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www.ixigo.com
3.4
Updated: Nov 15, 2025
Complaints 2428
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1521
Unresolved
907
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Ixigo reviews & complaints page 29

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D
Dharampal Saran
Nov 13, 2021
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Plz retan maypayment
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Nov 13, 2021
Updated by Dharampal Saran Plz retan may payment
Nov 13, 2021
Updated by Dharampal Saran Not booking my ticket balance pay my Paytm account

Nov 13, 2021
Updated by Dharampal Saran Ixigo — Transaction done but booking not confirmed
It is very shameful to know that such reputed apps can do such mistakes. My transaction was done but the booking was not confirmed. As I was booking tickets for 1people the amount was quite large. If i don't get quick response i will be forced to take further actions as i have seen people complaining about the refund not being done even after 2 months.

Nov 13, 2021
Updated by Dharampal Saran Transaction done but booking not confirmed
It is very shameful to know that such reputed apps can do such mistakes. My transaction was done but the booking was not confirmed. As I was booking tickets for 1people the amount was quite large. If i don't get quick response i will be forced to take further actions as i have seen people complaining about the refund not being done even after 2 months.

Nov 13, 2021
Updated by Dharampal Saran Transaction done but booking not confirmed
It is very shameful to know that such reputed apps can do such mistakes. My transaction was done but the booking was not confirmed. As I was booking tickets for 1people the amount was quite large. If i don't get quick response i will be forced to take further actions as i have seen people complaining about the refund not being done even after 2 months. Plz refund my payment

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    A
    as0751259
    from Lucknow, Uttar Pradesh
    Nov 10, 2021
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    I have cancelled my ticket they had refunded but not showing in bank account
    Booking id : IXITR[protected]
    Please refund my money
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      R
      Remya Raghavan
      from Thrissur, Kerala
      Nov 10, 2021
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      Hello,
      On[protected] I booked ticket from THRISSUR (TCR) to IDAPPLLY (IPL) proceeded to the payment but after my money got deducted from my account I didn't receive any ticket ixigo app redirected me to its home screen please provide me refund. you are not even concerned regarding your customers problem. I tried your customer care number, & also posted a complaint via email. Both not working, I am not even able to chat/ talk with a live executive. Was it my fault that I trusted your application I have seen many complains of yours plz provide refund.
      Attaching the Google Pay transaction receipt along.
      +1 photos
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        S
        Shruthi@7
        from Hyderabad, Andhra Pradesh
        Nov 10, 2021
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        Resolved

        Hi
        I have tried to book a ticket from Secundrabad to Nizamabad.
        Here is my booking ID :
        Secunderabad Jn to Nizamabad Jn on[protected]IXITR[protected]
        Payment has been made and the amount has been deducted but the booking is not confirmed and neither did I get the Ticket ID.
        +2 photos
        Nov 13, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
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          K
          KIRANKUMAR PATIL
          Nov 10, 2021
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          Main kirankumar Gulabrao patil. Maine jalgaon to Thane ticket book Kiya lekin booking nahi hua mere account se 3120 RS transaction hua hai to mere amount refund Karo.
          Ixigo customer support has been notified about the posted complaint.
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            K
            KIRANKUMAR PATIL
            Nov 10, 2021
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            Address: Jalgaon

            Mai kirankumar Gulabrao patil.maine jalgaon to Thane ixigo me ticket book kar raha tha lekin ticket booking nahi hua pur mere account se Total 3120 RS deduction hua hai to please use refund karo.
            Ixigo customer support has been notified about the posted complaint.
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              N
              nakpandya4
              from Ahmedabad, Gujarat
              Nov 9, 2021
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              Dear sir,
              Kindly refund my amount of rupees 3938 which was debited with my axis bank account
              Reference ID is PUR/WWWIXIGOCOM
              I have booked train tickets from Ahmedabad to Amritsar
              Kindly refund my account 3938

              Thanks and regards,
              Dr. Aruna Kaushik Pandya
              Department of Statistics
              St. Xavier's college
              Ahmedabad
              Ixigo customer support has been notified about the posted complaint.
              Nov 09, 2021
              Updated by nakpandya4               Refund my amount rupees 3948
              When i was booked my tickets from Ahmedabad to Amritsar
              IXIGO has debited 3948 and train tickets had not generated
              Kindly refund my amount of rupees 3938
              Debit
              INR 25441.48
              A/c no. XX387832
              [protected]:50:36
              PUR/RetailCCA
              Bal INR 96887.71
              SMS BLOCKCARD 3026 to [protected], if not you-Axis Bank
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                V
                Vinay Singh Bora27
                from Haldwani, Uttarakhand
                Nov 9, 2021
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                Address: Gurgaon, India
                Website: www.ixigo.com

                I did payment for 5 people from Kathgodam to Moradabad..
                Payment of 1763 deducted..
                But booking cancelled..
                Money was not refunded...
                Booking id:IXITR[protected]


                And one more thing why ixigo password entry is the last thing to do..
                Payment should be the last thing to do..

                First you take payment then you guys complicate it..
                Do not fool the public...

