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www.ixigo.com
3.5
Updated: Apr 16, 2026
Complaints 2446
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1587
Unresolved
859
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Ixigo reviews & complaints page 12

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H
Hamdan Mohd
Jan 12, 2023
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I booked a bus ticket from ixigo on 11 January 2023 from Delhi airport to Phagwara, my payment went through but no confirmation was done on my number [protected] and email hamdan.[protected]@gmail.com.
I reached the airport at 12 at the night and I’m stranded, what to do ? Please refund my money as this seems to be a fraudulent transaction. I’ve been a frequent ixigo user and this is the first time I’ve had to face this
Ixigo customer support has been notified about the posted complaint.
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    D
    Dineshkumar_L
    Jan 11, 2023
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    I booked a bus ticket through Ixigo.I paid using UPI and after payment is done the page was closed automatically and money debited but ticket not booked
    Ixigo customer support has been notified about the posted complaint.
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    Hi there, please rach out to us via www.ixigo.com/help for assistance.
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      D
      Dineshkumar_L
      Jan 11, 2023
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      I booked a bus ticket through Ixigo, I pay using UPI, but after payment tha page was closed and ticket not booked, but amount deducted from my account
      Ixigo customer support has been notified about the posted complaint.
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        I
        IBsrinivas
        from Bengaluru, Karnataka
        Jan 11, 2023
        Resolved
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        Resolved

        Address: Goodu PG Accomodation Rajajinagar Bengaluru

        I am Srinivas B Inamati I had booked a bus (Kamat Travels) from Bengaluru to Gadag for 12 January 2023 on 11 January 2023 but as soon as did the payment the website got closed and my money got deducted from the account.
        Jan 11, 2023
        Complaint marked as Resolved 
        The company refunded all the amount deducted fom my account within 4 hours.
        Ixigo customer support has been notified about the posted complaint.
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          V
          Vanshikathakur02
          from Shimla, Himachal Pradesh
          Jan 10, 2023
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          I booked a ticket on 9th jan 2023 for a train on 11th jan 2023 from ixigo app but my train ticket is still pending status is yet not confirmed and my amount that i paid through upi has been deducted. Please resolve my issue and refund my total amount as soon as possible due to this inconvenience that this app has caused me.
          Ixigo customer support has been notified about the posted complaint.
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          Hi there, the amount was refunded to ixigo money max and was later transferred to payment source with UTR[protected]. Let us know for anything else.
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            S
            shreyasingh34
            Jan 8, 2023
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            I have booked a train but due to some reason it failed.
            Then the refund initiated in ixigo money max the amount is approx 368.
            Then i again booked the same journey with the ixigo money max amount and 8 rupees additional I had to pay then again the booking failed and 8 rupees initiated in ixigo money max then i transferred that amount in my bank account, 8 rupees cam into my account within a minute but 368 didn't and the app is still showing that it has transferred the amount in my account but it is not reflecting.

            This is incident is about today (8/1/23).
            Please transfer that money in my bank account.
            Ixigo customer support has been notified about the posted complaint.
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            Hi there, request you to kindly check with your bank along with the mentioned UTR for assistance since it was successfully processed from ixigo
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              V
              Varunsarma
              from Chennai, Tamil Nadu
              Jan 4, 2023
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              I still have not received my amount of 6015.58/- which was debited due to failed transaction. I was told I will receive by yesterday. But still have not
              Ixigo customer support has been notified about the posted complaint.
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              Hi there, please reach out to us via www.ixigo.com/help for assistance.
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                K
                Kittu..
                from Firozabad, Uttar Pradesh
                Dec 30, 2022
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                I have cancelled my train ticket and it is showing that money is credited in my account but i have not received it.
                Ixigo customer support has been notified about the posted complaint.
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                  D
                  Drkunder
                  from Mumbai, Maharashtra
                  Dec 30, 2022
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                  Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

                  I applied for cancelation of CJB-BOM flight for a passenger under Ixigo Assure pripr to 24 hours of the flight on 1-1-23 as passenger's mother (75yeaes) was hospitalized on 24-12-22 needing a partial hip implant surgery due to fracture during fall.

