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Ixigo Complaints & Reviews

www.ixigo.com

3.4

Updated: Aug 23, 2025

Complaints 2420

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1519

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901

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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Address: Mumbai City, Maharashtra

Website: ixigo.com

I have booked an air ticket from banagalore to mangalore for 29th november 2017 (Flight 6e902) for my son mr. Satya rashmit durugu yesterday and made the payment through net banking. After the payment was cleared from bank, i did not get any confirmation of ticket neither on the screen nor email id or the mobile number.
Today i checked with my bank and they confirmed that the payment has been made.
We are unable to reach their customer care.

We are shocked to note that despite receiving the payment no confirmation has been given on my booking till now. We need the confirmation of booking or refund of my money.

Regards
Dvj rao
[protected]@yahoo.com

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Oct 15, 2017

Verified Support

Dear Mr. Rao,

Greetings from ixigo

We apologise for the inconvenience caused. We checked the status of your booking with the service provider Cleartrip & unfortunately, your booking could not be confirmed due to transaction failure. However, your amount is completely safe & will be auto-reversed by your bank in 3-5 working days. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: 620001

Dear sir

Yesterday, i have booked a ticket from chennai to muscat in ixigo app via cleartrip portal (Journey date 07.15 am on 03.12.2017.)

But as i made transaction money deducted from my bank account but i didn't get a ticket (As the booking is not shown in my trips page).

I have been trying to contact ixigo for past 15 hours. Ixigo is not getting back and not even replying to my email.
I have sent an emai with all the details to [protected]@ixigo.com
[protected]@ixigo.com
[protected]@cleartrip.com
[protected]@ixigo.com.
The customer care number given is useless.

First name : sivachandran
Last name : athilingam
E-mail id : [protected]@gmail.com

Please update the status of my tickets and whether my ticket has booked or not.

Regards,
Sivachandran
Oman : +[protected]
India : +[protected]

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Oct 15, 2017

Verified Support

Dear Sivachandran,

Greetings from ixigo

We apologise for the inconvenience caused. As we check, your concern was addressed by our team same day.

Please let us know if you need any further assistance. We're always available to help at [protected]@ixigo.com

Regards,
Team ixigo

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I have been trying to contact ixigo for past 15 hours. Ixigo is not getting back and not even replying to my email.
I have sent an emai with all the details to [protected]@ixigo.com
I have confirmed this from the phonepe helpline that the transaction was successful. Kindly return my money and don't fraud the people around by not replying. The customer care number given is useless.

Email: [protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Oct 11, 2017

Verified Support

Dear Anudhi,

Greetings from ixigo

As we check, your concern has been already addressed by our team and full refund has been processed. For any assistance, you may call the service provider Easemytrip on[protected].

Thanks for your cooperation!

Regards,
Team ixigo

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Dear sir,
I had booked a flight ticket today (10.10.2017) on the name of b s srinivasu, from kolkata to visakhapatnam for 13.11.2017 on sg 3471 flight through the ixigo app but the ticket was not booked and payment of rs.2, 493/- was deducted from my credit card.
I had also shared my booking concern to the [protected]@ixigo.com and [protected]@ixigo.com and [protected]@ixigo.com.
But no response was received from the supporting team till now.

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Address: 403401

Website: www.ixigo.com

Dear ixigo,

Today morning i tried to book ticket from goa to chennai in ixigo via cleartrip.
The money was deducted but the ticket was not generated.
After waiting for 2 hrs and trying to find customer care number which ddnot yield me anything i booked again the ticket.
Please say will you refund the cash to bank account?
Can you please look into this concer.

Email: [protected]@gmail.com

Regards,
Hari krishnan ss

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Oct 9, 2017

Verified Support

Hi,

Greetings from ixigo

We're really sorry for the inconvenience caused. We have escalated your concern to Cleartrip & it will be resolved in 24 hours.. You can also call on[protected] for any booking related assistance.

Thanks for your cooperation!

