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www.ixigo.com
3.5
Updated: Jul 4, 2026
Complaints 2448
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1588
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Ixigo reviews & complaints page 55

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S
shristi sharma(mini)
Dec 17, 2020
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I've tried to booked ticket but it is not confirm and the amount deducted from my bank account. It is not showing in fail transaction also
Ixigo customer support has been notified about the posted complaint.
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    A
    Amtulraheem717
    Dec 17, 2020
    Resolved
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    Resolved

    Address: IXIGo

    Made reservations if two seat in 3AC for 22nd Dec Hyderabad Deccan to Mumbai Dadar. The transaction went through successfully but didn't receive confirmation email or text. No history if that transaction on my IXIgo account, but the money has been deducted from my account HDFC.
    Help asap.
    Aug 6, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    View replies
    Hey,

    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

    Thanks!
    Team ixigo
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      J
      Jay Zanjurne
      Dec 17, 2020
      Resolved
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      Resolved

      Address: Golewadi, teh koregaon, distt satara Maharashtra

      My booking yesterday ticket str to Belgium was not booked but my account debited money. I have attached screenshot this complaint.
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey,

      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

      Thanks!
      Team ixigo
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        T
        Thriller1122
        Dec 16, 2020
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        Address: Penukonda

        Money was deducted in phone pay but bus is not book
        Ixigo customer support has been notified about the posted complaint.
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          A
          Ankit025jajn
          Dec 16, 2020
          Resolved
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          Hi,

          I was booking ticket using indigo application, money got deducted from phonepe but the ticket was not booked.

          Could you please refund my money.

          Transaction ID - P2012161748264035323429.

          Regards,
          Ankit Jain
          Mob: +91 - [protected]
          Aug 15, 2021
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Dec 22, 2020
          Ixigo Customer Care's response           Hey,

          Please reach out to Indigo if the booking was made from their app. If it was booked from ixigo app your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

          Thanks!
          Team ixigo
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            B
            bharat4890
            from Delhi, Delhi
            Dec 16, 2020
            Resolved
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            Resolved

            Hello i am bharat chenani i am booking train tickets from ixigo i added all details payment was deducted bt booking not done...i am booking for vadodara to kalyan 3tier ac 3 tickets i have not more money to book again pls refund my amount as soon as possible...i tried to call coustmer care ixigo bt there is no way to contact you..pls provide true & iffective customers number for customers
            Aug 6, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Dec 22, 2020
            Ixigo Customer Care's response             Hey,

            Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

            Thanks!
            Team ixigo
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              C
              Chhote Lal Yaduvanshi
              from Delhi, Delhi
              Dec 16, 2020
              Resolved
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              Resolved

              Ticket book kiye book Nahin Hua Fail ho gaya account mein se Paisa cut Gaya refund Nahin hua please sir refund karvane ka kasht Karen
              Aug 6, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Dec 16, 2020
              Updated by Chhote Lal Yaduvanshi               Cash refund

              View replies
              Dear Customer,

              The refund failed due to some issue. We have raised a manual refund request and you will receive the refund via payout link within the next 7 days.

              Please update your details once you have received the link

              Thanks
              Team ixigo
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                V
                Vijay kadakol
                Dec 16, 2020
                Resolved
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                Resolved

                Order ID: IXITR[protected]

                SBC - BGM
                06549 - SBC BGM EXP
                Date-24/11/2020

                I vijay booked 2 tickets on 24 Nov 2020 but tickets are cancelled but payment still not refunded and in account its showing payment intiated
                Aug 6, 2021
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We could not see your booking ID. Please reach out to us via www.ixigo.com/help

                Thanks
                Team ixigo
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                  A
                  Aghin Bablu
                  from Delhi, Delhi
                  Dec 16, 2020
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                  Hello,
                  I booked 4 rail tickets from Delhi to Bangalore and the money was deducted from PhonePe but there is no transaction detail in ixigo and no booking is done.
                  Pls help.
                  Ixigo customer support has been notified about the posted complaint.
                  View replies
                  Hey,

                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                  Thanks!
                  Team ixigo
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                    D
                    DharambirSingh
                    from Powai, Maharashtra
                    Dec 15, 2020
                    Resolved
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                    Resolved

                    I am Dharambir Singh.

                    Today around 0200 am I was booking Flight ticket from Delhi to Ranchi via your app.

                    I paid Rs 3311 via Internet banking but after deduction it showed payment time out. Neither flight ticket confirmed nor payment refunded to me.

                    PFA transition screen shot.

