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Ixigo Complaints & Reviews

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Updated: Nov 15, 2025

Complaints 2426

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906

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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Ixigo reviews & complaints page 47

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Hi,
To I booked bus ticket via ixigo app from dindugal to chennai, the bus name is rkn transqueen time 10:55p.m. seat no L 10. I made my payment via Google pay but I have not received ticket copy I don't no is the ticket is confirmed or not, I totally disappointed my calling again and again costumer care number but no one pick the phone. Can I get my money back???
My transaction I'd no:[protected]

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2021

Ixigo Customer Care's response Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

Thanks
Team ixigo

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Good Evening, this is Harshini.This evening when I've gone through this Ixigo app to buy a train ticket from Rajamundry to Vishakapatnum with the help of Phone Pe;it's showing that the amount has been debited from my account and the payment is successful but in middle of the process the process has been stopped.Please do re-check once...

+1 photos

Aug 8, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Jan 13, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

Thanks
Team ixigo

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Address: S-4/6 Police Colony Andrews Ganj New Delhi 110049

Website: Ixigo

I tried to book a train ticket to Jabalpur from Delhi on 11th January 2021, the amount 1334/- has been deducted from my account but I did not recieve any confirmation.

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Jan 11, 2021

Updated by Ashish Robinson I paid the amount by Paytm as you can see in the screenshot.

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Ixigo Customer Care

from Gurugram, Haryana

Jan 13, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

Thanks
Team ixigo

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Address: Ixigo

Website: [email protected]

When I was booking tickets at 12:48 AM, then 289 rupees were deducted from my account but the ticket was not booked. I want a refund as soon as possible.

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O

Omkar7395

Jan 11, 2021

I wanted to book tickets twice, in which the payment was successful, but both the tickets have not been booked. One of the tickets have refund, but the second one has not refund.

Omkar7395's [Complaint's author] reply, Jan 11, 2021

Please refund my payment।

Ixigo Customer Care

from Gurugram, Haryana

Jan 13, 2021

Verified Support

Dear Customer,

The bookings were failed and both the transactions were refunded with ARN[protected] and[protected] on 11th Jan itself.

Please reach out to your bank if not received yet.

Thanks
Team ixigo

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I booked 2 tickets in ixigo for train "06723 MS QLN express" here I payed for first time but payment cancelled and for second time the payment was successful but here for the two time they deducted Rs 2334.I need my money back so please initiate the refund amount as soon as possible.
PFB the attached screenshot

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Jan 11, 2021

Complaint marked as Resolved

The payment was refunded

Ixigo customer support has been notified about the posted complaint.

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I booked a bus ticket from asansol to kolkata on 10th January 2021 at 8:17pm through the Ixigo app. An amount of Rs. 436 was deducted from my google account but in the ixigo app it is showing "No transaction yet". No ticket was provided to me. I am providing all the necessary details. Please treat this as urgent and refund my money.

UPI Transaction ID :[protected]

Paid To : Le Travenues Technology Pvt. Ltd
upi id : ixigo.[protected]@indus

Paid From : BISWAJIT NANDY
upi id : [protected]@oksbi

Google transaction ID : CICAgKCz5urcGA

Please treat this as urgent. I really need my money back. I am attaching the required screenshots as proof. Please

+3 photos

Aug 14, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2021

Ixigo Customer Care's response Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

Thanks
Team ixigo

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D

Deep Chand Singh

Mar 19, 2021

Mai 18 March 21 ko Delhi to Gorakhpur jane ke liye ticket, 9 March 21 ko book kiya tha mere gogle pay account se paisa kat gaya lekin ticket nahi book hua. Costumer care se chatting kiya to bole ki 1 week me paisa aa jayega lekin abhi tak paisa nahi aaya.

Money deducted from bank account but did not receive any ticket. - Comment #3813017 - Image #0

S

Shabeena Begum

May 1, 2021

Maine unnao s jhansi k liye ticket book kiya tha, ticket confirm nhi hua or Na hi 1198rs.wapas aaye

Money deducted from bank account but did not receive any ticket. - Comment #3828788 - Image #0

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I can't get my refund but in app shows refund completed. My journey was 10/01/2021 at 23:30 before departure 19:13 i canceled my ticket.

