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Updated: Jan 28, 2026
Complaints 2442
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1523
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919
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Ixigo reviews & complaints page 98

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S
Sanjay95000
from Ludhiana, Punjab
Apr 19, 2019
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Address: Chandigarh, Punjab

I got my booking from chandigarh to prayag on 11 february 2019 monday and cancelled it but till date 19 april 2019 friday please do something to it my rs 1960 have not be refunded. My trip i’d was ixitr[protected] and payment i’d is1t7g2rkoomxggl5o2 please consider it as soon as possible because it have been already very late. I have already been talking to there customer care but they are not doing anything for this
Ixigo customer support has been notified about the posted complaint.
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    K
    kuldeepdabur
    from Basi, Punjab
    Apr 18, 2019
    Resolved
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    Resolved

    Address: 139 kunjpura road karnal, Karnal, Haryana, 132001

    As per my complaint, i booked two tickets for new delhi to mumbai rupees 3983.26 on date 12/04/2019 but ticket confirmation is failed and payment status is successful so i didn't received my refund payment last one week
    My account number[protected]
    Ifsc code - icic0002480
    Account holder - rajiv kumar
    Hope as soon as you give my money
    Thanks
    May 28, 2019
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Apr 20, 2019
    Ixigo Customer Care's response     Hi Kuldeep,

    Greetings from ixigo!

    Please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

    You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

    Looking forward to your reply.

    Please write back to us at [protected]@ixigo.com.

    Regards,
    Team ixigo.
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      R
      roselinbenjamin
      from Chennai, Tamil Nadu
      Apr 17, 2019
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu, 600010

      Hi,
      I booked 3 sleeper class tickets with train no 12292 yesvantpur exp on 05 apr 2019 through ixigo. Amount of 793rs has been charged but my booking status was noted as pending. I wrote regarding this to the support mail [protected]@ixigo.com on the same day (5th april). I got reply mail about the refund to be made within 5 to 7 days. It has been more than 10 days and i still have not had my money refunded.
      My ixigo profile name: roslin benjamin
      Ixigo registered mail id: [protected]@gmail.com
      Order id: ixitr[protected]
      Apr 24, 2019
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Apr 18, 2019
      Ixigo Customer Care's response       Hi Roslin,

      Greetings from ixigo!

      Please note refund against the shared id is already been processed to the source account at our end. We have already sent you all the refund details at ro*****[protected]@gmail.com. Please check your mailbox once as well as your bank statement.

      For any other assistance please write to us at [protected]@ixigo.com.

      Regards,
      Team ixigo!
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        K
        KrishnaMohan Somaraju
        from Hyderabad, Telangana
        Apr 16, 2019
        Resolved
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        Resolved

        Address: Hyderabad, Telangana

        On 04/04/2019 I have made as many as 6(2 times Chair car, 4 times 2nd sitting) attempts to book train tickets..train
        12795/vijayawada to lingampally for 10.0402019.The IXIGO has failed in all the 6 attempts. The IXIGO has sent mail stating that they failed to book.
        I have now attached IXIGO mail to me and a screen shot of my bank account
        where in you can see my payments in this respect.
        I have sent several mails to speed up my refunds and each time I received
        an automatic reply mail but without no action from their end.
        Fearing that left to IXIGO and their automatic, reply system will yield no results
        I am writing this.Please look in to this arrange early refund.
        May 19, 2019
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Apr 18, 2019
        Ixigo Customer Care's response         Hi Krishnamohan,  

        Greetings from ixigo!

        As discussed please check your mailbox with all the refund details against the said transaction. Request you to please check your bank statement once.

        For any other assistance please do write to us at [protected]@ixigo.com.

