Ixigo Complaints & Reviews

Today on 4th january 2018 in morning around 9.15 am. I was booking train tickets for 03 adults in 19322- rjpb-indore exp for 4th may 2018 from jaunpur to indore jn. Altough the money i. E. An amount of rs 1241/- was deducted but no booking occured. It showed that money will be refunded in 10 days. Kindly ensure an early return of money plz.

Transaction id: 3tpnht14i74lmka63
Refund amount 1241.00
Reference id: [protected]

Regards
Rahul vishwakarma
Rahulv555. [protected]@gmail.com

Jan 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Jan 04, 2018

Updated by rvk319 this mail i got from ixigo

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Your refund is already been initiated and we have also shared the ARN with you.

For any further assistance you can write to us at [protected]@ixigo.com

Regards,
Team ixigo

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Address: Gurgaon, Haryana, 401105

Website: Ixigo.com

Hello sir/madam
I am mr. Shubhankar singh i have just tried to get my ticket booked by ixigo. I have pay it by online but i didn't receive my ticket and tried to contact to contact ixigo customer care service but they didn't answer our call. I want to get a ticket or else money back. Because its important for me to do as soon as possible.
Please sort it out as soon as possible.
Thank you

+1 photos

Feb 16, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi Shubhu,

Greetings from ixigo!

Please share your booking details so that we can assist you better.

For any further assistance you can write to us at [protected]@ixigo.com

Regards,
Team ixigo

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L

L M Rajput Singh

from Vadodara, Gujarat

Jan 5, 2018

+1

I have booked 2 tickets from BVI to BRC with PNR [protected] and BRC to BVI with PNR [protected].And cancelled on 27 December. Ixigo ID is IXITR[protected] and [protected].But I don't get my refund yet. Can you please update me when I get my money.

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Sir i deduct my money from my account through ixigo app in mobile for booking a train ticket from tatanagar to mumbai on 23/12/2017 ticket was not booked and msg comes that within 10 working days money will be refunded in the account booking id is [protected].. Till now my money of rs 1381 is not refunded and today is 02/01/2018.. Pls help me sir... When was the money will be refund in my account pls give the reply...

Jan 2, 2018

Complaint marked as Resolved

booking id is IXITR 6772185906...

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We hope your query was resolved.

For further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Hyderabad, Andhra Pradesh

I booked a train ticket for my journey from secundrabad (Sc) to manchiryal (Mci) on dated 02/01/2018 by telangana express (Train no. 12723) by ixigo apps, my journey date on 02/01/2018, unfortunately my train was late more then 8 hours. I want to try cancel my ticket on irctc site a message is reflecting that this ticket has not been booked through irctc site. I am also try to contact with ixigo customer care no. So many time no any reply...

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Address: 311604

सर्
Pnr no.[protected]
Booking id ixitr [protected]
Swarna jayanti rajdhani exp.
Ahmedabad to jaipur
Cancel date 28/11/2018
Refund amount 1650/-
Name anil kumar
Sir
आपका sms आया है कि 10 दिन में पैसे रिफण्ड होगा जो आज दिनांक 2/01/2018 तक नही हुआ आपसे अनुरोध है कि आप इस रूपयों को जल्द से जल्द दिलवाने के कष्ट करें
पूरी डिटेल ऊपर दी है

अनिल कुमार

Feb 22, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We would like to inform you that refund against the shared id has already been done and we have shared the ARN as well.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Bhavnagar, Gujarat, 364001

Hello sir i am from bhavnagar gujarat in these application train no 59228 which goes to surendranagar at 5 am morning but in these the route are shown only for bhavnagar to botad so please correct these wrong detail, due to these detail people is mis guide and not get proper guidence. I already attach the photograph of train schedule in these photo train no 59228 show bhavnagar to surendranagar but your application shown bhavnagar to botad.

+1 photos

Feb 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Dec 26, 2017

Jyoti Taunk's response I tried to contact in the phone number provided but looks like the number is not working

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We hope your query was addressed.

