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Updated: Oct 6, 2026
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Ixigo reviews & complaints page 46

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N
Nitroj
Feb 21, 2021
Resolved
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Hey, i have booked ticket on 13/2/2021.amount Rs.2, 526/- order id.IXITR[protected] .train no.0216 8(LTT FESTIVAL EXP)from varansi to lokmanya tilak(kurla).but ticket booking was failed and the amount was deducted from my bank account.when i contact to ixigo customer care the spokeperson said that you will wait for the 7 days for refund.but after 7 days the amount is not refunded in my bank account.so kindly request you to refund my amount as soon as possible
Aug 13, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2021
Ixigo Customer Care's response Hey,

We can see that the refund was successful on 13th Feb with bank ARN 30004610451044133887142

Request you to please connect with your bank incase not credit yet.

Thanks
Team ixigo
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    sachinpra4321
    Feb 21, 2021
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    Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India.
    Website: www.ixigo.com

    Hi, i have booked ticket, payment deducted from google pay but i have not receive ticket. Time for booking ticket is over i want refund. Book for BKI TO UDZ please refund me balance
    Reply fast
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Feb 21, 2021
    Updated by sachinpra4321     Booking date 20/2/21
    Thankyou
    View replies
    Hey,

    Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

    You can reach out to us via www.ixigo.com/help for further assistance.

    Thanks
    Team ixigo
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      S
      Shashankdz
      Feb 21, 2021
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      Hey..i have recently booked my tickets from lucknow to siwan.The full amount has been paid but the tickets are not booked yet. I need urget tickets from lucknow either refund my money or provide me my tickets as soon as possible.Kindly look into this matter as soon as possible and provide me proper solution for this.waiting for your reply.thank you
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
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      Hey, how did you get the refund ? I am facing the same issue
      Reply
      Hey,

      Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

      You can reach out to us via www.ixigo.com/help for further assistance.

      Thanks
      Team ixigo
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        S
        Sawmadip Banik
        Feb 21, 2021
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        Address: 1no. Gate maligaon guwahati-11

        My train was cancelled but money was not received
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        I sawmadip Banik booked my tickets for 2122021 from kamakhya to new jalpaiguri but till now my money was not refunded
        Reply
        Hey,

        We are unable to see your booking details. Refund for cancellation trains is automatically initiated and processed within 7 days from the travel date.

        For further assistance, please connect with us via www.ixigo.com/help

        Thanks
        Team ixigo
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          S
          Sonu18457
          Feb 20, 2021
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          I was booking rail ticket on your app on 18/02/2021.mean while ammout of rs 4705/ debited from my bank but i have not recd.any update of failed/ pending/ successful transaction.my money is still not received to me after 48 hours
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

          You can reach out to us via www.ixigo.com/help for further assistance.

          Thanks
          Team ixigo
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            K
            Kumarsharma rakesh
            from Bengaluru, Karnataka
            Feb 20, 2021
            Resolved
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            I booked my ticket form ranchi to dhanbad bus my 200rs got deducted but it showed booking fail I haven't received my refund yet my mobile number is [protected]
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

            You can reach out to us via www.ixigo.com/help for further assistance.

            Thanks
            Team ixigo
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              V
              Vishaldogra88
              Feb 20, 2021
              Resolved
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              Resolved

              I booked a train ticket from Jammu to Ajmer on 19 February 2021 at 6:13pm through the Ixigo app. An amount of Rs 2061 was deducted from my google account but in the ixigo app it is showing "No transaction yet". No ticket was provided to me. I am providing all the necessary details. Please treat this as urgent and refund my money.

              UPI Transaction ID :[protected]

              Paid To : Le Travenues Technology Pvt. Ltd
              upi id : ixigo.[protected]@indus

              Paid From : Vishal Dogra
              upi id : [protected]@okaxis

              Google transaction ID :[protected]

              Please treat this as urgent. I really need my money back. I am attaching the required screenshots as proof.
              Aug 13, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Feb 24, 2021
              Ixigo Customer Care's response               Hey,

              Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

              You can reach out to us via www.ixigo.com/help for further assistance.

              Thanks
              Team ixigo
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                A
                Ali Arafat
                Feb 20, 2021
                Resolved
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                Resolved

                Booking ID: IXITR[protected]
                Booking ID: IXITR[protected]
                Booking ID: IXITR[protected]

                I didn't received refund in my bank, even when the app is showing refund sent. App is telling me to contact bank. I didn't received any RRN number, can you please send an RRN/ARN no related to these booking.
                Refund was suppose to be reflected by 19/02/2021,
                but it didn't
                Aug 13, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Feb 22, 2021
                Updated by Ali Arafat                 If you have sent refund, please give me ARN/RRN number so I can resolve the issue with my bank.
                Verified Support
                Feb 24, 2021
                Ixigo Customer Care's response                 Hey,

                Please refer below details:

                IXITR[protected]: Refunded with bank ARN 30004610451043201780288 on 13th Feb
                IXITR[protected]: Refunded with bank ARN 30004610451043219689026 on 13th Feb

                Please connect with your bank customer care if not credited.

                Thanks
                Team ixigo
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                  R
                  Rajpura Jabir
                  Feb 20, 2021
                  Resolved
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                  Resolved

                  Are you talking about your trip from Palanpur Jn to Alwar on[protected]Trip Id: IXITR[protected]

                  Plize soll
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey,

                  We are unable to see your booking details. Please reach out to us via www.ixigo.com/help.

