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Updated: Jul 4, 2026
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Ixigo reviews & complaints page 46

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S
sachinpra4321
Feb 21, 2021
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Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India.
Website: www.ixigo.com

Hi, i have booked ticket, payment deducted from google pay but i have not receive ticket. Time for booking ticket is over i want refund. Book for BKI TO UDZ please refund me balance
Reply fast
Aug 6, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Feb 21, 2021
Updated by sachinpra4321 Booking date 20/2/21
Thankyou
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Hey,

Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

You can reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
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    S
    Shashankdz
    Feb 21, 2021
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    Hey..i have recently booked my tickets from lucknow to siwan.The full amount has been paid but the tickets are not booked yet. I need urget tickets from lucknow either refund my money or provide me my tickets as soon as possible.Kindly look into this matter as soon as possible and provide me proper solution for this.waiting for your reply.thank you
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Hey, how did you get the refund ? I am facing the same issue
    Reply
    Hey,

    Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

    You can reach out to us via www.ixigo.com/help for further assistance.

    Thanks
    Team ixigo
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      S
      Sawmadip Banik
      Feb 21, 2021
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      Resolved

      Address: 1no. Gate maligaon guwahati-11

      My train was cancelled but money was not received
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      I sawmadip Banik booked my tickets for 2122021 from kamakhya to new jalpaiguri but till now my money was not refunded
      Reply
      Hey,

      We are unable to see your booking details. Refund for cancellation trains is automatically initiated and processed within 7 days from the travel date.

      For further assistance, please connect with us via www.ixigo.com/help

      Thanks
      Team ixigo
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        S
        Sonu18457
        Feb 20, 2021
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        I was booking rail ticket on your app on 18/02/2021.mean while ammout of rs 4705/ debited from my bank but i have not recd.any update of failed/ pending/ successful transaction.my money is still not received to me after 48 hours
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey,

        Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

        You can reach out to us via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
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          K
          Kumarsharma rakesh
          from Bengaluru, Karnataka
          Feb 20, 2021
          Resolved
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          Resolved

          I booked my ticket form ranchi to dhanbad bus my 200rs got deducted but it showed booking fail I haven't received my refund yet my mobile number is [protected]
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

          You can reach out to us via www.ixigo.com/help for further assistance.

          Thanks
          Team ixigo
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            V
            Vishaldogra88
            Feb 20, 2021
            Resolved
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            Resolved

            I booked a train ticket from Jammu to Ajmer on 19 February 2021 at 6:13pm through the Ixigo app. An amount of Rs 2061 was deducted from my google account but in the ixigo app it is showing "No transaction yet". No ticket was provided to me. I am providing all the necessary details. Please treat this as urgent and refund my money.

            UPI Transaction ID :[protected]

            Paid To : Le Travenues Technology Pvt. Ltd
            upi id : ixigo.[protected]@indus

            Paid From : Vishal Dogra
            upi id : [protected]@okaxis

            Google transaction ID :[protected]

            Please treat this as urgent. I really need my money back. I am attaching the required screenshots as proof.
            Aug 13, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Feb 24, 2021
            Ixigo Customer Care's response             Hey,

            Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

            You can reach out to us via www.ixigo.com/help for further assistance.

            Thanks
            Team ixigo
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              A
              Ali Arafat
              Feb 20, 2021
              Resolved
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              Resolved

              Booking ID: IXITR[protected]
              Booking ID: IXITR[protected]
              Booking ID: IXITR[protected]

              I didn't received refund in my bank, even when the app is showing refund sent. App is telling me to contact bank. I didn't received any RRN number, can you please send an RRN/ARN no related to these booking.
              Refund was suppose to be reflected by 19/02/2021,
              but it didn't
              Aug 13, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Feb 22, 2021
              Updated by Ali Arafat               If you have sent refund, please give me ARN/RRN number so I can resolve the issue with my bank.
              Verified Support
              Feb 24, 2021
              Ixigo Customer Care's response               Hey,

              Please refer below details:

              IXITR[protected]: Refunded with bank ARN 30004610451043201780288 on 13th Feb
              IXITR[protected]: Refunded with bank ARN 30004610451043219689026 on 13th Feb

              Please connect with your bank customer care if not credited.

              Thanks
              Team ixigo
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                R
                Rajpura Jabir
                Feb 20, 2021
                Resolved
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                Resolved

                Are you talking about your trip from Palanpur Jn to Alwar on[protected]Trip Id: IXITR[protected]

                Plize soll
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                We are unable to see your booking details. Please reach out to us via www.ixigo.com/help.

                Thanks
                Team ixigo
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                  S
                  SharmilaAmen
                  Feb 19, 2021
                  Resolved
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                  Resolved

                  I booked tickets through ixigo app, during first attempt of booking, amount got deducted from bank account but the ticket was not booked. During second attempt, again amount got deducted from bank account and tickets booked. Please help me to raise refund for first attempt o[censored]nsuccessful booking
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey,

                  Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                  You can reach out to us via www.ixigo.com/help for further assistance.

