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Ixigo Complaints & Reviews

www.ixigo.com

3.4

Updated: Aug 23, 2025

Complaints 2420

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901

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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Address: 500032

Website: www.ixigo.com

I tried to book a flight ticket through ixigo.com on 20th june, 2017 for a round trip from "hyderabad" to "mumbai" and return worth rs. 3234/-. For this money got deducted from my hdfc bank savings account but ticket was not booked and got no information related to this.
I want my money back or the ticket. I am fed up of trying to contact ixigo as they don't have any details.

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Ixigo Customer Care

from Gurugram, Haryana

Jun 28, 2017

Verified Support

Hi,

Greetings from ixigo

We'd request you to please share the booking provider name (Cleartrip, Yatra etc) and the email id, phone number entered while booking. You can share the details with us at [protected]@ixigo.com. It will help us to assist you better. You can also contact the booking provider directly for any assistance.

Thanks for your cooperation!

Regards,

Team ixigo

S

Sumands562

from Delhi, Delhi

Jun 28, 2017

Thanks Ixigo Team for your concern. I had a call with your executive who patched me with the Cleartrip guy for the issue. Now I have received refund from Cleartrip.

Thanks
Suman

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Address: New Delhi, Delhi

Website: www.ixigo.com

Sir i have checked different flights.. I am 1st user of ixigo so there was 600 rupees cahback on flight booking.. I was just checking the net price.. I went to upto last stage but dont make any payment.. Now when i m paying for my flight booking it is not givibg me 600 cashback they showed a message that u had already used it.. Though i didn't,.. So please do somthing in this case as soon as poosible

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Ixigo Customer Care

from Gurugram, Haryana

Jun 1, 2017

Verified Support

Dear Kitumeena,

Greetings from ixigo!

We request you to please book your ticket via Cleartrip/ Yatra on ixigo and share the booking Id at [protected]@ixigo.com once you book your ticket. We will apply the coupon code for you & process the cashback.

Meanwhile we are getting the issue checked at our back-end.

Thanks for your cooperation!

Regards,

Team ixigo

A

Akshita Batra

Jul 26, 2017

I booked 2 bus ticket by ixigo Jodhpur to Kota on 22nd Amount RS 1174/ deducted 2 times but nither seat boooked nor refund received in my SBI bank account till yet.I complaint to bank they say we have not received any refund from marchant Pilani soft lab /ixigo kindly do needful.

Phone number: [protected]

P

Pankaj Malang

from Delhi, Delhi

Sep 5, 2017

I have booked a ticket from ixigo from Bengluru to Nagpur.
I have applied for a coupon code(MUBARAK) and it was successfully applied.
But when i have paid the amount system was saying couldn't able to approve the cashback request for nagpur flight.
Kindly request you to provide the cashback.

i have sent an email to [protected]@ixigio.com but i didn't got any reply.
Please help.
email id :- [protected]@gmail.com

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Address: 521104

Website: Ixigo

We booked a ticket by online with himachal holidays Volvo bus and my pnr no GB6H2NX, and my seat no's are 21 to 25. Bus no is 6016. Here we are wait and approach the bus and sat our seats. But the bus in charge had come and command to get down us. And our luggage through out of the bus. Because the bus seats are double booked it means by online same seat No's are given to us and another passengers and he behave with us very bad language and rudely...at least we contact ixigo contact no [protected] and he cat respond. At least we contact him and tell the problem but no use. Pls take action properly and do justice to us. Otherwise we go to consumer court or CRO.

+1 photos

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Ixigo Customer Care

from Gurugram, Haryana

May 16, 2017

Verified Support

Dear Mr. Suresh,

Greetings from ixigo

We're really sorry to hear about your unpleasant experience with the said bus provider. We have escalated the concern strongly with them as we can completely understand what you had to face in the bus. Be assured, we really care for our users and will take strict action so that such instances are not repeated.

For any assistance or concern, please feel free to write to [protected]@ixigo.com.

Regards,

Team ixigo

T

teejrug

from Bengaluru, Karnataka

May 16, 2017

I have booked train ticket via ixigo which I want to cancel but not able to cancel,
please help me out with this, I would really appreciate.

