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Updated: Jan 28, 2026
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Ixigo reviews & complaints page 47

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V
vandana04
from Gurgaon, Haryana
Jan 18, 2021
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I was booking train tickts yesterday paymnt was successfully done thrue phonepe of amount 930rs but then i didn't got any update about ticket..there is no tickt booked showing in ixigo no pending /failed transaction is there..infact no information about my booking ..i attached the paymnt screenshot..plz help me to get refund amount
Jan 19, 2021
Complaint marked as Resolved 
i got my refund by today..thank u
Ixigo customer support has been notified about the posted complaint.
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Dear Customer,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
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    P
    Pushpak Agarwal 1510
    from Mumbai, Maharashtra
    Jan 18, 2021
    Resolved
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    Resolved

    Address: 108 Patwa gali Bareilly UP

    I was booking a bus ticket through ixigo and i have done upi payment through paytm the amout is deducted from my account and booking is not shown
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Jan 19, 2021
    Ixigo Customer Care's response     Dear Customer,

    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

    Thanks
    Team ixigo
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      G
      Gotu Rajpurohit
      from Mumbai, Maharashtra
      Jan 17, 2021
      Resolved
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      Resolved

      Address: Ahmedabad

      Hi, i have booked ticket, payment deducted from google pay but i have not receive ticket. Time for booking ticket is over i want refund.
      Aug 8, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

      Thanks
      Team ixigo
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        V
        vandana04
        from Gurgaon, Haryana
        Jan 17, 2021
        Resolved
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        Resolved

        Today i was booking train ticket from new delhi to lucknow..paymnt was successfully done thrue phonepe app but no tickt booked..not any details are in ixiigo about the transaction nd booking status..added screenshot of paymnt page..help me
        Jan 18, 2021
        Complaint marked as Resolved 
        i didn't get any resolutions till now but they marked it as resolved..how ? i cannot contact them via any phone nmbr or else..plz help me to get my refund
        Ixigo customer support has been notified about the posted complaint.
        Jan 18, 2021
        Updated by vandana04         no any update about refund of not booked ticket..paymnt was successful thrue phonepe but till now unable to contact ixigo..no phone nmbr, email working
        View replies
        Dear Customer,

        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
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          A
          Amitav Moharana
          from Mumbai, Maharashtra
          Jan 16, 2021
          Resolved
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          Resolved

          Money deducted but no ticket was booked

          I tried to book a ticket from Howrah Junction to Cuttack, The bill was of 601 for 2 person, 20rs was discount by ixigo money, So I paid Rs.581 through Amazon Pay.Money gote deducted but ticket was not booked.Please kindly see into this matter and either refund the money ASAP or book the ticket and send the confirmation message to me.I have attached the Amazon pay transaction I'd screenshot for reference....
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          S
          Susmita2202
          from Kolkata, West Bengal
          Jan 15, 2021
          Resolved
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          Resolved

          Money deducted from my account bbut train ticket are not booked
          Aug 4, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
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            K
            kkskumar95
            from Delhi, Delhi
            Jan 15, 2021
            Resolved
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            Resolved

            I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the Phonepe but there is no ticket or booking showing on ixigo app.

            I booked ticket on 15 jan 2021.

            I want refund money that has been deducted from my bank account using Phonepe as you also see in the screenshot i have provided.
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Jan 19, 2021
            Ixigo Customer Care's response             Dear Customer,

            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

            Thanks
            Team ixigo
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              R
              Rohitkats
              from Noida, Uttar Pradesh
              Jan 15, 2021
              Resolved
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              Resolved

              I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the phone pe but there is no ticket or booking showing on ixigo app

              I booked ticket on jan 14 2021

              I want refund money that has been deducted from my bank account using phone pe as you also see in the screenshot i have provided
              Jan 15, 2021
              Complaint marked as Resolved 
              Amount Refunded In One Day
              Ixigo customer support has been notified about the posted complaint.
              Jan 15, 2021
              Updated by Rohitkats               My Irctc id is surya7829 And Total Amount Is 550/-
              Jan 15, 2021
              Updated by Rohitkats               Train No is 06581 Ubl Mys Express Hubli To Anantpur
              View replies
              Payment done but ticket not booked please refund money
              Reply
              Payment done but ticket not booked please refund my payment
              Reply
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                K
                Kiran Dhoke
                from Ghumarwin, Himachal Pradesh
                Jan 14, 2021
                Resolved
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                Resolved

                Address: Kewal colony shegaon rahatgaon road Amravati
                Website: www.ixigo.com

                My money was deducted from Google pay but I didn't received any confirmation of ticket
                Aug 8, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Jan 14, 2021
                Updated by Kiran Dhoke                 Please refund my money.

                View replies
                Dear Customer,

                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

                Thanks
                Team ixigo
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                  S
                  smartkalyan
                  from Noida, Uttar Pradesh
                  Jan 13, 2021
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                  Resolved

                  I booked tran no 02788 Hamsafar SPL . payment by phone pay payment successful but ticket not received and no refund money
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help so that we can assist you quickly.

                  Thanks
                  Team ixigo
                  Reply
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                    S
                    SAI DEEPTHI MUTYALA
                    from Gundugolanu, Andhra Pradesh
                    Jan 13, 2021
                    Resolved
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                    Resolved

                    Respected sir/madam
                    I have tried to book a
                    ticket, my amount had been debited but ticket was not booked(confirmed)
                    UPI transaction ID:[protected]
                    & ORDER ID:KNLVCS23WF3ZM9YOHX
                    booked ticket from dwp to vskp, train number:07487(VSKP Festvl spl),
                    Amount deducted was 875/- PlZ,
                    refund my money back
                    Aug 11, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Jan 13, 2021
                    Updated by SAI DEEPTHI MUTYALA                     Money debited from bank account, but ticket was not yet confirmed...PlZ, refund my money back

                    Verified Support
                    Jan 19, 2021
                    Ixigo Customer Care's response                     Dear Customer,

                    The amount for the mentioned transaction was refunded the same day and should be credited by now. If not, kindly speak to the bank customer care.