For any further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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J

Jyoti Taunk

from Vadodara, Gujarat

Jan 3, 2018

I have booked train ticket which I need to cancel.
Kindly advice the way as there is no cancel option in the page.

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M

marian sharma

from Bengaluru, Karnataka

Jan 3, 2018

Hi, I booked my train ticket PNR [protected] for 27th December YPR to HWH. Today on 25th December I'm unable to cancel it. Please help

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Dear sir,

I have booked train ticket from h nizzamuddin to chennai central. I have canceled it at 19/12/2017.
Still i am not get any refund from ixigo for following booking id:ixitr[protected]
For ticket which i was cancelled.
And my pnr number is [protected].. That ticket was refunded by irctc. Still i am not get any refund. Kindly refund my money to my account.

Feb 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We hope your query was addressed.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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R

RinkuR

from Hoshiarpur, Punjab

Dec 28, 2017

Sir i was completing the process of booking rail ticket ...amount deducted from account but but...at last step of booking process ...it became failed ...and i got a message that the money will be credited in my account within 10 day but till date it is not happen...

not get refund - Comment #2958315 - Image #0

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R

rahul230792

from Mumbai, Maharashtra

Dec 28, 2017

I booked a flight from del to dehradun on 18 dec 2018 with code "new750" but didnt received ixigo money yet

Booking id is:- EMT32803206

Please help me ASAP

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Dear sir,
I have booked train ticket from h nizzamuddin to chennai central. I have canceled it at 19/12/2017. Still i am not get any refund from ixigo for following booking id:ixitr[protected] for ticket which i was cancelled. And my pnr number is [protected].. That ticket was refunded by irctc. Still i am not get any refund. Kindly refund my money to my account. I have tried feed back and complaint sites of your mail.. No one bothered about this

Feb 16, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We hope your query was addressed.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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U

Umakant Upman

from Guntur, Andhra Pradesh

Dec 28, 2017

Sir I booked a ticket mtj to tdd on 20 th dec waiting list 54 and journey day 42 waiting Tc came in train and he told ur e ticket automatically cancel please take another ticket with challan I collect challan 950 but my waiting ticket not canceled no message received yet please confirm as soon as possible

refund issues - Comment #2958346 - Image #0

refund issues - Comment #2958346 - Image #1

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Ixigo Customer Care's response, Jan 16, 2018

Verified Support

Hi Umakant,

Hi,

Greetings from ixigo!

We hope your query was addressed.

For any further assistance you can write to us at [email protected].

Regards,
Team ixigo

A

Abhay Ananthapadmanabhan

from Shirhatti, Karnataka

Mar 8, 2018

I booked ticket via Ixigo amount not yet refunded as booking got cancelled automatically

refund issues - Comment #3031404 - Image #0

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Vivek, sir i get this below message from your app while. I cancelled my ticket on 20.12 2017... Bt i have not got my money yet... Pls consider it... Message start now.

.. Sorry! Booking for your cheoki (Coi) - patna jn (Pnbe) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 450 has been initiated and will be credited to your account within 10 working
Days....

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42 Comments

Address: 382130

Website: Ixigo

Sir i booked train ticket from viramgam to varanasi for two adults tickets 20 january 2018, time is 12:22 p. M. Whole amount of 3518 is deducted through net banking but there is no proof of ticket, no ticket is generate i check my irctc account sir please give my money back otherwise i complaint this shameful act in consumer court.
So please return my money immediately and prove your company is good and helpfully.
Thanks...

Jan 30, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Ixigo Customer Care's response Hi,

Greetings from ixigo

We'd request you to please send us a brief query of your concern along with your registered email id at [protected]@ixigo.com. It will help us to address your concern quickly.

We'll look forward to hear from you!