Regards,
Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Oct 9, 2017

Verified Support

Dear Hari Krishnan,

Greetings from ixigo

We have escalated your concern to Cleartrip & same will be resolved in 12 hours. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Dibrugarh, Assam, 786602

Website: www.ixigo.com

I am pankaj kumar, i had tried to book a flight ticket between patna to dibrugarh on 30 sept, 2017 at 01:32 pm, but as i made transaction 13, 788 rs. Deducted from my credit card account but i didn't get a ticket (As the booking is not shown in my trips page). So, i have made the ticket from a different site. As it is already 5 days passed but i didn't get my cash refund... I regret to state that if i wouldn't get money back. Then i have to look towards consumer forum. (My ticket was redirected to cleartrip) hope ixigo will respond quickly...

Ixigo id - pank. [protected]@gmail.com
Mo: +91-[protected]

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Ixigo Customer Care

from Gurugram, Haryana

Oct 8, 2017

Verified Support

Dear Pankaj,

Greetings from ixigo

We're really sorry for the inconvenience caused. We have escalated your concern to your service provider Cleartrip and it will be resolved in 24 hours. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,

Team ixigo

S

Shreeja Rao

from Ranaghat, West Bengal

Oct 17, 2017

I tried booking my flight ticket from bbi to hyd..money deducted ..got cashback but no details of my ticket..so shall i consider it to be booked or not??
Will you guys just resolve the issue so that if its not booked atleast i can book another ticket!!!

C

CA Shruti Anil Chorbele

from Mumbai, Maharashtra

Oct 17, 2017

I have booked Bombay to Cochin AI 681 flight on 19 Jan 2018 thru ixigo. Now I want to cancel the same and claim refund . However I am unable to see any options to cancel the same in ixigo app. Request your help in the matter as early as possible.

K

Kapil Lunkad

from Kurduvadi, Maharashtra

May 1, 2018

वास्को द गामा train not booking successfully you have return my money my messages company return my money return money ID i x i t r[protected] date 10 January ticket rupees 370 please return my money

Kapil Lunkad's reply, May 1, 2018

Kapil Lunkad

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Address: 411033

Website: www.ixigo.com

I booked two tickets of flight on ixigo website from pune to chennai and a single return ticket of 2233 rupees from chennai to pune.
The ixigo app and website is not showing that ticket in my trips page. Even the pnr which i get it says in valid.
More over the amount of rupees 2233 is deducted twice from my bank account at the same time.
As the booking is not shown in my trips page, i cant quote that transaction for complaint. Even when i complained it, i didn't get any type of response. I am totally clueless. I am planning to go for consumer forum and cyber crime cell of maharashtra police.
Please help me.

My account on ixigo is [protected]@gmail.com
Mobile no. [protected]

+2 photos

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Oct 3, 2017

Verified Support

Dear Nirmal,

Greetings from ixigo

As we check, your booking is done through Easemytrip and we have escalated your concern to their team. Please be assured that your amount is completely safe and the issue will be resolved in 24 hours. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,

Team ixigo

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Address: 400072

Website: www.ixigo.com

Dear sir
I have booked a ticket from visakapatnam, via hyderabad to bombay in ixigo via cleartrip portal. Ticket received from cleartip and ixigo are different timing at hyderabad.
Trip id:[protected], doj: 4th nov 2017

I am trying to contact to ixigo customer care with nearly 20 times to number+[protected], no one is responding and send mail to [protected]@ixigo.com, no reply from them.
Please find the attached file of two different ticket
Email:jena. [protected]@gmail.com

+2 photos

Aug 6, 2021

Complaint marked as Resolved

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S

surojitishan

from Bengaluru, Karnataka

Oct 3, 2017

I have tried booking one Jet Airways flight using the below details on 26th Sep17 via ixigo. The money got deducted from my bank account but the flight is not booked.

the reference no of the transaction is :[protected]

Narration: [protected]-PAYUAIRTICKETSINDIAP

ph no: [protected]
email: [protected]@gmail.com

Ixigo Customer Care's response, Oct 3, 2017

Verified Support

Dear Surojit,

Greetings from ixigo

We tried calling you up but the call was unanswered. We'd like to inform you that your booking is confirmed and e-ticket had been already sent on 26th Sep. Kindly check your inbox for the same. For any booking related assistance, please call on 0120-488 77 77.

Thanks for your cooperation!

Regards,

Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Oct 3, 2017

Verified Support

Dear Sushil,

Greetings from ixigo

As per our discussion, we have escalated your concern to Cleartrip and will ensure it is resolved ASAP. We seek your patience in the meanwhile.