        Regards,
        Team ixigo.
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          R
          Ruchita Deshmukh
          from Noida, Uttar Pradesh
          Apr 16, 2019
          Resolved
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          Resolved

          On the date of 8th april 2019 i tried to book the tickets for 6 person for the train kerala express from nagpur to delhi (Nsdl) but in the midway the payment got failed and got deducted from my account. We again tried to book the tickets but as soon as i got the deduction message on my phone i cancelled the payment process. It's been a 8 days since my money has been deducted. There's no process is undertaken yet. They are only giving me assurance that i will get back my money but hasn't returned yet. I'm confused between the booking ids as i have mentioned earlier that i tried to book the tickets back to back so the booking id could be this : ixitr[protected] or this:ixitr[protected]. The tickets are worth rs 8688.85. Please refund my money as soon as possible. It's very urgent.
          May 18, 2019
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Apr 17, 2019
          Ixigo Customer Care's response           Hi Ruchita,

          Greetings from ixigo!

          We wish to inform you that we haven’t received any credit against the shared IDs as the transaction was not completed. Hence, request you to please check with the bank concern regarding the same.

          If you need any other assistance, feel free to write in at [protected]@ixigo.com.

          Regards,
          Team ixigo!
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            A
            Asfak kumbhar
            from Tiruchirappalli, Tamil Nadu
            Apr 16, 2019
            Resolved
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            Address: Bharuch, Gujarat

            Dear sir, mera name asfak kumnhar he, mene 10/4/1019 ko ixigo app. Se surat se delhi ke liye train book ki thi lekin techenicle problem ki vajah se mere account se 6677.45 rs. Cut gaye aur ticket bhi book nahi huyi. So aap se meri vinannti he k aap plz money refund kare.
            Mei id name he asfak84
            Aur booking id he ixitr[protected] he
            So plz aap is per dhyan de
            May 18, 2019
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Apr 17, 2019
            Ixigo Customer Care's response             नमस्ते,

            लिखने के लिए धन्यवाद। 

            कृपया सूचित रहे दिए गए बुकिंग आईडी के खिलाफ धनवापसी की प्रक्रिया शुरू हो चुकी हैं, और बैंक रिफंड नीतियों के अनुसार 2-3 कार्य दिवसों के भीतर आपके बैंक खाते में प्रतिबिंबित होगी "Le Travenues Technology / ixigo" नाम से।

            निश्चित रहे! आपका पैसा सुरक्षित है और निश्चित रूप से आपके बैंक के खाते मैं वापस कर दिया जाएगा।

            यदि आपकी कोई अन्य असुभीदा है,  तो लिखने में संकोच न करें! 

            आप हमे [protected]@ixigo.com पर लिख सकते हैं।

            Regards,
            Team ixigo.
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              V
              Vivekkmr
              from Mumbai, Maharashtra
              Apr 16, 2019
              Resolved
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              I booked train tickets on 15 april 2019 from delhi s. Rohila to jodhpur junction but there is no booking shown. I made payment through paytm upi. The transaction was successful but did not show any booking. The booking is of 17 april 2019 and due to this i am unable to plan my trip and the money is also stuck and since ixigo didn't have phone support i am unable enquire to them
              May 18, 2019
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Apr 17, 2019
              Ixigo Customer Care's response               Hi Vivek

              Greetings from ixigo!

              Thank you for writing in. Please be informed refund against the shared transaction has been processed successfully to your source UPI account. And same shall reflect into your account within the next 24 hrs time.

              Rest assured! Your money is safe and will surely be refunded to your source account.

              For any other assistance please write to us at [protected]@ixigo.com.

              Regards,
              Team ixigo.
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                A
                Aayan Rawat
                from Delhi, Delhi
                Apr 16, 2019
                Resolved
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                There are two attachement bellow. I have mailed you before also but haven't received any positive reply from your side. Please check the attachment bellow. The first ticket process was not completed an money was deducted from my account and i received a message from your side that it will be credited to my account within 5 to 6 working days. The other ticket i cancelled it which was from valsad to haridwar, had also not received any refund yet.
                Please look forward on it
                Thanks
                May 18, 2019
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Apr 17, 2019
                Ixigo Customer Care's response                 Hi Ayan,  

                Greetings from ixigo!

