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Ixigo Complaints & Reviews

www.ixigo.com

3.5

Updated: Jul 4, 2026

Complaints 2448

Resolved

1588

Unresolved

860

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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Ixigo reviews & complaints page 12

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ON 15 Apr 2023 i tried to book a train ticket in Train No. 16315 from Mysuru to Thrissur. During the payment process an amount of ₹1334 was deducted from my account with transaction ID. T2304151050018283052923 with Bank Ref No.[protected], moreover the ticket was not booked and no message of refund was received. However, i tried again and booked the ticket by paying ₹1304.01 with transaction ID. T2304151109426100121862 with Bank Ref No.[protected]. Therefore, i want the refund of ₹1334 at the earliest.

Apr 20, 2026

Complaint marked as Resolved

No Resolution till date

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Ixigo Customer Care

from Gurugram, Haryana

Apr 18, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

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I had booked tickets for Bangalore to Chennai and unfortunately i had some emergency and cancelled those tickets on 11-April-2023
I got the refund to my Ixigo wallet and i had transferred that amount of 900 in to bank.
In the transaction details it is showing as it is settled on 11-April by its been 4 days I didn’t got the refund to my bank account

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Ixigo Customer Care

from Gurugram, Haryana

Apr 18, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

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I had recently booked my train ticket from ahmedabad to rajkot for 13 april with trip id IXITRS[protected] and payment id 1CN8E9Z9PT7YPRBS719.

Unfortunately my money got debited but I’ve not received any ticket and in app shows my trip is cancelled with payment failed.

Where does my money got debited I’ve paid the requested amount by ixigo on my upi id and if they have not recieved.

Please solve my issue as soon as possible and provide me the ticket if payment is confirmed and if not then please provide my refund so i can continue my booking again.

I’ve attached some pictures elaborating my issue. Kindly review and guide me further.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 18, 2023

Verified Support

The booking was failed and amount is already refunded with bank ARN[protected] the same day. Please reach out to us via www.ixigo.com/help for any further assistance.

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Hi Sugathan
Sorry!Your Thalassery (TLY) - Yesvantpur Jn (YPR) train booking could not be confirmed due to payment failure. Booking ID: IXITRS[protected]
Re-book your ticket here: https://ixtr.app.link/Tu1gd8o0Lyb
For any queries, please visit our Customer Service section: https://ixtr.app.link/help
Thank you
Team ixigo

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Ixigo Customer Care

from Gurugram, Haryana

Apr 12, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

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I booked a fligh to india
From Uk

Money got deducted no confirmation from
Ixigo
Email [protected]@gmail.com
Attached is the screenshot

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Ixigo Customer Care

from Gurugram, Haryana

Apr 12, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

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Address: C33/265-17,CHANDUA CHITTUPUR, SIGRA

Respected sir/ma'am

Paid at 10:50 pm on 07/04/2023

I have tried to book aticket, my amount had been debited but ticket was not booked(confirmed)
UPI transaction ID:[protected]
[protected]@paytm
Booked ticket from BSB to MTJ for 21st april 2023
Train number: 19670 Humsafar Express
Amount deducted was 2513/-
Please refund my money back.

Apr 7, 2023

Complaint marked as Resolved

7985960712 is my number

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Website: www.ixigo.com/trains/booking

I had booked to and fro Mumbai to Vapi tickets for[protected].

PNR Details of ticket are [protected] and [protected].

On cancellation of the above two tickets, the Free Cancellation Charge was not refunded.

I feel cheated, as it is not a small sum, Rs. 1479 and Rs 1437 respectively for both the tickets.

Request ixigo.com to refund my Free Cancellation Charge.

Thanks & Regards,

Darayus Panthaky

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Ixigo Customer Care

from Gurugram, Haryana

Apr 6, 2023

Verified Support

Hi there, as per the free cancellation terms and conditions IRCTC base fare is refunded in full and the IRCTC cancellation fee is waived. The base fare as per terms is already refunded and the benefit of the service is availed already hence the premium amount is non-refundable. Kindly visit this link for detailed terms https://www.ixigo.com/ixigo-assured-trains-policy

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Booked two 1AC train tickets on 4th April-23, Vizag to Raipur. Successfully made payment of Rs 4221 through Phonepe but ticket not generated. tried customer care no +91 [protected] but it say number does not exits.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 6, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

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Hi Team,

I tried to book train ticket yesterday, at payment option i selected Gpay and made the transaction, after the transaction got complete, it again took me back to the payment page and no booking confirmation was given
Even if i check in my account, i do not see any booking done, but money has been debited form my account.
Rs. 1118.29 debited to VPA ixigo.[protected]@icici(UPI Ref No[protected]

Kindly refund the money
A real Bad experience

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S

Shreyash Pandya

from Rajkot, Gujarat

Apr 4, 2023

I faced the same issue today I paid the amount but in first transaction the money debited but didn’t reflect on the ixigo app and 2nd time I paid and then after the ticket gets generated so I paid 2 times for same ticket

Ixigo Customer Care

from Gurugram, Haryana

Apr 4, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

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I opted for "ixigo assured" while booking my ticket. But at the time of payment, amount deducted for "ixigo basic". And now, when I cancel my ticket, I'm not getting my full refund.
On contacting the customer service, they say that though you selected "ixigo assured", as the money deducted while payment was only for "ixigo basic", you will have no benifits of assured.
But how is this a mistake from my end?
Please look into the issue and refund my full amount.