                    Kindly do the needful.
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 22, 2020
                    Ixigo Customer Care's response                     Hey,

                    Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                    Thanks!
                    Team ixigo
                    View replies
                    Resloved. I have received the deducted amount. Thanks a lot.
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                      S
                      shamilazak
                      from Powai, Maharashtra
                      Dec 15, 2020
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                      I tried booking a ticket from Mangalore central to Cannanore for 18th December 2020. My money got debited but the ticket is not booked. How do i get the refund?
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                      Thanks!
                      Team ixigo
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                        B
                        Bandi Anil Kumar
                        Dec 14, 2020
                        Resolved
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                        Resolved

                        Dear Sir,
                        On 14.12.2020, I was tried to book train ticket by using our ixigo app. In this case I have paid an amount of Rs. 499 by using phonepe app after that I did not get any ticket even after deducted my amount.
                        In view of this, you request to kindly refund my money amount of Rs. 499. I am also enclosed transaction details in attachment
                        for your reference

                        Thanking you
                        B. Anil Kumar
                        Ph.no: [protected]
                        Aug 15, 2021
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 22, 2020
                        Ixigo Customer Care's response                         Hey,

                        Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                        Thanks!
                        Team ixigo
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                          K
                          Kushveer choudhary
                          Dec 14, 2020
                          Resolved
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                          Resolved

                          Ixigo — Amount deducted from bank but tickets not booked
                          on Dec 14, 2020
                          I booked a ticket from jammu to delhi at 3:53as on 14 December 2020 for my self and i give my phone number and email id for booking from my id the amount is deducted but i didn't receive any mail aur messages from ixigo that your trip is booked can you please explain what is happening
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 22, 2020
                          Ixigo Customer Care's response                           Hey,

                          Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                          Thanks!
                          Team ixigo
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                            G
                            Gouri Shankar Sethi
                            Dec 14, 2020
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                            [protected] paying is le travenuse technology pvt ltd
                            Ixigo customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            The refund was failed for the shared booking ID. We have raised a manual refund request and the amount will be refunded in the next 7 days via payout link.

                            Please update your details once the link is received via email/SMS

                            Thanks
                            Team ixigo
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                              N
                              Newtan2020
                              Dec 13, 2020
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                              Today i booked 3 rail ticket from ixigo app and i paid the money from g pay.transactio was successful but the ixigo app does not showing anything and ticket did not booked
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                              Thanks!
                              Team ixigo
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                                E
                                ekta.sharma
                                Dec 13, 2020
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                                I did book ticket with booking ID: IF[protected]. I haven't received the refund yet. It's been more than 7 months. On IXIGO customer support it shows that cancelation was initiated in November. Firstly, why there was so much delay in initiating cancelation? It also shows that I may have to wait for another 4 months to get the refund. Kindly clarify.

                                I booked the ticket with 100% refund for cancelation policy. The flight got canceled due to covid.
                                Ixigo customer support has been notified about the posted complaint.
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                                  M
                                  Manishjangid95
                                  from Powai, Maharashtra
                                  Dec 12, 2020
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                                  Dear sir
                                  I reserved ticket in Train No. & Name : 02403/Pryj Jp Sf Sp
                                  PNR no [protected]
                                  Passenger Name
                                  1.BISHWANIT DAS 36 male
                                  2. BALARAM KARMAKAR 33 male
                                  Payment successful 570/- two time in phone pay .
                                  please return 570/- ruppes payment.

                                  User id manishjangid95
                                  [protected]
                                  Ixigo customer support has been notified about the posted complaint.
                                  Dec 12, 2020
                                  Updated by Manishjangid95                                   I booked a railway ticket using ixigo app and the transection was made through PhonePe. The transection was successful (paid Re. 570/-). But I got no confirmation of the ticket what so ever neither through SMS or email.

                                  [Rs.570 has been debited from your a/c no [protected] on[protected] towards UPI ID [protected]@ybi.
                                  Please refunded money in this transaction

                                  View replies
                                  Hey,

                                  Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                  Thanks!
                                  Team ixigo
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                                    R
                                    Rajput Roshan Singh
                                    from Powai, Maharashtra
                                    Dec 11, 2020
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                                    My money was deducted and ticket was not confirmed and refund was also not initiated on given time
                                    Ixigo customer support has been notified about the posted complaint.
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                                      G
                                      Gamal Pj
                                      from Powai, Maharashtra
                                      Dec 11, 2020
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                                      4022 rupees debited from acount but not booked ticket...
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Hey,

                                      Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

                                      Thanks!
                                      Team ixigo
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                                        V
                                        vmari616
                                        from Powai, Maharashtra
                                        Dec 11, 2020
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                                        I have cancelled my Train Ticket having PNR number 1.[protected] and 2. [protected] .Please see the attachments .but did not get the refund so for.Kindly do the needful.
                                        Thanks & Rgds
                                        venkateswaran.m
                                        Ixigo customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Customer,

                                        For PNR [protected], the refund is already processed in 2 parts of INR 305 and 210 with bank ARN[protected] and[protected]

                                        For PNR [protected], INR 305 already refunded with ARN[protected]. Please check your bank statement or connect with your bank customer care.

                                        Thanks
                                        Team ixigo
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