Ixigo Complaints & Reviews

Address: R2/13, ctpp colony motipura chowki, chhabra dis. baran RJ pin 325220

Dear Sir,
On Dated 28th July my flight cancelled new Delhi to Jaipur but my ticket refund not approved till now please clarify to me when I got my fund and why it was not done till now. and also cancellation confirmation given by indian airlines.
Regards
S. S. Panda

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Ixigo Customer Care

from Gurugram, Haryana

Sep 10, 2020

Verified Support

Hey Shiv,

Greetings from ixigo!

We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

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Team ixigo

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Money is debited but ticket is not booked

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Ixigo Customer Care

from Gurugram, Haryana

Sep 10, 2020

Verified Support

Hey Yatul,

Greetings from ixigo!

We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

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Address: Arijit Sengupta, Duliajan, Assam, 786602

I bought two indigo flight tickets from kumbhigram to gauhati & gauhati to new delhi journey date was 26/3/2020. Pnr no khwtvp. Flight was cancelled for lockdown. Still today i hv not received my refund fare. Otherwise my return ticket 7/4/2020 new delhi to dibrugarh by irctc refund fully tomorrow. Why not ixigo?

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Ixigo Customer Care

from Gurugram, Haryana

Sep 10, 2020

Verified Support

Hey,

We have initiated the cancellation and raised a refund request with the airline. The amount shall be refunded within the next 7-10 days.

Please reach out to us via www.ixigo.com/help for further assistance.

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Team ixigo

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Address: Mumbai

My name is rohit kumar. I book my train.. No02904.. Train name-golnden tample mail from mathura to mumbai central. By date 19aug2020for 30aug2020. My ticket is not clear by railway and my return don't return by your side. Trasection i'd isp2008190803388728674149. Sir kindly pls return my refund in my phone pay number-[protected].
Thank you sir

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Ixigo Customer Care

from Gurugram, Haryana

Sep 10, 2020

Verified Support

Hey Rohit,

Greetings from ixigo!

We could not locate the transaction with provided details. Please reach out to us via www.ixigo.com/help for further assistance.

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Team ixigo

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Bc tumari maa ki chut badve log ho tum log paisa cut jata hai tum log paisa return nahi de raha hai phone karo to phone ka reply nahi aata hai... phone ko utataney mey taklip hoti hai na tum logo ko... payment bej mujhe mera 1650 rs train booking ticket ka nahi to tumari maa ki chut gaand mar duga tumari company ki badvey log co founder, rajnish jaldi say nera paisa return kar you are fraud..

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I like to complain against ixigo for not refunding full amount as booked for flight from surat to goa to surat on dated[protected] for period[protected] to[protected]. Indigo has cancelled my ticket due to covid-19 but ixigo has refunded back amount till[protected]. Then after, ixigo ask me to cancel my ticket through their app and i did accordingly but they paid refund amount of rs. 5869/- against ticket booked amount of rs. 6938/-. They had deducted total amount of rs. 1069/- which includes 600 cancellation charges and 469 convenience fees. My complaint is like
1) 600 cancellations charges should not be levied as flight has been cancelled due to covid-19.
2) convenience fees shouldn’t levied as flight has been cancelled due to covid-19.

Kindly look into this matter and resolve my query as earliest

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We have initiated the refund for the cancellation and conveninece charges for INR 1069 and the amount shall reflect in the payment source by 15th September.

You can reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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Today I was ticketing from Ghaziabad to Lucknow from Lucknow Mail (02230). 331 Rupees deducted from my account as ticket fare but my ticket booking was not completed nor did I get my money back.

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Ixigo Customer Care

from Gurugram, Haryana

Sep 10, 2020

Verified Support

Hey Nadeem,

Greetings from ixigo!

We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

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Team ixigo

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I am complaining about the busticket i book on ixigo app. I had paid rs 1151 to le travenues technology pvt ltd through my upi id [protected]@oksbi but the ticket was not issue to me

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Sep 10, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

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Team ixigo

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Sir i was completing the process of booking rail ticket... Amount deducted from account but but... At last step of booking process... It became failed... And i got a message that the money will be credited in my account within 5/7 days but not com refund. My booking date 14/08/2020. My booking id - ixitr[protected] kushinagar lokmanya tilak

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Ixigo Customer Care

from Gurugram, Haryana

Sep 10, 2020

Verified Support

Hey Kuldeep,

Greetings from ixigo!