                Please be informed we have already refunded the said amount against both the trip ids to your source account from "Le Travenues Technology / ixigo" in your payment statement.

                We request you to check the refund details with your bank by calling their customer care department and giving them the shared RRN/ARN to trace the same.

                We have sent you all the refund details to your e-mail: [protected]@yahoo.com

                For any other assistance do write to us at [protected]@ixigo.com.

                Regards,
                Team ixigo!
                View replies
                I book my ticket on 09/04/19 . But some internet issues ticket was not booked. But money is debit from my account. I want my money refund as soon as fast . 5 days are complete now but money was not refunded
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                  P
                  peejays 08
                  from Mumbai, Maharashtra
                  Apr 15, 2019
                  Resolved
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                  Resolved

                  Address: vpo dudhwa, Bhiwani, Haryana

                  Sir,
                  My ticket is from ludhiana jn. To rohtak jn.
                  On 11aprail 2019
                  During the booking process my ticket is not confirmed and my balace of rs. 670.49 is to be debited from my account during online process.
                  Booking id : IXITR [protected]
                  This process is on "ixigo" android app.
                  I want my refund .
                  Thanku sir
                  May 17, 2019
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 16, 2019
                  Ixigo Customer Care's response                   Hi,

                  Greetings from ixigo!

                  Sincerely apologise for the trouble caused. Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 working days depending on your bank procedure.

                  Rest assured! Your money is safe and will surely be refunded to your bank.

                  In case of any further assistance please write to us at [protected]@ixigo.com.

                  Regards,
                  Team ixigo.
                  View replies
                  My train booking failed twice and both the times my money is debited from my account.
                  How will be my money refunded and when?

                  Please resolve my problem ASAP.

                  My no. Linked with ixigo account is [protected].

                  And tell how many days it will take in refund
                  Reply
                  I booked a ticket from delhi to lucknow on 31st march but transaction was failed.I have not recieved my refund yet.
                  Kindly help
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                    P
                    PiNkY's HoMe
                    from Hyderabad, Telangana
                    Apr 14, 2019
                    Resolved
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                    I was booking a train ticket from New guntur to rajamundry for 15 April 2019 and i clicked on upi option...then proceeded with the payment on google pay.and then amount debited from account here is the message from my bank
                    Rs 380 debited on 14 April 2019 and showed as Your A/c XX0838 is debited with Rs. 380.49 on[protected] thru UPI to ixigoaxis VPA ixigo.[protected]@axisbank(UPI Ref No[protected]. Not you? Call on [protected] to report

                    And then i switch to ixigo app to continue the booking nut it showd me a error and went to payment page again...i got no messages from ixigo or irctc regarding booking... payment is debited from my account and no booking is completed and there is no.information regarding the transaction on ixigo app or website...i need refund and ixigo doesnt have phone number to contact or anything like that please help...
                    May 17, 2019
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 16, 2019
                    Ixigo Customer Care's response                     Hi,

                    Greetings from ixigo!

                    Sincerely apologise for the trouble caused. Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

                    Rest assured! Your money is safe and will surely be refunded to your bank.

                    In case of any further assistance please write to us at [protected]@ixigo.com.

                    Regards,
                    Team ixigo.
                    View replies
                    Dear sir
                    I want to book a train ticket on dated 08/04/2019 but some technical issue I was not succeed.
                    booking no[protected].
                    amount- 2268.96
                    please refund my amount 2268.96 in my account.
                    Reply
                    When I book railway ticket from Nagpur to Hyderabad my ticket was not book and they deducted money on 8 Feb 2019 and till now they don't give my money back these app are making people fool they say they have refund my money but till now I don't get my money back.
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                      D
                      Deepika Gaurav Sinha
                      from Mumbai, Maharashtra
                      Apr 14, 2019
                      Resolved
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                      Resolved

                      Hi team,
                      As I have trying to book tickets from Lucknow to Varanasi on 6/04/2019, but my ticket has not booked and amount deducted thrice from my account, attached screenshot for your reference.