                These ixigo guys are trying to exploit people as much as they can

                Guys have a global approach..
                Indians ko hi chutiya bana rhe ho..
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                  D
                  Dakli Chisi
                  Nov 7, 2021
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                  I booked a train ticket from AnVt to NHLN ON[protected]. The payment was deducted from my acc. But the ticket was not booked. I even got a message saying that mr refund has been initiated and will be credited on my acc on the same day but it still hasn’t been reflected on my acc. When i view my transaction history it shows success but I haven’t got the amount back. Please solve it as soon a possible I really need the money to buy another ticket.
                  UPI id l: [protected]@oksbi
                  Mobile: [protected]
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                    J
                    Jella Vamshi
                    Nov 6, 2021
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                    I'm Jella Vamshi, last month I booked Train Ticket from Visakhapatnam to Nalgonda. After 1 week I was Cancelled Train Ticket, 15 days completed still Refund not Received.

                    PNR: [protected]
                    Booking ID: IXITR[protected]
                    Train Name: Hwh Sc Spl
                    Date of Journey:[protected]
                    Ixigo customer support has been notified about the posted complaint.
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                      N
                      Neeraj2596
                      Nov 6, 2021
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                      [protected] is my pnr no. I have cancelled my train ticket in ixigo. Now app shows that the refund is completed but it is not credited in my account .
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                        M
                        Mukul Minz
                        Nov 5, 2021
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                        I booked a bus ticket on Ixigo. My journey was from Kolkata to Hazaribag. My payment of RS 1175 was successful but no confirmation of payment or ticket was shown in the app. This is a scam. Please help me out to refund my money. The payment was in the name of Anil Pandit.
                        My mobile number is ([protected])
                        My email address is ([protected]@gmail.com)
                        +1 photos
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                          K
                          KSatyanarayana
                          Oct 31, 2021
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                          Address: Andhara pardhesh

                          Payment through Gpay done but booking details in application or message or mail didn't received in any platform so kindly refund my amount rs 622 to [protected]

                          I think it's a glitch so please refund
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                            R
                            RUPALI GUIN
                            Oct 29, 2021
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                            Ixigo massage that, we have initiated your ixigo money Max amount. You should receive this amount in your upi ID by 28 October 2021 11:00 p.m.
                            But not created in my account after 9:30 a.m. 29th October 2001.
                            Please help me
                            [protected]@gmail.com
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                              D
                              Darsh1603
                              from Yavatmal, Maharashtra
                              Oct 28, 2021
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                              I booked 2 train tickets from Thane to Dhamangaon including Ixigo assured on 25 september 2021 which I cancelled the very next day. I haven't recieved the refund until today and everytime the good for nothing bot customer care says it has been initiated and will be reflected in your bank account within 7 days. This is really frustrating because there's no agent to talk to, no phone number that they've provided. How do you expect the customer to contact your agency?
                              Please refund my balance immediately.
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                                D
                                docsne
                                from ahmednagar, Maharashtra
                                Oct 27, 2021
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                                I had booked my travel through your website which was a round trip from air india and indigo airlines respectively.
                                Due to unforeseen circumstances i had to cancel my booking.
                                The booking cancellation for indigo states that i am entitled for a refund of 17700/-
                                Air india refund status is not yet known to me as on contacting air india they told me that the refund status will be known from the third party

                                Now the total refund from your side is 9707/-
                                Which does not justify the discrepancy when the company has given 17700 as refund and it also does not include the airindia refund amount !!

                                This is like cheating the customers and i have tried reaching you through calls and chats but it’s a waste of time as everyone of your employee tried to explain the difference between the amount i am eligible for but nobody can explain why there is a discrepancy in the amount refunded by indigo and ixigo
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                                  G
                                  ghanshyamchy
                                  Oct 27, 2021
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                                  Address: D-517/06,

                                  Dear Sir/Madam,

                                  I would like to inform you that I have made a ticket by Ixigo App through my irctc id: rkckarian on 22/10/2021 and by mistake I have changed my boarding station from DBG to GDA Junction on same day within 30 mint, now I am not able to travel from DBG station, therefore I want to cancel this ticket but i am seeing that the refund amount showing zero here in the Ixigo App, So I would request you please cancel this ticket right now from your side and help me to get my refundable amount in my Account, Thank you!!

                                  IXIGO Trip id: IXITR[protected]
                                  My ticket PNR- [protected]
                                  IRCTC id: rkckarian

                                  Your quick response will be highly appreciated for this regard, Tks

                                  Thanks & regards,
                                  Ghanshyam Chaudhary
                                  Mobile: +91 [protected]
                                  Ixigo customer support has been notified about the posted complaint.
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                                    S
                                    Sunil sagar p
                                    Oct 22, 2021
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                                    Address: Jodhpur

                                    Dear sir
                                    Date 5 October 2021 I book train ixigo app
                                    I payment with phone pay but this ticket is not book my money deducted my account plz give my money
                                    Rs 557.7+PG CHGS deducted against IRCTC Txn ID [protected] on 05-Oct-2021 will be refunded as your ticket could not be booked / service not rendered.
                                    Plz refund my money
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                                      K
                                      Krishna Mnik
                                      Oct 20, 2021
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                                      My transaction is done, but it didn't redirected me to next page and my ticket is not booked.
                                      Ixigo customer support has been notified about the posted complaint.
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                                        D
                                        Dprasadm
                                        from Mumbai, Maharashtra
                                        Oct 19, 2021
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                                        Address: Malad, Mumbai

                                        Go First airline has cancelled it's trip on 27th September 21 from BBSR to Mumbai and another trip on 18th September 21 from Mumbai to BBSR (Bhubaneswar).
                                        Go first has processed the refund however ixigo hasn't processed it.
                                        Ixigo customer support has been notified about the posted complaint.
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