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Ixigo Complaints & Reviews

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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 118

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B
Barath_viji
from Chennai, Tamil Nadu
Jan 10, 2018
Resolved
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Address: Salem, Tamil Nadu, 636006
Website: www.ixigo.com

I have booked train tickets from chennai mas to salem.. Since there was a change in the plan and the tickets were not confirmed and it was in waiting list, so i have cancelled my tickets and i got a message that i should get the refund from the agent, but i don't know who is the agent can you please explain about this... And the amount is huge around 1100 should be refunded to me... Please explain me about this... My number is [protected]
+2 photos
Feb 17, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Jan 08, 2018
Hilal Malik's response
An amount of Rs.3, 892.00 has been debited from A/C no. XXXX6571 for an online payment done using HDFC Bank NetBanking. Exclusive offer http://bit.ly/2eN7UNz
Verified Support
Jan 16, 2018
Ixigo Customer Care's response
Hi Barath,

Greetings from ixigo!

Your refund is already been initiated and the amount will be credited back to your source account in 5 to 7 working days.

For further assistance you can write to us at [protected]@ixigo.com

Regards,
Team ixigo
I have booked a railway ticket from bangalure to kacheguda and it was not done but later on my money is deducted from my account having transition details as [protected]IGACRATYW5 ...please resolve this issue and return my money back.
Not tickets book but payment desecrated. 1. Masrat Jan
2. Mahira Hilal
Hii,
I have booked Lucknow to hapur 2 bus ticket by ixigo name hariom shishodia and preeti shishodia by jagdamba tourism Lucknow on 28 February'18 at 11:00 pm. I was called 10:50 to 11:30 pm in jagdamba tourism but there was ingage call after then picked my call and give operator number but operator side no response.
So return my money a.s.a.p its jagdamba tourism falt not me.I was already mailed ixigo.
Regards,
Hariom shishodia
[protected].

refund regarding - Comment #3032844 - Image #0
refund regarding - Comment #3032844 - Image #1
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    Z
    Zayf Siddiqui
    from Tiruchirappalli, Tamil Nadu
    Jan 10, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110027

    Sir,
    I booked a ticket for 9th january 2018 from bhadohi (Boy) to anand vihar terminal (Anvt) at bsb garib rath train no.-22407. The tickets were confirmed. But due to 3 hours of delaying. I tried to cancel all of my tickets from ixigo because it was not directly booked from irctc. The cancellation process showed "cancelation process is not permitted after the journey date." but the train was already late and reached at 00:44 i. E. 10th january 2018 to the boarding station bhadohi. Tdr file is also not being processed because of the same issue.
    Kindly do revert back as soon as possible!
    Thank you!
    Feb 17, 2018
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Jan 16, 2018
    Ixigo Customer Care's response
    Hi Zayaf,

    Greetings from ixigo!

    Kindly share the booking details with us at [protected]@ixigo.com so that we can assist you better.

    For any further assistance you can write to us at [protected]@ixigo.com.

    Regards,
    Team ixigo
    Hi

    My name is solman i have online flight booking for two tickets.Till now i didnt get any cash back for that tickets.Can you please check it. And make cashback avaliable in my wallet
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      R
      rajeev sachwani
      from Etawa, Madhya Pradesh
      Jan 9, 2018
      Resolved
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      Resolved

      Website: www.ixigo.com , www.cleartrip.com

      I have booked two tickets from ahmedabad to mumbai for 27th march 2018, they have deducted my money and not received any email or response from them.

      Tried to contract both ixigo and clear trip but there is no response. There is no contact detail for ixigo available online and cleartrip ask for booking id which is still not generated.

      This is frequent activity from such kind of websites
      Feb 23, 2018
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Jan 16, 2018
      Ixigo Customer Care's response
      Hi Rajeev,

      Greetings from ixigo!

      We hope your query was addressed.

      For any further assistance you can write to us at [protected]@ixigo.com.

      Regards,
      Team ixigo
      Get Registered IELTS certificates without attending the Exam(infos.[protected]@gmail.com)
      Email: infos.[protected]@gmail.com
      (whatsapp: [protected]
      Website: http://traveldocs.webs.com/
      Hello we can help you get good and you desired score on the IELTS & TOEFL, ESOL, and CELTA/DELTA, PTE test and it will be registered into the database of the examination board and can be verified from anywhere in the world.

