Ixigo Complaints & Reviews

Hello sir/madam,
I tried booking 3 times on ixigo app on 26th of sept and payment had been deducted but booking failed, i have been trying to contact ixigo support via chat and email as well as on their support number but there’s either the bot speaking or no response to the mails.
I already shared the screenshots of payment transactions id with them on their mail id but as i am getting no response, i strongly feel there’s some dirty mind idea behind the booking failures to keep the money with themselves and it might be on a large scale that it need your intervention.
Email: parkash. [protected]@gmail.com
Ph no [protected]
Payment detail: 8956*3

Sir, I tried booking tickets from Bangalore to Chennai on Oct 1, 2019 and while booking I made payment through Amazon pay . My money got deducted and no tickets been generated
Amazon had confirmed that money is successfully transferred to ixigo account
I couldn't find the transaction in app and don't know how to get refund of Rs.1939

Am unable to contact customer care of ixigo and helcenter doesn't load in their mobile application

Appropriate response wud be appreciated

Dear sir/ madam

Pls reply very sincerely & seriously to this message as ixigo not giving proper reply to our refund query and we have been struggling since 17days to contact your company.

Prerecorded tara & prerecorded ivrs on the call made it very difficult to reach your company they have no useful information.

I regularly book through ixigo but this time my booking id ixitr[protected]

Pnr no. [protected]
Train no. 19218 sau janta exp
St to adh
Ajay gupta + 4
Ticket amount : 2603/-
Date of journey 30/9/2019
Date of booking: 12/09/2019
Date of cancellation: 12/09/2019

Refund amount: 2150/- not received to source of payment since 12/09/2019

We have repeatedly inquired with bank branch face to face with your arn no. But to no avail. They say their doors are open but your company has not sent payment how can they receive.

We have our latest bank statements attached to this mail as a proof and also correspondence with your company only to hear a prerecorded ivrs and prerecorded tara.

Pls seriously look into the matter it does not suit your company's goodwill.

Pls reply with a solid proof and refund details so that i don't need to reach twitter with this post.

Reply asap!

Regards

Ankit gupta ([protected], [protected])
[protected]@gmail.com

Yesterday i tried to book a ticket from visakhapatnam to guntur...in ixigo application... But i took some time to complete my payment... My money was deducted from paytm but ixigo page said the transaction was timed out and my booking was not done... Please help me to recieve my money back... There is no responce from ixigo...2850 ruppees was deducted from my account through upi transaction... With reference id[protected]

I have made the transaction to book ticket from ixigo app. I made the payment through upi (Google pay). Amount deducted from my account. I made the payment through google pay to ixigo upi [protected]@okaxis.
The transaction made on 15th september. Bank said amount successfully transferred to merchant. Amount not returned as of now. Please look into the matter. As it is long due. Upi transaction i'd :[protected]

I was book a train ticket from ixigo by upi
The amount has been sent successfully to ixigo but ixigo show me in transaction history payment failed and they can't give my refund back and i connect the ixigo company but they told me to connect to the bank but when i connect to the bank they told me your amount successfully be sent here is no any problem at that time

I made a transaction from ixigo and entered irctc login id and chose phonepe for payment but ticket was not booked and in ixigo it showed error something like "parameter missing.." but in phonepe statement its showing "transaction with phonepe successful". Debited amount - 1591, date and time :28 sep 2019, 02:59 pm and transaction ID: C1909281459061840955036. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1591 asap.

I booked a train ticket, they didnt even ask my irctc password. Amount of 7395 got debited from my account but no confirmation from ixigo about it. App shows no past booking.. They dont even a customer care to call. Please refund my amount of 7395. Atleast make a customer care no. Where we can call.I need my refund back...my email [protected]@gmail.com

I had booked a train ticket from krishnarajapuram to katpadi in chennai express on 22nd september, 2019 but the booking did not take place successfully only the amount from my account was taken and it showed that session expired hence the transaction failed. I had received an message that i would receive the money in 5 days. I haven't received it yet. When will i get my refund money?

