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www.ixigo.com
3.5
Updated: Jul 4, 2026
Complaints 2448
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1588
Unresolved
860
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Ixigo reviews & complaints page 24

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M
Muralikrishna2022
from THIRUVANANTHAPURAM, Kerala
Apr 18, 2022
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Booked Bus Ticket on[protected] through UPI GPay on ixigo. Ticket was not booked but amount of 1190 debited from Account. UPI Transaction Code:[protected].

Email: [protected]@gmail.com

Murali Krishna
Ixigo customer support has been notified about the posted complaint.
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Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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    A
    Akhlaque021
    from kolkata, West Bengal
    Apr 18, 2022
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    Address: Kidderpore Kolkata

    For Train Ticket
    Shalimar to Deoria Sadar
    15021 Shm Gkp
    Mon, 18 April
    Booking ID: IXITR[protected]
    Booked on Thu, 14 Apr
    Unfortunately amount deducted but ticket not booked
    And in application showing money refunded to your account but yet not showing means not get refund
    Kindly do the needful
    Ixigo customer support has been notified about the posted complaint.
    Apr 18, 2022
    Updated by Akhlaque021     So, I requested to you kindly refund the money as soon as possible in account
    Apr 18, 2022
    Updated by Akhlaque021     I received mail below details but not get refund yet

    Hi Akhlaque

    Sorry! Your Shalimar (SHM) - Deoria Sadar (DEOS) train booking didn't go through.The refund of Rs. 4067 has been initiated.

    You will receive this amount in your account by 14 Apr 2022, 22:00. Please view your transaction history for more information.
    In the meanwhile, you can book again. Re-book now.

    Booking ID: IXITR[protected]
    Train Name: SHM GKP EXP
    Travel Date:[protected]
    View replies
    Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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      G
      G.S.L.Sirisha
      from Visakhapatnam, Andhra Pradesh
      Apr 15, 2022
      Resolved
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      Resolved

      Hello
      My trip I'd:IXITR[protected]
      I cancelled my trip for 2 members and when I want refund it is showing that I got refunded but I did not receive the refund amount .please consider my issue .
      My ixigo money max showing 0 .
      Please help me refund.
      Thank you
      May 21, 2022
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Apr 17, 2022
      Ixigo Customer Care's response       Hey, the amount was refunded to the payment source and should have been credited by now. Please check the detailed bank statement, any other linked bank accounts to same UPI ID or wallet service provided by UPI app. If the amount is not reflecting please connect with your bank customer care.
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        J
        Jilsy
        Apr 14, 2022
        Resolved
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        Resolved

        Hi, i have booked a bus ticket through ixigo app worth rs.1070 the money got deducted and transaction was successful but did not receive the ticket or any confirmation regarding the same. Please do the needful
        Apr 17, 2022
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Apr 16, 2022
        Ixigo Customer Care's response         Hey, we can see that the booking was failed and the amount debited was refunded the same day towards the payment source. Let us know for any further assistance.
        View replies
        Yes I received my money back. Thank you so much
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          S
          shahina ahmad
          Apr 14, 2022
          Resolved
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          Resolved

          Address: Shaheen Bagh

          Hi I have booked my ticket through ixigo from Delhi to Ranchi for 4th of May. I have made the payment via HDFC net banking. The money got deducted but did not receive any ticket

          Attaching the transaction details for your reference. Kindly resolve asap as i have to book the ticket urgently
          May 20, 2022
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Apr 14, 2022
          Ixigo Customer Care's response           Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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            G
            guhan6666
            from Chennai, Tamil Nadu
            Apr 13, 2022
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            I tried to book the ticket and paid but it dint confirm the ticked and said payment aborted, but it was debited from bank account
            Ixigo customer support has been notified about the posted complaint.
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            Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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              I
              IShariff
              Apr 11, 2022
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              Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India

              I cancelled my Train Tickets 12 days back for the following PNR No. but still not yet received refund amount,

              PNR [protected] - Amount - Rs. 1140
              PNR [protected] - Amount - Rs. 1175
              PNR [protected] - Amount - Rs. 2350
              PNR [protected] - Amount - Rs. 2280
              PNR [protected] - Amount - Rs. 1110

              Kindly refund my money.
              Ixigo customer support has been notified about the posted complaint.
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              Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                I
                IXIGO Customer Care Number-9064-786-587 Contact Us..
                Apr 10, 2022
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                Address: Delhi