      We offer the following services from which you can choose any of the options below.

      1- we provide Official PTE certificate with registration into the database and actual center stamps for customers interested in obtaining the certificate without taking the test.

      2- If you already took the test and it less than a month that you took the test, we can update the results obtained in your previous test to provide you with a new certificate with the updated results for you to follow you PR procedures without any risk.

      3- we can provide Question papers for future test before the actual test date. the questionnaires will be issued about 6 to 10 days before the test data and will be 100% same questions that will appear in the test. guaranteed at 100%.

      4- We are teachers and examination officials working together as team so you can choice any of our proffessional to go in for
      the exams on your behaft.

      5- You can register for your exams and go in for but we shall provide your target scores as you request because we have underground partners working at any center test which give us access into the system.

      let me know which of the options you will like so we can process for you.

      Our organisation is well connected with various invigilators, British council data
      base managers and test centers, which enables us to register your scores in any ielts
      center around the world . All our certificates are original and British Council
      certified.
      We sell registered IELTS & TOEFL, ESOL, and CELTA/DELTA and other English Language

      Email: infos.[protected]@gmail.com
      (whatsapp: [protected]
      Website: http://traveldocs.webs.com/

      money deducted but no feedback or response from ixigo or cleartrip - Comment #2968444 - Image #0
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        S
        Sonu Rangrej
        from Jaipur, Rajasthan
        Jan 8, 2018
        Resolved
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        Resolved

        Address: 332710
        Website: Sasti ticket

        Hi team,

        I have booked a flight from ixigo mobile application as a new user with"twice600" coupon code to get an eligible cashback of rs 600 as ixigo money in 48 hrs after booking confirmation.

        I have not received cashback money in my account yet.

        Below are may details,

        6e 625 indigotrip id: prl05dpgxsy | pnr: vez2fj
        Delhi to ahmedabad

        Reference number : prl05dpgxsy
        Generation time : 06-jan-2018, 13:05:39
        Booking status :
        Confirmed

        26/02/2018 - new delhi to ahmedabad - by air
        Flight : indigo, 6e-625
        Departure : 22:50, mon 26-feb : new delhi, in (Delhi indira gandhi intl - del) : terminal 1
        Arrival : 00:25, tue 27-feb : ahmedabad, in (Sardar vallabh bhai patel intl - amd)
        Class : economy

        Name status airline pnr
        Mr salman khan (Adt) ok vez2fj
        Jan 8, 2018
        Complaint marked as Resolved 
        E-mail Id - [email protected] Mo.- 8387896786
        Ixigo customer support has been notified about the posted complaint.
        Jan 08, 2018
        Updated by Sonu Rangrej
        Hi team,

        I have booked a flight from ixigo mobile application as a new user with"TWICE600" coupon code to get an eligible cashback of rs 600 as ixigo money in 48 hrs after booking confirmation.

        I have not received cashback money in my account yet.

        Below are may details,

        6E 625 indigotrip id: PRL05DPGXSY | pnr: VEZ2FJ
        Delhi to Ahmedabad

        Reference Number : PRL05DPGXSY
        Generation Time : 06-Jan-2018, 13:05:39
        Booking Status :
        Confirmed

        26/02/2018 - New Delhi to Ahmedabad - by Air
        Flight : IndiGo, 6E-625
        Departure : 22:50, Mon 26-Feb : New Delhi, IN (Delhi Indira Gandhi Intl - DEL) : Terminal 1
        Arrival : 00:25, Tue 27-Feb : Ahmedabad, IN (Sardar Vallabh Bhai Patel Intl - AMD)
        Class : Economy

        Name Status Airline PNR
        Mr Salman Khan (Adt) OK VEZ2FJ

        Verified Support
        Jan 17, 2018
        Ixigo Customer Care's response
        Hi Sonu,

        Greetings from ixigo!

        We hope your query has been resolved.

        For any further assistance you can write to us at [protected]@ixigo.com.

        Regards,
        Team ixigo
        Sir I want to ask y my amount deducted

        cashback not received - Comment #2972569 - Image #0
        cashback not received - Comment #2972569 - Image #1
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          D
          dipen jit
          from Mumbai, Maharashtra
          Jan 7, 2018
          Resolved
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          Resolved

          Address: Thane, Maharashtra, 401105
          Website: [email protected]

          Hello sir, kindly note on 4th january 2018 night around 10:40pm. I was booking train tickets for 03 person in 19061 ramnagar xp. For 19may 2018 from borivali to bareily jn. Although the money i. E. An amount of rs 3993/- was deducted, but no booking occured. It showed that money will be refunded in 10 days. Please help me to get money as soon as possible plz.

