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Ixigo Complaints & Reviews

3.5
Updated: Apr 9, 2026
Complaints 2445
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1586
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Ixigo reviews & complaints page 69

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R
RRR Brothers
Jun 30, 2020
Resolved
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Resolved

Dear sir,

My transaction was failed but my payment was not received.
So, kindly i request you please refund my transaction as soon as possible.
Some ixigo i'd details are given below:-
Name - rohit yadav
Email [protected]@gmail.com
Contact no-[protected]
Upi i'[protected]@okhdfcbank.
Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Jun 30, 2020
Updated by RRR Brothers
Yesterday I complained but nobody giving any response

So, kindly I request you sir plz solve my problem
Verified Support
Jul 04, 2020
Ixigo Customer Care's response
Dear Customer,

Greetings from ixigo!

We wish to inform you that refund request has been raised with the team concern and it will be resolved soon.

Regards,
Team ixigo
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    M
    manisha nikam
    from Mumbai, Maharashtra
    Jun 30, 2020
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    My money deducted from my bank but ixigo not booked my ticket i already sent the feedback and mails but no reply till now.
    Details:
    Mobile [protected]
    Ixigo customer support has been notified about the posted complaint.
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      R
      Rekha Samant
      Jun 29, 2020
      Resolved
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      Resolved

      Dear sir/ma'am
      On 24th of june i tried to book my ticket from bareilly to asansol jn west bengal. I tried payment from my amazon upi.in first attempt payment failed and i received message about it.in second attempt amount deducted from my account but i didnt receive any message about it. This second attempt transaction is also not showing up in my ixigo app account. For your convenience i am attaching my bank payment reference id. Please look into it. Either book my ticket or refund me my money.
      Thank you
      Rekha samant
      Aug 13, 2021
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Jul 04, 2020
      Ixigo Customer Care's response
      Dear Rekha,

      Greetings from ixigo!

      We would request you to please share your booking details with us over chat support so that our team can assist you better.

      Regards,
      Team ixigo
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        R
        Rekha Samant
        Jun 29, 2020
        Resolved
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        Resolved

        Dear sir/ma'am
        Yesterday i tried to book my ticket from bareilly to asansol jn west bengal. I tried payment from my amazon upi.in first attempt payment failed and i received message about it.in second attempt amount deducted from my account but i didnt receive any message about it. This second attempt transaction is also not showing up in my ixigo app account. For your convenience i am attaching my bank payment reference id. Please look into it. Either book my ticket or refund me my money.
        Thank you
        Rekha samant
        Aug 7, 2021
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Jul 04, 2020
        Ixigo Customer Care's response
        Dear Rekha,

        Greetings from ixigo!

        We would request you to please share your booking details with us over our chat support so that we can assist you better.

        Regards,
        Team ixigo
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          T
          Tyakshipa
          Jun 29, 2020
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          Address: Mohd Wazir c/o Abdul Rauf r/o Leh ladakh

          Sir hum na 29 march ka ticket booked kiya tha larkin abhi tak refund nhi hova... Pnr number h5izrs... Plzzzz contact [protected] all the three person are my labour
          Ixigo customer support has been notified about the posted complaint.
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            R
            RRR Brothers
            Jun 28, 2020
            Resolved
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            Resolved

            Address: Pajarabhiri, Bhagausa, Sant kabir nagar (UP)

            Dear sir,
            My transaction was failed but payment doesn't received,
            So kindly i request you plz solve my issue.
            Order i'd given below:-
            Order id: ixitr[protected]
            Order id: ixitr[protected]
            There are two order i'd shown here in my i'd.
            Gmail i'd: - [protected]@gmail.com
            Upi i'd:[protected]@okhdfcbank
            Aug 14, 2021
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Jul 04, 2020
            Ixigo Customer Care's response
            Dear Customer,

            Greetings from ixigo!

            We wish to inform you that issue has been raise to the team concern and it would be resolved soon.