                I was bus ticket booking on ixigo but ticket details not receive and payment debited on my account please
                Ixigo customer support has been notified about the posted complaint.
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                Hey, please reach out to us at www.ixigo.com/help so that we can check and assist.
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                  I
                  IXIGO Customer Care Number-9064-786-587 Contact Us..
                  Apr 10, 2022
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                  Address: Delhi

                  I have booked a train ticket from Pune to Ludhiana and was wrongfully charged for the ixigo assured for free cancellation despite of me not choosing the
                  Ixigo customer support has been notified about the posted complaint.
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                    V
                    viksaaa
                    from Chennai, Tamil Nadu
                    Apr 9, 2022
                    Resolved
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                    Resolved

                    Sir i was making a booking of ticket which was unsuccesssful because of wrong password of irctc then the amount was debited and came into my ixigo money max
                    i requested to transfer into my account and they said that they have made the refund but still i have not got
                    they have provided me the ARN NO-[protected]
                    date 2 april
                    transaction no -IXITR[protected]
                    Apr 10, 2022
                    Complaint marked as Resolved 
                    they took time but yet they ccredited the amount in my bank account thank you
                    Ixigo customer support has been notified about the posted complaint.
                    Apr 09, 2022
                    Updated by viksaaa                     kabhi vishwas nhi karuga mujhe itna bhagna padh rha ha khud ke paise refund ke liye
                    View replies
                    I have booked a ticket on[protected], but amount deducted and ticked not successfully booked. Still amount is not created. Booking id-ixitr[protected].
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                      B
                      Basistha Muni Pandey
                      Apr 8, 2022
                      Resolved
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                      Resolved

                      It's been more than a week from the deadline and i haven't received my money yet!!!I have contacted to my bank branch and they said that they haven't received any refunds from ixigo!!I have booked my ticket on 24th march 2022 and also cancelled it on the same day!!The deadline of refund was on 31st march 2022!!IToday is 8th april 2022!!
                      May 17, 2022
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 08, 2022
                      Ixigo Customer Care's response                       Hey, the refund details and ARN number etc are shared on chat. Request you to kindly contact your bank customer care for further assistance, if not yet credited.
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                        S
                        Sarthak8727
                        from Etawah, Uttar Pradesh
                        Apr 7, 2022
                        Resolved
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                        Resolved

                        Today I booked bus ticket of worth 1068 rs from ixigo app and payment was made sucessfully through my upi payment deducted and bank confirmation of payment received also made
                        But bus ticket was not yet booked not even it was showing in history help sir
                        My IXIGO BUS TRIP ID IS IXIBS[protected]
                        May 10, 2022
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 08, 2022
                        Ixigo Customer Care's response                         Hey, the refund has been successful yesterday and should be credited by now. Let us know for any further assistance.
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                          S
                          Sarthak8727
                          from Etawah, Uttar Pradesh
                          Apr 7, 2022
                          Resolved
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                          Resolved

                          Today I booked bus ticket of worth 1068 rs from ixigo app and payment was made sucessfully through my upi payment deducted and bank confirmation of payment received also made
                          But bus ticket was not yet booked not even it was showing in history help sir
                          My IXIGO BUS TRIP ID IS IXIBS[protected]
                          Apr 7, 2022
                          Complaint marked as Resolved 
                          [email protected] my email
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 08, 2022
                          Ixigo Customer Care's response                           Hey, the refund has been successful yesterday and should be credited by now. Let us know for any further assistance.
                          View replies
                          Hi, I have booked a ticket for bus worth rs 1070 the transaction has been done successfully and money has been deducted but i did not receive the ticket or the trip is not reflecting in the app.
                          Please do the needful.
                          Reply
                          Hi, I have booked a ticket from palakollu to visakhapatnam on[protected] for[protected] bus worth rs 1808 the transaction has been done successfully and money has been deducted but i did not receive the ticket or the trip is not reflecting in the app.
                          Please do the needful
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                            A
                            Anuroop K M
                            Apr 7, 2022
                            Resolved
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                            Resolved

                            I have booked a bus from Chennai to Kochi on[protected].I booked twice because first booking failed due to payment failure.And both the times money debited from my account and ticket not booked due to payment failure.
                            When i filed a complaint ixigo team said refund is initiated on the same day.But its not credited in my account, and i didnt receive any message of refund.There is nothing showing in the failed trips too.I dont know what to do.Please help me out of this.
                            I want refund please.
                            Solve this issue asap.Thanks in advance.
                            I will add image of my complaint and the transaction history.

