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3.5
Updated: Apr 16, 2026
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Ixigo reviews & complaints page 47

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M
M Sangeeth
from Delhi, Delhi
Jan 20, 2021
Resolved
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Resolved

Hi I’m Mohan
My number is [protected]
I was trying to book train ticket of IRCTC for date of 20 Jan 2021. I paid the ticket money by phone pe of amount 3624. Money get detected but nothing is visible on ixigo app. While on phone Pe it's showing money transfer to ixigo. I have attached the screenshot of phone pe. Please look into the issue. Update me and refund my money back

Below is the transaction I'd
P2101192254080473388926
Aug 6, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jan 21, 2021
Ixigo Customer Care's response Dear Customer,

The amount will be auto refunded to the payment source within 7 days if the ticket is not issue.

Please reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
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    sumen
    from Basirhat, West Bengal
    Jan 19, 2021
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    Address: ixigo.com 2nd floor,Veritas building, Behind ibis hotel,Sector 53,Golf course road, Gurgaon 122002
    Website: Ixigo.com

    On 25.12.2020 I Sumen Mondal booked two airline tickets of Airasia from chennai to Mumbai and I altogether paid Rs.9778 but due to the sever health condition of my father on 23.12.2020 I cancelled the ticket and the ixigo customer care assured me that I will receive the refund within 15 days, and on 17.01.2021 I called the ixigo customer care and the stated me that my ticket is nonrefundable also I received the mail for the same.
    When I booked the ticket it was showing partially refundable for the cancellation of Airasia ticket and after the cancellation also it was showing partially refundable, but still haven't received anything yet from the partially refundable which I am supposed to receive.
    Therefore I request you please look over this and response to me to pay me back my refund.
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Jan 21, 2021
    Ixigo Customer Care's response     Dear Sumen,

    We have clarified on this over twitter. Kindly refer to the same conversation.

    Thanks
    Team ixigo
    Verified Support
    Apr 27, 2022
    Ixigo Customer Care's response     We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
    View replies
    Please refund as per detail
    Your IndiGo flight canceled Inbox
    G
    golndiGo Jan 3
    to me v
    Dear 6E Customer,
    Greetings from IndiGo.
    This is in reference to your booking under the PNR-K1YRTR
    Your flight 6E 6012 from KNU to BLR on 03Jan2023 is cancelled
    due to prevailing bad weather at Kanpur Airport. Click
    on http://igf.in/RwONrLi22k to explore alternate flight or
    cancel and refund. Inconvenience caused is deeply regretted
    To check your flight status you may :
    • Download our app https://bit.ly/3cQVDWj
    • Follow us on twitter at #IndiGo6E
    • sms us at : ST (space] fit number [space] date in ddmm format to
    566772 to know your flight timings.
    •To chat with us click https://bit.ly/3iLpwr7
    We look forward to welcoming you on board our lean, clean flying
    Reply
    Indigo informed us by mail that our payment has been paid to you on same day, please pay us the same immediately

    IndiGo Customer Relations to you & 2 other(s)
    Tue, 17 Jan 2023 13:13:24

    Dear Sir,

    Thank you for writing to IndiGo.

    We would like to confirm that an amount of INR 7, 590 for booking reference number K1YRTR has been refunded to the virtual ID of the travel agency on January 03rd, 2023.

    Request you to contact your travel agency for further facilitation.

    Please feel free to contact us should you require any other assistance.
    We look forward to serving you again.


    Regards,
    Ajay Dhir
    Customer Experience Expert
    InterGlobe Aviation Limited – IndiGo
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      B
      Bleach
      from Mumbai, Maharashtra
      Jan 18, 2021
      Resolved
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      Resolved

      I am book ticket from ldh to gkp transction is done but there is no record of ticket booking in te app please check in this matter.
      Aug 7, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Jan 18, 2021
      Updated by Bleach       Ticket is not shown in the app.
      View replies
      Dear Customer,

      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

      Thanks
      Team ixigo
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        L
        Lochan kumari
        from Mumbai, Maharashtra
        Jan 18, 2021
        Resolved
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        Resolved

        Today I have book 4 ticket but not shown whereas money deducted, thorough UPI
        Aug 8, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
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          V
          vandana04
          from Gurgaon, Haryana
          Jan 18, 2021
          Resolved
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          Resolved