          Transaction id:ixitr[protected]
          Refund amount 3993.00
          Reference id: [protected]

          Regards
          Deependra singh
          Deependra. [protected]@rawaat.com
          Feb 11, 2018
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Jan 08, 2018
          Ixigo Customer Care's response
          Hi Deependra,

          Greetings form ixigo!!!

          This is to inform you that refund against IXITR[protected] has already been initiated and shall be credited to the source account in 5 to 7 working days. In the mean time we request your patience and thanks for writing to us.

          For any further assistance you can write to us at [protected]@ixigo.com

          Regards,
          Team ixigo
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            B
            Barath_viji
            from Chennai, Tamil Nadu
            Jan 7, 2018
            Resolved
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            Resolved

            Address: Salem, Tamil Nadu, 636006
            Website: Irctc

            I have booked train tickets from chennai mas to salem.. Since there was a change in the plan and the tickets were not confirmed and it was in waiting list, so i have cancelled my tickets and i got a message that i should get the refund from the agent, but i don't know who is the agent can you please explain about this... And the amount is huge around 1100 should be refunded to me... Please explain me about this... My number is [protected]
            +1 photos
            Feb 17, 2018
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Jan 16, 2018
            Ixigo Customer Care's response
            Hi,

            Hi Barath,

            Greetings from ixigo!

            Your refund is already been initiated and the amount will be credited back to your source account in 5 to 7 working days.

            For further assistance you can write to us at [protected]@ixigo.com

            Regards,
            Team ixigo
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              G
              Gopaliaf
              from Bhusawal, Maharashtra
              Jan 6, 2018
              Resolved
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              Resolved

              Address: 411040

              Unsuccessful train booking
              Passenger _02
              Debited amount 470
              Ixigo transaction id (Ixitr[protected])
              Net banking i'd (Igacrfvos7)
              Kindly resolve at the earliest
              Passage er details
              1. Gopal jadhav
              2. Geetanjali h
              Train nam (Htt hubli express)
              Journey from pune jn to bijapur.
              Ixigo customer care not responding when i tried to call many times... Many customers have same complaint... Kindly resolve.
              Thanks with regards...
              +1 photos
              Feb 19, 2018
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Jan 16, 2018
              Ixigo Customer Care's response
              Hi,

              Greetings from ixigo!

              Really sorry for the inconvenience caused. Though the refund should have been credited by now but as you are saying still not received in that case request you to please wait for another 2-3 working days. As sometime it takes more than usual time to get the amount refunded.

              For any further assistance you can write to us at [protected]@ixigo.com.

              Regards,
              Team ixigo
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                A
                Asjadhhussain
                from Agra, Uttar Pradesh
                Jan 6, 2018
                Resolved
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                Resolved

                Hello sir, i booked a flight ticket from dehradun to srinagar, name is reyaz ahmad ganie, by using this app my login id is [protected]@gmail.com, and the amount of the ticket is debited which is 1104rs but my ticket is not showing in this app, while i was used coupon code money for five huge rs cashback ixigo money, and my ixigo money also redeemed which is 250rs.
                Help sir
                +1 photos
                Feb 23, 2018
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Jan 16, 2018
                Ixigo Customer Care's response
                Hi,

                Greetings from ixigo!

                We hope your query was addressed as booking was confirmed.

                For further assistance please write to us at [protected]@ixigo.com.

                Regards,
                Team ixigo
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                  R
                  rvk319
                  from Mumbai, Maharashtra
                  Jan 4, 2018
                  Resolved
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                  Resolved

                  Today on 4th january 2018 in morning around 9.15 am. I was booking train tickets for 03 adults in 19322- rjpb-indore exp for 4th may 2018 from jaunpur to indore jn. Altough the money i. E. An amount of rs 1241/- was deducted but no booking occured. It showed that money will be refunded in 10 days. Kindly ensure an early return of money plz.

