Ixigo Complaints & Reviews

Hi,

Greetings from ixigo

We'd like to inform you that sometimes due to network issue, transaction doesn't go through successfully. In such instances, if amount is charged, it is auto-refunded to your account in 5-10 working days depending on your bank.

For any assistance, you can easily reach out to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,

Team ixigo

On 09/12/17 I was booking ticket on ixigo but same time amount was deducted but I didn’t get the ticket details kindly please take further action .

On March 26th, my account was cut 1120 rupees, .due to the absence of a farakka ticket booking from delhi. The money was not to be returned in 5 days in my account. It's been 5 days since my money was not returned, please send my money to my account very soon.

I wanted to book my train ticket from kolkata to bolpur . After making the payment from debit card, it showed that some problem occurred. I didn't get my ticket and also Rs 725 transaction was done.
IXIGO should look upon this matter and respond me as soon as possible.

My train ticket booking failed on 1st june but till 8th June I did't get my refund. So plz send my cash asap.

Hi,

Greetings from ixigo

We'd like to inform you that ixigo money is the best travel currency as it can be used hundred per cent on your next booking to avail instant discount. There are no restrictiosn on the booking amount and you can earn/redeem ixigo money any number of times a month. ixigo money is credited in 48 hours of booking confirmation unlike 30 days time of citrus cashback. Also, we clearly show all the terms during the booking so that you can check before the payment. Kindly write to us at [protected]@ixigo.com for any assistance.

Thanks for your cooperation!

Regards,

Team ixigo

Dear Ram,

Greetings from ixigo

Thank you for writing to us. Please be assured that your amount will be auto-refunded in 3-7 working days if ticket was not generated. For any assistance, you can write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

I am booking a ticket on 24 June but the ticket was not book and amount gets deducted from my account at 08:20 AM
TRANSACTION ID :[protected]
Train no. 09041 trip :- Vapi to Jaunpur.

Dear Ram,

Greetings from ixigo

Thank you for writing to us. Please be assured that your amount will be auto-refunded in 3-7 working days if ticket was not generated. For any assistance, you can write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

I have booked 2 tickets from Ayodhya to Bhagalpur dated 6.01.2017 . I hi forget password and my money is debited but ticket not issued . Pls return my money at earliest

Navkunj b pandey
[protected]

Hi Ishika,

Greetings from ixigo

We're really sorry for the inconvenience caused however, we'd like to inform you that refundable doesn't mean fully refundable. It means that amount will be refunded after levying airline cancellation charges. You can also confirm the same with airline and can call your service provider Easemytrip on[protected] for any assistance. We'd also like to inform you that ixigo is a travel search engine and we don't charge any fee for booking or cancellation.

Thanks for your cooperation!

Regards,
Team ixigo

I booked flight ticket to Bangalore from Kochi today. the amount got deducted but ticket not issued. its showing some server error. How can I get my money back??

I booked a flight from Bangalore to Nagpur through ixigo (Go air airlines) on 29th Dec, 2017 for Rs.3582. First of all i booked a refundable ticket so i should get all the principal amount except taxes but the company is giving me just Rs.132 and when i called them regarding the same they started telling that it’s policy of the airlines etc etc. They should not fool the customer on the first place and secondly i haven’t received my cashback in my bank account yet which they are showing refunded in the app. Why would i give separate charges to airlines, ixigo and cleartrip when i’ve booked my flight through ixigo.

I booked the tickets because it was showing me refundable, but I think refundable is not there after booking the ticket and when you will cancel it they will give you lollypop.

Please don't try to malke fool peoples. whatever policies are there mention clearly and before booking you have to mention how much amount you will get back if we cancel that ticket.

Money is not refund
Refund amount:5011
Transaction id:890T3SJVUHSM63P3P
reference id:[protected]
Email id:kamalryadav.[protected]@gmail.com

The amount got deducted but ticket not issued money is not refunded. Booking. Id. [protected], & [protected], ref.id[protected]. &[protected],

Dear Sir,
We would like to inform you that refundable means the ticket is refundable after the application of the cancellation charges. Further, your refund has already been processed as per the cancellation charges and you have got the same. Please contact us at our Whatsapp number i.e [protected] so that we can assist you better on the same.