          I was booking train tickts yesterday paymnt was successfully done thrue phonepe of amount 930rs but then i didn't got any update about ticket..there is no tickt booked showing in ixigo no pending /failed transaction is there..infact no information about my booking ..i attached the paymnt screenshot..plz help me to get refund amount
          Jan 19, 2021
          Complaint marked as Resolved 
          i got my refund by today..thank u
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

          Thanks
          Team ixigo
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            P
            Pushpak Agarwal 1510
            from Mumbai, Maharashtra
            Jan 18, 2021
            Resolved
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            Resolved

            Address: 108 Patwa gali Bareilly UP

            I was booking a bus ticket through ixigo and i have done upi payment through paytm the amout is deducted from my account and booking is not shown
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Jan 19, 2021
            Ixigo Customer Care's response             Dear Customer,

            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

            Thanks
            Team ixigo
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              G
              Gotu Rajpurohit
              from Mumbai, Maharashtra
              Jan 17, 2021
              Resolved
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              Resolved

              Address: Ahmedabad

              Hi, i have booked ticket, payment deducted from google pay but i have not receive ticket. Time for booking ticket is over i want refund.
              Aug 8, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

              Thanks
              Team ixigo
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                V
                vandana04
                from Gurgaon, Haryana
                Jan 17, 2021
                Resolved
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                Resolved

                Today i was booking train ticket from new delhi to lucknow..paymnt was successfully done thrue phonepe app but no tickt booked..not any details are in ixiigo about the transaction nd booking status..added screenshot of paymnt page..help me
                Jan 18, 2021
                Complaint marked as Resolved 
                i didn't get any resolutions till now but they marked it as resolved..how ? i cannot contact them via any phone nmbr or else..plz help me to get my refund
                Ixigo customer support has been notified about the posted complaint.
                Jan 18, 2021
                Updated by vandana04                 no any update about refund of not booked ticket..paymnt was successful thrue phonepe but till now unable to contact ixigo..no phone nmbr, email working
                View replies
                Dear Customer,

                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

                Thanks
                Team ixigo
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                  A
                  Amitav Moharana
                  from Mumbai, Maharashtra
                  Jan 16, 2021
                  Resolved
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                  Resolved

                  Money deducted but no ticket was booked

                  I tried to book a ticket from Howrah Junction to Cuttack, The bill was of 601 for 2 person, 20rs was discount by ixigo money, So I paid Rs.581 through Amazon Pay.Money gote deducted but ticket was not booked.Please kindly see into this matter and either refund the money ASAP or book the ticket and send the confirmation message to me.I have attached the Amazon pay transaction I'd screenshot for reference....
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                  S
                  Susmita2202
                  from Kolkata, West Bengal
                  Jan 15, 2021
                  Resolved
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                  Resolved

                  Money deducted from my account bbut train ticket are not booked
                  Aug 4, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
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                    K
                    kkskumar95
                    from Delhi, Delhi
                    Jan 15, 2021
                    Resolved
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                    Resolved

                    I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the Phonepe but there is no ticket or booking showing on ixigo app.

                    I booked ticket on 15 jan 2021.

                    I want refund money that has been deducted from my bank account using Phonepe as you also see in the screenshot i have provided.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 19, 2021
                    Ixigo Customer Care's response                     Dear Customer,

                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

                    Thanks
                    Team ixigo
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                      R
                      Rohitkats
                      from Noida, Uttar Pradesh
                      Jan 15, 2021
                      Resolved
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                      Resolved

                      I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the phone pe but there is no ticket or booking showing on ixigo app

                      I booked ticket on jan 14 2021

                      I want refund money that has been deducted from my bank account using phone pe as you also see in the screenshot i have provided
                      Jan 15, 2021
                      Complaint marked as Resolved 
                      Amount Refunded In One Day
                      Ixigo customer support has been notified about the posted complaint.
                      Jan 15, 2021
                      Updated by Rohitkats                       My Irctc id is surya7829 And Total Amount Is 550/-
                      Jan 15, 2021
                      Updated by Rohitkats                       Train No is 06581 Ubl Mys Express Hubli To Anantpur
                      View replies
                      Payment done but ticket not booked please refund money
                      Reply
                      Payment done but ticket not booked please refund my payment
                      Reply
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                        K
                        Kiran Dhoke
                        from Ghumarwin, Himachal Pradesh
                        Jan 14, 2021
                        Resolved
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                        Resolved

                        Address: Kewal colony shegaon rahatgaon road Amravati
                        Website: www.ixigo.com

                        My money was deducted from Google pay but I didn't received any confirmation of ticket
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Jan 14, 2021
                        Updated by Kiran Dhoke                         Please refund my money.