                            Kindly find the attached.
                            Apr 11, 2022
                            Complaint marked as Resolved 
                            I got the refund.Ty
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 08, 2022
                            Ixigo Customer Care's response                             Hey, we can see both the payments were refunded on 5th April due to booking failure. Please let us know for any further assistance.
                            Apr 09, 2022
                            Updated by Anuroop K M                             2643Rs credited into my account.What about the rest 2658Rs??
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                              A
                              abhinandanchhajed
                              Apr 6, 2022
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                              I was bus ticket booking on ixigo but ticket details not receive and payment debited on my account please refund my account immediately
                              Please find attached payment debited details
                              Ixigo customer support has been notified about the posted complaint.
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                                A
                                Anuroop K M
                                Apr 5, 2022
                                Resolved
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                                Resolved

                                I tried to book bus ticket from Chennai to Kochi on[protected].I paid the money via google pay and the money is debited from my account.But bus ticket not booked and shown a message as payment failure.
                                So i booked again and failed like first time.
                                When i checked my failed trips in the app, it was not showing.
                                I want refund for it.Please solve this issue
                                Thanks in advance
                                My mail [protected]@gmail.com
                                Apr 11, 2022
                                Complaint marked as Resolved 
                                Got refund
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 06, 2022
                                Ixigo Customer Care's response                                 Hey, we can see both the payments were refunded on 5th April due to booking failure. Please let us know for any further assistance.
                                Apr 06, 2022
                                Updated by Anuroop K M                                 But its not credited in my account.I checked both ixigo money abd my bank account.And i didnt receive any message about refund.
                                Please help..
                                Apr 06, 2022
                                Updated by Anuroop K M                                 This is my transaction history and money is not credited yet.I marked it in orange box.
                                Please solve it and give me refund.
                                Thanks in advance.

                                Verified Support
                                Apr 08, 2022
                                Ixigo Customer Care's response                                 Kindly connect with your bank customer care in such cases as payments were refunded from ixigo.
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                                  A
                                  Akhila Babu
                                  Apr 5, 2022
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                                  We booked bus from bangalore to kumily via this app and we made the payment but the ticket is still not booked.
                                  But the money is debited from my account.
                                  Trip I'd: IXIBS[protected]

                                  We can't find any data of this booking in the app.
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey, the booking ID is hidden. Please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.
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                                    J
                                    JiThin ToMy
                                    Apr 3, 2022
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                                    Refunded money is not reflected in my account which I was book the tickets in ixigo train app...
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey, please reach out to us at www.ixigo.com/trainhelp so that we can check and assist.
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                                      N
                                      Nirbheet Singh
                                      Apr 2, 2022
                                      Resolved
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                                      Resolved

                                      Address: ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India
                                      Website: www.ixigo.com

                                      Sorry for the inconvenience. As per our records, your refund has already been processed successfully on 26 Mar 2022, 15:35:58 and has been credited on 28 Mar 2022, 19:43:48. The refund details are as mentioned below.
                                      Refunded Amount: Rs. 1270.0, ARN number for this refund is 75503722086014438694300,
                                      Refunded in Jammu and Kashmir Bank Debit Card XXXX 7527

                                      Note: Please check your bank statement from the date of transaction and contact your bank with the ARN NO 75503722086014438694300. The bank representative will be able to verify the transaction and resolve this issue for you.
                                      You can also contact our customer service team for any further help.

                                      ...

                                      I Haven't got any money yet and they don't have any contact number to call please help
                                      Apr 5, 2022
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
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                                        P
                                        Pinaki BANERJEE1971
                                        from KOLKATA, West Bengal
                                        Apr 2, 2022
                                        Resolved
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                                        Resolved

                                        Address: 179/1 BB Chatterjee Road Kasba

                                        (Trip Id: IXITR[protected]
                                        Payment deducted, booking details not received
                                        Shalimar to Secunderabad Jn on[protected]Trip Id: IXITR[protected]

                                        This is related to train booking.I was promised on Ixigo automated chat that this payment would get refunded by 8am as on the 2nd of April 2022, which has actually not happened.
                                        If there is further delay more than 24 hours i am going to take up this issue in consumer forum.
                                        May 22, 2022
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Apr 02, 2022
                                        Updated by Pinaki BANERJEE1971                                         i have not received the refund however it says resolved. Not a problem let me move to consumer forum for the same .Thanks
                                        Verified Support
                                        Apr 17, 2022
                                        Ixigo Customer Care's response                                         Hey, the refund was processed on 2nd April itself, please check the detailed bank statement and connect with your bank customer care for more clarity.
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