                  Transaction id: 3tpnht14i74lmka63
                  Refund amount 1241.00
                  Reference id: [protected]

                  Regards
                  Rahul vishwakarma
                  Rahulv555. [protected]@gmail.com
                  Jan 19, 2018
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Jan 04, 2018
                  Updated by rvk319
                  this mail i got from ixigo

                  Verified Support
                  Jan 16, 2018
                  Ixigo Customer Care's response
                  Hi,

                  Greetings from ixigo!

                  Your refund is already been initiated and we have also shared the ARN with you.

                  For any further assistance you can write to us at [protected]@ixigo.com

                  Regards,
                  Team ixigo
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                    S
                    Shubhu1144
                    from Mumbai, Maharashtra
                    Jan 3, 2018
                    Resolved
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                    Resolved

                    Address: Gurgaon, Haryana, 401105
                    Website: Ixigo.com

                    Hello sir/madam
                    I am mr. Shubhankar singh i have just tried to get my ticket booked by ixigo. I have pay it by online but i didn't receive my ticket and tried to contact to contact ixigo customer care service but they didn't answer our call. I want to get a ticket or else money back. Because its important for me to do as soon as possible.
                    Please sort it out as soon as possible.
                    Thank you
                    +1 photos
                    Feb 16, 2018
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 16, 2018
                    Ixigo Customer Care's response
                    Hi Shubhu,

                    Greetings from ixigo!

                    Please share your booking details so that we can assist you better.

                    For any further assistance you can write to us at [protected]@ixigo.com

                    Regards,
                    Team ixigo
                    I have booked 2 tickets from BVI to BRC with PNR [protected] and BRC to BVI with PNR [protected].And cancelled on 27 December. Ixigo ID is IXITR[protected] and [protected].But I don't get my refund yet. Can you please update me when I get my money.
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                      S
                      SAdi8092248796
                      from Muzaffarpur, Bihar
                      Jan 2, 2018
                      Resolved
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                      Resolved

                      Sir i deduct my money from my account through ixigo app in mobile for booking a train ticket from tatanagar to mumbai on 23/12/2017 ticket was not booked and msg comes that within 10 working days money will be refunded in the account booking id is [protected].. Till now my money of rs 1381 is not refunded and today is 02/01/2018.. Pls help me sir... When was the money will be refund in my account pls give the reply...
                      Jan 2, 2018
                      Complaint marked as Resolved 
                      booking id is IXITR 6772185906...
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 16, 2018
                      Ixigo Customer Care's response
                      Hi,

                      Greetings from ixigo!

                      We hope your query was resolved.

                      For further assistance you can write to us at [protected]@ixigo.com.

                      Regards,
                      Team ixigo
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                        R
                        Raghib Hussain
                        from Robertsonpet, Karnataka
                        Jan 2, 2018
                        Apr 19, 2023
                        This thread was updated on Apr 19, 2023
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                        about railway ticket cancel, booked by ixigo apps

                        Address: Hyderabad, Andhra Pradesh

                        I booked a train ticket for my journey from secundrabad (Sc) to manchiryal (Mci) on dated 02/01/2018 by telangana express (Train no. 12723) by ixigo apps, my journey date on 02/01/2018, unfortunately my train was late more then 8 hours. I want to try cancel my ticket on irctc site a message is reflecting that this ticket has not been booked through irctc site. I am also try to contact with ixigo customer care no. So many time no any reply...
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                        P
                        from Ahmedabad, Gujarat
                        Jan 2, 2018
                        Resolved
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                        Resolved

                        Address: 311604

                        सर्
                        Pnr no.[protected]
                        Booking id ixitr [protected]
                        Swarna jayanti rajdhani exp.
                        Ahmedabad to jaipur
                        Cancel date 28/11/2018
                        Refund amount 1650/-
                        Name anil kumar
                        Sir
                        आपका sms आया है कि 10 दिन में पैसे रिफण्ड होगा जो आज दिनांक 2/01/2018 तक नही हुआ आपसे अनुरोध है कि आप इस रूपयों को जल्द से जल्द दिलवाने के कष्ट करें
                        पूरी डिटेल ऊपर दी है

                        अनिल कुमार
                        Feb 22, 2018
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 16, 2018
                        Ixigo Customer Care's response
                        Hi,

                        Greetings from ixigo!

                        We would like to inform you that refund against the shared id has already been done and we have shared the ARN as well.

