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3.4
Updated: Nov 15, 2025
Complaints 2428
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1521
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907
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Ixigo reviews & complaints page 55

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A
Aishwary Nigam
Dec 4, 2020
Resolved
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Resolved

Address: Delhi

I have made a cancellation on 19th of november 2020 for my Goa trip from Lucknow (round Journey) even after the prompt and quick cancellation there has been delay in the refund.
Aug 6, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
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Hey,

Please share the booking details or connect with our customer support number mentioned on the Eticket.

Thanks
Team ixigo
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    J
    Jppanithy
    Dec 4, 2020
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    Resolved

    Collect ID:
    AXIfa4f296dc37741eeba98e1db35e7d48a
    Transaction ID:
    T2012012111155935672944

    Money was debited from my account and reached merchants bank.
    ixigi.[protected]@axisbank
    But my ticket was not booked and the money was not refunded. Please take action
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
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    Dear Customer,

    Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

    Thanks
    Team ixigo
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      A
      Anirudha Fule
      Dec 3, 2020
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      Resolved

      I had booked the railway ticket but it was failed because seats were not available. They told that they will refund my money back after 7 days but still I had not got my money back. Please help me regarding this matter. My booking I'd is "IXITR[protected]". Replie me on this gmail as soon as possible. (Gmail: [protected]@gmail.com).
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
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      Dear Customer,

      The refund was reversed due to some issue. you will receive a refund via payout link within the next 7 days. Please update your details once you have received the link and the refund will processed.

      Thanks
      Team ixigo
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        S
        sanat845
        Dec 3, 2020
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        Resolved

        Please help me my money refunded
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
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        Dear Customer,

        Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

        Thanks
        Team ixigo
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          S
          sanat845
          Dec 3, 2020
          Resolved
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          Resolved

          Please help me my treen ticket cancel and refund
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
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          Dear Customer,

          Request you to kindly share the booking ID or the PNR. You can also reach out to us via www.ixigo.com/help

          Thanks
          Team ixigo
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            A
            Aisha.A.Shaikh
            from Powai, Maharashtra
            Dec 2, 2020
            Resolved
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            I booked 3 tickets through ixigo app on 11 November for 1st Dec 2020 from new delhi to panvel. On 24th November i received a text msg from irctc that train is cancelled due to some inconvenience. I contacted railway inquiry at 139 asking why i haven't received my refund yet they told me that train has not been cancelled but diverted.Also ixigo app was continuously showing that TRAIN IS CANCELLED in red block letters.

            So as it is of ixigo's fault that i didn't receive any massage containing that train has been restored..& i missed my journey.. i kindly request you to please refund my ticket amount 7982 rs as soon as possible.

            Attaching Screenshot of text msg i received & of ixigo app.
            +2 photos
            May 11, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Dec 04, 2020
            Ixigo Customer Care's response             Dear Customer,

            Request you to kindly share the booking ID or the PNR. You can also reach out to us via www.ixigo.com/help

            Thanks
            Team ixigo
            Dec 04, 2020
            Updated by Aisha.A.Shaikh             I submitted my complaint through this portal before too..but no response has come from ixigo till now..i emailed them about my complaint..i hired advocate & drafted notice..now i am also preparing to sue your company as my last option for harassing me & not responding effectively & for missing my important journey.
            Apr 11, 2021
            Updated by Aisha.A.Shaikh             My PRN no. Is [protected]

            Apr 13, 2021
            Updated by Aisha.A.Shaikh             Kindly notify my complaint to ixigo's customer care.
            View replies
            Dear Customer,

            Request you to kindly share the booking ID or the PNR. You can also reach out to us via www.ixigo.com/help

            Thanks
            Team ixigo
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              L
              Lalith Fransis
              Dec 2, 2020
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              Address: [email protected]

              On 26 Nov 2020 and 28 Nov 2020, Iam trying to book my train ticket but booking failed...but the amount was debited from my account and till now I don't got my refund ... Iam trying to call customer care..I can't reach them also
              Kindly transfer my amount soon 2059+2059=4118
              +2 photos
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              The refund was reversed due to some issue. you will receive a refund via payout link within the next 7 days. Please update your details once you have received the link and the refund will processed.

