Ixigo Complaints & Reviews

I was try to book my train tickets from ixigo trains application. Amount has debit from my account but i didn't get any information about my ticket from your side. Please, inform me immediately!

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Address: Virar east phoolpada road

Sir maine tickit booked kiya ixigo se hmara tickit booked nh hua or google pay se payment deduct ho gya my upi transaction id[protected] hai so plz refund payment

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Travel on 21 June from jaipur to Mumbai, spicejet flight 279, PNR KE2DHQ, I had to paid twice same amount (4001) for the same booking of one seat, due to technical issues of ixigo, Ixigo not refunding my extra 4001 rs, for proof i have attached screenshot of transactions made to ixigo

+1 photos

Jun 24, 2020

Complaint marked as Resolved

I got. My refund successfully, Thank u very much, resolution got in just 2 days, great service

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Jun 23, 2020

Updated by RamdevSingh245356 Adding extra screenshot

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On 14th march 2020, i have booked a train ticket using ixigo app and they have debited the payment amount from my account but the ticket couldn't initiated so they have refunded the amount on 21th march 2020 and when i approached them, they said they processed my amount and please reach out my bank. So it's been few months now and i haven't got any money yet. The amount to be credited is around 2900 rs. So please do the needful as soon as possible.

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Address: Gurugram

Sir,

I was booking my ticket on 20.06.20 at around 1515 hrs for Hydrabad from Chandigarh. But during booking transaction of 8000/- rs was deduction from my bank account with reference no. INB IXIGO TEC_PGAMES payments: [protected]IGAIUYZZT8.

Immediately error occurred & booking was not completed.
I received whatsup message that "Hey Jaideep,
Looks like your payment wasn’t completed.
To complete your Chandigarh - Hyderabad, 6E274 flight booking for 23 Jun 2020, please click on this link: https://ixi.to/TEA1LF26s7
For other flight options, please continue here: https://ixi.to/UEA1LF26s7 | In case you have received a payment success SMS from your bank, then please ignore this message."

Then again tried for booking & completed with again deduction of 8009/-rs from my bank account with reference no.INB IXIGO TEC_PGAMES payments: [protected]IGAIUZGSO0 with confirmed booking detail no. IF[protected], PNR No.TIJ16M.

So pl refund my previous transaction amount 8009/-rs against transaction no.INB IXIGO TEC_PGAMES payments: [protected]IGAIUYZZT8 from my SBI bank account on 20.06.20.
Detail of all documents attached.

Kindly do the needful on priority.

Regards.
Jaideep Kumar Verma
[protected].

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Jun 22, 2020

Updated by J.D. VERMA Ixigo — Transaction of 8009/- rs error

1 Review
Gurugram, India
J J.D. VERMA on Jun 22, 2020
Mark as Resolved

Sir,

I was booking my ticket on 20.06.20 at around 1515 hrs for Hydrabad from Chandigarh. But during booking transaction of 8000/- rs was deduction from my bank account with reference no. INB IXIGO TEC_PGAMES payments: [protected]IGAIUYZZT8.

Immediately error occurred & booking was not completed.
I received whatsup message that "Hey Jaideep,
Looks like your payment wasn’t completed.
To complete your Chandigarh - Hyderabad, 6E274 flight booking for 23 Jun 2020, please click on this link: https://ixi.to/TEA1LF26s7
For other flight options, please continue here: https://ixi.to/UEA1LF26s7 | In case you have received a payment success SMS from your bank, then please ignore this message."

Then again tried for booking & completed with again deduction of 8009/-rs from my bank account with reference no.INB IXIGO TEC_PGAMES payments: [protected]IGAIUZGSO0 with confirmed booking detail no. IF[protected], PNR No.TIJ16M.

So pl refund my previous transaction amount 8009/-rs against transaction no.INB IXIGO TEC_PGAMES payments: [protected]IGAIUYZZT8 from my SBI bank account on 20.06.20.
Detail of all documents attached.

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I have booked this ticket for my wife and son to travel during the summer vacation and it was booked in advance when there were no fear of covid-19 exist in our country.

Now due to the impact of this pandemic when life of everyone is going through a difficult phase i too suffer a lot. I have purchased this ticket through my hard earned money and now it seems going to be wasted because of the poor approach of ixigo and air india.

You are giving me option to reschedule my flight untill sep 2020 which more sounds like foolish as covid still exist in our country and we started to reach the peak now so in this uncertain situation how can you expect me to reschedule my flight in september and that too after paying the charges of increased fair. When all other airlines is giving choice to add booking amount as credit balance which you can use for your future bookings then why not me. So, either give me my full amount refund or give me credit balance as it is not my fault that airline operations is on halt in entire country.

Please provide some solution or i will approach dgca as i can't let go my booking fee like this

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Address: 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002.

Free look cancellation:

As discussed with your agent pratyush on 21jun2020 at 10:37pm ist - call reference number# (It was empty as i haven't received call ref number after 15 mints wait). Kindly process my refund this ticket it has insured.
Inorder to catch this flight i traveled around 350+kms and reached hyderabad airport. After reaching the airport i came to know this flight has been cancelled. However neither spicejet nor ixigo failed to pass the information prior. I was waiting at the airport for seeking help for nearly 3hrs and none of spicejet agents nor ixigo agents were helpful to address my issue. I was very unhappy with such costly services with more lag in communication.

Appreciate if someone can call back and let me know the status.

