Ixigo Complaints & Reviews

I had done my booking bt coz i forgot my password it could not complete twice I had done bt when I call u ppl u say it's refunded ask the bank ppl bt bank ppl sat ask u ppl it's not refunded
I m not an big business woman so that I could leave my 2000 as it's a big amount for college students.
Please contact me

I was booking my ticket from danapur to pune but payment was successfull but ticket had not booked. I tried two times but payment was successfull and my ticket was not booked
Plz refund my money

Today I was booking my ticket from danapur to pune and payment was successfull but ticket was not booked. I tried two times but payment was successfull and ticket was not booked.
Price 489+489
Plz refund my money

I had booked a train ticket vide PNR [protected] and ixigo booking id IXITR[protected] but am unable to open my ticket in my ixigo id or have an option to cancel it. The date of journey is day after tomorrow. Please help me in timely canceling the ticket to avoid cancellation penalty

I have tried to book ticket from ghy to new delhi on 8 Jan, 18, but due to some technical reason it failed and my money is deducted from my bank account.
Please kindly refund my money
Trip id-IXTR[protected]

I booked a flight ticket from Vizag to Banglore ..2249 has been deducted from my account and ticket was not booked .It has been one week and still I didn't get my refund back

Dear sir,
I have two times booked rail tickets but every time booking has failed and debited money in my credit account of axis Bank.
Booking details attached as below.
User Id- kanchiyede
Mob no - [protected]
Account no - [protected]
So please help for refund money process

I had booked a flight ticket from blr to amd on 4th december 2017 using ixigo.As per the ixigo terms, cashback of Rs 500 should be received within 48hrs once the ticket is booked.But unfortunately i did not received it yet.Please make sure that i receive cashback as soon as possible.
FYI:TRIP ID:[protected]

Hi,

Greetings from ixigo

We'd like to inform you that sometimes due to network issue, transaction doesn't go through successfully. In such instances, if amount is charged, it is auto-refunded to your account in 5-10 working days depending on your bank.

For any assistance, you can easily reach out to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,

Team ixigo

Dear. Sir i am bookd a sleepar train ticket from fakiragram jn to Vadodara jn date 3 december 2017 my ticket is cancelled but my refund on this time is not deposit in my accounts plz help me and deposit my refund in my accounts my ticket PNR [protected] my mobile no is [protected]

Hi,

Greetings from ixigo

We'd like to inform you that sometimes due to network issue, transaction doesn't go through successfully. In such instances, if amount is charged, it is auto-refunded to your account in 5-10 working days depending on your bank.

For any assistance, you can easily reach out to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,

Team ixigo

On 09/12/17 I was booking ticket on ixigo but same time amount was deducted but I didn’t get the ticket details kindly please take further action .

On March 26th, my account was cut 1120 rupees, .due to the absence of a farakka ticket booking from delhi. The money was not to be returned in 5 days in my account. It's been 5 days since my money was not returned, please send my money to my account very soon.

I wanted to book my train ticket from kolkata to bolpur . After making the payment from debit card, it showed that some problem occurred. I didn't get my ticket and also Rs 725 transaction was done.
IXIGO should look upon this matter and respond me as soon as possible.

My train ticket booking failed on 1st june but till 8th June I did't get my refund. So plz send my cash asap.

Hi,

Greetings from ixigo

We'd like to inform you that ixigo money is the best travel currency as it can be used hundred per cent on your next booking to avail instant discount. There are no restrictiosn on the booking amount and you can earn/redeem ixigo money any number of times a month. ixigo money is credited in 48 hours of booking confirmation unlike 30 days time of citrus cashback. Also, we clearly show all the terms during the booking so that you can check before the payment. Kindly write to us at [protected]@ixigo.com for any assistance.

Thanks for your cooperation!

Regards,

Team ixigo

Dear Ram,

Greetings from ixigo

Thank you for writing to us. Please be assured that your amount will be auto-refunded in 3-7 working days if ticket was not generated. For any assistance, you can write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

I am booking a ticket on 24 June but the ticket was not book and amount gets deducted from my account at 08:20 AM
TRANSACTION ID :[protected]
Train no. 09041 trip :- Vapi to Jaunpur.

