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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 46

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M
M Sangeeth
from Delhi, Delhi
Jan 20, 2021
Resolved
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Resolved

Hi I’m Mohan
My number is [protected]
I was trying to book train ticket of IRCTC for date of 20 Jan 2021. I paid the ticket money by phone pe of amount 3624. Money get detected but nothing is visible on ixigo app. While on phone Pe it's showing money transfer to ixigo. I have attached the screenshot of phone pe. Please look into the issue. Update me and refund my money back

Below is the transaction I'd
P2101192254080473388926
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jan 21, 2021
Ixigo Customer Care's response Dear Customer,

The amount will be auto refunded to the payment source within 7 days if the ticket is not issue.

Please reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
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    sumen
    from Basirhat, West Bengal
    Jan 19, 2021
    Jan 17, 2023
    This thread was updated on Jan 17, 2023
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    Not received partial refund

    Address: ixigo.com 2nd floor,Veritas building, Behind ibis hotel,Sector 53,Golf course road, Gurgaon 122002
    Website: Ixigo.com

    On 25.12.2020 I Sumen Mondal booked two airline tickets of Airasia from chennai to Mumbai and I altogether paid Rs.9778 but due to the sever health condition of my father on 23.12.2020 I cancelled the ticket and the ixigo customer care assured me that I will receive the refund within 15 days, and on 17.01.2021 I called the ixigo customer care and the stated me that my ticket is nonrefundable also I received the mail for the same.
    When...
    +3 photos
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    B
    Bleach
    from Mumbai, Maharashtra
    Jan 18, 2021
    Resolved
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    Resolved

    I am book ticket from ldh to gkp transction is done but there is no record of ticket booking in te app please check in this matter.
    +1 photos
    Aug 7, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Jan 18, 2021
    Updated by Bleach     Ticket is not shown in the app.
    View replies
    Dear Customer,

    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

    Thanks
    Team ixigo
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      L
      Lochan kumari
      from Mumbai, Maharashtra
      Jan 18, 2021
      Resolved
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      Resolved

      Today I have book 4 ticket but not shown whereas money deducted, thorough UPI
      +1 photos
      Aug 8, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

      Thanks
      Team ixigo
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        V
        vandana04
        from Gurgaon, Haryana
        Jan 18, 2021
        Resolved
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        Resolved

        I was booking train tickts yesterday paymnt was successfully done thrue phonepe of amount 930rs but then i didn't got any update about ticket..there is no tickt booked showing in ixigo no pending /failed transaction is there..infact no information about my booking ..i attached the paymnt screenshot..plz help me to get refund amount
        +1 photos
        Jan 19, 2021
        Complaint marked as Resolved 
        i got my refund by today..thank u
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
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          P
          Pushpak Agarwal 1510
          from Mumbai, Maharashtra
          Jan 18, 2021
          Resolved
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          Resolved

          Address: 108 Patwa gali Bareilly UP

          I was booking a bus ticket through ixigo and i have done upi payment through paytm the amout is deducted from my account and booking is not shown
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Jan 19, 2021
          Ixigo Customer Care's response           Dear Customer,

          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

          Thanks
          Team ixigo
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            G
            Gotu Rajpurohit
            from Mumbai, Maharashtra
            Jan 17, 2021
            Resolved
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            Resolved

            Address: Ahmedabad

            Hi, i have booked ticket, payment deducted from google pay but i have not receive ticket. Time for booking ticket is over i want refund.
            +1 photos
            Aug 8, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

            Thanks
            Team ixigo
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              V
              vandana04
              from Gurgaon, Haryana
              Jan 17, 2021
              Resolved
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              Resolved

              Today i was booking train ticket from new delhi to lucknow..paymnt was successfully done thrue phonepe app but no tickt booked..not any details are in ixiigo about the transaction nd booking status..added screenshot of paymnt page..help me
              +1 photos
              Jan 18, 2021
              Complaint marked as Resolved 
              i didn't get any resolutions till now but they marked it as resolved..how ? i cannot contact them via any phone nmbr or else..plz help me to get my refund
              Ixigo customer support has been notified about the posted complaint.
              Jan 18, 2021
              Updated by vandana04               no any update about refund of not booked ticket..paymnt was successful thrue phonepe but till now unable to contact ixigo..no phone nmbr, email working
              View replies
              Dear Customer,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

              Thanks
              Team ixigo
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                A
                Amitav Moharana
                from Mumbai, Maharashtra
                Jan 16, 2021
                Resolved
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                Resolved

                Money deducted but no ticket was booked

                I tried to book a ticket from Howrah Junction to Cuttack, The bill was of 601 for 2 person, 20rs was discount by ixigo money, So I paid Rs.581 through Amazon Pay.Money gote deducted but ticket was not booked.Please kindly see into this matter and either refund the money ASAP or book the ticket and send the confirmation message to me.I have attached the Amazon pay transaction I'd screenshot for reference....
                +1 photos
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                S
                Susmita2202
                from Kolkata, West Bengal
                Jan 15, 2021
                Resolved
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                Resolved

                Money deducted from my account bbut train ticket are not booked
                +1 photos
                Aug 4, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
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                  K
                  kkskumar95
                  from Delhi, Delhi
                  Jan 15, 2021
                  Resolved
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                  Resolved

                  I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the Phonepe but there is no ticket or booking showing on ixigo app.

                  I booked ticket on 15 jan 2021.

