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Updated: Jan 28, 2026
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Ixigo reviews & complaints page 46

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V
viijaykd
from Pune, Maharashtra
Feb 4, 2021
Resolved
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Hi Team,
I had booked ticket from Nagpur to Pune for 20th October by flight gets cancelled by Goair but I haven't received my refund yet. Please help return my refund.

Regards,
Vijay Deshmukh
Mo. - [protected]
Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
View replies
Hey,

We are unable to see the booking ID or your contact details. Request you to kindly reach out to us on the customer support number available on your Eticket confirmation.

Thanks
Team ixigo
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    V
    vikash power
    Feb 4, 2021
    Resolved
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    Resolved

    Money deducted but my ticket not booked
    Booking Id IXITR[protected]
    Train Ndls Sbc Special
    DATE 29/1/2021

    PLEASE REFUND MY MONEY ITS A HUMBKE REQUEST...
    Aug 7, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Hey,

    We are unable to see your booking ID. The amount is auto refunded for failed bookings within 7 days.

    Let us know via www.ixigo.com/help for further assistance.

    Thanks
    Team ixigo
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      L
      Lidwin Fernandes
      Feb 3, 2021
      Resolved
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      Resolved

      Address: JEEVAN DHARA CONVENT SCHOOI

      Dear Customer care
      PNR [protected] of train number is cancelled, Railway has already refunded the money on 19 jan 2021 to the account number 508993xxxxxxx2035

      but IXIGO has not refunded to my account so i request you please do the needful as early as possible.

      your customer
      God Bless you
      Aug 7, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Feb 06, 2021
      Ixigo Customer Care's response       Hey Lidwin,

      The refund for the shared PNR was successful on 19th January with bank ARN 30005410201019104605753

      Please connect with your bank customer care if not credited yet.

      Thanks
      Team ixigo
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        M
        mounika udhaya
        from Latur, Maharashtra
        Feb 2, 2021
        Resolved
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        Address: 522310 Guntur (district) Andhra Pradesh BAPATLA (mandal)

        Hallo sir/ madam I booked gnt-tpty ticket on-28 Jan 2021.i want refund money that has been detected from my UPI I'd using phone pe-as you also see in the screen shot have provided
        Aug 7, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey Mounika,

        The refund for booking ID IXITR[protected] was successful on 28th Jan with bank ARN[protected].

        Please reach out to your bank customer care if not yet credited.

        Thanks
        Team ixigo
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          M
          mounika udhaya
          from Latur, Maharashtra
          Feb 2, 2021
          Resolved
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          Resolved

          Money detected from phone pe-ticket booking failed

          Address: 522310 Guntur (district) Andhra Pradesh.bapatla(mandal)

          Hai sir/madam train number 06351 kyn-hx I booked ticket on 30 Jan 2021.i want refund money that has been detected from debit card using phone pe-as you also see in the screen shot have provided...
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          S
          Sílêñt Bøy
          Feb 1, 2021
          Resolved
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          Address: vii-dorapur linebazar
          Website: Ixigo

          I have booked a ticket but the ticket was not booked and money has deducted from my account and still now I don't get my money back...
          My no. [protected]
          E-mail id... [protected]@gmail.
          Help me plzzz... contact me on this email id or my no...
          Aug 7, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help if not credited within 7 days.

          Thanks
          Team ixigo
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            S
            Sílêñt Bøy
            Feb 1, 2021
            Resolved
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            Resolved

            Address: vii-dorapur linebazar

            I have booked a ticket and the ticket was not booked and money has deducted from my account and still now I don't get my money back...
            Aug 7, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey Shashank,

            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help if not credited within 7 days.

            Thanks
            Team ixigo
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              S
              Shashank Pachghare
              from Kalamb, Maharashtra
              Jan 31, 2021
              Resolved
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              Resolved

              My registered email id at ixigo app is [protected]@gmail.com and phone no. is [protected] . On 30th jan 2021 I booked a ticket from Pandhurna to Kota in CBE JP Express . My money was deducted but after that the ticket didn't appear .Again it is showing that there has been no booking and no transaction of that ticket.
              I request you to kindly refund my money as soon as possible . This app has really disappointed me.
              Regards
              Shashank Pachghare
              Aug 7, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey Shashank,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help if not credited within 7 days.