                    For any further assistance, please reach out to us via www.ixigo.com/help.

                    Thanks
                    Team ixigo
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                      S
                      Syeda Ahmd
                      from Noida, Uttar Pradesh
                      Jan 13, 2021
                      Resolved
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                      Resolved

                      We have booked a ticket on 9-1-21 which was suppose to fly on 12-1-21 with PNR number ND4TNG. Our flight got cancelled from the end of airline, the money got refunded from the end of airline. When will you credit our amount in our bank account.
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey Syeda,

                      As per the airline, the passenger has already opted for move flight option(rescheduling) for DEL-SXR and partial refund for IXB-DEL is already in process from the airline.

                      The refund as applicable will be processed within 15 days from the date of cancellation

                      Thanks
                      Team ixigo
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                        S
                        Syeda Ahmd
                        from Noida, Uttar Pradesh
                        Jan 13, 2021
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                        Resolved

                        We booked a ticket from Bagdogra to Srinagar on 9-1-21 with a PNR number ND4TNG.Our flight got cancelled through airline which was suppose to fly on 12-1-21.Full refund has been initiated from the airline, when will the amount get credited from your end to our account.
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey Syeda,

                        as per the airline, the passenger has already opted for the move flight option(rescheduling) for DEL-SXR and a partial refund for IXB-DEL is already in process.

                        Refund as applicable will be processed to the payment source within 15 days from the date of cancellation.

                        Thanks
                        Team ixigo
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                          R
                          rampatil2345
                          from Lohi, Maharashtra
                          Jan 12, 2021
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                          Resolved

                          I have book a train ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the Phonepe but there is no ticket or booking showing on ixigo app.

                          I booked ticket on 12 jan 2021.

                          I want refund money that has been deducted from my bank account using Phonepe as you also see in the screenshot i have provided.

                          Train (02655) Chennial Central Express

                          Payment deducted - Rs-197/-
                          Jan 12, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
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                            R
                            Raj987
                            from Gaya, Bihar
                            Jan 12, 2021
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                            Resolved

                            Address: vii-dorapur linebazar

                            I have booked a ticket but it has not get booked and money has deducted from my account... I have not get refud...
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Hey,

                            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                            Thanks
                            Team ixigo
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                              A
                              Asraf S
                              Jan 12, 2021
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                              Resolved

                              Dear sir/madam,
                              I hav tried to book a ticket my amount had been debited but ticket not booked. My transaction ID is[protected]. and my order ID is KLH54MHYVFQD8ZA91P. plz help and refund my amount.
                              Regards,
                              Asraf Basha S
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                              Thanks
                              Team ixigo
                              Reply
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                                P
                                Pandidevan
                                Jan 12, 2021
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                                Resolved

                                Hi,
                                To I booked bus ticket via ixigo app from dindugal to chennai, the bus name is rkn transqueen time 10:55p.m. seat no L 10. I made my payment via Google pay but I have not received ticket copy I don't no is the ticket is confirmed or not, I totally disappointed my calling again and again costumer care number but no one pick the phone. Can I get my money back???
                                My transaction I'd no:[protected]
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 13, 2021
                                Ixigo Customer Care's response                                 Hey,

                                Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                                Thanks
                                Team ixigo
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                                  H
                                  Harshini Polisetty
                                  from Delhi, Delhi
                                  Jan 11, 2021
                                  Resolved
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                                  Resolved

                                  Good Evening, this is Harshini.This evening when I've gone through this Ixigo app to buy a train ticket from Rajamundry to Vishakapatnum with the help of Phone Pe;it's showing that the amount has been debited from my account and the payment is successful but in middle of the process the process has been stopped.Please do re-check once...
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                                  Thanks
                                  Team ixigo
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                                    A
                                    Ashish Robinson
                                    from Powai, Maharashtra
                                    Jan 11, 2021
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                                    Address: S-4/6 Police Colony Andrews Ganj New Delhi 110049
                                    Website: Ixigo

                                    I tried to book a train ticket to Jabalpur from Delhi on 11th January 2021, the amount 1334/- has been deducted from my account but I did not recieve any confirmation.
                                    Ixigo customer support has been notified about the posted complaint.
                                    Jan 11, 2021
                                    Updated by Ashish Robinson                                     I paid the amount by Paytm as you can see in the screenshot.
                                    View replies
                                    Hey,

                                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/trainhelp so that we can assist you quickly. We're looking forward to your response.

                                    Thanks
                                    Team ixigo
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                                      O
                                      Omkar7395
                                      Jan 11, 2021
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                                      Address: Ixigo
                                      Website: [email protected]

                                      When I was booking tickets at 12:48 AM, then 289 rupees were deducted from my account but the ticket was not booked. I want a refund as soon as possible.
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      I wanted to book tickets twice, in which the payment was successful, but both the tickets have not been booked. One of the tickets have refund, but the second one has not refund.
                                      Reply
                                      Omkar7395's [Complaint's author] reply, Jan 11, 2021
                                      Please refund my payment।
                                      Dear Customer,

                                      The bookings were failed and both the transactions were refunded with ARN[protected] and[protected] on 11th Jan itself.

                                      Please reach out to your bank if not received yet.

                                      Thanks
                                      Team ixigo
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