Ixigo Complaints & Reviews

I booked a flight ticket using ixigo app and the transection was made through PhonePe. The transection was successful (paid Re. 7002/-). But I got no confirmation of the ticket what so ever neither through SMS or email. Need this problem resolved ASAP.

[Rs.7002.00 has been debited from your a/c no XXXX143305 on 07-12-20 towards UPI ID ixigo.[protected]@indus. To report fraud or raise dispute, click kotak.com/fraud]

Dec 8, 2020

Complaint marked as Resolved

Before any action was taken regarding my complaint, my transection amount was credited back in my account within 4hrs. I did received a mail from Ixigo stating my complaint has been forwarded to Le Travenues Technology Pvt. Ltd. India. After 15hrs.

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2020

Ixigo Customer Care's response Dear Customer,

The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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A

Abdullah pirzada

Dec 24, 2020

My fully refundable assured tickets booking ID:IF[protected], FLIGHT INDIGO 6E-6343, FROM AMD-BOM-GOI, Dtd:19/12/20, i was cancelled above tickets, I have received refund only Re.871/-, as per ixigo commitment my fully refundable assured amount is Re.11830/-... last 4-5 days I daily contac ed to Ixigo, insurance company & indigo flight by chatting but no any response, here I have submitted flights tickets copy, ixigo massage of cancellation & refund, please do needful as soon as possible

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I did a booking on ixigo train. My money deducted from Paytm account but Ixigo booking not happened. Also that tripbis not reflecting in my booking history.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 8, 2020

Verified Support

Dear Customer,

The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I booked train ticket from Bangalore to murudeshwara through ixigo my amount was debited but ticket didn't booked I paid through paytm pls resolve my issue and get my money back

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 8, 2020

Verified Support

Dear Customer,

The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I booked ticket from patna to Hyderabad.amount Will deduced my bank account but ticket is not confirmed.registered mobile number is[protected].in the name of veerakumar goluguri

Aug 6, 2021

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Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 8, 2020

Verified Support

Dear Customer,

The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: Devarabisanahalli

Bangalore cant to Guwahati 3A tire and New jalpaiguri jn to Bangalore cant SL class money not refundable

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Dec 07, 2020

Updated by HRaj Thapa My train ticket cancelled money not refundable

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Ixigo Customer Care

from Gurugram, Haryana

Dec 8, 2020

Verified Support

Dear Customer,

Please accept our sincere apologies for the inconvenience caused. The refund was initiated but the transaction was reversed by the bank due to some issue.

We have raised a manual refund request and you will receive a refund within 7-10 days via a payout link. Request you to please update your bank details to the link once received.

Thanks
Team ixigo

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Respected sir/madam,
My booking for date- 08/12/2020 for train no. 01016 Kushinagar SPL, was failed, I did not recieve the ticket. But money was deducted from my account.
And still I did not recieve message for my ticket.

Dec 8, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Hi,
i am anurag parashar and i booked 2 tickets from ixigo app from mathura junction to hazrat nizamuddin new delhi in Nzm Festival Spl and train number - 02447. the money was deducted from my account but the ticket was not booked . i am also attaching the screenshot of the upi app. please help me as soon as possible.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 8, 2020

Verified Support

Dear Customer,

The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I have booked a flight ticket from Ahmedabad to Chennai on 19th Dec and the payment was done from my Gpay app for Rs.5990. The amount got debited and I have not received the ticket till now and not showing in the ixigo app.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 8, 2020

Verified Support

Dear Customer,

The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I had booked a train ticket from Shakurbasti to Basti on 14 Jan 2020.

But due to covid conditions, it was cancelled. In the screenshot below, refund for this was initiated on 13 Aug 2020 which is showing failure in ixigo app but from ixigo customer service I got a screenshot which is showing success. Still I have not received my refund.

Screenshot from the app and one received from customer support is attached for reference.

Kindly do the needful for my refund.

Regards,

Ram Sagar Agrahari

Aug 15, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2020

Ixigo Customer Care's response Dear Customer,

The refund was failed. You should have received a payout link yesterday via email and SMS for a refund.

Please check and update your bank details on the shared link so that the refund can be processed.

Thanks
Team ixigo

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S

Sagar Agrahari

from Powai, Maharashtra

Dec 11, 2020

I have not received any payout link.
My mail id is..
[protected]@gmail.com

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Payment was deducted from bank account but ticket not booked in ixigo app.
Please book my ticket or refund my money back.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 8, 2020

Verified Support

Dear Customer,

The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Address: Devarabisanahalli

Sir i will booking the 4th December 2020 3A tire train ticket but Incase emergency, i will cancelled my ticket 23 November 2020 because my amount rs.6900.00 is refunded by ixigo but my amount is not credit my account

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Dec 06, 2020

Updated by HRaj Thapa My train ticket money not refundable

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Ixigo Customer Care

from Gurugram, Haryana

Dec 8, 2020

Verified Support

Dear Customer,

Please accept our sincere apologies for the inconvenience caused. The refund was initiated but the transaction was reversed by the bank due to some issue.

