Ixigo Complaints & Reviews

To
Ixigo emai sent 29.12.21

Dear Sir,

Please refer to the following trailing emails:

1. My email to Air Vistara and copy marked to you on 18.11.2021.
2. Reply from Air Vistara to me dated 27.12.2021.

As confirmed by the airline both refunds must have been received by you by now and you are required to initiate refund to my source account instantly without any delay.

Your confirmation awaited in anticipation.

With Regards

Jagdeep Vyas
[protected]

Sent from Mail for Windows

[protected] Forwarded message[protected]
From: Vistara Customer Care
Date: 27 Dec 2021 22:37
Subject: Fwd: Re: Fwd: PNR No. RD2IV4 - Udaipur to Mumbai Flight
To: JAGDEEP VYAS
Cc:

Greetings from Vistara.

We apologize for the delayed response.

With regards to your email, we would like to inform you that as we have checked your travel agent has canceled the flight on 10 Dec'21 and same day refund was processed as per the fare rules under the booking reference number RD2IV4 for 19th December, 2021 travel. Also have asked agent to refund the full amount.

However, we have processed the remaining refund of INR 3032 on 27 Dec'21 against the ACM number to your travel agency for 17th December 2021 travel.

We would request you to please get in touch with your travel agent to claim the refund post 4-5 working days as the refund will take 4-5 working days to reflect in your travel agent's account.

We appreciate your kind understanding in this regard.

Please write us back in case of further assistance.

Thank you for contacting Vistara.

Regards,
Anamika Gautam
Senior Executive-Customer Relations

TATA SIA Airlines Limited

W: www.airvistara.com

24*7 Helpdesk Number:[protected]

My failed booking id IXITR[protected]

I’m Snehitha. I’ve booked a flight ticket on 26th December 2020. It’s a direct flight from Hyderabad to Madurai on 30th Dec on the name of Sahithi. Initially after I booked the ticket it showed ticket confirmed and the also received the confirmation mail. Then received payment received mail. But later I’ve received a mail of payment failed. Hence I’ve booked another ticket. However I’ve later received a mail few hours later from indigo that the ticket has confirmed. Since I’ve already booked another ticket, I’ve canceled this. Kindly check the attached email screenshots and grant me full refund.

I have book train for ms maq express on jan 09 2022. Amount debited from google pay. But ticket booking not confirmed and not showing in app too. Please resolve it immediately, it’s urgent

I will ooked a train ticket of 25 December evening and the money was deducted from my account but the booking was not successful and they told me they will refund my money and 48 hours have passed but no money has been credited to my account .Pleas help as i desperately need my money back it was almost close to a 2094rupees for 3 tickets..Please Refunded as soos as possible
I Will attached image deducted statament too

Dear Sir I have book my ticket from delhi cantt to marwar junction on 31-12-21 but due to some circumstance train has cancelled so we applied for ticket cancellation ...while we were cancelling the ticket if showing us our refund amount after deduction of irctc fee and we agreed for it but after cancellation it showing no refund would credit to account ..why if there were not refunding the amount they have to say to us before cancel of ticket not after cancellation and i have all the proof while we were cancelling the ticket even we were not able to file TDR also ... WE tried to contact the customer care but both email id and number were showing not in use this is disgusting

i request to please look into the query and solve my issue its not the money matter its about before cancel of ticket they say something and after cancel they say something now we need our refund

PNR: [protected]
Booking ID: IXITR[protected]
Train Name: Dee Rjt Express
Date of Journey:[protected]

this are my ticket number and id

Dear sir,
I m attechment regarding receipt of email from ixigo refund...
However..it is intimated that money has not been credited in my bank account.
For necessary action please.

Major General Ajay Sud

Hey ixigoer,

The email address [protected]@ixigo.com is no longer in use. Sorry for the inconvenience caused to you.

For any queries related to your ixigo booking, please visit the Customer Service section on the ixigo app.