Regards,

Team ixigo

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Today on 25th december 2017 at around 12.45 p. M i was booking train tickets for 02 adults in kokankanya express for 8th january 2018 from dadar to ratnagiri jn. Altough the money i. E. An amount of rs 510/- was deducted 2 times as i booked tickets for 2 times recurringly but no booking occured. It showed that money will be refunded in 10 days. Kindly ensure an early return of money plz.
Regards
[removed]
[protected]@gmail.com
Ixigo id - nooman45

Jan 27, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Ixigo Customer Care's response Hi Nooman,

Greetings from ixigo

We'd like to inform you that your booking reflects as failed and hence ticket could not be issued. However, full refund has been already processed and will be credited in 5-10 working days depending on your bank. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,

Team ixigo

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T

Trupti Salvi

from Bengaluru, Karnataka

Jun 26, 2018

I had done my booking bt coz i forgot my password it could not complete twice I had done bt when I call u ppl u say it's refunded ask the bank ppl bt bank ppl sat ask u ppl it's not refunded
I m not an big business woman so that I could leave my 2000 as it's a big amount for college students.
Please contact me

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S

Sachinkum1996

Sep 15, 2020

I was booking my ticket from danapur to pune but payment was successfull but ticket had not booked. I tried two times but payment was successfull and my ticket was not booked
Plz refund my money

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S

Sachinkum1996

Sep 15, 2020

Today I was booking my ticket from danapur to pune and payment was successfull but ticket was not booked. I tried two times but payment was successfull and ticket was not booked.
Price 489+489
Plz refund my money

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Address: Jammu, Jammu and Kashmir, 180001

Today on 25th december 2017 at around 1:40 a. M. I was booking train tickets for 02 adults and 01 child in puja express for 12th january 2018 from jammu tawi to ajmeer jn. Altough the money i. E. An amount of rs 4840/- was deducted but no booking occured. It showed that money will be refunded in 10 days. Kindly ensure an early return of money plz.
Regards
Waseem
[protected]@gmail.com
Trip id ixitr[protected]

Jan 31, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Ixigo Customer Care's response Hi Waseem,

Greetings from ixigo

We'd like to inform you that your booking reflects as failed and hence ticket could not be issued. However, full refund has been processed and same will be credited in 5-10 working days depending on your bank. We appreciate your patience in the meanwhile.

For any assistance, you can reach out to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,

Team ixigo

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Address: Vadodara, Gujarat, 390012

Dear sir,
I booked through your app ticket from jamnagar to vadodara

But ticket booke from sunr to vadodara

I am senior citizen

I also earliar booked ticket from vadodara to jamnagar

Same money deducted but ticket from surendranaga in stead of jamnagar why???

Haresh barai

Await your early action. Actually i book form ixigo train booking appwhich i downloaded in my mobile no. [protected]

Jan 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Dec 23, 2017

Updated by Haresh Barai PNR NO.[protected] IXITR[protected]

Verified Support

Dec 26, 2017

Ixigo Customer Care's response Hi Haresh,

Greetings from ixigo

We'd like to inform you that our team has reverted to your concern. Kindly check your inbox for the same.

Please feel free to write in if you need any further assistance.

Regards,

Team ixigo

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Address: Bangalore, Karnataka

Actually i booked a train ticket from bangalore to coimbatore through kcvl ypr ac express on (12.12.2017) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. Saying it would be credited in 10 working days. It's already been 10 days and i have not received it when enquired they say it have been initiated to the bank and when checked i have not received it i want help regarding this refund...
Booking id: ixitr[protected]
Train name: kcvl ypr ac express
Date of journey:[protected]

Feb 8, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Ixigo Customer Care's response Hi Rahul,

Greetings from ixigo

Kindly send us a brief query of your concern at [protected]@ixigo.com so that we can share the refund reference number with you and address your concern quickly.