                        For any further assistance please write to us at [protected]@ixigo.com.

                        Regards,
                        Team ixigo
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                          V
                          virji
                          from Bhuj, Gujarat
                          Dec 29, 2017
                          Resolved
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                          Resolved

                          Address: Bhavnagar, Gujarat, 364001

                          Hello sir i am from bhavnagar gujarat in these application train no 59228 which goes to surendranagar at 5 am morning but in these the route are shown only for bhavnagar to botad so please correct these wrong detail, due to these detail people is mis guide and not get proper guidence. I already attach the photograph of train schedule in these photo train no 59228 show bhavnagar to surendranagar but your application shown bhavnagar to botad.
                          +1 photos
                          Feb 19, 2018
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Dec 26, 2017
                          Jyoti Taunk's response
                          I tried to contact in the phone number provided but looks like the number is not working
                          Verified Support
                          Jan 16, 2018
                          Ixigo Customer Care's response
                          Hi,

                          Greetings from ixigo!

                          We hope your query was addressed.

                          For any further assistance please write to us at [protected]@ixigo.com.

                          Regards,
                          Team ixigo
                          I have booked train ticket which I need to cancel.
                          Kindly advice the way as there is no cancel option in the page.
                          Hi, I booked my train ticket PNR [protected] for 27th December YPR to HWH. Today on 25th December I'm unable to cancel it. Please help
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                            V
                            Vjragav22
                            from Mahoba, Uttar Pradesh
                            Dec 27, 2017
                            Resolved
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                            Resolved

                            Dear sir,

                            I have booked train ticket from h nizzamuddin to chennai central. I have canceled it at 19/12/2017.
                            Still i am not get any refund from ixigo for following booking id:ixitr[protected]
                            For ticket which i was cancelled.
                            And my pnr number is [protected].. That ticket was refunded by irctc. Still i am not get any refund. Kindly refund my money to my account.
                            Feb 18, 2018
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 16, 2018
                            Ixigo Customer Care's response
                            Hi,

                            Greetings from ixigo!

                            We hope your query was addressed.

                            For any further assistance you can write to us at [protected]@ixigo.com.

                            Regards,
                            Team ixigo
                            Sir i was completing the process of booking rail ticket ...amount deducted from account but but...at last step of booking process ...it became failed ...and i got a message that the money will be credited in my account within 10 day but till date it is not happen...

                            not get refund - Comment #2958315 - Image #0
                            I booked a flight from del to dehradun on 18 dec 2018 with code "new750" but didnt received ixigo money yet

                            Booking id is:- EMT32803206

                            Please help me ASAP
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                              V
                              Vjragav22
                              from Mahoba, Uttar Pradesh
                              Dec 27, 2017
                              Resolved
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                              Resolved

                              Dear sir,
                              I have booked train ticket from h nizzamuddin to chennai central. I have canceled it at 19/12/2017. Still i am not get any refund from ixigo for following booking id:ixitr[protected] for ticket which i was cancelled. And my pnr number is [protected].. That ticket was refunded by irctc. Still i am not get any refund. Kindly refund my money to my account. I have tried feed back and complaint sites of your mail.. No one bothered about this
                              Feb 16, 2018
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 16, 2018
                              Ixigo Customer Care's response
                              Hi,

                              Greetings from ixigo!

                              We hope your query was addressed.

                              For any further assistance you can write to us at [protected]@ixigo.com.

                              Regards,
                              Team ixigo
                              Sir I booked a ticket mtj to tdd on 20 th dec waiting list 54 and journey day 42 waiting Tc came in train and he told ur e ticket automatically cancel please take another ticket with challan I collect challan 950 but my waiting ticket not canceled no message received yet please confirm as soon as possible

                              refund issues - Comment #2958346 - Image #0
                              refund issues - Comment #2958346 - Image #1
                              Ixigo Customer Care's response, Jan 16, 2018
                              Verified Support
                              Hi Umakant,

                              Hi,

                              Greetings from ixigo!

                              We hope your query was addressed.

                              For any further assistance you can write to us at [email protected].

                              Regards,
                              Team ixigo
                              I booked ticket via Ixigo amount not yet refunded as booking got cancelled automatically

                              refund issues - Comment #3031404 - Image #0
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                                svivek singh
                                from Gurgaon, Haryana
                                Dec 26, 2017
                                Resolved
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                                Resolved

                                refund money of train ticket

                                Vivek, sir i get this below message from your app while. I cancelled my ticket on 20.12 2017... Bt i have not got my money yet... Pls consider it... Message start now.

