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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 46

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N
nanda m
Jan 22, 2021
Resolved
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I have book a bus ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the google pay but there is no ticket or booking showing on ixigo app.

I booked ticket on January 22 2021

I want refund money that has been deducted from my bank account using google pay as you also see in the screenshot i have provided.

Bus ticket - January 22 2021
Sri Tulasi Travels
Payment deducted - RS 899
+1 photos
Aug 13, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2021
Ixigo Customer Care's response Hey Nanda,

Your amount is completely safe and will be refunded within 7 days if the ticket is not issued.

Let us know via www.ixigo.com/help for any further assistance.

Thanks
Team ixigo
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    R
    Rashmi Jyoti
    Jan 20, 2021
    Resolved
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    Resolved

    I was booking my tickets for train 02367 BGP-ANVT for 8th March. The amount was deducted from Phone pe account but the app stopped working and it was regularly showing try again try again. I couldn't even put my password. When i tried looking for ticket there is no pnr status for that. I want refund for that. It is not even available in my transactions history. I m attaching transaction id. Please try to solve this matter as soon as possible.
    +1 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Jan 22, 2021
    Ixigo Customer Care's response     Dear Rashmi,

    Please be assured that the amount will be auto refunded within 7 days of the ticket is not issued.

    You can reach out to us via www.ixigo.com/help in case of any further issues.

    Thanks
    Team ixigo
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      M
      M Sangeeth
      from Delhi, Delhi
      Jan 20, 2021
      Resolved
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      Resolved

      Hi I’m Mohan
      My number is [protected]
      I was trying to book train ticket of IRCTC for date of 20 Jan 2021. I paid the ticket money by phone pe of amount 3624. Money get detected but nothing is visible on ixigo app. While on phone Pe it's showing money transfer to ixigo. I have attached the screenshot of phone pe. Please look into the issue. Update me and refund my money back

      Below is the transaction I'd
      P2101192254080473388926
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Jan 21, 2021
      Ixigo Customer Care's response       Dear Customer,

      The amount will be auto refunded to the payment source within 7 days if the ticket is not issue.

      Please reach out to us via www.ixigo.com/help for further assistance.

      Thanks
      Team ixigo
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        sumen
        from Basirhat, West Bengal
        Jan 19, 2021
        Jan 17, 2023
        This thread was updated on Jan 17, 2023
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        Not received partial refund

        Address: ixigo.com 2nd floor,Veritas building, Behind ibis hotel,Sector 53,Golf course road, Gurgaon 122002
        Website: Ixigo.com

        On 25.12.2020 I Sumen Mondal booked two airline tickets of Airasia from chennai to Mumbai and I altogether paid Rs.9778 but due to the sever health condition of my father on 23.12.2020 I cancelled the ticket and the ixigo customer care assured me that I will receive the refund within 15 days, and on 17.01.2021 I called the ixigo customer care and the stated me that my ticket is nonrefundable also I received the mail for the same.
        When...
        +3 photos
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        B
        Bleach
        from Mumbai, Maharashtra
        Jan 18, 2021
        Resolved
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        Resolved

        I am book ticket from ldh to gkp transction is done but there is no record of ticket booking in te app please check in this matter.
        +1 photos
        Aug 7, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Jan 18, 2021
        Updated by Bleach         Ticket is not shown in the app.
        View replies
        Dear Customer,

        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
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          L
          Lochan kumari
          from Mumbai, Maharashtra
          Jan 18, 2021
          Resolved
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          Resolved

          Today I have book 4 ticket but not shown whereas money deducted, thorough UPI
          +1 photos
          Aug 8, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

          Thanks
          Team ixigo
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            V
            vandana04
            from Gurgaon, Haryana
            Jan 18, 2021
            Resolved
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            Resolved

            I was booking train tickts yesterday paymnt was successfully done thrue phonepe of amount 930rs but then i didn't got any update about ticket..there is no tickt booked showing in ixigo no pending /failed transaction is there..infact no information about my booking ..i attached the paymnt screenshot..plz help me to get refund amount
            +1 photos
            Jan 19, 2021
            Complaint marked as Resolved 
            i got my refund by today..thank u
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