We'll look forward to hear from you

Regards,

Team ixigo

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Address: Pune, Maharashtra, 411006

Website: www.ixigo.com/flights

Sir i travelled 2 times from flight (Bom to bbi, bbi to bom), some days after i mailed to ixigo cashback team that i didnot get any cash back money on my citrus wallet then they mailed me that yours money expired. On the flight booking window they are flashed up that cash back amount there we provide all our credential details on booking time. If suppose any costumer not claimed on that day then why not citrus/ixigo not trying to notify to the costomer by call/mail? Then whats the purpose of to given all this details on the booking time?
Ixigo just play with costumer money.
Please do the needful.

Ratikanta
[protected]

+1 photos

Jan 19, 2018

Complaint marked as Resolved

Verified Support

Dec 19, 2017

Ixigo Customer Care's response Hi Ratikanta,

Greetings from ixigo

We're really sorry for the inconvenience caused however, we'd like to inform you that citrus cashback expires in 30 days if you don't login and we do notify you via sms and email about the same. We'd also like to inform you that citrus cashback offer has been discounted from Oct 13th onwards and hence we can't do much about it.

Kindly write to [protected]@ixigo.com for any further queries.

Regards,

Team ixigo

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R

Rajneesh Kumar

from Mumbai, Maharashtra

Dec 19, 2017

I had booked a train ticket vide PNR [protected] and ixigo booking id IXITR[protected] but am unable to open my ticket in my ixigo id or have an option to cancel it. The date of journey is day after tomorrow. Please help me in timely canceling the ticket to avoid cancellation penalty

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R

rishikahazarika

from Delhi, Delhi

Dec 19, 2017

I have tried to book ticket from ghy to new delhi on 8 Jan, 18, but due to some technical reason it failed and my money is deducted from my bank account.
Please kindly refund my money
Trip id-IXTR[protected]

cash back money is not given to customer account / citrus wallet. - Comment #2952368 - Image #0

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Website: ixigo

Sir i booked train ticket from udhampur to haridwar for 14 april 2018, whole amount of 1471 is deducted through net banking but there is no proof of ticket, no ticket is generate i check my irctc account sir please give my money back otherwise i complaint this shameful act in consumer court
User id is ragav0911
Phone no is [protected]
Email [protected]@gmail.com

Jan 19, 2018

Complaint marked as Resolved

Verified Support

Dec 19, 2017

Ixigo Customer Care's response Hi Raghav,

Greetings from ixigo

We're really sorry to hear that. If you haven't received confirmed ticket then please be assured that your amount is completely safe and will be auto-refunded in 7-10 working days depending on your bank. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,

Team ixigo

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I booked a ticket today for bangalore from srinagar dated 17 jan 2018. Balance was deducted but didn't get the ticket yet. I tried calling indigo but they refused to help. I have provided u the required information i[censored] want any more information then plz mail
Traveller name :ferooz ahmad dar
No:[protected]
Email : [protected]@gmail.com
Account no :[protected] jand k bank

Jan 27, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Ixigo Customer Care's response Hi Suhail,

Greetings from ixigo

We'd like to inform you that your booking reflects as failed and hence ticket could not be issued. However, full refund has been already processed to your account. Kindly check once.

Thanks for your cooperation!

Regards,

Team ixigo

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P

Padma Keerthi

from Bengaluru, Karnataka

Dec 18, 2017

I booked a flight ticket from Vizag to Banglore ..2249 has been deducted from my account and ticket was not booked .It has been one week and still I didn't get my refund back

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A

Atul Yede

from Pune, Maharashtra

Dec 19, 2017

Dear sir,
I have two times booked rail tickets but every time booking has failed and debited money in my credit account of axis Bank.
Booking details attached as below.
User Id- kanchiyede
Mob no - [protected]
Account no - [protected]
So please help for refund money process

generating air ticket - Comment #2952300 - Image #0

generating air ticket - Comment #2952300 - Image #1

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Dear team,

It is extremely disappointing that i booked my ticket from ixigo, the whole amount got deducted but no ticket was generated. It is shameful that you are fooling your customers. I want full refund of 940rs that was deducted for booking. Following are my details:
Irctc id - aleyaakbar
Ticket from-habibganj
Ticket upto - gwalior
Date of journey - 16/12/17

I want to know how much the it will take.