                  Thanks
                  Team ixigo
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                    S
                    SharmilaAmen
                    Feb 19, 2021
                    Resolved
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                    Resolved

                    I booked tickets through ixigo app, during first attempt of booking, amount got deducted from bank account but the ticket was not booked. During second attempt, again amount got deducted from bank account and tickets booked. Please help me to raise refund for first attempt o[censored]nsuccessful booking
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey,

                    Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                    You can reach out to us via www.ixigo.com/help for further assistance.

                    Thanks
                    Team ixigo
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                      K
                      Kiranvv10
                      Feb 19, 2021
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                      Resolved

                      Sir i was booking ticket today.payment made successfully through google pay of rupees 70. But then i didn't got any update about ticket. There is no ticket booking showing in ixigo no pending and failed transactions. Sir please helpme
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      The refund for the mentioned transaction is successful today and should be credited within the next 7 days.

                      Thanks
                      Team ixigo
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                        A
                        ayushi_bansal
                        Feb 19, 2021
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                        Resolved

                        Website: www.ixigo.com

                        I booked four tickets to jaipur in train 04195. In between the process, the transaction was done but the status shows booking pending. I haven't received a refund yet.
                        Order id- IXITR[protected]
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey,

                        Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                        You can reach out to us via www.ixigo.com/help for further assistance.

                        Thanks
                        Team ixigo
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                          M
                          Madhu1156
                          Feb 19, 2021
                          Resolved
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                          Resolved

                          Address: Vizag

                          I was booking train ticket today payment was done successfully through PhonePe of amount 422 rs but then I didn’t got any update about ticket like pending/ failed transaction intact no information about my booking even message or mail I attached screenshot of my transaction plz help me to get refund amount
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                          You can reach out to us via www.ixigo.com/help for further assistance.

                          Thanks
                          Team ixigo
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                            P
                            Pramodpdp
                            Feb 19, 2021
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                            Sir
                            Payment successful done but Train tickets not booked
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            No refunds received
                            Reply
                            Hey,

                            Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                            You can reach out to us via www.ixigo.com/help for further assistance.

                            Thanks
                            Team ixigo
                            Reply
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                              S
                              Shivsinghisking
                              Feb 18, 2021
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                              I shivam singh booked my railway bookings
                              On 14 January and 07 February for which i didn't receive any refunds in my personal account.
                              Need help
                              Ixigo customer support has been notified about the posted complaint.
                              Feb 22, 2021
                              Updated by Shivsinghisking                               Kindly help me
                              View replies
                              Dear Customer,

                              Please refer below:

                              IXITR[protected]: Refunded on 18th Jan with bank ARN [protected]
                              IXITR[protected]: Refunded on 10th Feb with bank ARN [protected]

                              Request you to kindly call your bank customer care for further assistance and do check your account statement

                              Thanks
                              Team ixigo
                              Reply
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                                A
                                arunkumarjain2016
                                from Bengaluru, Karnataka
                                Feb 17, 2021
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                                My ticket not booked for 02925 for 19.02.2021 but RS 4888.00 deducted from my credit card on 17.02.2021.
                                Code EI2229 at Le Travenues technolog Gurgaon
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                                You can reach out to us via www.ixigo.com/help for further assistance.

                                Thanks
                                Team ixigo
                                Reply
                                arunkumarjain2016's [Complaint's author] reply, Mar 8, 2021
                                Amount yet not received in my account till date
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                                  V
                                  Vinod Kumar Kammari
                                  from Malkajgiri, Telangana
                                  Feb 17, 2021
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                                  While making payment redirect to phone pe than the application page shown as the try again and no track for failed books.
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                                  You can reach out to us via www.ixigo.com/help for further assistance.

                                  Thanks
                                  Team ixigo
                                  Reply
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                                    P
                                    POORNIMA S PILLAI
                                    from Bengaluru, Karnataka
                                    Feb 17, 2021
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                                    Address: THEKKEULLAMMALA HOUSE,PERUMPETTY P O

                                    I tried to book a ticket. Amount is deducted from my account but booking was unsuccessful. Deducted amount is not added to my account till now.
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                                    You can reach out to us via www.ixigo.com/help for further assistance.

                                    Thanks
                                    Team ixigo
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                                      Z
                                      zenfonemani
                                      Feb 16, 2021
                                      Resolved
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                                      Resolved

                                      1. I booked a ticket for 02 person in train no 02621, but it failed ..

                                      2. Refund was initiated on 8 feb 2021

                                      3. It says ammount will be refunded in 7 days.

                                      So far the refund amount has not been credited in my account..

                                      And i didn't receive ARN reference number also

                                      Request you to kindly revert back on status of my refund amount at the earliest.

                                      Regards

                                      Manikandan S
                                      Feb 17, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
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                                        J
                                        Jase152101
                                        from Nathana, Punjab
                                        Feb 16, 2021
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                                        Resolved

                                        Address: Near canal colony ward no-1, Gidderbaha

                                        I had book my ticket from azamgarh to delhi date[protected]my total amount of ticket -959 i had confirmed my ticket[protected]but i had check my balance in my account two time 959 rupee deducted in my account so refund my extra 959 rupess
                                        Thanks
                                        Feb 16, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
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