                                .. Sorry! Booking for your cheoki (Coi) - patna jn (Pnbe) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 450 has been initiated and will be credited to your account within 10 working
                                Days....
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                                bkthakor
                                from Ahmedabad, Gujarat
                                Dec 25, 2017
                                Resolved
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                                Resolved

                                Address: 382130
                                Website: Ixigo

                                Sir i booked train ticket from viramgam to varanasi for two adults tickets 20 january 2018, time is 12:22 p. M. Whole amount of 3518 is deducted through net banking but there is no proof of ticket, no ticket is generate i check my irctc account sir please give my money back otherwise i complaint this shameful act in consumer court.
                                So please return my money immediately and prove your company is good and helpfully.
                                Thanks...
                                Jan 30, 2018
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 26, 2017
                                Ixigo Customer Care's response
                                Hi,

                                Greetings from ixigo

                                We'd request you to please send us a brief query of your concern along with your registered email id at [protected]@ixigo.com. It will help us to address your concern quickly.

                                We'll look forward to hear from you!

                                Regards,

                                Team ixigo
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                                  C
                                  Complainant209993
                                  from Mumbai, Maharashtra
                                  Dec 25, 2017
                                  Resolved
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                                  Resolved

                                  Today on 25th december 2017 at around 12.45 p. M i was booking train tickets for 02 adults in kokankanya express for 8th january 2018 from dadar to ratnagiri jn. Altough the money i. E. An amount of rs 510/- was deducted 2 times as i booked tickets for 2 times recurringly but no booking occured. It showed that money will be refunded in 10 days. Kindly ensure an early return of money plz.
                                  Regards
                                  [removed]
                                  [protected]@gmail.com
                                  Ixigo id - nooman45
                                  Jan 27, 2018
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 26, 2017
                                  Ixigo Customer Care's response
                                  Hi Nooman,

                                  Greetings from ixigo

                                  We'd like to inform you that your booking reflects as failed and hence ticket could not be issued. However, full refund has been already processed and will be credited in 5-10 working days depending on your bank. We appreciate your patience in the meanwhile.

                                  Thanks for your cooperation!

                                  Regards,

                                  Team ixigo
                                  I had done my booking bt coz i forgot my password it could not complete twice I had done bt when I call u ppl u say it's refunded ask the bank ppl bt bank ppl sat ask u ppl it's not refunded
                                  I m not an big business woman so that I could leave my 2000 as it's a big amount for college students.
                                  Please contact me
                                  I was booking my ticket from danapur to pune but payment was successfull but ticket had not booked. I tried two times but payment was successfull and my ticket was not booked
                                  Plz refund my money

                                  refund - Comment #3735418 - Image #0
                                  Today I was booking my ticket from danapur to pune and payment was successfull but ticket was not booked. I tried two times but payment was successfull and ticket was not booked.
                                  Price 489+489
                                  Plz refund my money

                                  refund - Comment #3735420 - Image #0
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                                    Waseem Ahmad Lone
                                    from Leh, Jammu and Kashmir
                                    Dec 25, 2017
                                    Resolved
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                                    Resolved

                                    Address: Jammu, Jammu and Kashmir, 180001

                                    Today on 25th december 2017 at around 1:40 a. M. I was booking train tickets for 02 adults and 01 child in puja express for 12th january 2018 from jammu tawi to ajmeer jn. Altough the money i. E. An amount of rs 4840/- was deducted but no booking occured. It showed that money will be refunded in 10 days. Kindly ensure an early return of money plz.
                                    Regards
                                    Waseem
                                    [protected]@gmail.com
                                    Trip id ixitr[protected]
                                    Jan 31, 2018
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 26, 2017
                                    Ixigo Customer Care's response
                                    Hi Waseem,

                                    Greetings from ixigo

                                    We'd like to inform you that your booking reflects as failed and hence ticket could not be issued. However, full refund has been processed and same will be credited in 5-10 working days depending on your bank. We appreciate your patience in the meanwhile.

                                    For any assistance, you can reach out to us at [protected]@ixigo.com

                                    Thanks for your cooperation!

                                    Regards,

                                    Team ixigo
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