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3.5
Updated: Apr 9, 2026
Complaints 2445
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1586
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859
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Ixigo reviews & complaints page 64

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S
shashi kundar
Sep 8, 2020
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Dear concern,

Below mentioned my phone number [protected].

I have booked train tickets and paid via phone pay,
But the there is no trips showing in my app.. Please help and do the need full at earliest..

Thanks
Shashi kiran
Ixigo customer support has been notified about the posted complaint.
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Hey Shashi,

Greetings from ixigo!

We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
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    Z
    Zeeshanhafsa
    Sep 8, 2020
    Resolved
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    Resolved

    I have booked train waiting ticket from ixigo on 23.08.2020 from satna to ltt travelling date 29.08.2020 but ticket got cancelled due to ticket not confirmed but i didn't received my refund till now however on irctc site it is showing that refund has been credited to the bank with reference no. [protected] but i didn't received the refund and i have received email from irctc that dear customer,
    We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully. Please collect rs. 8430 from agent.

    And i had booked ticket from ixigo.
    Oct 1, 2020
    Complaint marked as Resolved 
    PAYMENT RECEIVED THANK YOU
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Sep 10, 2020
    Ixigo Customer Care's response     Hey Zeeshan,

    Greetings from ixigo!

    Please note that a refund for INR 8430 was successful from ixigo on 9th September and shall be credited to the payment source by 16th September.

    Thanks
    Team ixigo
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      A
      Anoopgs
      Sep 7, 2020
      Resolved
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      Resolved

      I booked a train ticket. Then when i made a payment option on the phonepe, the money went to the merchanat of le travenues technology ltd. Money i have to refund.
      Aug 6, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Sep 07, 2020
      Updated by Anoopgs       Amount deducted but not booking

      Verified Support
      Sep 10, 2020
      Ixigo Customer Care's response       Hey Anoop,

      Greetings from ixigo!

      We could not locate your details. Any payment against a failed bookking shall be auto refunded within 7 days. If not, please reach out to us via www.ixigo.com/help for further assistance.

      Thanks
      Team ixigo
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        S
        Shiv shankar Panda
        Sep 6, 2020
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        Address: R2/13, ctpp colony motipura chowki, chhabra dis. baran RJ pin 325220

        Dear Sir,
        On Dated 28th July my flight cancelled new Delhi to Jaipur but my ticket refund not approved till now please clarify to me when I got my fund and why it was not done till now. and also cancellation confirmation given by indian airlines.
        Regards
        S. S. Panda
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Hey Shiv,

        Greetings from ixigo!

        We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

        Thanks
        Team ixigo
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          Y
          Yatul Kelane
          Sep 6, 2020
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          Money is debited but ticket is not booked
          Ixigo customer support has been notified about the posted complaint.
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          Hey Yatul,

          Greetings from ixigo!

          We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

          Thanks
          Team ixigo
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            A
            Arijit Rinku Sengupta
            Sep 6, 2020
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            Address: Arijit Sengupta, Duliajan, Assam, 786602

            I bought two indigo flight tickets from kumbhigram to gauhati & gauhati to new delhi journey date was 26/3/2020. Pnr no khwtvp. Flight was cancelled for lockdown. Still today i hv not received my refund fare. Otherwise my return ticket 7/4/2020 new delhi to dibrugarh by irctc refund fully tomorrow. Why not ixigo?
            Ixigo customer support has been notified about the posted complaint.
            View replies
            Hey,

            We have initiated the cancellation and raised a refund request with the airline. The amount shall be refunded within the next 7-10 days.

            Please reach out to us via www.ixigo.com/help for further assistance.

            Thanks
            Team ixigo
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              A
              Agraz Anni Chaudhary
              Sep 6, 2020
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              Address: Mumbai

              My name is rohit kumar. I book my train.. No02904.. Train name-golnden tample mail from mathura to mumbai central. By date 19aug2020for 30aug2020. My ticket is not clear by railway and my return don't return by your side. Trasection i'd isp2008190803388728674149. Sir kindly pls return my refund in my phone pay number-[protected].
              Thank you sir
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey Rohit,

              Greetings from ixigo!

              We could not locate the transaction with provided details. Please reach out to us via www.ixigo.com/help for further assistance.