Dear Ram,

Greetings from ixigo

Thank you for writing to us. Please be assured that your amount will be auto-refunded in 3-7 working days if ticket was not generated. For any assistance, you can write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

I have booked 2 tickets from Ayodhya to Bhagalpur dated 6.01.2017 . I hi forget password and my money is debited but ticket not issued . Pls return my money at earliest

Navkunj b pandey
[protected]

Hi Ishika,

Greetings from ixigo

We're really sorry for the inconvenience caused however, we'd like to inform you that refundable doesn't mean fully refundable. It means that amount will be refunded after levying airline cancellation charges. You can also confirm the same with airline and can call your service provider Easemytrip on[protected] for any assistance. We'd also like to inform you that ixigo is a travel search engine and we don't charge any fee for booking or cancellation.

Thanks for your cooperation!

Regards,
Team ixigo

I booked flight ticket to Bangalore from Kochi today. the amount got deducted but ticket not issued. its showing some server error. How can I get my money back??

I booked a flight from Bangalore to Nagpur through ixigo (Go air airlines) on 29th Dec, 2017 for Rs.3582. First of all i booked a refundable ticket so i should get all the principal amount except taxes but the company is giving me just Rs.132 and when i called them regarding the same they started telling that it’s policy of the airlines etc etc. They should not fool the customer on the first place and secondly i haven’t received my cashback in my bank account yet which they are showing refunded in the app. Why would i give separate charges to airlines, ixigo and cleartrip when i’ve booked my flight through ixigo.

I booked the tickets because it was showing me refundable, but I think refundable is not there after booking the ticket and when you will cancel it they will give you lollypop.

Please don't try to malke fool peoples. whatever policies are there mention clearly and before booking you have to mention how much amount you will get back if we cancel that ticket.

Money is not refund
Refund amount:5011
Transaction id:890T3SJVUHSM63P3P
reference id:[protected]
Email id:kamalryadav.[protected]@gmail.com

The amount got deducted but ticket not issued money is not refunded. Booking. Id. [protected], & [protected], ref.id[protected]. &[protected],

Dear Sir,
We would like to inform you that refundable means the ticket is refundable after the application of the cancellation charges. Further, your refund has already been processed as per the cancellation charges and you have got the same. Please contact us at our Whatsapp number i.e [protected] so that we can assist you better on the same.

Please refund my money back to my account... I am booked Guwahati to Dimapur.. Three no of train tickets on 23/11/2018 time 7.04 p.m. at no. 15669 Nagaland Express ..
Transaction ID: IXI-2CP4PJ812UOWQG21TL-1
Refund Amount 504.00
Merchant: www.ixigo.com

Hi,

Greetings from ixigo

We're really sorry to hear that you haven't received cashback for your booking. Please be assured that we are working on your concern & cashback will be credited in 7-10 working days. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

Please refund my money for rupees 380 on 05/12/2017. Train booking not complete and money debit our account. Please refund my money today without any delay

Still not get my cashback yet
Team request you to send the transaction id against which cahshback is added to my wallet.

Harsh

Hi,

Greetings from ixigo

We're really sorry to hear that. We'd like to inform you that if ticket has not been issued then your complete amount will be auto-refunded in 5-7 working days depending on your bank. Please be assured that your amount is completely safe. We'd request you to please initiate a fresh booking using a different bank account. For any assistance, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

Hi Sagar,

Greetings from ixigo

We'd request you to please send a brief query of your concern along with the Booking Id at [protected]@ixigo.com. It will help us to assist you better. It will help us to assist you better.

Thanks for your cooperation!

Regards,
Team ixigo

Dear Raghav,

Greetings from ixigo

As per your telephonic discussion with our team, your ixigo money was credited in 48 hours as promised. We hope your concern is resolved now.

Feel free to reach out at [protected]@ixigo.com for any assistance!

Regards,
Team ixigo

2 time my money has deducted but flight is not booked. actually i eant to booked a ticket between delhi to nagpur in 15 november by ixigo mobile app. and during that 2 time my money has been deducted by ixigo but flight is not booked what can i do

Hi,

Greetings from ixigo

We're glad to inform you that we have updated the coupon's validity. Kindly try checking it again.

For any further queries, kindly write to us at [protected]@ixigo.com

Regards,
Team ixigo