                        View replies
                        Dear Customer,

                        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

                        Thanks
                        Team ixigo
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                          S
                          smartkalyan
                          from Noida, Uttar Pradesh
                          Jan 13, 2021
                          Resolved
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                          Resolved

                          I booked tran no 02788 Hamsafar SPL . payment by phone pay payment successful but ticket not received and no refund money
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help so that we can assist you quickly.

                          Thanks
                          Team ixigo
                          Reply
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                            S
                            SAI DEEPTHI MUTYALA
                            from Gundugolanu, Andhra Pradesh
                            Jan 13, 2021
                            Resolved
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                            Resolved

                            Respected sir/madam
                            I have tried to book a
                            ticket, my amount had been debited but ticket was not booked(confirmed)
                            UPI transaction ID:[protected]
                            & ORDER ID:KNLVCS23WF3ZM9YOHX
                            booked ticket from dwp to vskp, train number:07487(VSKP Festvl spl),
                            Amount deducted was 875/- PlZ,
                            refund my money back
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Jan 13, 2021
                            Updated by SAI DEEPTHI MUTYALA                             Money debited from bank account, but ticket was not yet confirmed...PlZ, refund my money back

                            Verified Support
                            Jan 19, 2021
                            Ixigo Customer Care's response                             Dear Customer,

                            The amount for the mentioned transaction was refunded the same day and should be credited by now. If not, kindly speak to the bank customer care.

                            For any further assistance, please reach out to us via www.ixigo.com/help.

                            Thanks
                            Team ixigo
                            Helpful
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                            2 found this helpful
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                              S
                              Syeda Ahmd
                              from Noida, Uttar Pradesh
                              Jan 13, 2021
                              Resolved
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                              Resolved

                              We have booked a ticket on 9-1-21 which was suppose to fly on 12-1-21 with PNR number ND4TNG. Our flight got cancelled from the end of airline, the money got refunded from the end of airline. When will you credit our amount in our bank account.
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey Syeda,

                              As per the airline, the passenger has already opted for move flight option(rescheduling) for DEL-SXR and partial refund for IXB-DEL is already in process from the airline.

                              The refund as applicable will be processed within 15 days from the date of cancellation

                              Thanks
                              Team ixigo
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                                S
                                Syeda Ahmd
                                from Noida, Uttar Pradesh
                                Jan 13, 2021
                                Resolved
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                                Resolved

                                We booked a ticket from Bagdogra to Srinagar on 9-1-21 with a PNR number ND4TNG.Our flight got cancelled through airline which was suppose to fly on 12-1-21.Full refund has been initiated from the airline, when will the amount get credited from your end to our account.
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey Syeda,

                                as per the airline, the passenger has already opted for the move flight option(rescheduling) for DEL-SXR and a partial refund for IXB-DEL is already in process.

                                Refund as applicable will be processed to the payment source within 15 days from the date of cancellation.

                                Thanks
                                Team ixigo
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                                  R
                                  rampatil2345
                                  from Lohi, Maharashtra
                                  Jan 12, 2021
                                  Resolved
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                                  Resolved

                                  I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the Phonepe but there is no ticket or booking showing on ixigo app.

                                  I booked ticket on 12 jan 2021.

                                  I want refund money that has been deducted from my bank account using Phonepe as you also see in the screenshot i have provided.

                                  Train (02655) Chennial Central Express

                                  Payment deducted - Rs-197/-
                                  Jan 12, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
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                                    R
                                    Raj987
                                    from Gaya, Bihar
                                    Jan 12, 2021
                                    Resolved
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                                    Resolved

                                    Address: vii-dorapur linebazar

                                    I have booked a ticket but it has not get booked and money has deducted from my account... I have not get refud...
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                                    Thanks
                                    Team ixigo
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                                      A
                                      Asraf S
                                      Jan 12, 2021
                                      Resolved
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                                      Resolved

                                      Dear sir/madam,
                                      I hav tried to book a ticket my amount had been debited but ticket not booked. My transaction ID is[protected]. and my order ID is KLH54MHYVFQD8ZA91P. plz help and refund my amount.
                                      Regards,
                                      Asraf Basha S
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey,

                                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                                      Thanks
                                      Team ixigo
                                      Reply
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