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Ixigo Complaints & Reviews

www.ixigo.com

3.5

Updated: Oct 6, 2026

Complaints 2449

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1588

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861

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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Address: mig 6 sf barra 4 kanpur

I was booking train tickets today payment was successfully done through google pay of amount rs.826.But then i didn't got any update about ticket. there is no ticket booked showing in ixigo no pending failed transaction is there. please help me to get refund amount.

ixigo.[protected]@hdfcbank

ref No.[protected]

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Ixigo Customer Care

from Gurugram, Haryana

Feb 16, 2021

Verified Support

Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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Money has been deducted from my account for train ticket but successful Payment not showing, I didn't get any pnr also

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Ixigo Customer Care

from Gurugram, Haryana

Feb 16, 2021

Verified Support

Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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Sir, Myself Saiteja from guntur (Andhra pradesh ) I tried to book a ticket from Renigunta to Vijayawada on Feb 13 2021 on the name of D. Srinivasa rao. After completion of online transfer through gpay with an amount of rs. 680.I didn't receive any further information regarding my bookings or ticket.So please refund my amount that has been deducted

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Ixigo Customer Care

from Gurugram, Haryana

Feb 16, 2021

Verified Support

Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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Address: Beed

Please do needful.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Feb 16, 2021

Verified Support

Dear Customer,

The mentioned transaction was refunded on 20th January with bank ARN[protected].

Request you to please check your account statement or connect with your bank customer care for assistance.

Thanks
Team ixigo

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Address: 2nd Floor, Veritas Building, Sector 53, Golf Course Road, Gurgaon - 122002 - INDIA

Website: Ixigo

I'm booking with ixigo railways on date of 31/01/2021 than diducted my 4066$ amout & booking failed
After 10 days i disn't found my diducted amount...i'm send my diducrion details
Booking ID - IXITR[protected]
Bank ARN30005110311031082377753

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Ixigo Customer Care

from Gurugram, Haryana

Feb 10, 2021

Verified Support

Hey,

As checked the refund is already successful with the mentioned ARN number. Request you to kindly connect with your bank customer care if the refund is not yet credited.

Thanks
Team ixigo

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Address: 2nd Floor, Veritas Building, Sector 53, Golf Course Road, Gurgaon - 122002

Kalyan Jn (KYN) - Chhapra (CPR) train booking did not get confirmed. Booking ID: IXITR[protected]
My refund amount is 4066 $
booking date is[protected]
ARN30005110311031082377753

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Feb 10, 2021

Verified Support

Hey,

We are unable to see your booking details, request you to kindly reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo

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Address: Chennai

I book tickets regularly from your app and this time it shows booking successful but shows pending status

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Ixigo Customer Care

from Gurugram, Haryana

Feb 10, 2021

Verified Support

Hey,

As checked the refund was successful on 8th Feb with bank ARN 30004610401039219220201

The refund may take upto 7 days for refund.

Thanks
Team ixigo.

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I book a train ticket on 24 January and cancelled my ticket on 25 January, I didn't get my refund but they are showing of refund is completed
When I call in IRCTC helpline said that refund is get but they are telling that ask your bank for money,
But bank tell us that the money is not come yet
And ARN no. is not get and
PNR no.[protected]

I hope u will understand my problem and I hope u will accept my complaint
As soon as possible my refund get soon

Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2021

Ixigo Customer Care's response Hey,

As checked the refund was successful on 27th Jan with bank ARN[protected] for INR 1480.00

Request you to kindly connect with your bank customer care for assistance if not refunded yet.

Thanks
Team ixigo

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I am booking for lkr to rjpb on dated 7.2.2021 for journey date 18.2.2021. My money deducted txr I'd is T2102071135469127631825 by payphone. UTR no. Is[protected]. Kindly revert this money.

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Ixigo Customer Care

from Gurugram, Haryana

Feb 10, 2021

Verified Support

Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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Address: â€‹ixigo, 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, 122002

Hello sir/maa'am

Yesterday i have tried to book my train ticket through ixigo app but my amount got debited from my account and ticket not booked. How can i get get refund of that amount?
I'm attaching screen shot of my order i'd for details verification.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Feb 10, 2021

Verified Support

Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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I was doing a train reservation yesterday night via ixigo app and after filling the details paid for the asked money...The money got deducted but there was no ticket done for the paid reservation done by me...i am warning ixigo that if i do not get my money refunded, i will file a case of Cheating and Duping against it...Such an irresponsible act done...period...

Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2021

Ixigo Customer Care's response Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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I have booked-
* 3 tickets for Kolkata to ludhiana [PNR no. [protected]] in koaa-asr express - it is cancelled. but didn't get refund Rs 5675.
*And 2 tickets for ludhiana to Kolkata [PNR no. [protected]] in asr-koaa express- it is cancelled. but didn't get refund of Rs. 3836.
Please resolve my issue as soon as possible you can, it's very urgent.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Feb 6, 2021

Verified Support

Hey,

We are unable to see your booking details

Please reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

aritram100's [Complaint's author] reply, Feb 6, 2021

I have booked-
* 3 tickets for Kolkata to ludhiana [PNR no. 6646316495] in koaa-asr express - it is cancelled. but didn't get refund Rs 5675.
*And 2 tickets for ludhiana to Kolkata [PNR no. 2115449015] in asr-koaa express- it is cancelled. but didn't get refund of Rs. 3836.

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Hi, this is Sairam Gaikawad, I've booked the flights from Hyd to Srinagar(1st Jan 2021) with the PNR number : K241HM, the request was raised on 21/12/2020. Its almost 50+ days the amount did not credited to my account. The customer service over there is worse.
The name of the person for whom we cancelled the ticket is Deepak. I need a quick response on this and this issue should be resolved on top priority basis.

My Phone number : [protected]

Aug 8, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2021

Ixigo Customer Care's response Hey,

The shared PNR is incorrect, please share the correct PNR for us to check and assist you better.

Thanks
Team ixigo

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Through ixigo app I was booking a ticket from solapur jn to bhubaneswar jn. Through amazonpay the payment was done and it is successfully paid showing at Amazonpay..but my ticket is not confirmed in ixigo

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Feb 6, 2021

Verified Support

Hey,

The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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Hi Team,
I had booked ticket from Nagpur to Pune for 20th October by flight gets cancelled by Goair but I haven't received my refund yet. Please help return my refund.

Regards,
Vijay Deshmukh
Mo. - [protected]

Aug 7, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Feb 6, 2021

Verified Support

Hey,

We are unable to see the booking ID or your contact details. Request you to kindly reach out to us on the customer support number available on your Eticket confirmation.

Thanks
Team ixigo

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Money deducted but my ticket not booked
Booking Id IXITR[protected]
Train Ndls Sbc Special
DATE 29/1/2021

PLEASE REFUND MY MONEY ITS A HUMBKE REQUEST...

Aug 7, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Feb 6, 2021

Verified Support

Hey,

We are unable to see your booking ID. The amount is auto refunded for failed bookings within 7 days.

Let us know via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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Address: JEEVAN DHARA CONVENT SCHOOI

Dear Customer care
PNR [protected] of train number is cancelled, Railway has already refunded the money on 19 jan 2021 to the account number 508993xxxxxxx2035

but IXIGO has not refunded to my account so i request you please do the needful as early as possible.

your customer
God Bless you

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2021

Ixigo Customer Care's response Hey Lidwin,

The refund for the shared PNR was successful on 19th January with bank ARN 30005410201019104605753

Please connect with your bank customer care if not credited yet.

Thanks
Team ixigo

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Address: 522310 Guntur (district) Andhra Pradesh BAPATLA (mandal)

Hallo sir/ madam I booked gnt-tpty ticket on-28 Jan 2021.i want refund money that has been detected from my UPI I'd using phone pe-as you also see in the screen shot have provided

Aug 7, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Feb 6, 2021

Verified Support

Hey Mounika,

The refund for booking ID IXITR[protected] was successful on 28th Jan with bank ARN[protected].

Please reach out to your bank customer care if not yet credited.

Thanks
Team ixigo

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Address: vii-dorapur linebazar

Website: Ixigo

I have booked a ticket but the ticket was not booked and money has deducted from my account and still now I don't get my money back...
My no. [protected]
E-mail id... [protected]@gmail.
Help me plzzz... contact me on this email id or my no...

Aug 7, 2021

Complaint marked as Resolved

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Ixigo Customer Care

from Gurugram, Haryana

Feb 3, 2021

Verified Support

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help if not credited within 7 days.

Thanks
Team ixigo

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Address: vii-dorapur linebazar

I have booked a ticket and the ticket was not booked and money has deducted from my account and still now I don't get my money back...

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Feb 3, 2021

Verified Support

Hey Shashank,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please share the details here: www.ixigo.com/help if not credited within 7 days.

Thanks
Team ixigo

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