Ixigo Complaints & Reviews

Dear Girija,

Greetings from ixigo

We'd like to inform you that we are not able to track your booking. Kindly share the Trip Id at [protected]@ixigo.com so that we can assist you better.

Thanks for your cooperation!

Regards,
Team ixigo

Mailed u .not got reply

Dear Gaurav,

Greetings from ixigo

As mentioned in the screenshot shared by you, the amount will be auto-refunded in 10 working days (excluding weekends & holidays). We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

Dear Vijayant,

Greetings from ixigo

As per your telephonic discussion with our team, your concern has been resolved and full refund has been processed. The refund could not be processed earlier as the flight was cancelled directly via airline & you did not claim the amount from your service provider (Sasti Ticket).

Please feel free to write to [protected]@ixigo.com for any further queries.

Thanks for your cooperation!

Regards,

Team ixigo

Dear Nayan,

Greetings from ixigo

We have escalated your concern to the service provider Redbus & same will be resolved in 24 hours. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

Train tickets dated 15-11-17 janmaboomi express tickets or not booked.but amount deducted from my sbi account.plese refund my amount.rs316

Sir
Plz refund me the amount on my bus booking from your ixigo app
My amount debited but ticket not issue
Kindly refund me the amount early

Ticket from - MUMBAI
To - KANKAVALI
Date - 24/05/2018
Mobile no - [protected]
Email - [protected]@gmail.com
Bus operator - red bus
Bus service - warang tours and travels (shiv Rameshwar)service express
transaction ref:[protected]
Kindly refund the amount of rs. 1200.00

Thanks ®ards
Prasad Parab

its very bad experience for bus journey and I have booked one bus form Bangalore to chittoor that ticket rates 2010rs and bus facility is very poor and not pick proper places and not dropped proper places
I have very bad experience so please don't use this app.

Sir/Mam

Ticket NumberAU[protected]
Trip IDIXIBS[protected]
Date of booking 23 March 2022

The amount of got deducted and booking got confirmed automatically without pressing confirm/pay button .

I was shocked to see such strange behaviour of ixigo app.May be the app has bug or it got crashed as it automatically redirect and booking got confirmed.

I got angry but helpless.The bus authority lacks technical knowledge about app crashes, bug etc. So no point of describing to them although I requested them to cancel booking and return my money at the earliest.

So, I request you to consider the fact and try to fix the app so that such problem never arise again in future.

Also please do the needful to arrange return of my money paid as I was about to change the bus according to my preferred timing if this technical error never happened to me or as I couldn't avail the service due to the problem.

Thanks and Regards

Anoop Kumar Das

Sir my bus ticket was cancelled by operator, rupees not refunded, pls refund my rupees as soon as possible booking date -16 September, 2022 cancellation date - 25 September, 2022; Bhubaneswar to Babughat Kolkata, date of journey - 30 September, 2022

Dear Digvijay,

Greetings from ixigo

We hope your concern has been resolved by Cleartrip. For any assistance, please feel free to call on[protected].

Thanks for your cooperation!

Regards,
Team ixigo

Dear Mr. Rao,

Greetings from ixigo

We apologise for the inconvenience caused. We checked the status of your booking with the service provider Cleartrip & unfortunately, your booking could not be confirmed due to transaction failure. However, your amount is completely safe & will be auto-reversed by your bank in 3-5 working days. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

Dear Sivachandran,

Greetings from ixigo

We apologise for the inconvenience caused. As we check, your concern was addressed by our team same day.

Please let us know if you need any further assistance. We're always available to help at [protected]@ixigo.com

Regards,
Team ixigo

Dear Anudhi,

Greetings from ixigo

As we check, your concern has been already addressed by our team and full refund has been processed. For any assistance, you may call the service provider Easemytrip on[protected].

Thanks for your cooperation!

Regards,
Team ixigo

Hi,

Greetings from ixigo

We're really sorry for the inconvenience caused. We have escalated your concern to Cleartrip & it will be resolved in 24 hours.. You can also call on[protected] for any booking related assistance.

Thanks for your cooperation!

