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Ixigo Complaints & Reviews

www.ixigo.com

3.5

Updated: Jul 4, 2026

Complaints 2448

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1588

Unresolved

860

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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Ixigo reviews & complaints page 29

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Dear Sir I have book my ticket from delhi cantt to marwar junction on 31-12-21 but due to some circumstance train has cancelled so we applied for ticket cancellation ...while we were cancelling the ticket if showing us our refund amount after deduction of irctc fee and we agreed for it but after cancellation it showing no refund would credit to account ..why if there were not refunding the amount they have to say to us before cancel of ticket not after cancellation and i have all the proof while we were cancelling the ticket even we were not able to file TDR also ... WE tried to contact the customer care but both email id and number were showing not in use this is disgusting

i request to please look into the query and solve my issue its not the money matter its about before cancel of ticket they say something and after cancel they say something now we need our refund

PNR: [protected]
Booking ID: IXITR[protected]
Train Name: Dee Rjt Express
Date of Journey:[protected]

this are my ticket number and id

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Dear sir,
I m attechment regarding receipt of email from ixigo refund...
However..it is intimated that money has not been credited in my bank account.
For necessary action please.

Major General Ajay Sud

Hey ixigoer,

The email address [protected]@ixigo.com is no longer in use. Sorry for the inconvenience caused to you.

For any queries related to your ixigo booking, please visit the Customer Service section on the ixigo app.

Cheers!
Team ixigo

Note: This is an autogenerated response, Please do not reply

नमस्कार ixigoer,

यह ईमेल आईडी [protected]@ixigo.com अब सक्रिय नहीं है। आपको हुई असुविधा के लिए खेद है।

कृपया अपनी ixigo बुकिंग संबंधी किसी भी प्रकार के सवाल-जवाब हेतु ऐप के कस्टमर सर्विस सेक्शन पर जाएँ।

शुभकामनाओं सहित
टीम ixigo

ध्यान दें: यह एक ऑटो-जनरेटेड रिस्पॉन्स है। कृपया इसका उत्तर ना दें।

Ixigo customer support has been notified about the posted complaint.

Dec 25, 2021

Updated by Ajay Sud Dear sir,
IRefund transfer of Rs. 8240/ ARN: ADC3YKX3J46O7GDUO
I m attaching regarding receipt of email from ixigo refund...
However..it is intimated that money has not been credited in my bank account.
For necessary action please.

Major General Ajay Sud

Hey ixigoer,

The email address [protected]@ixigo.com is no longer in use. Sorry for the inconvenience caused to you.

For any queries related to your ixigo booking, please visit the Customer Service section on the ixigo app.

Cheers!
Team ixigo

Note: This is an autogenerated response, Please do not reply

à¤¨à¤®à¤¸à¥à¤•à¤¾à¤° ixigoer,

à¤¯à¤¹ à¤ˆà¤®à¥‡à¤² à¤†à¤ˆà¤¡à¥€ [protected]@ixigo.com à¤…à¤¬ à¤¸à¤•à¥à¤°à¤¿à¤¯ à¤¨à¤¹à¥€à¤‚ à¤¹à¥ˆà¥¤ à¤†à¤ªà¤•à¥‹ à¤¹à¥à¤ˆ à¤…à¤¸à¥à¤µà¤¿à¤§à¤¾ à¤•à¥‡ à¤²à¤¿à¤ à¤–à¥‡à¤¦ à¤¹à¥ˆà¥¤

à¤•à¥ƒà¤ªà¤¯à¤¾ à¤…à¤ªà¤¨à¥€ ixigo à¤¬à¥à¤•à¤¿à¤‚à¤— à¤¸à¤‚à¤¬à¤‚à¤§à¥€ à¤•à¤¿à¤¸à¥€ à¤à¥€ à¤ªà¥à¤°à¤•à¤¾à¤° à¤•à¥‡ à¤¸à¤µà¤¾à¤²-à¤œà¤µà¤¾à¤¬ à¤¹à¥‡à¤¤à¥ à¤à¤ª à¤•à¥‡ à¤•à¤¸à¥à¤Ÿà¤®à¤° à¤¸à¤°à¥à¤µà¤¿à¤¸ à¤¸à¥‡à¤•à¥à¤¶à¤¨ à¤ªà¤° à¤œà¤¾à¤à¤à¥¤

à¤¶à¥à¤à¤•à¤¾à¤®à¤¨à¤¾à¤“à¤‚ à¤¸à¤¹à¤¿à¤¤
à¤Ÿà¥€à¤® ixigo

à¤§à¥à¤¯à¤¾à¤¨ à¤¦à¥‡à¤‚: à¤¯à¤¹ à¤à¤• à¤‘à¤Ÿà¥‹-à¤œà¤¨à¤°à¥‡à¤Ÿà¥‡à¤¡ à¤°à¤¿à¤¸à¥à¤ªà¥‰à¤¨à¥à¤¸ à¤¹à¥ˆà¥¤ à¤•à¥ƒà¤ªà¤¯à¤¾ à¤‡à¤¸à¤•à¤¾ à¤‰à¤¤à¥à¤¤à¤° à¤¨à¤¾ à¤¦à¥‡à¤‚à¥¤

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Address: Chhend Colony, Phase-1, Plot No-E/133, Rourkela, Odisha, Sundergarh, Pin-769015.

My train was canceled by IRCTC on 22nd December. And IRCTC had also confirmed that the train has been completely canceled but Neither IXIGO is returning my money. And they say that IRCTC is not giving them money. So it became like a disturbing thing. If the train has already been cancelled, then why are IRCTC and Ixigo withholding my money. And telling me the rules.

Ixigo customer support has been notified about the posted complaint.

