Ixigo Complaints & Reviews

I booked a ticket from AMD to VNS on 9th FEB from IXIGO but after two hours I received a mail that ticket booking failed but after more than 40 hrs, I have not received my refund back.
I am attaching the details of payment done.
Kindly, resolve this matter ASAP as its already more than 40 hrs and refund my money....

I've booked ticket from Mumbai to Jaipur for 21st january, 2022 but the airline cancelled the booking for which refund has been processed by airline but still not refunded to me by Ixigo. My name is GAUTAM MODI.
Booking Id: IF[protected]. Please process my refund as soon as possible.

I booked a bus ticket for tomorrow that is 11/Feb/2022 of operator Highway Star Travels seat no 4. From Varanasi to Delhi. The amount has been received by ixigo but when I open my booking section it shows that I have no bookings. Please look into it asap. How will you guys refund me if I can't cancel the booking as its now being shown at all in the app nor have I received any ticket confirmation in mail or my number.

I Had today booking but no any confirmation email by company.

I have booked train tickets from ixigo.but cancelled on 29 Jan 2022.
But didn't recieve any refund after 11 days passed already.
Booking ID -IXITR[protected]

Order I'd: IF[protected]

Transaction Id A2202042309129841465950

Transaction successful and amount deducted from my bank account unfortunately ticket not booked, pnr not issued
Awaiting for the rapid response

I have booked tickets from piduguralla to Banglore few hours ago with ixigo. UPI transaction id is[protected]. Amount of 6488 has been deducted. But tickets are not booked. Please check into it.

I tried to book train bus ticket twice from ixigo of my journey Indore to Gwalior on 3 feb 2022, first payment time :- 11:25 am and second payment time :12:00 pm on 3 feb 2022.
i received ixigo payment link on phonepay . i paid 650 twice .
1200 rupees deducted from my account 650 each time i tried . but i never received any message or details of bus ticket any time.
So please refund the full amount of rs 1200 asap.

Phonepay first payment Transaction id :-T2202031125549138946795
Phonepay second payment Transaction id :-T2202031201028776893592

my contact no. and register ixigo no. :- [protected]
email :- [protected]@gmail.com

IXITR[protected] my trip is I cannot get my money back after payment failed help me with it

Hi,
My name is Nippuleti Aiswarya. I have booked an indigo airline ticket from your website dated 22 Jan 2022(PNR HHYCCY), from Hyderabad to Guwahati.
I rescheduled the flight to 29 April 2022 before 72 hours as per indigo guidelines which state that rescheduling fee will be waived off if rescheduled 72 hours before flight date. (Booking id: IF[protected] and flight number: 6E6294-6E5031)
I got a confirmation call from the team who demanded extra 3000/- as rescheduling fee even though I raised a reschedule request and already paid my additional flight fare before 78 hours 45 mins before my flight due date.
I stated my rights that since I have placed a rescheduling before the 72 hour window, I wouldn't and shouldn't have to pay the extra rescheduling fee. And that Ixigo was in the wrong to lazily call 16 hours after I rescheduled for confirmation, and on top of that to unfairly add the 3000/- rescheduling charge.
Your support operator took that to mean that I want to cancel my rescheduling date and continue with my current booking. And promptly rejected my rescheduled booking.

I have attached screenshots which prove I have followed indigo airline guidelines and have tried to reschedule before 72 hours of the booking date.

This is sheer negligence and irresponsibility on behalf of your team. They subjected me to such a predicament. I either expect the full flight fare refund or a reschedule to my desired date and flight.

Hi,
My name is Nippuleti Aiswarya. I have booked an indigo airline ticket from ixigo website dated 22 Jan 2022(PNR HHYCCY), from Hyderabad to Guwahati.
I rescheduled the flight to 29 April 2022 before 72 hours as per indigo guidelines which state that rescheduling fee will be waived off if rescheduled 72 hours before flight date. (Booking id: IF[protected] and flight number: 6E6294-6E5031)
I got a confirmation call...

This is regarding my indigo flight reschedule PNR: WJYDNV.

I have sent a reschedule request to Ixigo on 13th January, 2022 and paid Rs.1240 fare difference to change the flying date to 16th March, 2022. my original flight date is 17th January, 2022. This is because of the pandemic as I delayed my travelling schedule.

Since reschedule is free from indigo for all the flights booked till 31st Jan. I wanted to take this option and therefore asked ixigo to reschedule. Ixigo has also sent an acknowledgment for the same which is attached below.