                  Ixigo requested for Medical proof on email. I sent them a Hospital certificate that passenger needs to be with the patient (mom) and also Discharge Summary copy, 4 times from my registeted and another email address.

                  Ixigo repeatedly called and said Medical documents were not received.

                  On their app, it says refund is declined.

                  I paid exrra premium for Ixigo Assure to the tune of more thsn Rs 3000.

                  Despite this, Ixigo refuses to own up to their commitment of full refund if the ticket is canceled prior to 24 hours of departure time.

                  Ixigo Assure is a FRAUD and look out for other companies who are transparent & honest in flught booking business.
                  Ixigo customer support has been notified about the posted complaint.
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                  Hi there, we are unable to see the booking details in order to check. Please reach out to us via www.ixigo.com/help for assistance.
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                    S
                    Sravyav
                    from vijayawada, Andhra Pradesh
                    Dec 30, 2022
                    Resolved
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                    Resolved

                    I have provided my account statement below. U can see amount of Rs. 463 deducted for booking. But no amount of Rs. 463 credited for refund on 29/12/22. have provided my account statement below. U can see amount of Rs. 3070 deducted for booking. But no amont of Rs. 2865 credited for refund on 15/11/21. Bank told me no transaction was made. So send me my money.
                    U can send via upi [protected]@oksbi
                    Ph no. [protected] Bank told me no transaction was made. So send me my money.
                    U can send via upi [protected]@oksbi
                    Ph no. [protected]
                    Dec 30, 2022
                    Complaint marked as Resolved 
                    I didn’t receive it
                    Ixigo customer support has been notified about the posted complaint.
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                      M
                      Muhammad Farhan
                      Dec 28, 2022
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                      I was booking a bus from Kozhikode to Bangalore for 30 December 2022. The payment via upi was debited but the transaction failed. The amount was 3800. Please resolve the issue as soon as possible.
                      Ixigo customer support has been notified about the posted complaint.
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                      Hi there, we are unable to see the booking details in order to check. Please reach out to us via www.ixigo.com/help for assistance.
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                        S
                        sshett
                        from Mumbai, Maharashtra
                        Dec 28, 2022
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                        Cheating on Booking Flight

                        As I had booked the flight from Mangalore to Mumbai on 26 December 2022, the confirmed flight was not available when I had visited the airport. The guide told me in the airport that GO FIRST Flight had stopped operation 2 month ago but I got a confirmed flight ticket.

                        However, as I have to move to Mumbai on high priority, I had to book the fresh flight on the spot which had cost too expensive of about INR 18000. This is not...
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                        P
                        Pullakat Pgs Madhavan
                        Dec 25, 2022
                        Resolved
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                        Resolved