P

Pratibha Adhikari

from Bengaluru, Karnataka

Jul 3, 2017

I was trying to book a round trip from Delhi to Ahmadabad. The flight search always shows a lesser price and once i am on the booking page it shows increased price.

I tried doing search again but all the time same, its very inconvenient to use.

Seat allotment and rude behaviour with customer - Comment #2775198 - Image #0

Seat allotment and rude behaviour with customer - Comment #2775198 - Image #1

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Address: Thiruvananthapuram, Kerala, 695301

Website: Ixibo.com

I have booked a ticket today 22nd Saturday in using ixibo mobile app. Payment has been taken from my credit card but I have neither received ticket details via email or text message. Ticket was booked from Trivandrum to Bangalore and return. No confirmation yet, kindly do the needful to either send me the ticket or credit the cash back to my account.

My email: [protected]@gmail.com

Please contact me via email and I can share th transaction information.

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Ixigo Customer Care

from Gurugram, Haryana

Apr 23, 2017

Verified Support

Dear Mr. Sameer,

Greetings from ixigo

We have escalated your concern to Jetairways. Be assured, it will be resolved soon and your full amount will be refunded if the transaction has failed. Please keep faith & patience in the meanwhile.

For any assistance, feel free to reach us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,
Team ixigo

P

priyanka khurana

from Arakkonam, Tamil Nadu

May 22, 2017

I have booked a ticket on 9th May 2017 tuesday using ixibo mobile app. Payment has been taken from my credit card but I have neither received ticket details via email or text message. No confirmation yet, kindly do the needful to get the same credited to my account asap..

A

Arvind bc

from Rampur, Himachal Pradesh

Nov 28, 2017

Sir my self Arvind Kumar I have booked my flight from Guwahati to Hyderabad .but due to some reasons I have cancelled my fight but I did not refund my money so concern my problem.my pnr no .WEG2XW and booking id[protected]

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Address: Howrah, West Bengal, 711101

Website: Ixigo

I booked a flight from Chennai to Mumbai for 21st Sept, 2017. Time - 6:45am. PNR AYEL5J. I booked this from ixigo app which further redirected me to the yatra.com website
However i want to cancel the same and want to know how much refund will I get. But i am unable to do so.
Ixigo should have an option to cancel the flight as well, if it is being used for booking one. Why should one keep wandering from one website to another...

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Address: Srinagar, Jammu and Kashmir, 190001

Website: Ixigo.com

I have booked a flight ticket on ixigo the money was deducted from my SBI NETBANKING but i dint receive the ticket. I tried calling up ixigo and yatra.com but i dont receive any help. I even mailed to them but they are least bothered. I want to take serious action against their service immediately. I had to waste a lot of time of mine due to the irresponsibility of ixigo and yatra.com. One person from actually contacted once just for name sake and now i guess they just simply forgot about me...my transition of sbi netbanking is 29-Mar-2017 (29-Mar-2017) TO TRANSFER
INB Yatra Online Pvt Ltd [protected]IGABAVYNX8 2, 785.00

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 1, 2017

Dear Manprit,

Greetings from Yatra.com!

Regret the inconvenience caused. We request you to please share your email used for the booking to take it further.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com.

Best Regards,
Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 4, 2017

Dear Manprit,

Please share the requested details to assist you further.

Best Regards,
Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 6, 2017

Dear Manprit,

Please share the requested details if your query has not yet resolved.

Best Regards,
Yatra Care

P

priyanka khurana

from Arakkonam, Tamil Nadu

May 22, 2017

I have booked a ticket on 9th May 2017 tuesday using ixibo mobile app. Payment has been taken from my credit card but I have neither received ticket details via email or text message. No confirmation yet, kindly do the needful to get the same credited to my account asap..

A

Aayushi Anand

from Jamshedpur, Jharkhand

Jun 1, 2017

I've booked a flight from Pune to Jaipur scheduled 7 June. At first the payment processing failed, but the amount of Rs 3953 is deducted from my SBI account. Secondly, ticket is confirmed, and again same amount is deducted. Please refund my amount back.