Regards
Siddiq
[protected]

+1 photos

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S

siddiqalijaipur

Jun 25, 2020

any update on this

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I booked 2 flight tickets during the covid-19 pandemic when the flight services temporarily took place. The tickets were booked with a cancellation fee too. Due to the pandemic, the flight services got closed. Still i have not got the refund of the two tickets. I hope so the money be refunded asap.

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I am trying to reach ixigo customer care using different options but it's useless. Phone gets disconnected or don't ger any option to go further sent mail but no reply. Air asia has refunded the amount in may but i haven't got it. Every time do i need to chase for it??? I need my money with interest now. As u are using it since 2 month's
I got confirmation from air asia that they have processed the refund around 06.05.2020 to the booking company that is ixigo.

There case no no 56655680.

I have attached a screen print, can you urgently confirm when will it be credited to my account as i tried calling your help line no but no use as usual.

I need an urgent reply on this.

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Address: Ixigo

PNR [protected] refund not received

+1 photos

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Jun 19, 2020

Updated by karuna tupe PNR [protected]
Train ticket refund not received

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K

karuna tupe

Jun 21, 2020

Yeah this ticket was booked
Ticket cancelled covid 19

Train refund not received - Comment #3694918 - Image #0

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K

karuna tupe

Jun 21, 2020

This ticket was booked
Ticket cancelled covid19

Train refund not received - Comment #3694948 - Image #0

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K

karuna tupe

Jun 28, 2020

Please help me..
No mail & no call for Ixigo.
Ixigo is fraud not intiated the refund of canceled train ticket..

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Address: Hyderabad

Money debited but booking not successful
Please return my money

+1 photos

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Ixigo Customer Care

from Gurugram, Haryana

Jun 20, 2020

Verified Support

Dear Customer,

Greetings from ixigo!

We wish to inform you that in case of money being deducted and ticket not booked the deducted amount will be auto refunded in days to the source account.

For any other assistance please do let us know.

Regards,
Team ixigo

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Address: Mumbai

Today i booked ticket of rs 6471
Amount deducted but booking not confirmed and no details are showing.

+1 photos

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Jun 19, 2020

Updated by shiivuu5655 I want my full refund immediately

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Ixigo Customer Care

from Gurugram, Haryana

Jun 20, 2020

Verified Support

Dear Customer,

Greetings from ixigo!

We wish to inform you that refund of the said amount has already been initiated and it will be credited into your account in 7 days.

Regards,
Team ixigo

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Address: Gurugram

My name is sajid.
I booked flight from pune to ranchi on 18 june 2020 7:35 pm through ixigo for the time schedule 3 july 2020. The ixigo provided the link to payment through upi. I have made my payment of rs. 6307 through phone pe.
My transaction is successful but no ticket booked or no further information given about the flight.
Also there is customer support from ixigo.
I want my refund.
Please look into the matter and please refund my money.

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that refund has been initiated and will be credited in 7 days.

Regards,
Team ixigo

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Money was deducted but flight was not booked. There is no customer service to ask about it and haven’t received any refund.

+1 photos

Jun 18, 2020

Complaint marked as Resolved

No I didn’t recieve any refund. They had mailed me but there is no transaction id written in it. I don’t think they have processed my refund, and there is no way to contact them. Please help

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Dear sir,
I have booked below ticket for my daughter for 15th march and same was cancelled by airline. I have not received the refund till now. When i am cancelling the ticket as per chatboat. The refund amount is only 771. Whereas it should be full amount 6520. Kindly look in the matter and expedite the refund process. As per information airline has paid full amount to you on 15th of march itself. As per your last message to assure to pay the amount by 15th of june.
Regards

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As the flight got cancelled due to covid 19 they have provided a credit shell to us and therefore we started booking a flight fro july but no longer it took to realize that ixigo dosen't have credit shell redeem option by its own so i contacted there customer care on june 10 2020 but till now there is no response i have called them over 25 times and now they are not reachable. I want to redeem my credit shell as that is my money ot there they have opens a business just to make people fool. Worst customer care service and pathetic company i have ever seen in airlines dealer sector.

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I booked flight on 17th jun 2020 from pune to nagpur and payment was completed but i havn't recived any booking confirmation form airline nor ixigo.

I have done google pay in favor o[censored]pip2m[protected]le travenaxis.

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Address: Le Trevenues technology private limited, Gurugram

Website: Ixigo

Transaction details - 1026#if[protected]
Ticket deduction worth - 3493₹
Payment completed and paid to le trevenues technology private limited on[protected] at 7:32 p. M. Ist

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Address: Chakan,Pune,Maharashtra 410501

Dear ixigo train,
I try to book a ticket on 12june 2020 from pune to danapur train no 02149
The amount of ticket 472rs is debited in my upi id but booking not successful how this possible
I request to you please kindly look this mater and refund my 472rs amount

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इस पी एन आर नम्बर [protected] जिसकी यात्रा दिनांक 18/6/2020 को होनी थी उस ट्रेन को रेलवे द्वारा कैंसिल कर दिया गया है, किन्तु अभी तक कंपनी द्वारा रिफंड मेरे खाते में नही ट्रांसफर किया है, मैं कंपनी को कई ईमेल भी भेज चुका हूँ, किन्तु कंपनी ने कोई जवाब नही दिया और ना ही रिफंड भेजा, क्या कारण क्योँ नही रिफण्ड भेजा जा रहा है,

Jun 17, 2020

Complaint marked as Resolved

My email is [email protected] plz reply me on this email regarding my refund complaint my mobil No.09456294269

Ixigo Complaints & Reviews

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Ixigo reviews & complaints page 69

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