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Ixigo Complaints & Reviews

www.ixigo.com

3.5

Updated: Oct 6, 2026

Complaints 2449

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1588

Unresolved

861

Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍

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Ixigo reviews & complaints page 64

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I am writing to you to raise an issue about: IXIGO Train Services

The issue that I have experienced was: I was booking ticket on 9/8/2020. and 3464 amt got debited
but ticket was not booked. I haven't received any trans ID for that. I already Complaint against this lot
of time on tara chat help desk. Every time they are telling you will received refund 7-10 days. Already
1 and half month is over but still not received any refund. They give me Complaint id and conversation ID is
[protected].

It occurred on: 9/08/2020

Refund my 3464 Amt ASAP

I look forward to your prompt response on this matter. I would like to keep a complete record of my
case, so please reply back via this email account.

Ticket Number: IXITR[protected]

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2020

Ixigo Customer Care's response Hey,

Apologies for the delay and inconveninece. We can see the booking was failed but auto refund was not initiated.

We are getting the refund processed and it will be credited by 19th October

Thanks
Team ixigo

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Address: At pune

Please bus booking process completed and amount debited my debit card but not service provid
Please return to my amaunt

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Sep 30, 2020

Verified Support

Dear Yogesh,

Please note that the refund was successful same day i.e on 25th September to the payment source and shall be credited by 2nd October.

Please reach out to us via www.ixigo.com/help incase it does not reflect within the shared timeline.

Thanks
Team ixigo

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23 sep. I am booked a bus ticket for bikaner to jaipur in bus, payment debited but ticket not booked..
So plz refund my money..

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Sep 30, 2020

Verified Support

Hey Umashankar,

Greetings from ixigo!

We could locate the booking or your account details. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo

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Dear team,
I have booked flight ticket from ixigo ranchi to mumbai flight name : go air g8 5168 departure : sun 13 sep 2020 14:00 arrival : sun 13 sep 2020 16:00 pnr no :p4lz2f but flight got cancelled so i didn't received my refund yet as it is more than 15 days so please do the needfull and give my refund as soon as possible:

Ticket booking id : amin

Aug 9, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Ixigo Customer Care's response Hey,

We have raised a full refund request and the amount as applicable from the airline shall be refunded within the next 7 days.

Incase of full refund insurance fee for INR 4632 would be non refundable.

Thanks
Team ixigo

Verified Support

Sep 30, 2020

Ixigo Customer Care's response Hey Zeeshan,

Refund for INR 26115 was successful on 29th September and shall relect in the payment source by 6th October.

Thanks
Team ixigo

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Hey, i'm mehnaz mohammed meerasha and i tried to book a bus ticket through ixigo from ahmedabad to mumbai dated 24th of september 2020, and selected the upi payment option to claim the extra 20rs cashback offer which directed me to my google pay application and i proceeded with all the formalities and money was debited from my account but when i went and checked in my ixigo app, there was no evidence of the transaction i just made.

Hereby i am attaching the screenshot of the payment receipt i got from google pay.
Phone number - [protected]
Email address - [protected]@gmail.com

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Hey,

Your account details are hidden and hence we are unable to check. Please reach out to us via www.ixigo.com/help.

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Team ixigo

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Address: Gurugram

We have booked a flight from ixigo to travel in April 2020. But due to lockdown the flight was cancelled
As mentioned by DGCA that we can book flight by using credit shell
But now when I am trying to book flight with credit shell Its failing
When I contacted ixigo they are telling we cant use credit shell and whole money will be refunded
But when I ask then when it will get refund they don't have any answer
Please look at it and ask them to refund our money
PNR:
ZMWKWD
FDW5XL
PQGJ9B
LGYK2C

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Customer,

We can see that refund for PNR LGYK2C was successful on 23rd September with ARN[protected]. For remaining 3 PNRs we have raised the refund request and shall update you within the next 7 days.