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Ixigo Customer Care

from Gurugram, Haryana

Jan 13, 2021

Verified Support

Dear Customer,

Refund for INR 2140 is already successful on 10th Jan and should be credited by 17th Jan.

Let us know for any further assistance via www.ixigo.com/help

Thanks
Team ixigo

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I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the google pay but there is no ticket or booking showing on ixigo app.

I booked ticket on 10 jan 2021.

I want refund money that has been deducted from my bank account using google pay as you also see in the screenshot i have provided.

Train (02617) mangladweep exp.
CLT to KYN

Payment deducted - rs1305/-

+1 photos

Jan 10, 2021

Complaint marked as Resolved

better experience

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Address: Surat gujrat

Mera paisa refund nhi aaya dear Customer service provider 14 dey ho gaya h

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Ixigo Customer Care

from Gurugram, Haryana

Jan 13, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

Thanks
Team ixigo

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Please refund my amount as soon as possible

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Jan 09, 2021

Updated by Priya@136 Amount has been debited ticket not booked

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Ixigo Customer Care

from Gurugram, Haryana

Jan 13, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

Thanks
Team ixigo

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I just try booking ticket from kengeri to mysore from ixigo obously amount deducted from phonepay and fail to book ticket. In app nothing showing. Even failed transaction. Refund my money

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Jan 08, 2021

Updated by Rudresh Kumar B.S Same happen once again while booking ticket. Amount dedicated but ticket not booked

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I had paid rs. 2030 through phonepe app for Kalyan to src train tickets . Payment had been deducted from my account but did not received any ticket confirmation . Please sort my issue asap

Ixigo customer support has been notified about the posted complaint.

Jan 08, 2021

Updated by Nikhat Sheerin Screenshot of payment attached herewith

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Ticket booked date - 22nd November 2020

I have tried booking the train ticket from Vijayawada to Cumbum. During the transaction, the amount (Rs.412) has been deducted but ticket has not been generated. I have called my bank for the same. They said, as it is a third party transaction, ixigo is only responsible for the transaction.

Transaction ID - P2011221445509570077362

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I had entered all the traveller details and select UPI option for payment and paid through phone pe on 07/01/2021 of Rs.585. it has been debited from a/c and ticket process under ixigo got struck and no furthur process.please check mu issue and refund my amount ASAP

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Today i tried booking 2 tickets from etawah to lucknow but money from my bank account deducted via upi and tickets aren’t booked neither there is any trip history or booking history in the app
Kindly look into my problem and fix it asap

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Ixigo Customer Care

from Gurugram, Haryana

Jan 13, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

Thanks
Team ixigo

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I have booked a seat byKST travel on 07 Jan, journey on 08 Jan. Amount deducted but seat not booked.

Transaction ID T2101071714558486686445

Plz refund my money

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Jan 7, 2021

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Money has been deducted from my account . while i booking a ticket from Ixigo app through phonepe app

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I was trying to book train ticket today and i choosed UPI method as my payment option. The moment i clicked on UPI payment link it took me to google pay and payment was sucesafull but i didnt receive any ticket or refund yet..please take this complaint on priority and fix it !!

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Ixigo Customer Care

from Gurugram, Haryana

Jan 13, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

Thanks
Team ixigo

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Today I booked tickets from Kozhikode to Shoranur twice and none were booked but the ticket fare along with other convenience fares were debited from my account.
There is no history of this booking and transaction shown on the app. I would like to have a refund for the same.
Transactions were made through Gpay. Screenshots of the transaction has been attached for your reference

+2 photos

Aug 14, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2021

Ixigo Customer Care's response Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

Thanks
Team ixigo

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It's been more than 1 month since my flight from Leh to Jammu was cancelled by airline GoAir on 21st Nov 20.
I booked it on ixigo App. I have contacted several times to their customer service and got no firm reply. They keep saying to call again within 7 days but no sign of refund.
On their website it shows that the journey is compete. How can a company that solely operates on website do such blunder.
I have had enough, now I'm taking this issue to higher authorities.

Aug 14, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2021

Ixigo Customer Care's response Hey,

We are unable to locate your booking details. Please reach out to us on the customer support number mentioned on your Eticket.

Thanks
Team ixigo

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