Regards,
Team ixigo

Dear Hari Krishnan,

Greetings from ixigo

We have escalated your concern to Cleartrip & same will be resolved in 12 hours. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

Dear Pankaj,

Greetings from ixigo

We're really sorry for the inconvenience caused. We have escalated your concern to your service provider Cleartrip and it will be resolved in 24 hours. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,

Team ixigo

I tried booking my flight ticket from bbi to hyd..money deducted ..got cashback but no details of my ticket..so shall i consider it to be booked or not??
Will you guys just resolve the issue so that if its not booked atleast i can book another ticket!!!

I have booked Bombay to Cochin AI 681 flight on 19 Jan 2018 thru ixigo. Now I want to cancel the same and claim refund . However I am unable to see any options to cancel the same in ixigo app. Request your help in the matter as early as possible.

वास्को द गामा train not booking successfully you have return my money my messages company return my money return money ID i x i t r[protected] date 10 January ticket rupees 370 please return my money

Dear Nirmal,

Greetings from ixigo

As we check, your booking is done through Easemytrip and we have escalated your concern to their team. Please be assured that your amount is completely safe and the issue will be resolved in 24 hours. We appreciate your patience in the meanwhile.

Thanks for your cooperation!

Regards,

Team ixigo

I have tried booking one Jet Airways flight using the below details on 26th Sep17 via ixigo. The money got deducted from my bank account but the flight is not booked.

the reference no of the transaction is :[protected]

Narration: [protected]-PAYUAIRTICKETSINDIAP

ph no: [protected]
email: [protected]@gmail.com

Dear Sushil,

Greetings from ixigo

As per our discussion, we have escalated your concern to Cleartrip and will ensure it is resolved ASAP. We seek your patience in the meanwhile.

Thanks for your cooperation!

Regards,

Team ixigo

Dear Abhi,

Greetings from ixigo

We hope your concern has been addressed by Cheapticket. You can also directly call on[protected] for any assistance.

Thanks for your cooperation!

Regards,

Team ixigo

Dear Ojas,

Greetings from ixigo

We tried calling you up but unfortunately, call did not get through. Please be assured that your amount is completely safe & your concern will be resolved in 24 hours. For any assistance, you can always reach us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,

Team ixigo

Dear Samir,

Greetings from ixigo

Please be assured that your booking is confirmed and ticket has been sent to your inbox. Kindly check again. For any booking related assistance, you can call your service provider Cheap Ticket on[protected]

Thanks for your cooperation!

Regards,

Team ixigo

Dear Sarthak,

Greetings from ixigo

As per our discussion, your booking done via Sasti Ticket could not be confirmed due to transaction failure. However, the completely amount will be auto-reversed to your account in accordance with banking terms. For any assistance, please feel free to write to [protected]@ixigo.com. We'll be happy to help.

Regards,

Team ixigo

Dear Sir,

Greetings from ixigo

We'd request you to please send us a brief query of your concern along with the email id & phone number entered while booking at [protected]@ixigo.com. It will help us to address your concern quickly.

We'll look forward to hear from you.

Thanks for your cooperation!

Regards,

Team ixigo

I have ticket book on 12 sep 11:30 to 12:00 pm from Patna to jamshedpur. ...cash deduct my account but ticket is no recive email - [protected]@gmail.com. mo-[protected] please help me

Dear Varun,

Greetings from ixigo

We have escalated your concern to your service provider Cheap Ticket. Rest assured, it will be resolved in 24 hours. We appreciate your patience in the meanwhile. You can also call on[protected] for any assistance.

Thanks for your cooperation!

Regards,

Team ixigo

Dear Varun,

This is to inform you that the confirmed ticket has been sent to your inbox. Kindly check once.

Feel free to reach out at [protected]@ixigo.com for any assistance. We'll be happy to help.

Regards,

Team ixigo

I have not received my refund for pnr : UYGYWC. The flight is on date 17 August and got cancelled for "no show

I had a discussion with indigo team and they had already processed a refund. Can you please process my refund on priority as the the flight got cancelled last month only

Dear Mr. Sanjay,

Greetings from ixigo

As per our telephonic discussion, your concern has been resolved as you have already availed Rs 500 discount on your bookings done via Cheap Ticket. Cashback is a different offer which is valid on bookings done via our specific partners.

Thanks for your cooperation!

Regards,

Team ixigo