Dec 26, 2021

Updated by Prasenjeet Sengupta What happened ? Till now my issue is not resolve. When It will be ? And when I got my refund ?

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On 23rd December I have booked a train ticket (12839- HWH MAS SUF express), but the booking was failed. In the query section of the app the ixigo authority assured that I would get my money back on 24th December. But till now I have not got my refund, and as far as I can see in the app they have not even processed the whole matter. I want 2168 rupees back as early as possible .

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I haven't yet received refund of the the following cancelled tickets-
1) trip id- IXITR[protected]
2) trip id- IXITR[protected]

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Website: www.ixigo.com

I have booked a train ticket from Pune to Ludhiana and was wrongfully charged for the ixigo assured for free cancellation despite of me not choosing the free cancellation. (Screenshot of the booking and payment details attached)

I want the customer service to refund the amount of Rs 664 which was the ixigo assured fee as I do not want it and have been wrongfully charged for the same.

I have been constantly trying to reach out to them but the chat bot does not connect to a customer service officer and also their customer care number does not connect to anyone with whom I can speak on the matter

I have been using ixigo for a long time now for booking tickets and if they do not co-operate to refund the amount wrongfully charged then I'll have to stop using their services

Ixigo customer support has been notified about the posted complaint.

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D

DhruvOswal

from Pune, Maharashtra

Dec 28, 2021

I found an email ID of Ixigo but it is not operational and their customer care number also doesn't connect to any customer service agent. There is also no response from their side yet on this complaint posted.
Please try to make my grievance reach the ixigo executives

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My money deducted from my bank but ixigo not booked
Details:
Ixigo website
Doj : 28 dec 2021
Name : Sanju Thakare
Kindly check the status and book the ticket or else get back my refund so that i can book my ticket from other source.
Please dont make a fraud by not booking the tickets of customers and waste their time and hard earned money.

Jan 31, 2022

Complaint marked as Resolved

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Sir i regret to inform you that i transfer my money from ixigo max account to my bank account but it not come yet to my account
ixigo conform me that refund was transferred successfully but i not yet come to my account

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Website: Ixigo

I booked my ticket on 22/12/21.
That was of amount ₹743 but by mistake I refresh that page during booking so it got cancelled but my money was paid to company.
And after investing I got to know that my money was in ixigo money. Where there was a option that showing you can transfer your money to your account, so I clicked on that, after that a notification flashed that is saying your money has been transferred to your account, but till now i didn't receive my money.

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Website: Ixigo.com

I booked a train ticket of 25 december evening and the money was deducted from my account but the booking was not succesful and they told me they will refund my money and 48 hours have passed but no money has been credited to my account . Pls help as i desperately need my money back it was almost close to a 1000 rupees for 2 tickets.

Dec 23, 2021

Complaint marked as Resolved

They refunded a few hours after my complaint on this site thank you ixigo they didn't even cut a single rupee.

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R

Rajesh_khanna45

Dec 24, 2021

Hi Rajesh,
Your Miryalaguda (MRGA) - Guntur Jn (GNT) train booking for RAJESH KHANNA, PRIYADARSHINI, with PNR: [protected] has been cancelled. Booking ID: IXITR[protected]
As you opted for free cancellation, a refund of Rs.180 has been initiated. It should reflect in your account by 25 Dec 2021
For any queries, please visit our Customer Service section: https://ixtr.app.link/help
Thank you
Team ixigo still not received

R

Rajesh_khanna45

Dec 24, 2021

Please clear issue ASAP

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I was booking my bus tickets and payment was successful but then my ticket is not confirmed.

The payment id was
pay_IZNVTLmLTFqo87

It was done on 19th December 2021 at 8:40pm

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I have booked a bus ticket from athani to pune on Dec 26th 2021 10:05 am to 5:00 am
Booked ticket on December 18 Dec 2021 th the amount was paid through upi payment, payment is successful of INR 1815 but the ticket was not confirmed. I am unable to contact any customer service too. Please resolve this

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Website: Ixigo.com

I have booked bus ticket for travelling from athani to bangalore through ixigo but ticket amount 1815/-was deducted but eticket was not received. I made the payment through gpay.

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Address: 472/3, PASCHIM PURI, NEW

Website: www.ixigo.com

On[protected] I booked a railway ticket through ixigo site Under PNR No.[protected] Train No. 04564 Goa Sampark Kranti Spl and paid
Rs.6167.03 from googlepay.
The ticket was cancelled on 20-10-21 and IRCTC refunded Rs.5670.00on 23-10-21, but amount is neither received in account or not showing in ixigo money account,

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Hello ixigo,
I tried to book a ticket but due to some internal error in your app the booking was not completed but ticket fair has been debited. Kindly refund my money.
Screenshot attached FYR.
Regards,
Radhika Bangar

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I booked a bus ticket in A1 travels on 15/12/21. from Coimbatore to marthandam on date 21/12/21. After selecting seat and putting passenger details Money deducted from my account. But ticket not booked. Now in ixigo app shows no previous booking.
Booking date : 15/12/21
Travels name: A1 travels
App used : ixigo
Money deducted: Rs 684
Contact no [protected]

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Booking ID: IF[protected]
First time using, will not use again. I thought its smooth and streamlined, but it seems it's ongoing for customer who uses this service.
Booked flight but no booking confirmed yet.
Always same message wait for 2 hours..
I won't recommend it.

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Address: Delhi

I have transferred the money into my bank account but it has been reversed due to ixigo money transfer failure but I can't see any money in my ixigo money wallet or bank.

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Address: Delhi

Le travenues technology pvt ltd ref no [protected] for non booked rly tikt

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Address: New Delhi, Delhi

Ticket not book, not showing in ixigo history failed or something, and money deducted …
I don’t know what to do...

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