Even after 24hrs passed Ixigo didn't send me updated E-ticket nor they updated me the status. whenever I called there customer care. They asked me to wait for 2hrs but no response.

when I lost the free reschedule period by indigo which is 72hrs in advance from the original flight timings, I have recieved the mail from Ixigo saying it was not processed and they will refund the money. New reschedule request is not free as 48hrs are left to my original flight.

On contacting indigo airline I came to know Ixigo has not forwarded my reschedule request on time due to which fare difference occured.

I had to cancel the ticket and i got refund in ixigo max but there's no option to transfer it in my upi account as there's mentioned that my money will be 100% returned into my bank account.
Even my upi id is showing as invalid even its absolutely correct. Please resolve this issue and tranfer my money to my upi account.

I raised a reschedule request for my flight trip dated 25 Jan after I had received WhatsApp message that I can reschedule by paying some applicable charges. I put the request and made payment and got message on Ixigo chat that i will get response in 2 hours.
I have not received any response and it is 3/4 days now and neither any confirmation whether the reschedule request has been serviced.

I have booked a round trip from new delhi to patna under ixigo assured.
I have paid a total amount of Rs. 6585 and as per cancellation policy I was supposed to get a refund of Rs. 5587 .

But I today I got a msg from from ixigo that a of refund of Rs. 1224 has been initiated.

I am attaching the screenshot of the price breakup.

Kindly look into the matter and generate a refund as per cancellation policy.

I placed a reschedule request for my flight trip dated 25 Jan and I have made payment. But it seems no action till now.
I raised the request 3 days back when I got WhatsApp message from Ixigo that I can reschedule.
They mentioned that I will be receiving confirmation in 2 hrs. They are not responding and even not confirming if trip is rescheduled successfully.
My phone: [protected]
E-mail: anil.[protected]@gmail.com

Hello sir our mem

Plz help

At the booking time ixigo showing me 2 peaces 23kg + hand carry 7 kg on return ticket

But airline through pnr cgack my ticket and its showing me only 1 peaces 23kg +7 kg hand baggage

My nomber [protected]...

Hi, i, ve tried to pre-pone my flight ticket in ixigo, where i recived a mail that conformation will be provided in two hours ( under subjected to availability of tickets- as i checked they are available for the air lines i'm looking for).\

Waited for a day and haven got any response. tried to get in contact, got into chat, ended up with a dumb chat bot.

I live in a place with out network for normal calls. so cant reach for any hlepline number.

started looking for costomer care mail id in their site and app "NO Where" availabe.

my flight prices for the date i want are double now. What are the options for me to resolve this issue.

There is a trip which I have booked on ixigo from Del-Mum for Dec 12. ARN is 74332742012201150981117. Booking ID IF[protected].
Flight IndiGo 6E 6202. This flight got cancelled by IndiGo and they have refunded Rs 9863 to ixigo on Dec - 1 - 2021. I have called customer care yesterday as the refund didn't reach me. They have cancelled the booking on ixigo site but they are deducting money and charging me Cancellation Fee of Rs 7600.
I have paid total Rs 11078 at the time of booking.
Could someone please look at this on priority and refund me Rs 9342 which was processed by Indigo as they have cancelled the flight.

[11:10, 12/27/2021] ixigo: Hello from ixigo! We will use this chat to send you transaction related messages. Please reply with ‘STOP’ if you don't want to receive these messages. Please add us to your contact list if you are unable to click the links.
[11:10, 12/27/2021] ixigo: Hi bibhuti,
Sorry! Your Panvel (PNVL) - Thivim (THVM) train booking didn't go through. We have initiated a refund of Rs. 1354 and you should receive this amount by 05 Jan 2022.
In the meanwhile, you can book again. Re-book now: https://ixtr.app.link/BZYh8TIYjmb
For any queries, please visit the Customer Service section on the app: https://ixtr.app.link/help
Thank you
Team ixigo
[11:40, 12/27/2021] ixigo: Hi bibhuti,
Sorry! Your Panvel (PNVL) - Thivim (THVM) train booking didn't go through. We have initiated a refund of Rs. 1354 and you should receive this amount by 05 Jan 2022.
In the meanwhile, you can book again. Re-book now: https://ixtr.app.link/2EjAyNP0jmb
For any queries, please visit the Customer Service section on the app: https://ixtr.app.link/help
Thank you
Team ixigo
Am in receipt of above messages, but have not recived the refund.