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Address: Jalandhar, Punjab, 1440001

Website: Ixigo

I booked my rail tickets, the payment was made and cash was deducted from my account but the ticket was not booked, so i request to return the cash deducted from my account
train name - Shatabdi Express( NDLS - JLD)
Train no. - 12013
Class-Executive
Amount- 1520/-
booking Date - 30.12.2016
travel date- 02.01.2017
Bank Ref No.[protected]
Narration - [protected]/IRCTC_NEW
Bank - HDFC Bank Pvt. Ltd.i booked my rail tickets, the payment was made and cash was deducted from my account but the ticket was not booked, so i request to return the cash deducted from my account
train name - Shatabdi Express( NDLS - JLD)
Train no. - 12013
Class-Executive
Amount- 1520/-
booking Date - 30.12.2016
travel date- 02.01.2017
Bank Ref No.[protected]
Narration - [protected]/IRCTC_NEW
Bank - HDFC Bank Pvt. Ltd.
Mobile No. to contact - +91-[protected]
e-mail id to contact - [protected]@gmail.com

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P

priyanka khurana

from Arakkonam, Tamil Nadu

May 22, 2017

I have booked a ticket on 9th May 2017 tuesday using ixibo mobile app. Payment has been taken from my credit card but I have neither received ticket details via email or text message. No confirmation yet, kindly do the needful to get the same credited to my account asap..

J

Jashanjot Kaur Brar

from Delhi, Delhi

Jan 5, 2018

payment was deducted and ticket was not booked

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Address: Gurgaon, Haryana, 530018

Website: ixigo

I have booked a flight ticket on ixigo the money was deducted from my axis bank debit card but i dint receive the ticket. I tried calling up ixigo and musafir.com but i dont receive any help. I even mailed to them but they are least bothered. I want to take serious action against their service immediately. I had to waste a lot of time of mine due to the irresponsibility of ixigo and musafir. One person from actually contacted once just for name sake and now i guess they just simply forgot about me.

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Address: Patna, Bihar, 800013

Website: www.ixigo.com

I have booked a flight ticket through ixigo.com(musafir) on 28th October, 2016 .With more accurate words i would say I tried to book the ticket for "Patna" to "Mumbai" worth Rs. 9465 for which the money got deducted from my Icici bank credit card but ticket was not booked.And since that time I am trying contacting "musafir" for the refund of my money but they are not replying. I have tried calling them for atleast 100 times but they are not responding.Meanwhile, I have also contacted ixigo.com for the help and they have sent an email to musafir keeping me in CC. But I am not getting any response from musafir.I want my money back.I am fed up of contacting ixigo and musafir.

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M

Manoj hiran

from Lucknow, Uttar Pradesh

Apr 18, 2017

I wished to book a ticket from Mumbai to jaipur but after completing formalities clicked on block ticket option by mistake, but I want to book that ticket .pl. help me with your booking formalities .

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Address: Gurgaon, Haryana

Website: www.ixigo.com

Hi, i have made a booking indigo flight ticket, flight no-6e544, pnr-d74d8c, journey date[protected], through ixigo. on dated 26-09-16 but i don't receive the cashback which they are commited rs 750/- but after next day they denied for cash back and saying you don't have made the booking through ixigo. even i have the screenshots for the same. they are just cheating on us, ixigo is really fraud comonay, shame on you ixigo

+1 photos

Sep 30, 2016

Updated by Babul1508 See another screenshot

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M

Md irfan shaikh

from Mumbai, Maharashtra

Nov 5, 2016

Veery Bad service ixigo

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Address: Gurgaon, Haryana, 122001

Website: ixigo.com

I have been a loyal Ixigo customer for years and have been using it as preferred platform for booking flights.

Since 3 Sept 2015, I have cumulatively earned rs. 3300 as cashbacks (via 6 flight tickets). I had been patiently awaiting the numbers to add up to a bigger value so that I can use it in a meaningful way (ex. book another trip) and that my money is safe in their wallet - Citrus.

However, I observed today that they have moved from Citrus Wallet to Udio wallet and my money is nowhere. I also see a fine print on the ixigo cashback page "Note: Your cashback will have a validity of 30 days from the credit date. Please use it within this period to avoid expiration."

I am trying to contact ixigo - via mail and phone but haven't received any response. I want my hard earned money. Worse still, I have been their loyal customer for years - how could they betray the trust?