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S

Sangareddy bhanuteja

from Thiruvananthapuram, Kerala

Dec 14, 2017

I had booked a flight ticket from blr to amd on 4th december 2017 using ixigo.As per the ixigo terms, cashback of Rs 500 should be received within 48hrs once the ticket is booked.But unfortunately i did not received it yet.Please make sure that i receive cashback as soon as possible.
FYI:TRIP ID:[protected]

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Ixigo Customer Care's response, Dec 17, 2017

Verified Support

Hi,

Greetings from ixigo

As informed via e-mail, your cashback was successfully credited to your ixigo account on 11th Dec. Kindly check again.

For any assistance, please write to us at [email protected]

Thanks for your cooperation!

Regards,

Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Dec 17, 2017

Verified Support

Hi,

Greetings from ixigo

We'd like to inform you that sometimes due to network issue, transaction doesn't go through successfully. In such instances, if amount is charged, it is auto-refunded to your account in 5-10 working days depending on your bank.

For any assistance, you can easily reach out to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,

Team ixigo

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S

syed samar abbas abdi

from Jalalpur, Gujarat

Dec 18, 2017

Dear. Sir i am bookd a sleepar train ticket from fakiragram jn to Vadodara jn date 3 december 2017 my ticket is cancelled but my refund on this time is not deposit in my accounts plz help me and deposit my refund in my accounts my ticket PNR [protected] my mobile no is [protected]

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Address: 768203

Am kabiraj nayak, i had tried to book a train ticket between koraput to jharsuguda on 10th december 2017 bearing booking id ixitr[protected], but as i made transaction 948 rs. Deducted from my debit card account but i didn't get a ticket. So, i have made the ticket from a different site. As it is already 3 days passed but i didn't get my cash refund... I regret to state that this kind of problems should be resolved within 24hours. Hope ixigo will respond quickly...

customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 17, 2017

Verified Support

Hi,

Greetings from ixigo

We'd like to inform you that sometimes due to network issue, transaction doesn't go through successfully. In such instances, if amount is charged, it is auto-refunded to your account in 5-10 working days depending on your bank.

For any assistance, you can easily reach out to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,

Team ixigo

Reply

द

देवव्रत पाल सूर्यवंशी

from Kanpur, Uttar Pradesh

Dec 18, 2017

On 09/12/17 I was booking ticket on ixigo but same time amount was deducted but I didn’t get the ticket details kindly please take further action .

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M

M. Haque all time enjoy

from Ambala, Haryana

Apr 2, 2018

On March 26th, my account was cut 1120 rupees, .due to the absence of a farakka ticket booking from delhi. The money was not to be returned in 5 days in my account. It's been 5 days since my money was not returned, please send my money to my account very soon.

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A

Abhiroop123

from Kolkata, West Bengal

Apr 11, 2018

I wanted to book my train ticket from kolkata to bolpur . After making the payment from debit card, it showed that some problem occurred. I didn't get my ticket and also Rs 725 transaction was done.
IXIGO should look upon this matter and respond me as soon as possible.

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V

Vikas Chandra Fulara

from Mumbai, Maharashtra

Jun 8, 2018

My train ticket booking failed on 1st june but till 8th June I did't get my refund. So plz send my cash asap.

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Address: 400706

I have booked 2 tickets from Ayodhya to Bhagalpur dated 6.01.2017 . I hi forget password and my money is debited but ticket not issued . Pls return my money at earliest
Sir ixigo have many problems due to we people are suffering if ticket is not booked refund should be within 3 days . But unfortunately I am feeling sad . I have done payment by credit card .hence personal request to look into the matter and give me reply

Thanking you
Navkunj b pandey
[protected]

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