Thanks for your cooperation!

Regards,

Team ixigo

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Address: 110094

Website: ixigo app

Dear sir/mam,

This is very hectic.

I booked a ticket from delhi to bhopal.

Cash has been deducted but no ticket received. Please check.

I made this transaction on 21th september, 2017 at around 9 to 10 am
Email - amit luckyboy [protected]@gmail.com
Abhishek abhigoud [protected]@gmail. Con
Ph-abhishek — [protected]
Ph-amit - [protected]
I have even mailed u guys.

Ticket was booked from "cheapticket.in" which was directed from ixigo

Aug 6, 2021

Complaint marked as Resolved

Sep 21, 2017

Updated by Abhigoud Plz sir help me after 2 days we will going

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Ixigo Customer Care

from Gurugram, Haryana

Sep 25, 2017

Verified Support

Dear Abhi,

Greetings from ixigo

We hope your concern has been addressed by Cheapticket. You can also directly call on[protected] for any assistance.

Thanks for your cooperation!

Regards,

Team ixigo

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Website: ixigo

Hey. I had tried to book a tickets between patna n howrah on 12 september about 11:30 am to 12:00, but as i made transaction money deducted from my account but i didn't got ticket.. As it is already 6 days passed but i didn't got my cash refund... I regret to state that if i wouldn't got money back. Then i have to look towards consumer forum. (My ticket is related to redbus) hope ixigo will response quickly

Aug 6, 2021

Complaint marked as Resolved

Sep 18, 2017

Updated by ojas rajput Contact no [protected]..

Sep 18, 2017

Updated by ojas rajput Sorry the destination was jamshedpur. Not howrah

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Ixigo Customer Care

from Gurugram, Haryana

Sep 19, 2017

Verified Support

Dear Ojas,

Greetings from ixigo

We tried calling you up but unfortunately, call did not get through. Please be assured that your amount is completely safe & your concern will be resolved in 24 hours. For any assistance, you can always reach us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,

Team ixigo

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Dear sir/mam,

This is very hectic.

I booked a ticket from goa to kathmandu.

Cash has been deducted but no ticket received. Please check.

I made this transaction on 17th september, 2017 at around 4 to 5 pm

Email - samir. [protected]@gmail.com

I have even mailed u guys.

Ticket was booked from "cheapticket.in" which was directed from ixigo

Please help me out.

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Sep 18, 2017

Verified Support

Dear Samir,

Greetings from ixigo

Please be assured that your booking is confirmed and ticket has been sent to your inbox. Kindly check again. For any booking related assistance, you can call your service provider Cheap Ticket on[protected]

Thanks for your cooperation!

Regards,

Team ixigo

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Address: 400081

Website: ixigo.com

I've been leaving complaints on official sites and forums. I've booked tickes from ixigo.com from mumbai to mangalore for september 14th. However, i've not received any confirmation of flight or any flight details. I got a reply from razorpay payment portal confirming successful payment and money has been deducted from my account as well. I require an explaination of the same within 12 hr. Its very important for me to have that flight booking. Its really tiresome to pursue so much to get simple customer service out of you guys.

Aug 5, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Sep 11, 2017

Verified Support

Dear Sarthak,

Greetings from ixigo

As per our discussion, your booking done via Sasti Ticket could not be confirmed due to transaction failure. However, the completely amount will be auto-reversed to your account in accordance with banking terms. For any assistance, please feel free to write to [protected]@ixigo.com. We'll be happy to help.

Regards,

Team ixigo

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Subject: refund of amount of rupees 1426/-

I have made 2 unsuccessful transactions on 11 jul 17 which are as follows:-
1.) bil/[protected]/pgmib-/[protected]_wwwr 1, 426.00 dtd 11 jul 17 (Yet to
Be refunded)

2.)
Bil/[protected]/pgmib-bus fare/[protected]_wwwr 1, 426.00 dtd 11 jul 17
(Refunded on 26 jul 17).

Both transactions were unsuccessful. But the amount of only 1426/- credited
Back into my account no.[protected] vide
Bil/reversal[protected]/payu india 1, 426.00 on 26 jul 17.
Refund against bil/[protected]/
Pgmib-/[protected] is still pending.
Please refund my amount.