We have raised a manual refund request and you will receive a refund within 7-10 days via a payout link. Request you to please update your bank details to the link once received.

Thanks
Team ixigo

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Dear Sirs,

I have booked ticket through IXIGO to spicejet through their online portal portal ixigo.com, with the following booking ID details.

IXIGO Booking ID IF[protected]:
Date of booking 19th Sep 2020 Airline PNR number Z7QGPY Airline Spicejet. Amount paid Rs 8067
Due to COVID 19 airlines have cancelled their flight I have requested spicejet to refund the amount, which they have did it....

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I have booked a ticket for merta to jodhpurs on 29 November The train got cancelled on that date of boarding And today is 5 Dec and I have not got any money back in my account.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 8, 2020

Verified Support

Dear Customer,

The booking ID or the PNR is not clearly visible in the shared screenshot.

Request you to please share the details so that we can assist further.

Thanks
Team ixigo

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Address: Mulund west mumbai-400080

Ticket is booked amount also debited but not showing ticket in app

Ixigo customer support has been notified about the posted complaint.

Dec 04, 2020

Updated by 123uday I tried booking ticket and it sent me to payment gateway where I was paying through UPI app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. But even in failed transaction history I can't see any of the failed transaction. Kindly refund the amount asap.

Dec 05, 2020

Updated by 123uday Resolved i got my deducted amount back thank you so much

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Address: Delhi

I have made a cancellation on 19th of november 2020 for my Goa trip from Lucknow (round Journey) even after the prompt and quick cancellation there has been delay in the refund.

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 4, 2020

Verified Support

Hey,

Please share the booking details or connect with our customer support number mentioned on the Eticket.

Thanks
Team ixigo

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Collect ID:
AXIfa4f296dc37741eeba98e1db35e7d48a
Transaction ID:
T2012012111155935672944

Money was debited from my account and reached merchants bank.
ixigi.[protected]@axisbank
But my ticket was not booked and the money was not refunded. Please take action

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 4, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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I had booked the railway ticket but it was failed because seats were not available. They told that they will refund my money back after 7 days but still I had not got my money back. Please help me regarding this matter. My booking I'd is "IXITR[protected]". Replie me on this gmail as soon as possible. (Gmail: [protected]@gmail.com).

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 4, 2020

Verified Support

Dear Customer,

The refund was reversed due to some issue. you will receive a refund via payout link within the next 7 days. Please update your details once you have received the link and the refund will processed.

Thanks
Team ixigo

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Please help me my money refunded

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 4, 2020

Verified Support

Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo

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Please help me my treen ticket cancel and refund

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 4, 2020

Verified Support

Dear Customer,

Request you to kindly share the booking ID or the PNR. You can also reach out to us via www.ixigo.com/help

Thanks
Team ixigo

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I booked 3 tickets through ixigo app on 11 November for 1st Dec 2020 from new delhi to panvel. On 24th November i received a text msg from irctc that train is cancelled due to some inconvenience. I contacted railway inquiry at 139 asking why i haven't received my refund yet they told me that train has not been cancelled but diverted.Also ixigo app was continuously showing that TRAIN IS CANCELLED in red block letters.

So as it is of ixigo's fault that i didn't receive any massage containing that train has been restored..& i missed my journey.. i kindly request you to please refund my ticket amount 7982 rs as soon as possible.

Attaching Screenshot of text msg i received & of ixigo app.

May 11, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2020

Ixigo Customer Care's response Dear Customer,

Request you to kindly share the booking ID or the PNR. You can also reach out to us via www.ixigo.com/help

Thanks
Team ixigo

Dec 04, 2020

Updated by Aisha.A.Shaikh I submitted my complaint through this portal before too..but no response has come from ixigo till now..i emailed them about my complaint..i hired advocate & drafted notice..now i am also preparing to sue your company as my last option for harassing me & not responding effectively & for missing my important journey.

Apr 11, 2021

Updated by Aisha.A.Shaikh My PRN no. Is [protected]

Apr 13, 2021

Updated by Aisha.A.Shaikh Kindly notify my complaint to ixigo's customer care.

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Ixigo Customer Care

from Gurugram, Haryana

Dec 4, 2020

Verified Support

Dear Customer,

Request you to kindly share the booking ID or the PNR. You can also reach out to us via www.ixigo.com/help

Thanks
Team ixigo

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 55

Amount deducted but ticket not received

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Money deducted from Paytm account but Ixigo booking not happened. Also trip not reflecting in my booking history

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Complaining regarding my amount debited but ticket not booked

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Balance-due to covid cancellation

The train was cancelled and it refund money is still not given

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Booking is done and amount is debited but not showing ticket in app and not having options for refund

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Refund taking very long

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Money deducted from my account through UPI transaction and reached ixigo merchants bank but ticket was not booked

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7 days passed but still not got the refund.

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Pay successful but booking nothing

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Cancelled my ticket

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Refund my ticket

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