              Thanks
              Team ixigo
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                A
                Arpan Chakraborty..
                from Kolkata, West Bengal
                Jan 27, 2021
                Resolved
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                Resolved

                Malindo airlines have cancelled the airline and have promised to make full refund but Ixigo is not making the payment. It's almost 11 months from the date of journey
                Aug 7, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey Arpan,

                We are unable to see your booking details. Please call us on the number available on your Eticket for assistance.

                Thanks
                Team ixigo
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                  M
                  M.sanjeeva
                  Jan 27, 2021
                  Resolved
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                  Resolved

                  Address: Cisf.trg center. Anantapura Behror Rajasthan

                  Iam M.sanjeeva ixigo money debit but ticket not received payment by dabit cards and no refunds money
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hi Sanjeeva,

                  As checked the refund for INR 2146 was successful on 19th January with bank ARN 30005110191019180187898. Request you to please check this with your bank customer care if not credited yet.

                  Thanks
                  Team ixigo
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                    I
                    Ishita Shubhram
                    Jan 25, 2021
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                    Resolved

                    Address: 101B, sumitra apartment, Polytechnic road, Near shiv mandir

                    I tried booking a ticket from dhanbad to howrah and requested upi money, but the session expired and money hot deducted from the account. I request you to please resolve the problem and i want my 294rs back.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey Shilpa,

                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help so that we can assist you quickly. We're looking forward to your response.

                    Thanks
                    Team ixigo
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                      S
                      Shilpabanerjee
                      Jan 24, 2021
                      Resolved
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                      Resolved

                      I m trying to book tickets from ixigo, and make payment through google pay. Money is deducted from my account but ticket not booked.

                      Money is credited to the account of Le Travenus privite limited company but ticket not booked.

                      Kindly resolve this Issue and refund the amount.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey Shilpa,

                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help so that we can assist you quickly. We're looking forward to your response.

                      Thanks
                      Team ixigo
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                        A
                        [email protected]
                        Jan 23, 2021
                        Resolved
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                        Resolved

                        Address: Muzaffarpur, Bihar

                        PNR- CG29RK
                        Passengers - Deepak Poddar and Sunita Poddar
                        From Guwahati to Patna
                        Paid ₹5000 for rescheduling but Spice Jet refunded that amount to agency account on 1st Dec but even after calling helpline for 11 times till now, I haven’t received my refund yet...

                        Is that what you call customer service?
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey Ashutosh,

                        We have raised the refund request for the same and the refund will be processed to the payment source within 15 days.

                        Let us know for any further assistance by calling us on the customer support number mentioned on your Eticket

                        Thanks
                        Team ixigo
                        Reply
                        Hey Ashutosh,

                        We have initiated the refund and the amount shall reflect in the payment source within the next 7 days.

                        Thanks
                        Team ixigo
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                          T
                          [email protected]
                          from Mumbai, Maharashtra
                          Jan 23, 2021
                          Resolved
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                          Resolved

                          Address: gurgaon

                          Hi Team,

                          Booking Reference No IF[protected] & PNR No ZBYB0 which was cancelled. I have confirmed at the time of cancelling the ticket that partial amount is refundable and after 8 months I have not received any amount refunded into my account. Every time I am contacting your customer service team (Which is worst I have ever Seen) I am getting a fake commitment that your problem will be resolved within next 48 to 72 hours however till the time I can see your resolution capability score is Zero.

                          Your customer service guys are very rude and very unprofessional having no knowledge.

                          I have never expected this type of poor service from a brand name like Ixigo...

                          I am really sorry to say that Happy Easy Go is far better than IXIGO in the meant of service and response.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 24, 2021
                          Ixigo Customer Care's response                           Hey Satya,

                          As confirmed over Twitter the refund for the applicable amount of INR 1278 is initiated and will be credited to the payment source within 7 days.