                        While trying to take an E ticket on irctc/ixigo website Rs.905.00 debited my SBI internet account but the E ticket not repeat NOT received till now, suspect tech error as again website asked for user name and password iof irctc login. bad credentials came and finally ticket not received till now. ixigo verification code was 970703 of 24/12/2022. finally it is ascertained htat Le Travenues Technology private limited (your co) credited amount in ixigo account. Kindly return the money Rs.905.00 to above bank account immediately with intimation to me soon, ( Ref No.IGAOVZWNL2 on 24/12/2022)
                        Sethu Madhavan PG
                        mob no. [protected].
                        Dec 26, 2022
                        Complaint marked as Resolved 
                        not resolved the case. so far the money 905/- not received till date in my SBI SB account 35535242579 please return the money immediately with sms or e mail..I didnt get E ticket so far. Without returning the money to me how you can resolve the case. describe.. where the money went ? Reverse Rs 905 to my a my account from le Travenu immediately. Sethu madhavan PG Mob . 9445665190 26/12/2022 at 2106 hrs
                        Ixigo customer support has been notified about the posted complaint.
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                        totally fraud web site of ixigo.. today one gentleman from irctc called and offered redeem voucher to return money through SBI Yono app..No given later found he tried to loot Rs, 20, 000/- from my SBI account to redeem and validate his voucher by validation code ..suddenly i realised and altered in parallel my desk top was in internet banking and mobile on SBI yono app.I could see Rs.905 credited in my account, but the irctc claimed frauster man insisting me to enter 20K in amount section of Yono SBI app. Then I blasted the fraudster as he was patient for 20 minutes of this silent parallel operation ..Strictly doubt some irctc officials have link with ixigo or otherwise how the public losing their money and ticket on this site..Irctc should terminate IXIGO licence immediately as 3rd party booster in their business. Dear public ...be aware you may select only irctc exclusive app in mobile or https://www.irctc.co.in for genuine booking purposes..dont fall pray for such frausters as my money came back without redeem vocher no or validation code.. a great fraud going on daily basis as reports says.. be careful while selecting irctc site for E ticket or any other purpose..
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                          C
                          Chendra shekar
                          from Hyderabad, Telangana
                          Dec 24, 2022
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                          Address: Gurgaon
                          Website: www.ixigo.com

                          Dear sir / madam till now no response for the raised complaint please help me in refund because they are not telling about refund and they are not taking about the refund they are deducting the total amount for cancellation charges please help me...
                          Ixigo customer support has been notified about the posted complaint.
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                            C
                            Chendra shekar
                            from Hyderabad, Telangana
                            Dec 23, 2022
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                            Address: Gurgaon
                            Website: www.ixigo.com

                            Dear sir / madam I have booked a ticket on ixigo on November 14th but my upcoming flight is on Jan 6th 2023 from Dubai to Hyderabad and pnr is IPVGUN but ixigo is refusing my refund and I have contacted Emirates airlines for cancellation charges and refund they told you will get full refund but please contact ixigo app but they are refusing to help me please help me
                            Ixigo customer support has been notified about the posted complaint.
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                              H
                              hashish_sai
                              from Kurnool, Andhra Pradesh
                              Dec 22, 2022
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                              Hello sir, I booked a ticket[protected] from ixigo my money got deducted but the payment has failed I want to get a refund but it was not showing in the MY TRIPS category, and I didn't get any mail or message about payment failure from the ixigo can you please check on this
                              Transaction ID: T2212221018499672470401
                              Email ID: [protected]@gmail.com
                              Ph no: [protected]
                              Ixigo customer support has been notified about the posted complaint.
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                                J
                                Jaime999
                                Dec 21, 2022
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                                Website: www.ixigo.com

                                They changed both my flights without telling me. On their website it showed the flights I booked but then when I went directly to the airline it showed I was booked on similar but different flights. Very deceptive and unprofessional company.
                                Ixigo customer support has been notified about the posted complaint.
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                                  A
                                  Anjana Raj
                                  Dec 19, 2022
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                                  I had booked a ticket from ixigo app in train and the money got debited, soon after that a message came that ticket cannot be booked and booking failed.
                                  They sent me a message telling that i will get my money back by 17th dec 1:00am
                                  But never received the money.
                                  Ixigo customer support has been notified about the posted complaint.
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                                    K
                                    Karan7417
                                    from Muktsar, Punjab
                                    Dec 19, 2022
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                                    I have booked a bus from delhi to chandigarh for the date 20/12/2022 and the payment was done from my end but i haven't received any ticket or even a confirmation mail from you ixigo. Please provide the ticket as my date of journey is tomorrow and it is important for me to reach there.
                                    Ixigo customer support has been notified about the posted complaint.
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                                      I
                                      itzabhiii
                                      Dec 18, 2022
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                                      Address: Shivalik city kharar punjab
                                      Website: Ixigo

                                      Hey! I have cancelled my ticket but there was showing that refund is transferred but I didn’t received amount in my account
                                      Ixigo customer support has been notified about the posted complaint.
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