            Thanks
            Team ixigo
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              P
              Pushpak Agarwal 1510
              from Mumbai, Maharashtra
              Jan 18, 2021
              Resolved
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              Resolved

              Address: 108 Patwa gali Bareilly UP

              I was booking a bus ticket through ixigo and i have done upi payment through paytm the amout is deducted from my account and booking is not shown
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Jan 19, 2021
              Ixigo Customer Care's response               Dear Customer,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

              Thanks
              Team ixigo
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                G
                Gotu Rajpurohit
                from Mumbai, Maharashtra
                Jan 17, 2021
                Resolved
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                Resolved

                Address: Ahmedabad

                Hi, i have booked ticket, payment deducted from google pay but i have not receive ticket. Time for booking ticket is over i want refund.
                +1 photos
                Aug 8, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

                Thanks
                Team ixigo
                Reply
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                  V
                  vandana04
                  from Gurgaon, Haryana
                  Jan 17, 2021
                  Resolved
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                  Resolved

                  Today i was booking train ticket from new delhi to lucknow..paymnt was successfully done thrue phonepe app but no tickt booked..not any details are in ixiigo about the transaction nd booking status..added screenshot of paymnt page..help me
                  +1 photos
                  Jan 18, 2021
                  Complaint marked as Resolved 
                  i didn't get any resolutions till now but they marked it as resolved..how ? i cannot contact them via any phone nmbr or else..plz help me to get my refund
                  Ixigo customer support has been notified about the posted complaint.
                  Jan 18, 2021
                  Updated by vandana04                   no any update about refund of not booked ticket..paymnt was successful thrue phonepe but till now unable to contact ixigo..no phone nmbr, email working
                  View replies
                  Dear Customer,

                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

                  Thanks
                  Team ixigo
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                    A
                    Amitav Moharana
                    from Mumbai, Maharashtra
                    Jan 16, 2021
                    Resolved
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                    Resolved

                    Money deducted but no ticket was booked

                    I tried to book a ticket from Howrah Junction to Cuttack, The bill was of 601 for 2 person, 20rs was discount by ixigo money, So I paid Rs.581 through Amazon Pay.Money gote deducted but ticket was not booked.Please kindly see into this matter and either refund the money ASAP or book the ticket and send the confirmation message to me.I have attached the Amazon pay transaction I'd screenshot for reference....
                    +1 photos
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                    S
                    Susmita2202
                    from Kolkata, West Bengal
                    Jan 15, 2021
                    Resolved
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                    Resolved

                    Money deducted from my account bbut train ticket are not booked
                    +1 photos
                    Aug 4, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
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                      K
                      kkskumar95
                      from Delhi, Delhi
                      Jan 15, 2021
                      Resolved
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                      Resolved

                      I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the Phonepe but there is no ticket or booking showing on ixigo app.

                      I booked ticket on 15 jan 2021.

                      I want refund money that has been deducted from my bank account using Phonepe as you also see in the screenshot i have provided.
                      +1 photos
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 19, 2021
                      Ixigo Customer Care's response                       Dear Customer,

                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

                      Thanks
                      Team ixigo
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                        R
                        Rohitkats
                        from Noida, Uttar Pradesh
                        Jan 15, 2021
                        Resolved
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                        Resolved

                        I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the phone pe but there is no ticket or booking showing on ixigo app

                        I booked ticket on jan 14 2021

                        I want refund money that has been deducted from my bank account using phone pe as you also see in the screenshot i have provided
                        +1 photos
                        Jan 15, 2021
                        Complaint marked as Resolved 
                        Amount Refunded In One Day
                        Ixigo customer support has been notified about the posted complaint.
                        Jan 15, 2021
                        Updated by Rohitkats                         My Irctc id is surya7829 And Total Amount Is 550/-
                        Jan 15, 2021
                        Updated by Rohitkats                         Train No is 06581 Ubl Mys Express Hubli To Anantpur
                        View replies
                        Payment done but ticket not booked please refund money
                        Reply
                        Payment done but ticket not booked please refund my payment
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                          K
                          Kiran Dhoke
                          from Ghumarwin, Himachal Pradesh
                          Jan 14, 2021
                          Resolved
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                          Resolved

                          Address: Kewal colony shegaon rahatgaon road Amravati
                          Website: www.ixigo.com

                          My money was deducted from Google pay but I didn't received any confirmation of ticket
                          +1 photos
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Jan 14, 2021
                          Updated by Kiran Dhoke                           Please refund my money.

