Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.5
Updated: Jul 4, 2026
Complaints 2448
Resolved
1588
Unresolved
860
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Ixigo reviews & complaints page 47

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
E
Eric Barla
Feb 14, 2021
Report
Copy

Money has been deducted from my account for train ticket but successful Payment not showing, I didn't get any pnr also
Ixigo customer support has been notified about the posted complaint.
View replies
Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Saiteja dasari 22
    Feb 13, 2021
    Report
    Copy

    Sir, Myself Saiteja from guntur (Andhra pradesh ) I tried to book a ticket from Renigunta to Vijayawada on Feb 13 2021 on the name of D. Srinivasa rao. After completion of online transfer through gpay with an amount of rs. 680.I didn't receive any further information regarding my bookings or ticket.So please refund my amount that has been deducted
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Hey,

    The amount is auto refunded for failed bookings within 7 days.

    Let us know via www.ixigo.com/help for further assistance.

    Thanks
    Team ixigo
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      drrajeshpk
      Feb 11, 2021
      Report
      Copy

      Address: Beed

      Please do needful.
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      The mentioned transaction was refunded on 20th January with bank ARN[protected].

      Request you to please check your account statement or connect with your bank customer care for assistance.

      Thanks
      Team ixigo
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        rakeshchavhan
        from Pune, Maharashtra
        Feb 9, 2021
        Report
        Copy

        Address: 2nd Floor, Veritas Building, Sector 53, Golf Course Road, Gurgaon - 122002 - INDIA
        Website: Ixigo

        I'm booking with ixigo railways on date of 31/01/2021 than diducted my 4066$ amout & booking failed
        After 10 days i disn't found my diducted amount...i'm send my diducrion details
        Booking ID - IXITR[protected]
        Bank ARN30005110311031082377753
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey,

        As checked the refund is already successful with the mentioned ARN number. Request you to kindly connect with your bank customer care if the refund is not yet credited.

        Thanks
        Team ixigo
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          rakeshchavhan
          from Pune, Maharashtra
          Feb 9, 2021
          Report
          Copy

          Address: 2nd Floor, Veritas Building, Sector 53, Golf Course Road, Gurgaon - 122002

          Kalyan Jn (KYN) - Chhapra (CPR) train booking did not get confirmed. Booking ID: IXITR[protected]
          My refund amount is 4066 $
          booking date is[protected]
          ARN30005110311031082377753
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          We are unable to see your booking details, request you to kindly reach out to us via www.ixigo.com/help for assistance.

          Thanks
          Team ixigo
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sanju949
            Feb 8, 2021
            Report
            Copy

            Address: Chennai

            I book tickets regularly from your app and this time it shows booking successful but shows pending status
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            As checked the refund was successful on 8th Feb with bank ARN 30004610401039219220201

            The refund may take upto 7 days for refund.

            Thanks
            Team ixigo.
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              Mdshanawaz Alam
              from Ghumarwin, Himachal Pradesh
              Feb 8, 2021
              Resolved
              Report
              Copy
              Resolved

              I book a train ticket on 24 January and cancelled my ticket on 25 January, I didn't get my refund but they are showing of refund is completed
              When I call in IRCTC helpline said that refund is get but they are telling that ask your bank for money,
              But bank tell us that the money is not come yet
              And ARN no. is not get and
              PNR no.[protected]

              I hope u will understand my problem and I hope u will accept my complaint
              As soon as possible my refund get soon
              Aug 13, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Feb 10, 2021
              Ixigo Customer Care's response               Hey,

              As checked the refund was successful on 27th Jan with bank ARN[protected] for INR 1480.00

              Request you to kindly connect with your bank customer care for assistance if not refunded yet.

              Thanks
              Team ixigo
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                pankajst
                from Burla, Odisha
                Feb 7, 2021
                Report
                Copy

                I am booking for lkr to rjpb on dated 7.2.2021 for journey date 18.2.2021. My money deducted txr I'd is T2102071135469127631825 by payphone. UTR no. Is[protected]. Kindly revert this money.
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Hey,

                The amount is auto refunded for failed bookings within 7 days.

                Let us know via www.ixigo.com/help for further assistance.

                Thanks
                Team ixigo
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Arbhijay Saha_70
                  from Dam Dam, West Bengal
                  Feb 6, 2021
                  Report
                  Copy

                  Address: ​ixigo, 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, 122002

                  Hello sir/maa'am

                  Yesterday i have tried to book my train ticket through ixigo app but my amount got debited from my account and ticket not booked. How can i get get refund of that amount?
                  I'm attaching screen shot of my order i'd for details verification.
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey,

                  The amount is auto refunded for failed bookings within 7 days.

                  Let us know via www.ixigo.com/help for further assistance.

                  Thanks
                  Team ixigo
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    T
                    Trendy Media Group - TMG
                    from Bengaluru, Karnataka
                    Feb 5, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    I was doing a train reservation yesterday night via ixigo app and after filling the details paid for the asked money...The money got deducted but there was no ticket done for the paid reservation done by me...i am warning ixigo that if i do not get my money refunded, i will file a case of Cheating and Duping against it...Such an irresponsible act done...period...
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 10, 2021
                    Ixigo Customer Care's response                     Hey,

                    The amount is auto refunded for failed bookings within 7 days.

                    Let us know via www.ixigo.com/help for further assistance.

                    Thanks
                    Team ixigo
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      aritram100
                      from Khardah, West Bengal
                      Feb 5, 2021
                      Report
                      Copy

                      I have booked-
                      * 3 tickets for Kolkata to ludhiana [PNR no. [protected]] in koaa-asr express - it is cancelled. but didn't get refund Rs 5675.
                      *And 2 tickets for ludhiana to Kolkata [PNR no. [protected]] in asr-koaa express- it is cancelled. but didn't get refund of Rs. 3836.
                      Please resolve my issue as soon as possible you can, it's very urgent.
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      We are unable to see your booking details

                      Please reach out to us via www.ixigo.com/help for further assistance.

