Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Refund has initiated but money has not transferred to my bank account
I have transferred the money into my bank account but it has been reversed due to ixigo money transfer failure but I can't see any money in my ixigo money wallet or bank account
Ixigo customer support has been notified about the posted complaint.
Ixigo says refund completed but not received in account yet
I booked a ticket in tatqal which was in waiting list so i cancelled the ticket .
As per ixigo status - money has been refunded but its not yet received in my bank account .
Kindly help me to get this as soon as possible.
Ixigo customer support has been notified about the posted complaint.
The money has been deducted but ticket not confirmed
I have booked a ticket from Bijapur to pune on Dec 7th 21:00 pm to 4:00 am
Booked ticket on December 4th the amount was paid through you payment, payment is successful of INR 1002 but the ticket was not confirmed and failed. But there are no status of the failed ticket available on the app and I m unable to contact any customer service too. Please resolve this
Dec 4, 2021
Complaint marked as Resolved
I have got the refund back.. but be aware of the frauds trying to take your money. I got a call from someone naming ixigo customer service and trying to transfer money from my account.
Don't give any otp and links from your messages.
But for sure u will get your money back in 2 to 3 hours if complaint raised.
Ixigo customer support has been notified about the posted complaint.
I was trying to book a train ticket.. But after the payment was done it was showing that the booking failed.. And the amount was alreadt deducted from my account.. This happened 2 times and i still haven't received a refund for the 2 failed bookings
Ixigo customer support has been notified about the posted complaint.
I made a transaction from ixigo and entered irctc login id and Paytm UPI for payment but ticket was not booked and in ixigo but in Paytm bank statement its showing "transaction with ixigo was successful". Debited amount - 1670, date and time :24 nov 2021, 03:40 pm. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1670 asap.
Ixigo customer support has been notified about the posted complaint.
Dec 01, 2021
Updated by Bhuna1317 This pic is the proof for transaction in Paytm
I received the message from ixigo that my refund initiated on 30 Nov and Rs 1, 019 has been credited to my bank account on 30 Nov 2021 but I haven't received yet. Please do check and let me know as soon as possible.
Ixigo customer support has been notified about the posted complaint.
I am looking for my refund due to my health issue . I have contacted with your agent they have hang up contacted on twitter they have blocked from there. It's Fraud company cheap company, ...
Pls be alert it's fraud company
Ixigo customer support has been notified about the posted complaint.
I tried booking bus ticket from ixigo payment deducted but ticket was not booked and ixigo is not returning my money my booking id is IXIBS[protected] its more than 48 hours and I am just getting excuses
Ixigo customer support has been notified about the posted complaint.
I have provided my account statement below. U can see amount of Rs. 325 deducted for booking. But no amont of Rs. 325 credited for refund on 22/11/21. Bank told me no transaction was made. So send me my money.
U can send via upi[protected]@federal
Ph no. [protected]
Ixigo customer support has been notified about the posted complaint.
I have provided my account statement below. U can see amount of Rs. 3070 deducted for booking. But no amont of Rs. 2865 credited for refund on 15/11/21. Bank told me no transaction was made. So send me my money.
U can send via upi [protected]@oksbi
Ph no. [protected]...
After successfully booking A/C confirmed Tickets Why sent False information? Demand for Refund the Amount Rs. 4520
I have successful booked my 2 tickets from HWH to UMB at 1pm. on 07.11.2021. After that at 1.12.pm. I got this information from Ixigo through whatsApp.
Hi Shambhu
Sorry, your Howrah Jn (HWH) - Ambala Cant Jn (UMB) train booking didn’t go through.
Don't worry! We've refunded Rs.4520 to you as ixigo money max. You can use this amount to retry this booking or on future bookings. Re-book now: https://ixtr.app.link/NgyJXUa8Ykb
You could also transfer 100% of this amount to your bank account: https://ixtr.app.link/Gp4lPXYuhfb
Checkout this video to know how: https://ixi.to/e/imm
For any queries please visit our customer service section: https://ixtr.app.link/help
Thank you,
Team ixigo
So, after getting this message I got confused and Booked again the same tickets. And finally I got 4 Confirmed A/C Tickets.
May I know why have you sent wrong information to me? and I got misguided.
My kind request to you, please refund the Amount of Rs. 4520 for 2 A/C Tickets, which I rebooked due to your wrong information.
Ixigo customer support has been notified about the posted complaint.
Worst experience!!! NO any customer service 12/11/21 booked my FIRST flight tickets it's was re scheduled i was missing at time SECOND time tickets not confirmed amount debited in account THIRD time confirmed and flying total amounts of extras 76091 how much i get refunds
Ixigo customer support has been notified about the posted complaint.
My money was debited from my bank account, but booking cannot be initiated because ixigo page was not directing to irctc page for long time. Just loading for 10 mins so have to return to home page. Kindly refund the money. Screenshot attached for amount debited.
Ixigo customer support has been notified about the posted complaint.
Ixigo customer support has been notified about the posted complaint.
Nov 13, 2021
Updated by Dharampal Saran Plz retan may payment
Nov 13, 2021
Updated by Dharampal Saran Not booking my ticket balance pay my Paytm account
Nov 13, 2021
Updated by Dharampal Saran Ixigo — Transaction done but booking not confirmed
It is very shameful to know that such reputed apps can do such mistakes. My transaction was done but the booking was not confirmed. As I was booking tickets for 1people the amount was quite large. If i don't get quick response i will be forced to take further actions as i have seen people complaining about the refund not being done even after 2 months.
Nov 13, 2021
Updated by Dharampal Saran Transaction done but booking not confirmed
It is very shameful to know that such reputed apps can do such mistakes. My transaction was done but the booking was not confirmed. As I was booking tickets for 1people the amount was quite large. If i don't get quick response i will be forced to take further actions as i have seen people complaining about the refund not being done even after 2 months.
Nov 13, 2021
Updated by Dharampal Saran Transaction done but booking not confirmed
It is very shameful to know that such reputed apps can do such mistakes. My transaction was done but the booking was not confirmed. As I was booking tickets for 1people the amount was quite large. If i don't get quick response i will be forced to take further actions as i have seen people complaining about the refund not being done even after 2 months. Plz refund my payment
