Ixigo Complaints & Reviews

There is a trip which I have booked on ixigo from Del-Mum for Dec 12. ARN is 74332742012201150981117. Booking ID IF[protected].
Flight IndiGo 6E 6202. This flight got cancelled by IndiGo and they have refunded Rs 9863 to ixigo on Dec - 1 - 2021. I have called customer care yesterday as the refund didn't reach me. They have cancelled the booking on ixigo site but they are deducting money and charging me Cancellation Fee of Rs 7600.
I have paid total Rs 11078 at the time of booking.
Could someone please look at this on priority and refund me Rs 9342 which was processed by Indigo as they have cancelled the flight.

[11:10, 12/27/2021] ixigo: Hello from ixigo! We will use this chat to send you transaction related messages. Please reply with ‘STOP’ if you don't want to receive these messages. Please add us to your contact list if you are unable to click the links.
[11:10, 12/27/2021] ixigo: Hi bibhuti,
Sorry! Your Panvel (PNVL) - Thivim (THVM) train booking didn't go through. We have initiated a refund of Rs. 1354 and you should receive this amount by 05 Jan 2022.
In the meanwhile, you can book again. Re-book now: https://ixtr.app.link/BZYh8TIYjmb
For any queries, please visit the Customer Service section on the app: https://ixtr.app.link/help
Thank you
Team ixigo
[11:40, 12/27/2021] ixigo: Hi bibhuti,
Sorry! Your Panvel (PNVL) - Thivim (THVM) train booking didn't go through. We have initiated a refund of Rs. 1354 and you should receive this amount by 05 Jan 2022.
In the meanwhile, you can book again. Re-book now: https://ixtr.app.link/2EjAyNP0jmb
For any queries, please visit the Customer Service section on the app: https://ixtr.app.link/help
Thank you
Team ixigo
Am in receipt of above messages, but have not recived the refund.

Had already cancelled by flight bookimg three days prior to the flihht date, durectly with the airlines. I was not aware that I need to cancel with Ixigo too. It was nowhere mentioned that I need to cancel in both sites.

It was also not mentioned anywhere that Indigo had cancelled one of the flighys booked in ixigo. No message or email was sent by ixigo regarding the flight cancellation by the aorlines whatsoever.

However, this compaint is regarding the unfair cancellation charges levied on me during these horrible circumstances. While cancelling with Indigo, the refund amount shown waz Rs. 1024, as can be seen in the screenshoy attached. But when cancelled with Ixigo, I was refunded a mere Rs. 24. I request you to refund me tge airline promised amount.

The booking ID: IF[protected]

I booked my bus ticket but after payment with Google pay to le travenues technologies pvt limited(₹650)there is no record of my booking even I called the bus agency they said that there is no booking of that name or number. I requested ixigo to please refund my money.

I wanted to cancel my train tickets but from 2 days i am trying to relaod my ixigo app and the status of booking but whatever i try to do the app shows “ApiFailError Text”
If I try to use another mobile phone to log in to my account, it does not log me in instead shows the same error
My account is made under the number [protected] and email id [protected]@gmail.com

While trying to book a bus ticket through ixigo app money deducted from account ticket not get booked
Ref ixigo bus trip id IXIBS[protected]

I received the message from ixigo regarding the cancelled ticket refund amount

Hitesh, your train booking for Hitesh, with pnr: [protected] & booking id: ixitr[protected] has been cancelled.
Refund of rs.180 has been initiated. It should reflect in your account within 2 days depending on your bank procedure.

But amount not refunded to my bank account. Kindly do the needful.

Regards
Hitesh

As per company policy I'm eligible for refund before 19:40 PM. if I'm cancelling my ticket before 19:40 pm then cancellation charges will be deducted Rs. 387. but they're not showing any refunds amount for PNR number [protected].

Again Payment deducted by ixigo. But they're not showing any trip history and till I didn't get any tickets. I have the transaction I'd - T2201071722577822958220

IXIGO charging Agent fee also but there is several issues in app there is no service of proper customer care.

Company is not responding nor releasing full refund inspite of two communications from Air vistara to release full refund for both tickets as the flight did not operate.

Full money yet not released, however, airlines has already instructed you to release full refund as the flight was cancelled by air vistara. Extracts of mail dated 18.12.2021 is quoted for your records and matter to be addressed:-
Quote
"I had booked ticket UK 614 from Udaipur to Mumbai scheduled at 14.20 hrs for 19th December, 2021 on 4th December, 2021 and had paid Rs. 5536/-.

On 9th December, 2021 on my request, the travel date was rescheduled to 17th December, 2021 and I had paid Rs. 3047/- as differential fare charges.

Total amount paid comes to Rs. 8583/-. Since the flight was cancelled by you for 17th, I made another booking by Indigo Airlines and travelled.

You are requested to initiate the refund to my account thru same payment mode and send me the confirmation on the same immediately.

Thanking you

Jagdeep Vyas

[protected]"

Unqote

I have send several mails but it seems you are not wanting to return my hard earned money without assigning any reason or justification. I am the sufferer and you are making money in between for not rendering the services of the travel as per the ticket issued by you.

All litigation costs shall be recovered from you if you fail to refund full amount of Rs 8583/-.

Jagdeep Vyas

I made payment thru ixigo website to travel Chennai to sankarankovil . They deducted money from my account however there is no response of booking . There is no courtesy message for receiving but payment gate shows as LE TRAVANUS TECHNOLOGY. Not able contact there representative. Seems to fishy

Booked tickets to goa. Later modified it but the revised ticket details not received. Want refund.

My name is prachi soni, i have booked 2 bus tickets from damoh to indore for tomorrow, my money has been deducted and ixigo has received my payment but ticket is not booked and nothing is appearing in app's booking section, and there helpine no. Is useless and there email id as well there is not any possible way to contact, please look into it, after all it's my hard earned money

Booking ID: IF[protected] Refund still pending, please check and confirm

I tried reaching ixigo customer care chats still I am not getting my refund

Please kindly help as I had cancelled on 21 Dec and today is 4 Jan, 2022

मेने आज बुकिंग कीया लेकिन हुआ नही मेरा पैसा अभी तक नही मीला 968 रुपये कटा है लेकिन अभीतक पैसा नही मीला ठाणे से जालना बुक कीया था 6 सिट Refund of Rs. 968.45 has been credited for your booking with booking ID: IXITR[protected]

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