              Thanks
              Team ixigo
              Reply
              Lalith Fransis's [Complaint's author] reply, Dec 29, 2020
              I got my refund back...if anybody have issue in refund ...plz connect with ixigo @ messenger and Instagram
              If anyone has issue in refund ...plz connect ixigo @ messenger or Instagram ...RESPONCE WELL BE FAST
              Reply
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                P
                Pandu Vrk
                from Powai, Maharashtra
                Dec 2, 2020
                Resolved
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                Website: www.ixigo.com

                Amount of 17000 has been deducted and Ixigo doesn't even have customer support through call or even a mail for these issues. They just have some stupid chat support for issues on booked tickets. What should the customer do when the tickets are not booked and money gets deducted. Do not know who developed this application such a waste of time and money.
                PLEAE DO NOT USE IXIGO THEY DONT HAVE CUSTOMER SUPPORT.
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Dec 03, 2020
                Ixigo Customer Care's response                 Dear Customer,

                Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                Thanks
                Team ixigo
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                  J
                  Jesto Johny
                  from Powai, Maharashtra
                  Dec 2, 2020
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                  I am trying to book train ticket through ixigo app, and i completed all verification and I paid amount, the amount was credited, but i didn't get any information about booking and pnr status. I didn't
                  Get my ticket.i waited 1 hour.no further
                  Information. I want my money get back.
                  +1 photos
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                  Thanks
                  Team ixigo
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                    H
                    HANAMANTH Babali
                    from Powai, Maharashtra
                    Dec 2, 2020
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                    Address: Belkud

                    Double time payment Cut hua hai.
                    +1 photos
                    Ixigo customer support has been notified about the posted complaint.
                    Dec 02, 2020
                    Updated by HANAMANTH Babali                     Refund
                    View replies
                    Dear Customer,

                    Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                    Thanks
                    Team ixigo
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                      N
                      Namdev Ghayal
                      from Powai, Maharashtra
                      Dec 2, 2020
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                      Address: At Post Wadgaon Sidheshwar

                      महोदय,
                      वरील विषयी विनंतीवरून अर्ज करतो कि, मी ixigo app द्वारा तिकीट केले असता माझ्या खात्यावर पैसे कमी झाले आहेत. माझ्याकडून पुन्हा पुन्हा प्रयत्न झाल्यामुळे माझ्या खात्यावरून पैसे कमी झाले आहेत आणि मला तिकीट ही मिळालेलें नाही तरी मला माझे पैसे मिळावीत.

                      ही नम्रतेचि विनंती.
                      आपला विश्वासू

                      नामदेव आबासाहेब घायाळ
                      Ixigo customer support has been notified about the posted complaint.
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                        V
                        Viraj Vhatkar
                        from Powai, Maharashtra
                        Dec 1, 2020
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                        Sir/Madam today on 1/12/2020 I tried to book train tickets from the Ixigo Mobile App.So as the booking was going on, the page directed for paying the Ticket amount through UPI, but Unfortunately the money was transferred but the ticket has not been booked and showed a message that there was an error while booking the ticket.
                        With Regards I hope the Matter is solved as soon as possible.
                        Order Id: J3B7LDC9P79NBJKMHZ
                        UPI Transaction ID:[protected]
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        Refund for the said transaction is successful on 2nd December already and should reflect within 7 days.