Thanks
Team ixigo

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I tried to book the train from bengaluru cant to perambur on 13.11.2020 in ixigo app. All the formats are finished and payment is also processed successful via upi (Phonepe). But ticket is not booked and not showing the confirmation message. Kindly refund my amount.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Hey,

If the booking was failed the amount should have been auto refunded by now.

Please reach out to us via www.ixigo.com/help incase you have not received it yet.

Thanks
Team ixigo

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Sir, i had booked a train ticket in ixigo from valsad to satna on[protected] at 7:20pm... I had paid for it about 663rs
But i couldn't received a ticket yet.
So what can i do to get back my money.
Kindly send ur response

Ixigo customer support has been notified about the posted complaint.

Sep 22, 2020

Updated by Poojapatel I had booked a train ticket from valsad to satna on[protected]..at 7:20pm.
I had already paid for it about 663rs
Money had been deducted but ticket is not booked yet...
So sir, what can I do to get my money back ...
Kindly send ur response

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Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Hey Pooja,

If the booking was failed the amount should have been auto refunded by now.

Please reach out to us via www.ixigo.com/help incase you have not received it yet.

Thanks
Team ixigo

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I booked bus ticket through your app but it doesn't confirmed my money is deducted from Paytm and also I didn't get any return money.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Hey Karan,

The amount is auto refunded within 7 days in case of failed booking. Please reach out to us via www.ixigo.com/help incase you have not received it yet.

Thanks
Team ixigo

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I have booked ticket on 19 sept 20 from lucknow to bhopal... I have paid the amount and amount is deducted from my google play... But ticket has not generated..

Ixigo customer support has been notified about the posted complaint.

Sep 19, 2020

Updated by Ritu Saundarya I have my money refund

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Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Hey Ritu,

The amount is auto refund within 7 days in case of failed booking. Please reach out to us via www.ixigo.com/help incase you have not received it yet.

Thanks
Team ixigo

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Address: Airforce station naliya

My flight was cancelled and money was refunded to ixigo by spice jet on 29 aug 20 ..it's been 20 days and my refunded amount was not credited to my account.my pnr for the flight was FFKI5X and flight was booked on 15 aug 20..I tried calling ixigo customer care but the call is always busy ..kindly help

Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We can see that the refund was successful on 18th September with ARN[protected]

Let us know incase not received via www.ixigo.com/help.

Thanks
Team ixigo

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Address: Bahadrabad haridwar uk

I was booking a flight ticket from ixigo
Was debited. I have also received a payment confirmation from cashfree. But the ticket was not booked. The payment was made from the cashfree gateway. Please refund my money.
Order id: ixi-gqsgizpw0pvnp61mld-1
Cashfree reference id:[protected]
Paid date 06/09/2020

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Customer,

The amount will be refunded to the payment source within the next 7 days.

Let us know for any further assistance.

Thanks
Team ixigo

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Address: mahpur muzaffar bihar, gaurav

My ticket is not booked but my amount has been translation my upi id [protected]@pyatm

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Hey,

The amount should have been auto refunded if the booking was failed.

Please reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo

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Address: Room no4 Syed Mehbob chawl Nityanand Nagar Ghatkopar

Sir,
I have booked a ticket from kurla terminus to trivandrum on 19th September 2020 but I could not get the ticket as i forgot my password my number [protected]

Ixigo customer support has been notified about the posted complaint.

Sep 16, 2020

Updated by Muthukumar Moopanar Please mail my ticket in my mail id [protected]@hotmail.com

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Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Customer,

We can see that payment for INR 928 was refunded on 16th September with ARN[protected] to the selected UPI source.

Please let us know for any further assistance via www.ixigo.com/help

Thanks
Team ixigo

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Address: thelkadih. post-maharum kalan, defence service

Return may money sir please check the my details no conform my air tickets sir please refund my money sir..

Ixigo customer support has been notified about the posted complaint.

