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3.4
Updated: Aug 23, 2025
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Ixigo reviews & complaints page 12

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S
Swativ88
from VARANASI, Uttar Pradesh
Dec 8, 2022
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I got an email from ixigo but still did not get refund account in my account.
It shown they refund my amount but amount does not reflect in my bank amount. And also the helpline number does not work, every time I call, this mobile number is switched off. Please refund my balance.
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    S
    Swativ88
    from VARANASI, Uttar Pradesh
    Dec 8, 2022
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    I got an email from ixigo but still did not get refund account in my account.
    It shown refund is successful but the amount is not reflect in my bank account.
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      S
      Swativ88
      from VARANASI, Uttar Pradesh
      Dec 8, 2022
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      I got an email from ixigo but still did not get refund account in my account.
      Ixigo customer support has been notified about the posted complaint.
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        V
        Vishalakshy
        from New Delhi, Delhi
        Dec 1, 2022
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        I have booked train for Dec 7th from Thrissur to trivandrum.
        Money got debited from my account but no confirmation received or any tickets.
        Already even checked in ixigo app whether is there any upcoming trip showing, but no nothing is there.
        Kindly resolve Asap
        Ixigo customer support has been notified about the posted complaint.
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          Y
          [email protected]
          from Powai, Maharashtra
          Dec 1, 2022
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          I booked a ticket on 1st December 2022, from Ranchi to Patna of 7th December 2022 and the payment has been debited from my account but the ticket was not booked andd it showed error And there is no transaction history on the app so i am not able to talk to the customer care, the payment had been debited from account in the name of La travenues . Help me please i have to book the ticket again . Please refund my money asap .
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            Y
            [email protected]
            from Powai, Maharashtra
            Dec 1, 2022
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            I have booked a ticket from Ranchi to Patna and have made the payment through net banking of ₹239 and the money has been debited from my account and then it showed error and then i saw in the app that my ticket was not booked or their were no transaction related to the booking please look in this matter as i am in urgent need of money and i have to book my ticket .
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              Y
              [email protected]
              from Powai, Maharashtra
              Dec 1, 2022
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              I have booked a ticket of 7 th December 2022 from ranchi to patna, and i have done the payment through net banking and the payment was successful but then after the payment it showed 'error' and when i am trying to reach the customer service i couldn't find that transaction in the app but, in my transaction history it shows that amount has been debited of ₹ 239, by La travenues . Please refund my amount asap .
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                S
                sandeshh09
                Nov 26, 2022
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                On 26/11/2022, I booked the ticket for train no. 11402, Nandigram Express on ixigo, We paid Rs.609/- the payment was successful but the ticket never appeared.It will be really generous if the problem is observed and could get a proper resolution.
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                  R
                  rayan61
                  from Srinagar, Jammu and Kashmir
                  Nov 26, 2022
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                  Address: Srinagar india 190002

                  I booked my flight i paid for it nearly 13000 but after payment it shows transaction failed .My booking id is IF[protected]
                  Ixigo customer support has been notified about the posted complaint.
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                    Y
                    Yuvamandhare
                    from Satara, Maharashtra
                    Nov 24, 2022
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                    I have book train ticket from Amritsar to panipat at 21 Nov 22 ar rs 2178 is fail but my booking amount not refunded by ixigo
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                      S
                      Sneha13777
                      Nov 21, 2022
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                      I booked bus tickets for 4 people my money got deducted around Rs 5310 and this trip is not confirmed and even not reflecting in the app but the amount got deducted. Please improve your service you are really doing a scam by deducting hard earned money. Please give us quick response.
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                        S
                        Sneha13777
                        Nov 21, 2022
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                        Booked 4 bus tickets of indumati bus from Pune to Goa. Amount of 5310 deducted from bank account but the tickets are not booked.
                        Requesting refund in the original source of payment, i.e. bank account.

                        Attaching the deducted amount screenshot for reference.
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                          A
                          athulkrishnaas
                          Nov 21, 2022
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                          Address: Gurukrupa, near bank road, pantheerankavu

                          I have booked 3 tickets from Delhi to Calicut on 21/11/2022 and the ticket was not booked and the money has been debited from the account. Also there was no information showing about the booking details. So please give me an update about this or please do the refund as soon as possible.
                          Client no. [protected]
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                            N
                            Nishant!
                            Nov 20, 2022
                            Resolved
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                            Resolved

                            I had done a payment of 4596 for a train ticket on 2 oct and i haven't Received any details of the train or the trip as such. Neither the e ticket was sent to my mail. so kindly resolve this or refund the money asap.
                            +1 photos
                            Nov 20, 2022
                            Complaint marked as Resolved 
                            Problem is solved
                            Ixigo customer support has been notified about the posted complaint.
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                              D
                              Divakar Kumar
                              from Barh, Bihar
                              Nov 19, 2022
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                              Sir I was cancelled the ticket on dated 4/02/2022 but the refund has not come yet. Reference no. [protected] and [protected]. Amount rs. 9600/-
                              Kindly do needful
                              Prince kumar
                              Mob- [protected]
                              Email - kumar.[protected]@gmail.com
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                                P
                                Pavan Raj Urs
                                Nov 18, 2022
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                                Address: Bangalore , Rajajinagr

                                Hi I need to reschedule on return flight due to sudden plan change, if I try to reschedule again fees of 499 rs is charged which is unfair
                                Ixigo customer support has been notified about the posted complaint.
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                                  L
                                  Lata Kandekar
                                  Nov 16, 2022
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                                  Address: Online
                                  Website: www.ixigo.com

                                  Booked two tatkal tickets using Ixigo. PNR [protected] & [protected].

                                  The seat didn't get confirmed hence was automatically cancelled by IRCTC. Only Rs.65 is deducted by IRCTC, however Ixigo deducted Rs 175 and Rs.372.

                                  Tried calling their customer care number @[protected], the automatic message sends you to the website as they do not have any live agents. The online chat too same is the case just machine's responding.

                                  Cheats - how do I get my money.
                                  Ixigo customer support has been notified about the posted complaint.
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                                    S
                                    sid1234567
                                    from Chennai, Tamil Nadu
                                    Nov 15, 2022
                                    Resolved
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                                    Resolved

                                    Tried booking bus ticket through ixigo from chennai to bangalore. Twice, the money was debited but the page automatically closed, and booking was not confirmed in any way. I do not even have a transaction number except for my bank details.
                                    Costumer support in the website needs a huge revamp.
                                    Nov 21, 2022
                                    Complaint marked as Resolved 
                                    Got the money back the next day.
                                    Ixigo customer support has been notified about the posted complaint.
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                                      S
                                      S. Samson Paul Rajaiah
                                      from Mumbai, Maharashtra
                                      Nov 11, 2022
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                                      I had a booking in this flight (6E -6697 for 26th Nov 2022) and the airline canceled this flight and gave option for another flight……which doesn’t solve the purpose

                                      Hence I have cancelled the ticked………………..however the airline has charged cancellation fees (this ticked is booked the (ixigo)

                                      Could you please clarify. The amount is still not reflecting gin my account

                                      PNR : OVMV2B - Flight cancelled by Airline - 6E 6697
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                                        J
                                        Jeetuuu
                                        from Ambala, Haryana
                                        Nov 7, 2022
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                                        Today ie on 7Nov 2022 I was booking ticket from Mavli junction to Jaipur from UDZ JP SPCL SF train number 09722. Payment of 1049rs made through SBI net banking and amount got debited and session got timed out. Transaction reference number is IGAOPNQBE7
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