                        Thanks
                        Team ixigo
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                          S
                          Sarah Evelin
                          from Powai, Maharashtra
                          Dec 1, 2020
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                          I booked a train ticket today as in Dec 01 2020 from hubli junction to SBC bengaluru. The payment was done through Google pay to the Le travenues technology pvt.Ltd ut the ticket was not confirmed. The order ID is J39JKRIVGL24WDF5HA.
                          Please initiate the refund as soon as possible.
                          +1 photos
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                          Thanks
                          Team ixigo
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                            J
                            Jones arthi
                            Dec 1, 2020
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                            Resolved

                            Address: Chennai

                            On December 1st I tried booking train ticket & I was paying through phone pe app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. Kindly refund the amount Rs.391.
                            I ask about my customer care in ixigo
                            Send message :
                            Sorry! Since the transaction failed, we haven’t charged money against the booking ID: IXITR[protected]. If the amount of Rs. 391.00 has been debited from your account, it would have automatically been reversed to the original mode by[protected]. However, if you haven't received the amount please contact the bank customer care for the same.
                            +2 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 03, 2020
                            Ixigo Customer Care's response                             Dear Customer,

                            The refund was successful the same day and should reflect within 7 days.

                            Thanks
                            Team ixigo
                            Helpful
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                              N
                              Nadeem Diwan
                              Dec 1, 2020
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                              Ticket fare deducted but my ticket process is not completed..
                              +1 photos
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                              Thanks
                              Team ixigo
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                                S
                                Siva_amu
                                from Powai, Maharashtra
                                Dec 1, 2020
                                Resolved
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                                Resolved

                                Greetings,

                                I had booked a train from Chennai to Rameshwaram on 21st November 2020. But I got a message saying the payment was not through and I had to re-book. So I re-booked the ticket on 24th November 2020. I contacted the customer car chatbot and it said the debited amount will be refunded by 28th November 2020. But so far I haven’t received any refund. I have attached the screenshots of the messages for your reference. Please do look into this issue and do the needful as soon as possible.

                                Best regards,
                                Sivakumar.R.
                                +2 photos
                                May 30, 2022
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 03, 2020
                                Ixigo Customer Care's response                                 Dear Customer,

                                As shared in the screenshot above, we did not receive the mentioned payment. If the amount was debited and not yet reversed, please check with your bank customer care.

                                Thanks
                                Team ixigo
                                Dec 11, 2020
                                Updated by Siva_amu                                 Greetings,
                                I asked my banks customer care and they have stated that the amount has been debited and there is no amount to reverse!!
                                Thanks,
                                Sivakumar R.
                                Verified Support
                                Apr 27, 2022
                                Ixigo Customer Care's response                                 We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
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                                  K
                                  kmkraj
                                  from Powai, Maharashtra
                                  Nov 30, 2020
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                                  I was booking ticket from mobile app ixigo and payed from phone pay app successful but ticket is not book
                                  Kindly help me
                                  Rajveer
                                  +1 photos
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                  Thanks
                                  Team ixigo
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                                    S
                                    Sreejith Viswam
                                    Nov 30, 2020
                                    Resolved
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                                    Resolved

                                    I booked a flight with Air India via ixigo with PNR no.- JP23D (Delhi to Bangalore, travel date: 30th March 2020). Obviously due to COVID, I was unable to travel. Now, since the past 3-4 months, I have been chasing them for my refund (DGCA guidelines says that airlines have to refund the money to their customers, and since I made the booking through ixigo, Air India will refund the money to ixigo and then ixigo should refund the money to me).
                                    I spoke to Air India regarding the refund status in September 2020. They stated that they have already refunded the money to ixigo and since then, ixigo is yet to refund my money.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 03, 2020
                                    Ixigo Customer Care's response                                     Dear Customer,

                                    The refund is processed on 30th November with ARN[protected].

                                    Thanks
                                    Team ixigo
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                                      H
                                      Harendrachaudhary303
                                      Nov 30, 2020
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                                      Address: 480 D Varunapuri south Goa 403802

                                      Transition is completed but train ticket not booked ...so plz do my refund 4316
                                      +1 photos
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                      Thanks
                                      Team ixigo
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                                        A
                                        Angel Kalundia
                                        from Powai, Maharashtra
                                        Nov 29, 2020
                                        Resolved
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                                        Resolved

                                        I tried booking ticket and it sent me to payment gateway where I was paying through UPI app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. But even in failed transaction history I can't see any of the failed transaction. Kindly refund the amount asap.
                                        +3 photos
                                        Dec 1, 2020
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer,

                                        Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

                                        Thanks
                                        Team ixigo
                                        Reply
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