Sep 15, 2020

Updated by Lileshwar Verma Gram+post--maharum kalan
Distric ---- rajnandgaon
State --- chhattisgarh
Pin[protected]

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Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Customer,

We were unable to understand the exact issue.

Please reach out to us via www.ixigo.com/help for any assistance.

Thanks
Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Customer,

We are unable to find any details. Request you to kindly reach out to us via www.ixigo.com/help.

Thanks
Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Customer,

In case of booking failure, the payment is auto refunded within 7 days.

Please reach out to us via www.ixigo.com/help in case you have not received the amount.

Thanks
Team ixigo

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I was booking flight ai 408 which was scheduled at 12:20 pm on 23rd september.
I did transaction from phonepe. Transaction completed but i didnt got any email confirmation and in apps it's showing no transaction done yet. No booking has been done.

Afterall, my payment has been done. I mean money got deducted from my account but i didnt got any tickets.

Sir please help me out of this.
I will be very thankful to you.

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Ixigo Customer Care's response Dear Customer,

In case of booking failure, the payment is auto refunded within 7 days.

Please reach out to us via www.ixigo.com/help in case you have not received the amount.

Thanks
Team ixigo

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Address: Essen speciality films Pvt Ltd rajkot gujarat 360024

I have booked ticket on ixigo app but tickets not booked my payment has been deductions from my account

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Customer,

In case of booking failure, the payment is auto refunded within 7 days.

Please reach out to us via www.ixigo.com/help in case you have not received the amount.

Thanks
Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Customer,

In case of booking failure, the payment is auto refunded within 7 days.

Please reach out to us via www.ixigo.com/help in case you have not received the amount.

Thanks
Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Customer,

In case of booking failure, the payment is auto refunded within 7 days.

Please reach out to us via www.ixigo.com/help in case you have not received the amount.

Thanks
Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Customer,

In case of booking failure, the payment is auto refunded within 7 days.

Please reach out to us via www.ixigo.com/help in case you have not received the amount.

Thanks
Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Customer,

In case of booking failure, the payment is auto refunded within 7 days.

Please reach out to us via www.ixigo.com/help in case you have not received the amount.

Thanks
Team ixigo

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Address: gurgaon

I have booked train reservation ticket with PNR
i) [protected] Booking ID ixitr[protected] on 23.03.2020 from bgp to patna
ii) [protected] Booking ID IXITR[protected] on 11.05.20 from hwh to kpd
iii)[protected] Booking ID ixitr[protected] on 10.05.2020 from bgp to hwh.
Due to Covid 19 all the train is cancelled and railway cancelled booking.Also IRCTC make refund to our travel agent IXIGO . But till now ixigo didn't make payment to me. After several reminder and chatting no resolution till now.

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Customer,

The booking details are hidden and we are unable to check and assist here. Please connect with us via www.ixigo.com/help for assistance on this.

Thanks
Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Customer,

You booking details are hidden and hence we are unable to assist you here.

Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo

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I have book a bus ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the google pay but there is no ticket or booking showing on ixigo app.

I booked ticket on 13 September 2020.

I want refund money that has been deducted from my bank account using google pay as you also see in the screenshot i have provided.

Bus ticket - 13 September 2020 APSRTC Super Luxury - 5007 duttalur to vijayawada

Payment deducted - RS 460

Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Ixigo Customer Care's response Dear Customer,

In case of booking failure, the payment is auto refunded within 7 days.

Please reach out to us via www.ixigo.com/help in case you have not received the amount.

Thanks
Team ixigo

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I had my tickets cancelled in the month of 15th may 2020 and haven't received the refund yet, the refund was supposed to be reflected in the account post cancellation
Please look into the matter asap

Ixigo customer support has been notified about the posted complaint.

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Ixigo Customer Care

from Gurugram, Haryana

Sep 29, 2020

Verified Support

Dear Vikram,

We are unable to locate your booking details. Please reach out to us via www.ixigo.com/help for assistance if the issue is not already resolved.

Thanks
Team ixigo

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