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M

Md irfan shaikh

from Mumbai, Maharashtra

Nov 10, 2016

Mera naam Mohd Irfan hai Maine bhubneshwar to Mumbai ka tiket bòok bòok Kya mere Indian bank account se payment bhi ho gaya magar mera tiket nahi nikal aur itni gatya service hai ke costumer care no bhi in ke application me nahi hai plz refund my payment rs 6935 ixigo

S

Siddhartha Sankar Dey

from Silchar, Assam

Feb 13, 2017

Cashback provided my ixigo flight ticket

U

Utkanna Behera

from Mumbai, Maharashtra

Jul 11, 2017

I booked my flight ticket from Mumbai to Chennai on 27th August. There was a Cashback amount of 600 rs but I haven't got any Cashback. Do refund my money ASAP.

D

dharam1987

from Bengaluru, Karnataka

Dec 20, 2017

I have booked my ticker with Ixigo for a flight. It says cashback of 600 credited to CITRUS wallet, but Citrus wallet shows ZERO balance.

This is biggest fraud and cheating. PayTm is the best.

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Address: Gurgaon, Haryana

Hi,
I was trying to book a return flight ticket from indore to new delhi on ixigo.com through payment gateway ccavenue.com on 21/09/2016. An amount of rs.8618 was deducted from my axis savings bank savings account (Via netbanking) but the transaction did not take place.
This is the sms i received from the bank : your a/c is debited rs 8618 on[protected] info: inb/[protected]/ccavenue.com / charge/mum
There is no customer care contact number on the ixigo app or complaint email id.

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Address: Gurgaon, Haryana, 122002

Website: www.ixigo.com

I have booked 2 flight tickets through ixigo.com some days ago and by this time i should have received the cashback that was applicable to my tickets.
Yes, as i emailed to ixigo.com(because they have not provided any direct contact number anywhere ) about it, they said that the cashback has been credited to your account.I said ok, but my problem is that i am not able to login to the account in which the cashback is credited(CITRUS WALLET) because to login to that account i need to type a verification OTP that i will recieve on my number, and that is not possible because i was not using that sim for a long time and it is deactivated.And even after sending repeated emails to [protected]@ixigo.com, they have replied after 5 days and that too with an irrelevant response.And after that also, i emailed them again yesterday and they haven't replied to it too till now.

Aug 4, 2016

Complaint marked as Resolved

just after login a complaint in consumer forum they resolved the issue and asked me to take the complaint back. thank you because they resolved the issue

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T

Taranjeet Saggu

from Pune, Maharashtra

Dec 8, 2016

I have booked flight ticket of 6E894 the money has been deducted but no mail or message has been delivered to me about ticket has been book

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Address: New Delhi, Delhi, 110085

Website: ixigo

Hi jetway, we have received your booking request. Your booking id is ixi10365. You will shortly receive an email on [protected]@gmail.com and sms with details of the lowest available fare and a payment link.

Cheers
Team ixigo

For dis booking my paid 5300 and ixigo fare was 3400. They told me that 1900 would b refunded but more than 1 month is gone nothing done by mr sajan. Big fraud company. His contact no is [protected]

Apr 14, 2016

Complaint marked as Resolved

The company had some problem from their vendors side . but mr sajan has solved my problem and i have no problem now with them.

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Address: New Delhi, Delhi, 110001

Website: Http:/ixi.to/c

I had booked the cab from this company from Delhi to haldwani.. the taxi was booked at Rs 5400 and I received a confirmation message too from the company side. They also send the contact details of driver and then the journey was planned. The driver was about to pick up at 8 o clock in the morning.Since the trip is of 6-7 hours so everyone wanted things to proceed in planned manner.

Now at 10.50 in the night they are informing us that the cab is unavailable and if we want to continue our trip we have to pay 6200.

This is the worst experience I had from these unprofessional people. I suggest such unreliable company should no longer be kept working. They spoilt our whole trip which was very important to us.

Don't rely on this company when u are planning any long trips.

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Address: Jaipur, Rajasthan, 302020

Website: www.ixigo.com

Booked a INDIGO flight 6E 606 for my wife from Jaipur to Delhi using ixigo.com where it was mentioned 20kg as check-in luggage and Rs.150 per kg for extra baggage. But at the airport Indigo staff mentioned max check-in limit as 15Kg and Rs.250 per Kg extra baggage. She paid Rs.3500 for excess baggage which was more than the flight cost. As a proof I just have a screenshot of the website with false details.