Please refund my money back to my account... I am booked Guwahati to Dimapur.. Three no of train tickets on 23/11/2018 time 7.04 p.m. at no. 15669 Nagaland Express ..
Transaction ID: IXI-2CP4PJ812UOWQG21TL-1
Refund Amount 504.00
Merchant: www.ixigo.com

Hi,

Greetings from ixigo

We're really sorry to hear that you haven't received cashback for your booking. Please be assured that we are working on your concern & cashback will be credited in 7-10 working days. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

Please refund my money for rupees 380 on 05/12/2017. Train booking not complete and money debit our account. Please refund my money today without any delay

Still not get my cashback yet
Team request you to send the transaction id against which cahshback is added to my wallet.

Harsh

Hi,

Greetings from ixigo

We're really sorry to hear that. We'd like to inform you that if ticket has not been issued then your complete amount will be auto-refunded in 5-7 working days depending on your bank. Please be assured that your amount is completely safe. We'd request you to please initiate a fresh booking using a different bank account. For any assistance, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

Hi Sagar,

Greetings from ixigo

We'd request you to please send a brief query of your concern along with the Booking Id at [protected]@ixigo.com. It will help us to assist you better. It will help us to assist you better.

Thanks for your cooperation!

Regards,
Team ixigo

Dear Raghav,

Greetings from ixigo

As per your telephonic discussion with our team, your ixigo money was credited in 48 hours as promised. We hope your concern is resolved now.

Feel free to reach out at [protected]@ixigo.com for any assistance!

Regards,
Team ixigo

2 time my money has deducted but flight is not booked. actually i eant to booked a ticket between delhi to nagpur in 15 november by ixigo mobile app. and during that 2 time my money has been deducted by ixigo but flight is not booked what can i do

Hi,

Greetings from ixigo

We're glad to inform you that we have updated the coupon's validity. Kindly try checking it again.

For any further queries, kindly write to us at [protected]@ixigo.com

Regards,
Team ixigo

Hi

Greetings from ixigo

We're glad to inform you that ixigo money has been credited to your account. Please check once again.

For any assistance, you can write to us at [protected]@ixigo.com

Thanks for your cooperation!

Sir. I have booked a ticket in ixigo from Chennai to Madurai, spicejet flight no sg611, 9th Nov, 9.55AM via netbanking. Money got deducted from my account but I haven't received the ticket. The amount deducted from account was Rs.3959. The transaction reference no is[protected]. How do I get my cash back...

I have booked ticket on date 19/12/17 from blr to bbi still now I didn't get my cash back in my ixigo account my pnr no is- Z0826.

i have cancelled my ticket 1 week ago but my money not refunded

Dear Shuchi,

Greetings from ixigo

We understand that your concern is regarding Trip Id[protected]. We'd like to inform you that your refund has been already processed by Cleartrip & will be credited in 5-7 working days. For any assistance, you can call on[protected].

Thanks for your cooperation!

Regards,
Team ixigo

Dear Sandeep,

Greetings from ixigo

We understand that your concern is regarding Trip Id [protected]. We checked the booking status with your service provider Cleartrip & they have informed that unfortunately, your ticket could not be issued due to payment failure. However, if any amount has been deducted then please contact your bank for reversal. For any assistance, please feel free to call on[protected].

Thanks for your cooperation!

Regards,
Team ixigo

Sir i have booked 2 tckts from calicut to chengannur throug ixigo . Money deducted from my account but i didnot get any tkt booking cofirmation details.
Booking name : 1) shajan
2) Noothan
Mobile number [protected]
Mail id [protected]@gmail.com
Irctc user id : tintushan

Dear Ramakanth,

Greetings from ixigo

We'd like to inform you that our team has already replied to your e-mails and have also shared the booking logs with you where in the ticket was issued as per the details selected by you. The flight details are also shown on confirmation page so that you can re-check before the payment. We're really sorry but unfortunately our hands are tied on this one. We seek your understanding in this regard. We'd request you to please cancel this ticket & make a fresh booking.

Thanks for your cooperation!

Regards,
Team ixigo

Dear Girija,

Greetings from ixigo

We'd like to inform you that we are not able to track your booking. Kindly share the Trip Id at [protected]@ixigo.com so that we can assist you better.

Thanks for your cooperation!

Regards,
Team ixigo

Mailed u .not got reply

Dear Gaurav,

Greetings from ixigo

As mentioned in the screenshot shared by you, the amount will be auto-refunded in 10 working days (excluding weekends & holidays). We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

Dear Vijayant,

Greetings from ixigo

As per your telephonic discussion with our team, your concern has been resolved and full refund has been processed. The refund could not be processed earlier as the flight was cancelled directly via airline & you did not claim the amount from your service provider (Sasti Ticket).

Please feel free to write to [protected]@ixigo.com for any further queries.

Thanks for your cooperation!

Regards,

Team ixigo