Cheers!
Team ixigo

Note: This is an autogenerated response, Please do not reply

नमस्कार ixigoer,

यह ईमेल आईडी [protected]@ixigo.com अब सक्रिय नहीं है। आपको हुई असुविधा के लिए खेद है।

कृपया अपनी ixigo बुकिंग संबंधी किसी भी प्रकार के सवाल-जवाब हेतु ऐप के कस्टमर सर्विस सेक्शन पर जाएँ।

शुभकामनाओं सहित
टीम ixigo

ध्यान दें: यह एक ऑटो-जनरेटेड रिस्पॉन्स है। कृपया इसका उत्तर ना दें।

My train was canceled by IRCTC on 22nd December. And IRCTC had also confirmed that the train has been completely canceled but Neither IXIGO is returning my money. And they say that IRCTC is not giving them money. So it became like a disturbing thing. If the train has already been cancelled, then why are IRCTC and Ixigo withholding my money. And telling me the rules.

On 23rd December I have booked a train ticket (12839- HWH MAS SUF express), but the booking was failed. In the query section of the app the ixigo authority assured that I would get my money back on 24th December. But till now I have not got my refund, and as far as I can see in the app they have not even processed the whole matter. I want 2168 rupees back as early as possible .

I haven't yet received refund of the the following cancelled tickets-
1) trip id- IXITR[protected]
2) trip id- IXITR[protected]

As per our records, your refund against the BOOKING ID: IXITR[protected], refund has not been received.

And if generated from your end, I would need ARN No for the same !...

I have booked a train ticket from Pune to Ludhiana and was wrongfully charged for the ixigo assured for free cancellation despite of me not choosing the free cancellation. (Screenshot of the booking and payment details attached)

I want the customer service to refund the amount of Rs 664 which was the ixigo assured fee as I do not want it and have been wrongfully charged for the same.

I have been constantly trying to reach out to them but the chat bot does not connect to a customer service officer and also their customer care number does not connect to anyone with whom I can speak on the matter

I have been using ixigo for a long time now for booking tickets and if they do not co-operate to refund the amount wrongfully charged then I'll have to stop using their services

My money deducted from my bank but ixigo not booked
Details:
Ixigo website
Doj : 28 dec 2021
Name : Sanju Thakare
Kindly check the status and book the ticket or else get back my refund so that i can book my ticket from other source.
Please dont make a fraud by not booking the tickets of customers and waste their time and hard earned money.

Sir i regret to inform you that i transfer my money from ixigo max account to my bank account but it not come yet to my account
ixigo conform me that refund was transferred successfully but i not yet come to my account

I booked my ticket on 22/12/21.
That was of amount ₹743 but by mistake I refresh that page during booking so it got cancelled but my money was paid to company.
And after investing I got to know that my money was in ixigo money. Where there was a option that showing you can transfer your money to your account, so I clicked on that, after that a notification flashed that is saying your money has been transferred to your account, but till now i didn't receive my money.

I booked a train ticket of 25 december evening and the money was deducted from my account but the booking was not succesful and they told me they will refund my money and 48 hours have passed but no money has been credited to my account . Pls help as i desperately need my money back it was almost close to a 1000 rupees for 2 tickets.

I was booking my bus tickets and payment was successful but then my ticket is not confirmed.

The payment id was
pay_IZNVTLmLTFqo87

It was done on 19th December 2021 at 8:40pm

I have booked a bus ticket from athani to pune on Dec 26th 2021 10:05 am to 5:00 am
Booked ticket on December 18 Dec 2021 th the amount was paid through upi payment, payment is successful of INR 1815 but the ticket was not confirmed. I am unable to contact any customer service too. Please resolve this

I have booked bus ticket for travelling from athani to bangalore through ixigo but ticket amount 1815/-was deducted but eticket was not received. I made the payment through gpay.

On[protected] I booked a railway ticket through ixigo site Under PNR No.[protected] Train No. 04564 Goa Sampark Kranti Spl and paid
Rs.6167.03 from googlepay.
The ticket was cancelled on 20-10-21 and IRCTC refunded Rs.5670.00on 23-10-21, but amount is neither received in account or not showing in ixigo money account,