                  I want refund money that has been deducted from my bank account using Phonepe as you also see in the screenshot i have provided.
                  +1 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 19, 2021
                  Ixigo Customer Care's response                   Dear Customer,

                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

                  Thanks
                  Team ixigo
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                    R
                    Rohitkats
                    from Noida, Uttar Pradesh
                    Jan 15, 2021
                    Resolved
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                    Resolved

                    I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the phone pe but there is no ticket or booking showing on ixigo app

                    I booked ticket on jan 14 2021

                    I want refund money that has been deducted from my bank account using phone pe as you also see in the screenshot i have provided
                    +1 photos
                    Jan 15, 2021
                    Complaint marked as Resolved 
                    Amount Refunded In One Day
                    Ixigo customer support has been notified about the posted complaint.
                    Jan 15, 2021
                    Updated by Rohitkats                     My Irctc id is surya7829 And Total Amount Is 550/-
                    Jan 15, 2021
                    Updated by Rohitkats                     Train No is 06581 Ubl Mys Express Hubli To Anantpur
                    View replies
                    Payment done but ticket not booked please refund money
                    Reply
                    Payment done but ticket not booked please refund my payment
                    Reply
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                      K
                      Kiran Dhoke
                      from Ghumarwin, Himachal Pradesh
                      Jan 14, 2021
                      Resolved
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                      Resolved

                      Address: Kewal colony shegaon rahatgaon road Amravati
                      Website: www.ixigo.com

                      My money was deducted from Google pay but I didn't received any confirmation of ticket
                      +1 photos
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Jan 14, 2021
                      Updated by Kiran Dhoke                       Please refund my money.

                      View replies
                      Dear Customer,

                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

                      Thanks
                      Team ixigo
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                        S
                        smartkalyan
                        from Noida, Uttar Pradesh
                        Jan 13, 2021
                        Resolved
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                        Resolved

                        I booked tran no 02788 Hamsafar SPL . payment by phone pay payment successful but ticket not received and no refund money
                        +1 photos
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help so that we can assist you quickly.

                        Thanks
                        Team ixigo
                        Reply
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                          S
                          SAI DEEPTHI MUTYALA
                          from Gundugolanu, Andhra Pradesh
                          Jan 13, 2021
                          Resolved
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                          Resolved

                          Respected sir/madam
                          I have tried to book a
                          ticket, my amount had been debited but ticket was not booked(confirmed)
                          UPI transaction ID:[protected]
                          & ORDER ID:KNLVCS23WF3ZM9YOHX
                          booked ticket from dwp to vskp, train number:07487(VSKP Festvl spl),
                          Amount deducted was 875/- PlZ,
                          refund my money back
                          +1 photos
                          Aug 11, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Jan 13, 2021
                          Updated by SAI DEEPTHI MUTYALA                           Money debited from bank account, but ticket was not yet confirmed...PlZ, refund my money back

                          Verified Support
                          Jan 19, 2021
                          Ixigo Customer Care's response                           Dear Customer,

                          The amount for the mentioned transaction was refunded the same day and should be credited by now. If not, kindly speak to the bank customer care.

                          For any further assistance, please reach out to us via www.ixigo.com/help.

                          Thanks
                          Team ixigo
                          Helpful
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                            S
                            Syeda Ahmd
                            from Noida, Uttar Pradesh
                            Jan 13, 2021
                            Resolved
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                            Resolved

                            We have booked a ticket on 9-1-21 which was suppose to fly on 12-1-21 with PNR number ND4TNG. Our flight got cancelled from the end of airline, the money got refunded from the end of airline. When will you credit our amount in our bank account.
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Hey Syeda,

                            As per the airline, the passenger has already opted for move flight option(rescheduling) for DEL-SXR and partial refund for IXB-DEL is already in process from the airline.

                            The refund as applicable will be processed within 15 days from the date of cancellation

                            Thanks
                            Team ixigo
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                              S
                              Syeda Ahmd
                              from Noida, Uttar Pradesh
                              Jan 13, 2021
                              Resolved
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                              Resolved

                              We booked a ticket from Bagdogra to Srinagar on 9-1-21 with a PNR number ND4TNG.Our flight got cancelled through airline which was suppose to fly on 12-1-21.Full refund has been initiated from the airline, when will the amount get credited from your end to our account.
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey Syeda,

                              as per the airline, the passenger has already opted for the move flight option(rescheduling) for DEL-SXR and a partial refund for IXB-DEL is already in process.

                              Refund as applicable will be processed to the payment source within 15 days from the date of cancellation.

                              Thanks
                              Team ixigo
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                                R
                                rampatil2345
                                from Lohi, Maharashtra
                                Jan 12, 2021
                                Resolved
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                                Resolved

                                I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the Phonepe but there is no ticket or booking showing on ixigo app.

                                I booked ticket on 12 jan 2021.

                                I want refund money that has been deducted from my bank account using Phonepe as you also see in the screenshot i have provided.

                                Train (02655) Chennial Central Express

                                Payment deducted - Rs-197/-
                                +1 photos
                                Jan 12, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
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                                  R
                                  Raj987
                                  from Gaya, Bihar
                                  Jan 12, 2021
                                  Resolved
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                                  Resolved

                                  Address: vii-dorapur linebazar

                                  I have booked a ticket but it has not get booked and money has deducted from my account... I have not get refud...
                                  +1 photos
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                                  Thanks
                                  Team ixigo
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                                    A
                                    Asraf S
                                    Jan 12, 2021
                                    Resolved
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                                    Resolved

                                    Dear sir/madam,
                                    I hav tried to book a ticket my amount had been debited but ticket not booked. My transaction ID is[protected]. and my order ID is KLH54MHYVFQD8ZA91P. plz help and refund my amount.
                                    Regards,
                                    Asraf Basha S
                                    +1 photos
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                                    Thanks
                                    Team ixigo
                                    Reply
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