            For quick assistance please visit our 24/7 chat support.

            Regards,
            Team ixigo
            Dear sir,
            Today's 8th days but my money was not refundable.
            So kindly I request you please do it fast sir
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              M
              Malik Umer Mukhtiyar
              from Bengaluru, Karnataka
              Jun 27, 2020
              Resolved
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              Resolved

              Hi my ixigo booking is cancelled by airline due to covid 19 crises and i want to reschedule my booking and unfortunately since last 3 days i am approaching to ixigo customer care and i am not getting proper response which diminished my experience about ixigo. And i have an emergency to travel to destination and i am looking forward to get my query resolved asap
              Aug 7, 2021
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Jul 04, 2020
              Ixigo Customer Care's response
              Dear Customer,

              Greetings from ixigo!

              We are unable to track any booking details. Please share the same with us over our 24/7 chat support so that we can assist you better.

              Regards,
              Team ixigo
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                R
                Rashmi1126
                from Hāora, West Bengal
                Jun 27, 2020
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                Address: Behind gokul marbles kestopur kolkata

                Money deducted from my account on 26 june and also on 27 june. I made the payment through phone pay upi. Please look into the issue and please refund my money as early as possible.
                Ixigo customer support has been notified about the posted complaint.
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                  T
                  Tokeer farooqui
                  from Hāora, West Bengal
                  Jun 26, 2020
                  Resolved
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                  Resolved

                  Address: STATION ROAD GHOSIPURA

                  I booked a guna ticket from bilaspur via ixigo app on[protected]. But the ticket was not booked and the transaction failed. 2296.38 was deducted from my account. I got the message of transaction failure stating that the amount deducted from your account will be deposited in your account in 3 days.

                  I booked the ticket again and again the failure failed and again rs. 2296.38 was deducted from my account. And the message was received that the amount deducted from your account will be credited back to your account in 3 days.

                  Thus a total of 4592.76 were deducted from my account. But till date i have not returned to my account. Whereas according to the rules of the application, the amount was to be returned to the account within 7 days. But even after 5 months the amount has not come to my account. Therefore, it is requested that after taking appropriate action, deposit 4592.76 deducted amount in my account immediately.

                  Regards,

                  Tokeer farooqui

                  Mob. No. - [protected]
                  Aug 27, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 04, 2020
                  Ixigo Customer Care's response
                  Dear Customer,

                  Greetings from ixigo!

                  We wish to inform you that as par the shared statement transactions were made directly with IRCTC and not ixigo.

                  Hence, request you to please reach out to the IRCTC only.

                  Regards,
                  Team ixigo
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                    M
                    Mufida Q
                    from Bengaluru, Karnataka
                    Jun 26, 2020
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                    My money got deducted from my bank account I paid through paytm but didn't receive any information from ixigo nor I received the ticket, plz refund my money plz
                    Ixigo customer support has been notified about the posted complaint.
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                      R
                      Rajneesh5597
                      Jun 26, 2020
                      Resolved
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                      Resolved

                      Sir I am booking e ticket though Amazon UPI successfully detected amount two times but not genrated e ticket and trip ID please help me and refund my amount.
                      23 Jun
                      rajneeshkumar5597: Requested by : ix******[protected]@axisbank Paid from : Dena Bank ******0915 Status : Successful Bank Reference ID :[protected]

                      rajneeshkumar5597: Requested by : ix******[protected]@axisbank Paid from : Dena Bank ******0915 Status : Successful Bank Reference ID :[protected]
                      Jun 26, 2020
                      Complaint marked as Resolved 
                      Thank you for refunding my amount
                      Ixigo customer support has been notified about the posted complaint.
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                        T
                        Tytman
                        Jun 25, 2020
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                        I booked a flight from Pune to Kolkata for 5th of May. It got cancelled due to COVID-19. I got a mail on 12th of June that I would get my refund within 7-10 days . It has been more than 10 days now but yet I did not receive my amount.
                        Ixigo customer support has been notified about the posted complaint.
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                          Kundan singh kanwal
                          from Hāora, West Bengal
                          Jun 25, 2020
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                          I booked flight thorough your app but flight was cancelled. I was submitted request for refund in your app. I had called to costomer care on 24/06/20 but your staff send me a link for details of my debit card for refund the amount of Rs 6182/-. Suddenly he debited Rs 19998/- from my account. Please clearify this problem immediately.
                          Ixigo customer support has been notified about the posted complaint.
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                            V
                            Versha Kumari
                            Jun 25, 2020
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                            Address: The company is located in gurugram