              Thanks
              Team ixigo
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                V
                Vijay Kumhar
                Sep 4, 2020
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                Bc tumari maa ki chut badve log ho tum log paisa cut jata hai tum log paisa return nahi de raha hai phone karo to phone ka reply nahi aata hai... phone ko utataney mey taklip hoti hai na tum logo ko... payment bej mujhe mera 1650 rs train booking ticket ka nahi to tumari maa ki chut gaand mar duga tumari company ki badvey log co founder, rajnish jaldi say nera paisa return kar you are fraud..
                Ixigo customer support has been notified about the posted complaint.
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                  C
                  Chimpu Lapsiwala
                  Sep 4, 2020
                  Resolved
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                  Resolved

                  I like to complain against ixigo for not refunding full amount as booked for flight from surat to goa to surat on dated[protected] for period[protected] to[protected]. Indigo has cancelled my ticket due to covid-19 but ixigo has refunded back amount till[protected]. Then after, ixigo ask me to cancel my ticket through their app and i did accordingly but they paid refund amount of rs. 5869/- against ticket booked amount of rs. 6938/-. They had deducted total amount of rs. 1069/- which includes 600 cancellation charges and 469 convenience fees. My complaint is like
                  1) 600 cancellations charges should not be levied as flight has been cancelled due to covid-19.
                  2) convenience fees shouldn’t levied as flight has been cancelled due to covid-19.

                  Kindly look into this matter and resolve my query as earliest
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 08, 2020
                  Ixigo Customer Care's response                   Dear Customer,

                  Greetings from ixigo!

                  We have initiated the refund for the cancellation and conveninece charges for INR 1069 and the amount shall reflect in the payment source by 15th September.

                  You can reach out to us via www.ixigo.com/help for further assistance.

                  Thanks
                  Team ixigo
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                    N
                    Nadeem Diwan
                    Sep 2, 2020
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                    Today I was ticketing from Ghaziabad to Lucknow from Lucknow Mail (02230). 331 Rupees deducted from my account as ticket fare but my ticket booking was not completed nor did I get my money back.
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Hey Nadeem,

                    Greetings from ixigo!

                    We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

                    Thanks
                    Team ixigo
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                      J
                      Jenilsius mujai
                      Aug 31, 2020
                      Resolved
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                      Resolved

                      I am complaining about the busticket i book on ixigo app. I had paid rs 1151 to le travenues technology pvt ltd through my upi id [protected]@oksbi but the ticket was not issue to me
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 10, 2020
                      Ixigo Customer Care's response                       Dear Customer,

                      Greetings from ixigo!

                      We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

                      Thanks
                      Team ixigo
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                        R
                        [email protected]
                        Aug 30, 2020
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                        Sir i was completing the process of booking rail ticket... Amount deducted from account but but... At last step of booking process... It became failed... And i got a message that the money will be credited in my account within 5/7 days but not com refund. My booking date 14/08/2020. My booking id - ixitr[protected] kushinagar lokmanya tilak
                        Ixigo customer support has been notified about the posted complaint.
                        View replies
                        Hey Kuldeep,

                        Greetings from ixigo!

                        We could not locate your details. Please reach out to us via www.ixigo.com/help for further assistance.

                        Thanks
                        Team ixigo
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                          R
                          Revanth Nutenki
                          Aug 30, 2020
                          Resolved
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                          Resolved

                          payment done - details not showing - ticket not booked

                          As i have given my upi address and i got payment request in my google pay. I've made the transaction. But after coming back to the ixigo app, there's no page showing my booking or my payment status or anything like that. So what's with this now?? I should atleast show either ticket is booked or not? So where's my money gone? What kinda service is this??...
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                          B
                          bgsiledar
                          Aug 26, 2020
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                          Address: Aurangabad ifib

                          Dear sir,
                          I, RavinderSingh kartar Singh Siledar DOB 11/03/1970 Aurangabad had applied for corona virus insurance through your app and money is credited from my bank account through UPI but I had not received policy and no refund of Rs 549/- for 1 year.
                          You are requested to please refund my money back.
                          Regards,
                          RavinderSingh kartar Singh Siledar
                          [protected] / [protected]
                          Ixigo customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          Greetings from ixigo!

                          We are unable to see your details. We would humbly request you to kindly reach out to us via www.ixigo.com/help for assistance.