We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

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Team ixigo

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As i have given my upi address and i got payment request in my google pay. I've made the transaction. But after coming back to the ixigo app, there's no page showing my booking or my payment status or anything like that. So what's with this now?? I should atleast show either ticket is booked or not? So where's my money gone? What kinda service is this??...

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Address: Aurangabad ifib

Dear sir,
I, RavinderSingh kartar Singh Siledar DOB 11/03/1970 Aurangabad had applied for corona virus insurance through your app and money is credited from my bank account through UPI but I had not received policy and no refund of Rs 549/- for 1 year.
You are requested to please refund my money back.
Regards,
RavinderSingh kartar Singh Siledar
[protected] / [protected]

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Ixigo Customer Care

from Gurugram, Haryana

Sep 10, 2020

Verified Support

Dear Customer,

Greetings from ixigo!

We are unable to see your details. We would humbly request you to kindly reach out to us via www.ixigo.com/help for assistance.

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Team ixigo

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Address: Shivpuri pokharai begusarai ward no 36 behind mira nursing home

Please provided my railway ticket cancel refund in1194 rupees

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Aug 25, 2020

Updated by Mukesh Jaishwal Ticket not booked but deducted in my phonepe

Aug 25, 2020

Updated by Mukesh Jaishwal Please refund in my phonepe

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Ixigo Customer Care

from Gurugram, Haryana

Aug 25, 2020

Verified Support

Hey,

The amount shall be auto refunded if the booking was failed. For any further assistance, please reach out to us via www.ixigo.com/help

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Team ixigo

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Address: Somesar, pali, Rajasthan

Pnr-[protected].
Booking id-ixitr[protected].
Train name-surya nagri.
Date of journey[protected]
Trns id-7qk1180y69dbuzc1sp.
Boarding-pmy to. Bdts.
Passgrs.1. Vikas22m/2. Manoj vaishnav23m.
My ticket was cancelled but my amount is not refund

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Ixigo Customer Care

from Gurugram, Haryana

Aug 25, 2020

Verified Support

Hey,

Please note that the refund for the mentioned PNR was successful on 10th Feb. We can aslo see that you had raised a chargeback on this transaction which was accepted as well.

Please connect with your bank for further assistance. Please refer attached screenshot

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Team ixigo

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Address: 70 s.v.p road dongri

Railway ticket not booking deducted my account my money plzz my money refund my account 638. Date 24/08/20

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Ixigo Customer Care

from Gurugram, Haryana

Aug 25, 2020

Verified Support

Hey,

We are unable to lcoate any booking. Please reach out to us via www.ixigo.com/help for assistance.

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Team ixigo

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Address: Reliance smart pali

Website: Www.ixigo.con

Dear sir mujha mera refund amount abhi tak prapt nhi hua hai train booking dinak 7 February 2020 ko book kiya tha 8 February 2020 booking cancel ho gyi thi aur irctc na payment refund kar diya tha lekin ixigo sa mera payment refund nhi hua hai

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Ixigo Customer Care

from Gurugram, Haryana

Aug 25, 2020

Verified Support

Hey,

Your refund was successful from ixigo on 10th Feb. Also, we can see a chargeback on this transaction was raised by you which was also accepted.

Please refer attached screenshot and connect with your bank.

Thanks
Team ixigo.

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Ixigo Customer Care

from Gurugram, Haryana

Aug 25, 2020

Verified Support

Hey,

Please note that the refund was successful on 10th Feb. Also, you raised a chargeback on this transaction with was accepted successfully.

Please reach out to your bank for further assistance.

Thanks.