                            I had booked flight tickets for round trip from delhi-patna - delhi on 25/06/2020 and even though the money was deducted from google pay the flight tickets weren't booked. Kindly refund my 7947/- as it was the cost of the tickets for the round trip. I am sending you the image of the transaction.
                            Ixigo customer support has been notified about the posted complaint.
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                              R
                              Rajneesh5597
                              Jun 25, 2020
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                              Address: Village Nizampur Post Khaspur district Ambedkar Nagar

                              I am booking e ticket though amazon upi id successfully detected amount two times but not genrated e ticket though by ixigo and payment was not refund.
                              Requested by : ix*[protected]@axisbank
                              Paid from : dena bank *0915
                              Status : successful
                              Bank reference id :[protected]requested by : ix*[protected]@axisbank
                              Paid from : dena bank *0915
                              Status : successful
                              Bank reference id :[protected]
                              Ixigo customer support has been notified about the posted complaint.
                              Sir payment marchant is Le travinuos Pvt Ltd to ixigo though Amazon UPI ID
                              Date 23/06/2020
                              Rajneesh5597's [Complaint's author] reply, Jun 26, 2020
                              Sir my payment is debited two times with date 23/06/2020 after 9 AM though Amazon UPI ID
                              Rajneesh5597's [Complaint's author] reply, Jun 26, 2020
                              Sir I am booking e ticket though Amazon UPI successfully detected amount two times but not genrated e ticket please help me and refund my amount
                              Requested by : ix******go@axisbank Paid from : Dena Bank ******0915 Status : Successful Bank Reference ID : 017510586930

                              rajneeshkumar5597: Requested by : ix******go@axisbank Paid from : Dena Bank ******0915 Status : Successful Bank Reference ID : 017510466974
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                                V
                                Vishnu's
                                from Chittur, Kerala
                                Jun 25, 2020
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                                Daer sir i booked my flight ticket in ixigo but my money was debited from bank account and ticket is not booked.
                                Email id [protected]@gmail.com
                                Ixigo customer support has been notified about the posted complaint.
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                                  S
                                  Shahriar Alam
                                  Jun 24, 2020
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                                  I booked a flight ticket (Airasia 30th june bagdogra to kolkata) and paid through sbi net banking, but booking is not done.
                                  Ixigo customer support has been notified about the posted complaint.
                                  Please look into the matter. It's been over 2 weeks, but still no information has been provided till now.
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                                    Krushna sethy
                                    Jun 24, 2020
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                                    Address: Village-sanakusasthali, post-badakusasthali ,dist-ganjam(Odisha)pin-760007

                                    Sir, iam krushnachandrasethy please refund my payment for debit card
                                    Ixigo customer support has been notified about the posted complaint.
                                    Hello sir send me your mobile number then i call you
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                                      D
                                      David Rajput
                                      Jun 24, 2020
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                                      I was try to book my train tickets from ixigo trains application. Amount of tickets has debit from my account but i didn't get any information about my tickets.
                                      Please solve this issue immediately!
                                      Ixigo customer support has been notified about the posted complaint.
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                                        David Rajput
                                        Jun 24, 2020
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                                        I was try to book my train tickets from ixigo trains application. Amount has debit from my account but i didn't get any information about my ticket from your side. Please, inform me immediately!
                                        Ixigo customer support has been notified about the posted complaint.
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