                          Thanks
                          Team ixigo
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                            M
                            Mukesh Jaishwal
                            Aug 25, 2020
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                            Address: Shivpuri pokharai begusarai ward no 36 behind mira nursing home

                            Please provided my railway ticket cancel refund in1194 rupees
                            Ixigo customer support has been notified about the posted complaint.
                            Aug 25, 2020
                            Updated by Mukesh Jaishwal                             Ticket not booked but deducted in my phonepe

                            Aug 25, 2020
                            Updated by Mukesh Jaishwal                             Please refund in my phonepe

                            View replies
                            Hey,

                            The amount shall be auto refunded if the booking was failed. For any further assistance, please reach out to us via www.ixigo.com/help

                            Thanks
                            Team ixigo
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                              V
                              Vicky Malviya
                              Aug 25, 2020
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                              Address: Somesar, pali, Rajasthan

                              Pnr-[protected].
                              Booking id-ixitr[protected].
                              Train name-surya nagri.
                              Date of journey[protected]
                              Trns id-7qk1180y69dbuzc1sp.
                              Boarding-pmy to. Bdts.
                              Passgrs.1. Vikas22m/2. Manoj vaishnav23m.
                              My ticket was cancelled but my amount is not refund
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Hey,

                              Please note that the refund for the mentioned PNR was successful on 10th Feb. We can aslo see that you had raised a chargeback on this transaction which was accepted as well.

                              Please connect with your bank for further assistance. Please refer attached screenshot

                              Thanks
                              Team ixigo
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                                B
                                Bini1432
                                Aug 24, 2020
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                                Address: 70 s.v.p road dongri

                                Railway ticket not booking deducted my account my money plzz my money refund my account 638. Date 24/08/20
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Hey,

                                We are unable to lcoate any booking. Please reach out to us via www.ixigo.com/help for assistance.

                                Thanks
                                Team ixigo
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                                  K
                                  [email protected]
                                  Aug 21, 2020
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                                  Address: Reliance smart pali
                                  Website: Www.ixigo.con

                                  Dear sir mujha mera refund amount abhi tak prapt nhi hua hai train booking dinak 7 February 2020 ko book kiya tha 8 February 2020 booking cancel ho gyi thi aur irctc na payment refund kar diya tha lekin ixigo sa mera payment refund nhi hua hai
                                  Ixigo customer support has been notified about the posted complaint.
                                  View replies
                                  Hey,

                                  Your refund was successful from ixigo on 10th Feb. Also, we can see a chargeback on this transaction was raised by you which was also accepted.

                                  Please refer attached screenshot and connect with your bank.

                                  Thanks
                                  Team ixigo.
                                  Reply
                                  Hey,

                                  Please note that the refund was successful on 10th Feb. Also, you raised a chargeback on this transaction with was accepted successfully.

                                  Please reach out to your bank for further assistance.

                                  Thanks.
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                                    P
                                    palvinod98
                                    Aug 20, 2020
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                                    Address: Ixigo app

                                    Today 20/08/20 I am booked train ticket from LTT to JNH for 4 people from ixigo app. After payment done next page was not open and time was also laps and tickets not booked and payment was also not refunded amount is 7033 rupees. Please help me out of this. Thank you
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Hey,

                                    The amount should be auto refunded if the booking was failed. If not, please reach out to us via www.ixigo.com/help for assistance.

                                    Thanks
                                    Team ixigo
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                                      K
                                      Kuldeepsh2
                                      from Basti, Uttar Pradesh
                                      Aug 20, 2020
                                      Resolved
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                                      Resolved

                                      Sir i booked train ticket from Basti to Bandra for 07 October 2020, whole amount of 755 is deducted through phonpe upi but there is no proof of ticket, no ticket is generate i check my irctc account sir please give my money back otherwise i complaint this shameful act in consumer court
                                      User id irctc ixigo is kuldeepsh2
                                      Phone no is [protected]
                                      Email [protected]@gmail.com
                                      Phonepe no- [protected]
                                      Booking date -20 August 2020, 08:07AM
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 25, 2020
                                      Ixigo Customer Care's response                                       Hey,

                                      As checked the amount was auto refunded on 20th Augist itself and should have been credit by now. Please reach out to us via www.ixigo.com/help for further assistance.

                                      Thanks
                                      Team ixigo
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