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Ixigo Customer Care

from Gurugram, Haryana

Mar 30, 2023

Verified Support

Kindly note that the fare type cannot be changed automatically, it can be selected by the user after itinerary selection and vasic fare type was selected for this booking and hence ticket is cancelled with applicable charges, we regret however we do not see any issue on this at our end.

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Address: USAM CHOKLY KARUVAKALL . KANNAMANGALA PO . MALAPPURAM DT . KERALA

My user id is nabeelchoklyI booked a tickets through ixigo a few hours back but it showing I didn't booked the ticket but my money was deducted from my account ...kindly reply me asap ...& I attached the screenshot of message which I received from ixigo ...so check out & reply me
My mail id is [protected]@gmail.com

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Ixigo Customer Care

from Gurugram, Haryana

Mar 30, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

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On 20 march 2023 at 7:42 pm, I booked the ticket. the money was debited but there was no ticket received. if the booking is sucessfull then please send the ticket or please refund the money

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Ixigo Customer Care

from Gurugram, Haryana

Mar 21, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

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I Booked a ticket with UPI. Later which I changed the UPI ID and when I cancel the ticket that refund amount is transfer to old UPI ID. It's not credited in my current account. So it's my humble request to solve this problem.

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Ixigo Customer Care

from Gurugram, Haryana

Mar 21, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

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I booked a ticket from vikarabad to jasidih for 6 members and had to cancel it for some reason. I haven't gotten the refund yet.
PNR: [protected]
Booking Id: IXITRS[protected].
Transaction amount: 4208.22
Reference Id:[protected].
Order Id:
The refund amount was to be credited by 15th march.
I request you to look into it.

Jul 2, 2023

Complaint marked as Resolved

It was just that the Company delayed refunding process a little bit. However, the amount was refunded in the end.

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Ixigo Customer Care

from Gurugram, Haryana

Mar 17, 2023

Verified Support

Hi there, we are getting this checked and will get back to you with an update within 48 hours, apologies for the inconvenience caused.

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Address: Gurgaon, Haryana

Website: ixigo

Alliance air ticket was booked for travel on 11/03/2023 for the journey on 12/03/2023 from Hyderabad to Tirupati . Ticket was confirmed with PNR number MCKB2K . The ticket was cancelled at 11:51hrs and status shown as cancellation initiated. At 23:27hrs status showing cancellation pending. As the ticket was cancelled more than six hours prior to departure time (06:10hrs) of flight. The amount may please be refunded after deducting applicable charges.

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Ixigo Customer Care

from Gurugram, Haryana

Mar 17, 2023

Verified Support

Hi there, the ticket was cancelled on 11 Mar 2023 11:44:33 and the same time will be considard. As of now the ticket is cancelled and the refund is pending from the airline due to which the cancellation status on app must be pending however the ticket was cancelled as per the request raised. You will be notified once the refund is initiated. You can call us at[protected] for any further assistance.

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Money was debited 2 times from upi account. But the ticket or the details was not confirmed

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Ixigo Customer Care

from Gurugram, Haryana

Mar 7, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

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Website: Ixigo.com

I booked a train from Delhi to Mathura on 16th feb 2023 which i cancelled.
My Trip ID is: IXITRS[protected]
PNR: [protected]
Transaction Amount: 680.89
Transaction ID: T2302161006047246635614
The Refund amount of Rs. 435 was supposed to be credited upto 17th Feb 2023. The Refrence ID is: [protected]
My Refund has not been credited despite multiple complaints.

Mar 3, 2023

Complaint marked as Resolved

refund received

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Sibu Sarma

Apr 14, 2023

Today booked on indigo flyt through ixigo. From Dibrugah to kolkata on 15th of April . Booked through mob in the name of Arghamita Sen sarmah. After clear payment name appeared unknown name. Soon we lodge to complaint customer care but tickt has been cancelled and return money was half of the total money. Pnr no. RR15FW DATED JOURNEY 25TH OF ARPIL 2023.FLYT 6E119.. WE NEVER GO TO IXIGO . AND ALSO INFORM FB, GOOGLE, INSTAGRAM. TWITTER.

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Sir
I booked 2 flight tickets up and down from Chennai to Dubai on[protected]. An amount of Rs.53728/- got debited from my account. However, ticket didn’t got generated.

Pl refund the amount debited

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Ixigo Customer Care

from Gurugram, Haryana

Mar 7, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

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Address: # PLAT NO.52 JANATHA COLONY NEAR MAHIJID 2ND CROSS ARAVIND NAGAR

I have booked train ticket in ixigo Reference no.[protected] dated 26.02.2023 from HUBLI TO YESHWANTPUR BY TRAIN, payment Rs.379/- made throgh SBI UPI successfully but tickets not issued.
Kindly return my amount.

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Ixigo Customer Care

from Gurugram, Haryana

Feb 28, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

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Address: C/o Dr. S. M. Tiwari , 26 Shri Ram Colony, Jhansi Road

I used ixigo ios app to book train tkt. Opted for UPI for payment. Amount got deducted 2 times in attempt of payment but both times amount was deducted from my bank account but tkt never got booked.

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Ixigo Customer Care

from Gurugram, Haryana

Feb 28, 2023

Verified Support

Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.

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