                  Thanks
                  Team ixigo
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                    K
                    Kiranvv10
                    Feb 19, 2021
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                    Resolved

                    Sir i was booking ticket today.payment made successfully through google pay of rupees 70. But then i didn't got any update about ticket. There is no ticket booking showing in ixigo no pending and failed transactions. Sir please helpme
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    The refund for the mentioned transaction is successful today and should be credited within the next 7 days.

                    Thanks
                    Team ixigo
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                      A
                      ayushi_bansal
                      Feb 19, 2021
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                      Resolved

                      Website: www.ixigo.com

                      I booked four tickets to jaipur in train 04195. In between the process, the transaction was done but the status shows booking pending. I haven't received a refund yet.
                      Order id- IXITR[protected]
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                      You can reach out to us via www.ixigo.com/help for further assistance.

                      Thanks
                      Team ixigo
                      Reply
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                        M
                        Madhu1156
                        Feb 19, 2021
                        Resolved
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                        Resolved

                        Address: Vizag

                        I was booking train ticket today payment was done successfully through PhonePe of amount 422 rs but then I didn’t got any update about ticket like pending/ failed transaction intact no information about my booking even message or mail I attached screenshot of my transaction plz help me to get refund amount
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey,

                        Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                        You can reach out to us via www.ixigo.com/help for further assistance.

                        Thanks
                        Team ixigo
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                          P
                          Pramodpdp
                          Feb 19, 2021
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                          Sir
                          Payment successful done but Train tickets not booked
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          No refunds received
                          Reply
                          Hey,

                          Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                          You can reach out to us via www.ixigo.com/help for further assistance.

                          Thanks
                          Team ixigo
                          Reply
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                            S
                            Shivsinghisking
                            Feb 18, 2021
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                            I shivam singh booked my railway bookings
                            On 14 January and 07 February for which i didn't receive any refunds in my personal account.
                            Need help
                            Ixigo customer support has been notified about the posted complaint.
                            Feb 22, 2021
                            Updated by Shivsinghisking                             Kindly help me
                            View replies
                            Dear Customer,

                            Please refer below:

                            IXITR[protected]: Refunded on 18th Jan with bank ARN [protected]
                            IXITR[protected]: Refunded on 10th Feb with bank ARN [protected]

                            Request you to kindly call your bank customer care for further assistance and do check your account statement

                            Thanks
                            Team ixigo
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                              A
                              arunkumarjain2016
                              from Bengaluru, Karnataka
                              Feb 17, 2021
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                              My ticket not booked for 02925 for 19.02.2021 but RS 4888.00 deducted from my credit card on 17.02.2021.
                              Code EI2229 at Le Travenues technolog Gurgaon
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

                              You can reach out to us via www.ixigo.com/help for further assistance.

                              Thanks
                              Team ixigo
                              Reply
                              arunkumarjain2016's [Complaint's author] reply, Mar 8, 2021
                              Amount yet not received in my account till date
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                                V
                                Vinod Kumar Kammari
                                from Malkajgiri, Telangana
                                Feb 17, 2021
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                                While making payment redirect to phone pe than the application page shown as the try again and no track for failed books.
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                                You can reach out to us via www.ixigo.com/help for further assistance.

                                Thanks
                                Team ixigo
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                                  P
                                  POORNIMA S PILLAI
                                  from Bengaluru, Karnataka
                                  Feb 17, 2021
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                                  Address: THEKKEULLAMMALA HOUSE,PERUMPETTY P O

                                  I tried to book a ticket. Amount is deducted from my account but booking was unsuccessful. Deducted amount is not added to my account till now.
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued.

                                  You can reach out to us via www.ixigo.com/help for further assistance.

                                  Thanks
                                  Team ixigo
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                                    Z
                                    zenfonemani
                                    Feb 16, 2021
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                                    Resolved

                                    1. I booked a ticket for 02 person in train no 02621, but it failed ..

                                    2. Refund was initiated on 8 feb 2021

                                    3. It says ammount will be refunded in 7 days.

                                    So far the refund amount has not been credited in my account..

                                    And i didn't receive ARN reference number also

                                    Request you to kindly revert back on status of my refund amount at the earliest.

                                    Regards

                                    Manikandan S
                                    Feb 17, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
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                                      J
                                      Jase152101
                                      from Nathana, Punjab
                                      Feb 16, 2021
                                      Resolved
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                                      Resolved

                                      Address: Near canal colony ward no-1, Gidderbaha

                                      I had book my ticket from azamgarh to delhi date[protected]my total amount of ticket -959 i had confirmed my ticket[protected]but i had check my balance in my account two time 959 rupee deducted in my account so refund my extra 959 rupess
                                      Thanks
                                      Feb 16, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
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                                        K
                                        kayamraza1987
                                        Feb 14, 2021
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                                        Address: mig 6 sf barra 4 kanpur

                                        I was booking train tickets today payment was successfully done through google pay of amount rs.826.But then i didn't got any update about ticket. there is no ticket booked showing in ixigo no pending failed transaction is there. please help me to get refund amount.

                                        ixigo.[protected]@hdfcbank

                                        ref No.[protected]
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Hey,

                                        The amount is auto refunded for failed bookings within 7 days.

                                        Let us know via www.ixigo.com/help for further assistance.

                                        Thanks
                                        Team ixigo
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