On 1 august 2019 i has booked tickets but two time booking fail and last booking is confirmed and than first fail booking amount is received in my account but second time deducted amount is not received, i have already discussed our bank costumers care he ask me this amount is credited to this account number last 4digit. 1645, so who can solve this problem. Ixigo team not doing any action, deducted amount is 1865/-

Please help me

I booked my train ticket from ixigo app. Now i want to cancel my ticket but i got message that you can't cancel it through ixigo app since you didn't booked through app. I got message to contact concerned travel agency but i didn't get any details to contact them. I mailed ixigo team but i didn't get any further updates. If i get any contact details of travel agency to cancel my ticket it will be helpful for me. But ixigo unable to provide that details. Please help me.

Today from ixigo site i booked train ticket from bangalore to nizamuddin railway station for 28 th oct. It was rajdhani express. My (3855) amount is debited but booking confirmation email is not send. I opened ixigo site my bookings in that error was coming. It seems like no booking is done and no transaction is visible. Urgently i need to go delhi. I want my refund till 26th sep. I want my amount to get refund as soon as possible. Hope u will work on that.
Kindly do action as soon as possible.

5th September I tried to book a TICKET i x igo all the information is fill up successfully on payment page I select phonepe app for payment. The payment is successful from phonepe I have a transaction ID but ticket was not booked i x i g o payment failed written in the payment page contact customer care sad 5 working days your payment was refunded to the bank but 20 days are going but the Mount is not refund I tried to to contact the customer care but number is busy always very poor service please help me to refund my amount from i x i g o.

Hi i have booked a ticket from mysore to chennai and the booking is shown as pending. The amount has been deducted to my account but no ticket has been issued. I am also unable to cancel the ticket due to this. The reason for this might be a timeout when redirected to irctc page for generating the ticket. Kindly assist me with this concern.

Trip from mys to mas on[protected]Trip id: ixitr[protected]

Amount - 1915.81

I made a payment of 5339 inr for a ranchi to kolkata round trip flight for 28-30 the september, using upi payment method.
28th sept 9:45 am indigo flight from ranchi
30th sept 5:50 am air india flight from kolkata

The transaction id is as follows :[protected]
Credited to vpa [protected]@axisbank

However i haven’t received my ticket yet.
The name of the passenger is megha choudhary, phone number [protected], with email id : aquarius. [protected]@gmail.com

Kindly issue my ticket at the earliest

Sir... I booked ticket on 21 sep 2019 at time in between 1:00 pm to 2:00 pm.. My payment deducted from my paytm account but tickets not booked... My email id :[protected]@gmail.com
Ixigo id:-suprabhat763
.
.
.
Kindly check and refund my money.. If train not booked.. Because ixigo app not showing aything about... So plz help me

My money is deducted from my bank account. It shows payment failed but my money is deducted. After emailing they are asking trip id. How can i give trip id that i don't get? Please help.
They have no contact number just have a bot which obviously cannot answer my question. I have lost ₹1337.90. Now i don't trust this application. Can ixigo solve my problem?

Hello, i was booking train tickets on train. When it asked for payment i used my phonepe. After that money got deducted but the ticket reservation wasn't successful so tried again but same thing. My money got deducted, twice and train ticket also didn't book. And now those transactions are also not showing up on the ixigo app. How can i get my refund. I have attached my transaction screenshots also. Please help

Money got deducted via my ixigo app. Rs 1485. But there’s nothing on the app that can prove that plus my ticket also didn’t get booked. Bank has confirmed that i paid and beneficiary got the money via UPI method. Now im not able to contact ixigo customer care as their no. Is either busy or not reachable. What do i do in this case? Help me to get my money back asap.

Ixigo has deducted the amount from the account but they have not issued the flight tickets also i have written a complaint but they have not yet responded to my mail my ticket booking was done on 19th september for 3rd november and return was on 8th november from hyderabad to ahmedabad request you please look into the matter as the amount is 12, 795