                          You will receive a payout link, please add your bank details once received so that the refund can be processed.

                          Thanks
                          Team ixigo
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                            N
                            nanda m
                            Jan 22, 2021
                            Resolved
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                            Resolved

                            I have book a bus ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the google pay but there is no ticket or booking showing on ixigo app.

                            I booked ticket on January 22 2021

                            I want refund money that has been deducted from my bank account using google pay as you also see in the screenshot i have provided.

                            Bus ticket - January 22 2021
                            Sri Tulasi Travels
                            Payment deducted - RS 899
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 24, 2021
                            Ixigo Customer Care's response                             Hey Nanda,

                            Your amount is completely safe and will be refunded within 7 days if the ticket is not issued.

                            Let us know via www.ixigo.com/help for any further assistance.

                            Thanks
                            Team ixigo
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                              R
                              Rashmi Jyoti
                              Jan 20, 2021
                              Resolved
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                              Resolved

                              I was booking my tickets for train 02367 BGP-ANVT for 8th March. The amount was deducted from Phone pe account but the app stopped working and it was regularly showing try again try again. I couldn't even put my password. When i tried looking for ticket there is no pnr status for that. I want refund for that. It is not even available in my transactions history. I m attaching transaction id. Please try to solve this matter as soon as possible.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 22, 2021
                              Ixigo Customer Care's response                               Dear Rashmi,

                              Please be assured that the amount will be auto refunded within 7 days of the ticket is not issued.

                              You can reach out to us via www.ixigo.com/help in case of any further issues.

                              Thanks
                              Team ixigo
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                                M
                                M Sangeeth
                                from Delhi, Delhi
                                Jan 20, 2021
                                Resolved
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                                Resolved

                                Hi I’m Mohan
                                My number is [protected]
                                I was trying to book train ticket of IRCTC for date of 20 Jan 2021. I paid the ticket money by phone pe of amount 3624. Money get detected but nothing is visible on ixigo app. While on phone Pe it's showing money transfer to ixigo. I have attached the screenshot of phone pe. Please look into the issue. Update me and refund my money back

                                Below is the transaction I'd
                                P2101192254080473388926
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 21, 2021
                                Ixigo Customer Care's response                                 Dear Customer,

                                The amount will be auto refunded to the payment source within 7 days if the ticket is not issue.

                                Please reach out to us via www.ixigo.com/help for further assistance.

                                Thanks
                                Team ixigo
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                                  sumen
                                  from Basirhat, West Bengal
                                  Jan 19, 2021
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                                  Not received partial refund

                                  Address: ixigo.com 2nd floor,Veritas building, Behind ibis hotel,Sector 53,Golf course road, Gurgaon 122002
                                  Website: Ixigo.com

                                  On 25.12.2020 I Sumen Mondal booked two airline tickets of Airasia from chennai to Mumbai and I altogether paid Rs.9778 but due to the sever health condition of my father on 23.12.2020 I cancelled the ticket and the ixigo customer care assured me that I will receive the refund within 15 days, and on 17.01.2021 I called the ixigo customer care and the stated me that my ticket is nonrefundable also I received the mail for the same.
                                  When...
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                                  B
                                  Bleach
                                  from Mumbai, Maharashtra
                                  Jan 18, 2021
                                  Resolved
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                                  Resolved

                                  I am book ticket from ldh to gkp transction is done but there is no record of ticket booking in te app please check in this matter.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Jan 18, 2021
                                  Updated by Bleach                                   Ticket is not shown in the app.
                                  View replies
                                  Dear Customer,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

                                  Thanks
                                  Team ixigo
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                                    L
                                    Lochan kumari
                                    from Mumbai, Maharashtra
                                    Jan 18, 2021
                                    Resolved
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                                    Resolved

                                    Today I have book 4 ticket but not shown whereas money deducted, thorough UPI
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

                                    Thanks
                                    Team ixigo
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