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Address: Ixigo app

Today 20/08/20 I am booked train ticket from LTT to JNH for 4 people from ixigo app. After payment done next page was not open and time was also laps and tickets not booked and payment was also not refunded amount is 7033 rupees. Please help me out of this. Thank you

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Ixigo Customer Care

from Gurugram, Haryana

Aug 25, 2020

Verified Support

Hey,

The amount should be auto refunded if the booking was failed. If not, please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo

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Sir i booked train ticket from Basti to Bandra for 07 October 2020, whole amount of 755 is deducted through phonpe upi but there is no proof of ticket, no ticket is generate i check my irctc account sir please give my money back otherwise i complaint this shameful act in consumer court
User id irctc ixigo is kuldeepsh2
Phone no is [protected]
Email [protected]@gmail.com
Phonepe no- [protected]
Booking date -20 August 2020, 08:07AM

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2020

Ixigo Customer Care's response Hey,

As checked the amount was auto refunded on 20th Augist itself and should have been credit by now. Please reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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I book a ticket basti(bst)to Bandra (BDTS) BY IXIGO CASH deducted my phonepe account after deduct ixigo become hanged and ticket not booked
So i want to refund my money

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Ixigo Customer Care

from Gurugram, Haryana

Aug 25, 2020

Verified Support

Hey,

The amount is auto refunded in such cases. Please reach out to us via www.ixigo.com/help if not yet received.

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Team ixigo

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TDR been filed on 03/07/2019 refund has been made by IRCTC on 03/08/2019 but refund amount is not yet credited to bank.

PNR Number [protected]

TDR refund case has been registered with NUMBER :[protected] on[protected]
I have messaged in this regard in IXIGO app but issue not resolved till today
Further there is no support service to talk with help desk except have to chat with autochatbox where queries are not getting resolved

I have mailed to IRCTC help desk but they are replying that amount is refunded so now the issue is with the service provider agent ie., ixigo through which ticket was booked

Aug 12, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2020

Ixigo Customer Care's response Dear Shravan,

We have sent you an email requesting some details. Please reply to the same email and shared the required document for us to proceed further with your refund.

Thanks
Team ixigo

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I booked a ticket via ixigo in January 2020 and the flight was cancelled. But still ixigo's system showed that i travelled by that ticket. Its been 8 months and they are just making excuses. Its been 8 months and they are still waiting for airline to confirm my refund. My 6500 is stuck for 8 months and they are paying no heed. Everytime when i ask for my refund status they aak for more time. Its their duty to get the confirmation from airline as soon as possible. I will attach some Twitter chat pics. I am a middle class maths teacher and 6500 means a lot to me. Ixigo is just delaying it by making excuses of airline confirmation.
Please look into this matter

Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2020

Ixigo Customer Care's response Kartik,

Your refund request is already raised under RA number [protected] and pending for approval from the airline.

We do not control the airline timelines and have raised the request following the prcoedure shared by the airline. We would be glad to process the refund once it is approved.

Thanks.
Team ixigo

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K

kartik prajapat

Sep 16, 2020

My ticket was cancelled in January and its your duty to finish with all these formalities (RA etc) as soon as ticket got cancelled. It was very sad to saw that i was the one who notified you about your app's bug about not updating my cancelled ticket. Your app was still showing that i have completed my journey. Your customer executive was not aware of my cancelled ticket. I was the one who made him update the system about the cancelled flight. Now its september and you are still making excuses. In your mail you said that my query will be closed by 15 september and now your customer executive (on twitter) is asking for some more time.
I have also sent a picture on your Twitter handle which clears that airline has initiated my refund from their side.
I am attaching the same for the reference of higher authorities here if they read my complaint

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 64

28th july flight cancellation refund

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Ticket booking payment done but not showing my ticket information

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refund amount not process full against flight booking

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Ticket fare deducted but Ticket not booked

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About the money deduct from my upi id but the ticket was not given

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Refund inquiry

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payment done - details not showing - ticket not booked

No refund of my money

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train service

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Railway ticket not booking deducted my account

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Payment debited from my account but tickets not booked

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Ticket not booked but cash deduct in my phonepe account

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Cash deduct in my account and ticket not booked

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Issue related to refund

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Refund stuck for 8 months

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