can always write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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S

subramaniansony

from Kovilpatti, Tamil Nadu

Feb 14, 2018

I booked the train ticket through ixigo web
the pnr numbers are
[protected]
[protected]
[protected]
the tickets are not confirmed .

how i cancel the ticket ?
please help me.

p.subramanian

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Website: www.ixigo.com

I booked a sleeper train ticket through ixigo on 23 jan 2018. While booking, it redirected to irctc web page and using my irctc account i booked the ticket. It's amounted of 260 inr. But unfortunately i want to postpone my trip and i had cancelled my train ticket booked through ixigo on 24 jan 2018. But the refund amount of rs.200 is not refunded yet. While i go to the irctc page they says that the ticket was not booked through irctc and it cannot be refunded. I informed this problem to ixigo and they said that they will refund the amount within 5-7 days. But no action was from there after 7 days, and i didn't get my money yet.

Feb 9, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We hope your concern has been resolved.

For any further assistance you can directly write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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K

Krishna39912042

from Noida, Uttar Pradesh

Feb 19, 2018

Sir please refund my money my account email id krishna.[protected]@gmail.com From DEE to BGS train mahamana exp 25 February 2018 Krishna kumar age28 year male

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Address: Gurgaon, Haryana, 122009

Website: Ixigo

I booked the train ticket through this app and my pnr no is [protected] for a journey from calicut to ernakulam jn for a journey on 10th february, 2018.
Now unfortunately i need to cancell the booking of some exigency in the family.
It is frustating to not being able to cancel the booking on this app.
App was quite about this at the time of booking and now i am am getting no clue as to what to do.

Regret i used this app.

Mar 12, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Ixigo Customer Care's response Hi Vijay,

Greetings from ixigo!

Hopefully your query has been resolved.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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J

Jeysel55

from Ranchi, Jharkhand

Feb 13, 2018

I booked two tickets through this app in ICRTC to travel on 26.03.2018from Tutucorin to Chennai .The tickets were booked on 07.02.2018.Amounts deductedfrom my account and shown as failure for tickets.But it is not reflected in refund status in ICRTC.The amount deducted was Rs.1655/-

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Website: www.ixigo.com

My name is radhakrishnan, and i am from kerala. I had booked a train ticket through ixigo.com mobile app on 20th december 2018. But it got cancelled as i enter a wrong password. The cash was deducted but booking was not done. I got an sms from ixigo saying that my cash will be refunded within 7 days. But even after 45 days, they have not given my money back. I had contacted their customer care several times, but they are repeatedly saying that they have already processed my refund but never given me any proof for that. Their customer care people are very rude and disconnecting my calls without completing the conversation. Normally i book through paytm and their services has been excellent.in case of cancellation they used to give me refund immediately. Kindly do the needful to take action against them and get my refund. Thank you very much

Mar 9, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2018

Ixigo Customer Care's response Hi Mohan,

Greetings from ixigo!

Hopefully your query has been resolved.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Radhakrishnan Kalparambil

from Aluva, Kerala

Feb 6, 2018

My complaint is not yet resolved. No refund yet. Please do something

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D

Dinu Yadav

from Amritsar, Punjab

Feb 13, 2018

Sir I have book my train ticket from your app during my booking the ticket was not booked and nd I didn't get any booking information and my money get deducted two times from my account..sir plzzz resolve my problem the money amount is 3250.sir plzzz refund my rupee.. because i have no money .

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I was booked ticket through ixigo on 18/01/2018 from thrissur to trivandrum on trivandrum mai for28/02/2018.But some technical error I was not completed it and my cash of Rs.450(225+225) was deducted from my account. A message got from ixigo that refund for your failed train booking will be credited to your account within ten working days.But no amount was refunded until yesterday.please consider my mail and refund my money back as early as possible

Mar 5, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Ixigo Customer Care's response Hi Santosh,

Greetings from ixigo

We'd like to inform you that your refunds have been already processed on 18th Jan and should reflect in our account in 10 working days depending on your bank. Our team has also sent the refund transaction numbers through which you can track the amount with your bank.

Feel free to write to [protected]@ixigo.com if you need any other assistance!

Regards,
Team ixigo

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Address: Chennai, Tamil Nadu, 600010

Website: ixigo

Dear sir,
I have booked train ticket chennai to ambur. I have cancelled it at 16/1/2018. Still i am not get any refund from ixigo. I have tried feed back and complaint sites of your mail but no one bothered about this.
That ticket was refunded by irctc. Still i am not get any refund. Kindly refund my money to my account. My reference id-[protected]

Mar 17, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We're unable to find any details with the given information. Kindly send us a brief query of your concern along with the Trip Id at [protected]@ixigo.com. It will help us to assist you better.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: 412308

Website: ixigo

I was about to book my ticket from pune to delhi. On putting the promo code, the transaction failed multiple times and i was not able to do the transaction.

Finally i was able to book when i tried without promo code and other card.

Later i found that amount was deducted from my first failed transaction also.

I even had to face a loss of time and also of not using promo code.

If promo code was not working, i could have used goibibo or makemytrip. At least they have a smooth transaction process.

Highly disappointed as a new user.

Please do the needful.

Regaards,
Shashank shehkar

Feb 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

Ixigo Customer Care's response Hi Shashank,

Greetings from ixigo

We're really sorry to hear about the issues you have had to face. Kindly send us a brief query of your concern along with the Trip Id at [protected]@ixigo.com. Our team will fix the issue quickly.

Thanks for your cooperation!

Regards,
Team ixigo

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Hello
I tried to book a ticket of air india from chandigarh to pune on 21/01/2018. The flight number was ai813 and the departure date was 28/03/2018. The required money ₹4092 was deducted from my bank account but i did not get any ticket or confirmation from either ixigo app or air india. Please look forward to this problem because it is really freaking me out.
P. S. I had tried ixigo for first time and if this issue is not resolved immediately then i won't be able to use this app for next time. Thank you

Feb 22, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

Ixigo Customer Care's response Hi Pranav,

Greetings from ixigo

We are unable to find any details of your booking. Kindly send us a brief query of your concern via the Feedback option in left app menu. It will help us to address your concern quickly.

We're looking forward to hear from you.

Regards,
Team ixigo

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J

Jagdeep Vasier

from Jabalpur, Madhya Pradesh

Feb 1, 2018

I have booked ticket through ixigo app on 28/01/2018. There is confirmation regarding ticket booked received .
Payment done through my friends debit card, money debited from bank account. Till dated no refund is received. Please do the need full.

Ixigo Complaints & Reviews

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i haven't received my refund amount of the flight which was cancelled by airline

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money deducted but ticket not confirmed

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not able to cancel train ticket

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railway ticket booking

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transaction automatically cancelled no money lost

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regarding refund

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flight booking error - no refund received

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wrong booking

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train ticket booked through ixigo

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booking cancelled, cash deducted, no refund yet even after 45 days

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refund my money

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money deducted from the account but tickets have not been booked

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