                          View replies
                          Dear Customer,

                          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

                          Thanks
                          Team ixigo
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                            S
                            smartkalyan
                            from Noida, Uttar Pradesh
                            Jan 13, 2021
                            Resolved
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                            Resolved

                            I booked tran no 02788 Hamsafar SPL . payment by phone pay payment successful but ticket not received and no refund money
                            +1 photos
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help so that we can assist you quickly.

                            Thanks
                            Team ixigo
                            Reply
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                              S
                              SAI DEEPTHI MUTYALA
                              from Gundugolanu, Andhra Pradesh
                              Jan 13, 2021
                              Resolved
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                              Resolved

                              Respected sir/madam
                              I have tried to book a
                              ticket, my amount had been debited but ticket was not booked(confirmed)
                              UPI transaction ID:[protected]
                              & ORDER ID:KNLVCS23WF3ZM9YOHX
                              booked ticket from dwp to vskp, train number:07487(VSKP Festvl spl),
                              Amount deducted was 875/- PlZ,
                              refund my money back
                              +1 photos
                              Aug 11, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Jan 13, 2021
                              Updated by SAI DEEPTHI MUTYALA                               Money debited from bank account, but ticket was not yet confirmed...PlZ, refund my money back

                              Verified Support
                              Jan 19, 2021
                              Ixigo Customer Care's response                               Dear Customer,

                              The amount for the mentioned transaction was refunded the same day and should be credited by now. If not, kindly speak to the bank customer care.

                              For any further assistance, please reach out to us via www.ixigo.com/help.

                              Thanks
                              Team ixigo
                              Helpful
                              2 other people found this review helpful
                              2 found this helpful
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                                S
                                Syeda Ahmd
                                from Noida, Uttar Pradesh
                                Jan 13, 2021
                                Resolved
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                                Resolved

                                We have booked a ticket on 9-1-21 which was suppose to fly on 12-1-21 with PNR number ND4TNG. Our flight got cancelled from the end of airline, the money got refunded from the end of airline. When will you credit our amount in our bank account.
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey Syeda,

                                As per the airline, the passenger has already opted for move flight option(rescheduling) for DEL-SXR and partial refund for IXB-DEL is already in process from the airline.

                                The refund as applicable will be processed within 15 days from the date of cancellation

                                Thanks
                                Team ixigo
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                                  S
                                  Syeda Ahmd
                                  from Noida, Uttar Pradesh
                                  Jan 13, 2021
                                  Resolved
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                                  Resolved

                                  We booked a ticket from Bagdogra to Srinagar on 9-1-21 with a PNR number ND4TNG.Our flight got cancelled through airline which was suppose to fly on 12-1-21.Full refund has been initiated from the airline, when will the amount get credited from your end to our account.
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey Syeda,

                                  as per the airline, the passenger has already opted for the move flight option(rescheduling) for DEL-SXR and a partial refund for IXB-DEL is already in process.

                                  Refund as applicable will be processed to the payment source within 15 days from the date of cancellation.

                                  Thanks
                                  Team ixigo
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                                    R
                                    rampatil2345
                                    from Lohi, Maharashtra
                                    Jan 12, 2021
                                    Resolved
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                                    Resolved

                                    I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the Phonepe but there is no ticket or booking showing on ixigo app.

                                    I booked ticket on 12 jan 2021.

                                    I want refund money that has been deducted from my bank account using Phonepe as you also see in the screenshot i have provided.

                                    Train (02655) Chennial Central Express

                                    Payment deducted - Rs-197/-
                                    +1 photos
                                    Jan 12, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
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