Sep 18, 2017

ojas rajput's response Please call me

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Ixigo Customer Care

from Gurugram, Haryana

Sep 9, 2017

Verified Support

Dear Sir,

Greetings from ixigo

We'd request you to please send us a brief query of your concern along with the email id & phone number entered while booking at [protected]@ixigo.com. It will help us to address your concern quickly.

We'll look forward to hear from you.

Thanks for your cooperation!

Regards,

Team ixigo

O

ojas rajput

from Kolkata, West Bengal

Sep 26, 2017

I have ticket book on 12 sep 11:30 to 12:00 pm from Patna to jamshedpur. ...cash deduct my account but ticket is no recive email - [protected]@gmail.com. mo-[protected] please help me

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Address: Gurgaon, Haryana, 122001

I have booked a air ticket 26th aug 2017 in using ixibo mobile app. Payment has been taken from my credit card but i have neither received ticket details via email or text message. Ticket was booked from delhi to amritsar dated 27th august flight jet airways 9w 2791 no confirmation yet, kindly do the needful to either send me the ticket or credit the cash back to my account.

Contact [protected]
Email [protected]@ajayrattanco.com

+1 photos

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Ixigo Customer Care

from Gurugram, Haryana

Aug 29, 2017

Verified Support

Dear Varun,

Greetings from ixigo

We have escalated your concern to your service provider Cheap Ticket. Rest assured, it will be resolved in 24 hours. We appreciate your patience in the meanwhile. You can also call on[protected] for any assistance.

Thanks for your cooperation!

Regards,

Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Aug 29, 2017

Verified Support

Dear Varun,

This is to inform you that the confirmed ticket has been sent to your inbox. Kindly check once.

Feel free to reach out at [protected]@ixigo.com for any assistance. We'll be happy to help.

Regards,

Team ixigo

R

Ravi Kishor Jaiswal

from Ernakulam, Kerala

Sep 18, 2017

I have not received my refund for pnr : UYGYWC. The flight is on date 17 August and got cancelled for "no show

I had a discussion with indigo team and they had already processed a refund. Can you please process my refund on priority as the the flight got cancelled last month only

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Hi team,

I have booked 3 flights recently from ixigo. But when i am trying to do new cash back claim tool in not picking back date booking and departure date. Its only taking 1 week date. This is really not acceptable. I need my cash back.
Cheapticket.in booking id - 832400
Booking date - 2017-aug-02 16:02
Cheapticket.in booking id - 841544
Booking date - 2017-aug-08 18:12
Cheapticket.in booking id - 844908
Booking date - 2017-aug-09 09:45
Regards,
Sanjay palial
Sanjay. [protected]@gmail.com
+91 [protected]

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Aug 26, 2017

Verified Support

Dear Mr. Sanjay,

Greetings from ixigo

As per our telephonic discussion, your concern has been resolved as you have already availed Rs 500 discount on your bookings done via Cheap Ticket. Cashback is a different offer which is valid on bookings done via our specific partners.

Thanks for your cooperation!

Regards,

Team ixigo

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Address: Mumbai City, Maharashtra, 400056

Website: ixigo

Hi
I have been using ixigo app for long time, whenever i open the app for flight booking the dates are showing for upcoming months instead of the recent days. So everytime i have to change month for bookin. On 19th aug 17 i booked 2 way tickets but instead of that my booking was done for 19 th sept 17. This is all due to the app. I have got serious loss of my money and i have to cancel and rebooked it again via ixigo. So ixigo team plz take this as serious issue and provide compensation or better solution for my problem.

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Ixigo Customer Care

from Gurugram, Haryana

Aug 24, 2017

Verified Support

Dear Mr. Nair,

Greetings from ixigo

We are really to hear that you ended up booking incorrect ticket. However, as we check, our team had already shared the booking logs with you, where in the date selected while booking was 19th Sep and ticket was issued for the same. The date showing in the app is according to your recent searches and as we had informed you, all your recent searches were done for September month. Your service provider Cleartrip had also waived off their cancellation fee for this booking. We seek your understanding in this regard.

Thanks for your cooperation!