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V

Vijaya Kumar Algol

from Hyderabad, Telangana

Jun 20, 2017

Hi Team,

I have booked 3 tickets on ixigo.com and did not receive cash back into citrus account. However it is showing as Cashback approved. However I did not get anything into my Citrus account.

Please advise to get the Cashback as I am not getting the customer care numbers of ixigo.com.

Regards,
Vijay

C

canupu

from Delhi, Delhi

Jun 27, 2017

I book a flight of Go Air through Ixigo.com. Flight is G8-347 on 5th July'17 from JAI to BOM. I got a message from GoAir about cancellation of Flight. But i neighter received any refund nor any re-book of flight.
Please confirm me the status of Flight G8-347 on 5th july17.

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Address: 380005

Website: www.ixigo.com

Hi Team, This complaint is in regards to ticket booked on 30th Nov'15, PNR: #JTQKW. I haven't received any cashback or any mail from your team. You customer care team is very ridiculously handling our issues, When I asked who will not go for claiming cashback Sakshi (Customer care representative) told that it's your fault you should have clicked on the link. If by any chance we missed to click on any not required link to claim cashback then it's your duty to aware customer of the cashback they are eligible for. I want resolution on this matter ASAP. Regards, Chhaya Gupta

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Address: Pune, Maharashtra, 411013

Website: www.ixigo.com

Hi, I have made a booking through IXIGO. Still i don't receive the cashback they are saying you don't have made the booking through ixigo. Even I have the screenshots for the same. They are just cheating on us. - See more at: http://www.bookcomplaints.com/India/consumer-file-complaint/Ixigo-online-reviews...⇄

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aman paul

from Bathinda, Punjab

May 20, 2016

Ixigo — CASH BACK DENIED ON FLIMSY GROUNDS

I booked two tickets of jet airways via their website on 12 May.I filled up claim form on 12 May itself.But they are denying cashback without ant solid reason.

B

Bhakta Devnath

from Bengaluru, Karnataka

Oct 26, 2017

Passenger name sourav sahu agent name Bhakta devnath booking ID no. [protected] pnr no. G8JTVV cash back amount is not received so please check the my amount refunded please amount is 444 so please refund the my amount

Passenger numbers. [protected] Gmail id [protected]@gmail.com

Thank you sir please check

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Address: Pune, Maharashtra

In Aug 2015 the company is fradulently advertising a cashback scheme to be claimed within 7 days of booking. However only later you come to know it is within 6 days of booking. Because of this the customers are being taken for a ride and the company does not have to pay anything. This is pure cheating. I booked my tickets on Aug 16, 2015 (PNR C6NIVP). When I claimed cashback on Aug 23 (7 days of booking), the company refused saying the last date is Aug 22. How in the world is Aug 22 is 7 days from Aug 16 ? It is just 6 days. Pure cheating.

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Address: Bangalore, Karnataka

Hi, I have booked a hotel booking with Ixigo website on 22nd Feb'15. Booking partner is Expedia and confirmation ID is provided via email. However, after having multiple follow ups with Ixigo team over last 5 weeks - feedback provided is "The details provided by you do not seem to match the records of our booking partner" which is absolutely pathetic to hear. I have original booking confirmation email, Expedia customer care also does confirm booking - not sure what Ixigo team is looking from customer perspective. Having this experience, it sounds like LTC is just a fake offer from Ixigo to gain interest from customer community but not fulfilling to either of promises and painful customer care experience. Do we see if there is a channel who can help people on such issues? Thanks,

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R

ReemaBhalla

from Gurgaon, Haryana

Apr 7, 2015

Hi!

We truly apologise for the inconvenience caused as at ixigo we give utmost importance to user experience and satisfaction. We would like to connect with you so we can resolve this matter as a priority. While millions of ixigoers have availed their LTC cashback, inconvenience caused to you is equally important to us. Please share your details at [protected]@ixigo.com and be assured we would do our best to sort this out. Team ixigo.

R

rocks20

from Delhi, Delhi

Apr 8, 2015

Hi,

Thanks for getting back.

I have resend email again at [protected]@ixigo.com which would be probably 5/6th follow up email in a period of more than six weeks.

Hope, Ixigo team really gets back to resolve such long pending matters and would appreciate a telephone call back for any additional details if required.

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