                      Thanks
                      Team ixigo
                      Reply
                      aritram100's [Complaint's author] reply, Feb 6, 2021
                      I have booked-
                      * 3 tickets for Kolkata to ludhiana [PNR no. 6646316495] in koaa-asr express - it is cancelled. but didn't get refund Rs 5675.
                      *And 2 tickets for ludhiana to Kolkata [PNR no. 2115449015] in asr-koaa express- it is cancelled. but didn't get refund of Rs. 3836.
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sai Ram Gaikawad
                        from Madipakkam, Tamil Nadu
                        Feb 5, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Hi, this is Sairam Gaikawad, I've booked the flights from Hyd to Srinagar(1st Jan 2021) with the PNR number : K241HM, the request was raised on 21/12/2020. Its almost 50+ days the amount did not credited to my account. The customer service over there is worse.
                        The name of the person for whom we cancelled the ticket is Deepak. I need a quick response on this and this issue should be resolved on top priority basis.

                        My Phone number : [protected]
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 06, 2021
                        Ixigo Customer Care's response                         Hey,

                        The shared PNR is incorrect, please share the correct PNR for us to check and assist you better.

                        Thanks
                        Team ixigo
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          soumya ranjan,7777
                          from Kāmārhāti, West Bengal
                          Feb 4, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Through ixigo app I was booking a ticket from solapur jn to bhubaneswar jn. Through amazonpay the payment was done and it is successfully paid showing at Amazonpay..but my ticket is not confirmed in ixigo
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Hey,

                          The amount is auto refunded for failed bookings within 7 days.

                          Let us know via www.ixigo.com/help for further assistance.

                          Thanks
                          Team ixigo
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            viijaykd
                            from Pune, Maharashtra
                            Feb 4, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Hi Team,
                            I had booked ticket from Nagpur to Pune for 20th October by flight gets cancelled by Goair but I haven't received my refund yet. Please help return my refund.

                            Regards,
                            Vijay Deshmukh
                            Mo. - [protected]
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Hey,

                            We are unable to see the booking ID or your contact details. Request you to kindly reach out to us on the customer support number available on your Eticket confirmation.

                            Thanks
                            Team ixigo
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              vikash power
                              Feb 4, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Money deducted but my ticket not booked
                              Booking Id IXITR[protected]
                              Train Ndls Sbc Special
                              DATE 29/1/2021

                              PLEASE REFUND MY MONEY ITS A HUMBKE REQUEST...
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              We are unable to see your booking ID. The amount is auto refunded for failed bookings within 7 days.

                              Let us know via www.ixigo.com/help for further assistance.

                              Thanks
                              Team ixigo
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                L
                                Lidwin Fernandes
                                Feb 3, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: JEEVAN DHARA CONVENT SCHOOI

                                Dear Customer care
                                PNR [protected] of train number is cancelled, Railway has already refunded the money on 19 jan 2021 to the account number 508993xxxxxxx2035

                                but IXIGO has not refunded to my account so i request you please do the needful as early as possible.

                                your customer
                                God Bless you
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 06, 2021
                                Ixigo Customer Care's response                                 Hey Lidwin,

                                The refund for the shared PNR was successful on 19th January with bank ARN 30005410201019104605753

                                Please connect with your bank customer care if not credited yet.

                                Thanks
                                Team ixigo
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  mounika udhaya
                                  from Latur, Maharashtra
                                  Feb 2, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: 522310 Guntur (district) Andhra Pradesh BAPATLA (mandal)

                                  Hallo sir/ madam I booked gnt-tpty ticket on-28 Jan 2021.i want refund money that has been detected from my UPI I'd using phone pe-as you also see in the screen shot have provided
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey Mounika,

                                  The refund for booking ID IXITR[protected] was successful on 28th Jan with bank ARN[protected].

                                  Please reach out to your bank customer care if not yet credited.

                                  Thanks
                                  Team ixigo
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sílêñt Bøy
                                    Feb 1, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: vii-dorapur linebazar
                                    Website: Ixigo

                                    I have booked a ticket but the ticket was not booked and money has deducted from my account and still now I don't get my money back...
                                    My no. [protected]
                                    E-mail id... [protected]@gmail.
                                    Help me plzzz... contact me on this email id or my no...
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help if not credited within 7 days.

                                    Thanks
                                    Team ixigo
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sílêñt Bøy
                                      Feb 1, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: vii-dorapur linebazar

                                      I have booked a ticket and the ticket was not booked and money has deducted from my account and still now I don't get my money back...
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey Shashank,

                                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help if not credited within 7 days.

                                      Thanks
                                      Team ixigo
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Shashank Pachghare
                                        from Kalamb, Maharashtra
                                        Jan 31, 2021
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        My registered email id at ixigo app is [protected]@gmail.com and phone no. is [protected] . On 30th jan 2021 I booked a ticket from Pandhurna to Kota in CBE JP Express . My money was deducted but after that the ticket didn't appear .Again it is showing that there has been no booking and no transaction of that ticket.
                                        I request you to kindly refund my money as soon as possible . This app has really disappointed me.
                                        Regards
                                        Shashank Pachghare
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Hey Shashank,

                                        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help if not credited within 7 days.

                                        Thanks
                                        Team ixigo
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Razorpay
                                          2.8
                                          (3556)
                                          Konkan Railway
                                          1
                                          (156)
                                          Gateway Rail
                                          1
                                          (3)