Regards,

Team ixigo

M

Mohit Saran

from Bengaluru, Karnataka

Sep 5, 2017

I have Booked From Ixigo using Cleartrip account I want to know my status where is my ticket

complaint regarding date appearance in ixigo app - Comment #2840971 - Image #0

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Address: 560037

I have booked a ticket 8 th Aug 2017 Tuesday in using ixibo mobile app. Payment has been taken from my credit card but I have neither received ticket details via email or text message. Ticket was booked from Bangalore to Vijaywada. No confirmation yet, kindly do the needful to either send me the ticket or credit the cash back to my account.

My email: [protected]@gmail.com

Please contact me via email and I can share th transaction information...

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Aug 24, 2017

Verified Support

Dear Raveena,

Greetings from ixigo

We tried calling on your number (XXXXXX301) but the calls were unanswered. We'd request you to please share the name of your service provider (Cleartrip, Yatra etc) at [protected]@ixigo.com. It will help us to address your concern quickly. You can also contact the provider directly for any assistance.

We'll look forward to hear from you!

Regards,

Team ixigo

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I booked a flight ticket in ixigo with pnr afrtgk.. The flight was rescheduled to unfavorable timing.. I was assured by indigo for cancellation with full refund..

I have cancelled the tickets before a week and indigo says that therefund was credited to ixigo.. How can i get it back.. How long it will take.. How it will be given to me.. Please help me regarding this

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Ixigo Customer Care

from Gurugram, Haryana

Aug 7, 2017

Verified Support

Dear Mr. Elavarasan Gopal,

Greetings from ixigo

As we check, you booked the ticket via Yatra.com and we have forwarded your query to their team. You'll receive the refund soon. For any assistance, please feel free to call Yatra on[protected].

Thanks for your cooperation!

Regards,

Team ixigo

S

shuchia

from Pune, Maharashtra

Nov 2, 2017

I booked a flight ticket in ixigo with PNR YZVXZ.. The flight was rescheduled by airline and I was assured by Air India for cancellation with full refund.
I also got the message of full refund from airindia and sastiticket.

Ixigo booked ticket via sastiticket.com and they said refund will be credited to ixigo.. How can i get it back.. How long it will take.. How it will be given to me.. Please help me regarding this

R

Radheshyam@1244

from Bithur, Uttar Pradesh

Jun 12, 2018

Sir I have booked today CNB to Meerut city
And I have cancelled it today .sir how I received refund please help

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Address: Gurgaon, Haryana, 12202

Website: Ixigo

Hi i booked a flight ticket from ixigo for 15th july 2017 scheduled at 6.15am from mumbai to bangalore. Pnr for the flight is sh9m56, but when i tried to web check in today it shows me an error that 'could not find the pnr neither the booking id'. When i tried calling customer care number number of ixigo it isn't valid. Please help me out as i need to reach bangalore urgently

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Jul 14, 2017

Verified Support

Dear ixigoer

Greetings from ixigo!!

We would request you to please share the booking id with us at [protected]@ixigo.com. It will help us to resolve your concern quickly.

We will look forward to hear from you.

Regards

Team ixigo

A

[email protected]

from Dehra Dun, Uttarakhand

Jul 27, 2017

I book my bus ticket from app ixigo but my booking was not completed but my money is taken from my account in online transaction please give my money back

Ixigo Customer Care

from Gurugram, Haryana

Jul 27, 2017

Verified Support

Dear Mr. Malik,

Greetings from ixigo!!

We have received your e-mail and will resolve your concern in 24 hours. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,

Team ixigo

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Address: Gurgaon, Haryana

Website: Ixigo.com

I book a flight through ixigo.com. My flight is of go air g8-347 on 05 jul'17 from jai to bom. I got a message from vm-go airl that dear smart flyer! Go air would like to inform you that your flight g8-347 on 05jul'17 from jai to bom has been cancelled. Could you please confirm whether we will get any other flight in place of cancelled one. I have to tried to call on customer care services but no response.
Looking forward for your early response.

Aug 6, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Jun 28, 2017

Verified Support

Hi,

Greetings from ixigo

We'd request you to please share your Booking ID with us at [protected]@ixigo.com. It will help us to assist you better. You can also contact your booking provider, eg. Cleartrip and Yatra for any assistance.

Thanks for your cooperation!

Regards,
Team ixigo

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