                      Kindly do the needful and credit my amount 2376/- as soon as possible. I m very disappointed with ixigo service.

                      Regards,
                      Deepika
                      May 18, 2019
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 16, 2019
                      Ixigo Customer Care's response                       Hi Deepika,

                      Greetings from ixigo!

                      Please be informed refund against the shared booking ids has already been initiated and shall reflect into your source bank account by now. We have mailed all the details to dee******[protected]@gmail.com.

                      For any other assistance please write to us at [protected]@ixigo.com.

                      Regards,
                      Team ixigo.
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                        V
                        Vishant Pun
                        from Mumbai, Maharashtra
                        Apr 12, 2019
                        Resolved
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                        Resolved

                        I made a transaction from ixigo and entered irctc login id and chose upi linked (Sbi) for payment but ticket was not booked and in ixigo it showed error something like "parameter missing.." but in upi wallet statement its showing "transaction successful" into [protected]@axisbank. Debited amount - 1, 513, date and time :12 april 2019, 06:13 pm and transaction id p1904121813164480838864. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 15, 13 asap.
                        Thanking you
                        Ixigo user
                        May 18, 2019
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 16, 2019
                        Ixigo Customer Care's response                         Hi Vishant,

                        Greetings from ixigo!

                        Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                        You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

                        Looking forward to your reply.

                        For further assistance please write to us at [protected]@ixigo.com.

                        Regards,
                        Team ixigo.
                        View replies
                        Goty money debited but no booking done and nothing shown in ixigo history. 382rps
                        Reply
                        Again the same problem. I tried twice but ticket was booked but payment debited from my account . Please refund my amount.

                        Thanking you and please find attachment.
                        Reply
                        Dear sir
                        Pls canrfom my ticket
                        My payment to cut but not received my tickets
                        Reply
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                          R
                          Ruchita Deshmukh
                          from Noida, Uttar Pradesh
                          Apr 11, 2019
                          Resolved
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                          Resolved

                          On the date of 8th april 2019 i booked 6 tickets of train nagpur delhi (Ndls) worth rupees 8439/- with booking id ixitr[protected]. But the payment got failed and the money has been deducted. My money hasn't been refunded yet. Please refund my money as soon as possible. It's very urgent. The money has been deducted and the payment is failed. It has been 4 days and there is not any information about my refund. They haven't even given a message about any progress. Please i want my money back as soon as possible
                          May 14, 2019
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 12, 2019
                          Ixigo Customer Care's response                           Hi Ruchita,

                          Greetings from ixigo!

                          Please note we haven't received the amount against the shared id as it was a payment failure. However, if money has been deducted from your account, it should get back to the original mode of payment within 3-5 days as per bank refund timeline.

                          Rest assured! Your money is safe and will surely be refunded to your bank.

                          In case of any further assistance, please write back to us at [protected]@ixigo.com.

                          Regards,
                          Team ixigo.
                          View replies
                          I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .My money not refund.
                          So request you please refund my money as soon as possible..
                          Reply
                          I booked a ticket from Ernakulam to Coimbatore but it got cancelled but money has been deducted.the ticket cost 418.27 nd please refund it soon
                          Reply
                          I want to complain authorities about the menace created by them has cause havoc for me I have booked a train tickets from ixoxgi app and you have not refunded the money so kindly request you to call me on this no. [protected] so we can discuss about the matter
                          Reply
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                            S
                            Shishpal fanan
                            from Abhaneri, Rajasthan
                            Apr 10, 2019
                            Resolved
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                            Resolved

                            Address: Vill post kachhawa tech-laxmangarh dist sikar, Sikar, Rajasthan

                            Sir please insoure my amount is not credit in my account my account no is [protected]
                            Ac name shishpal fanan
                            — forwarded —
                            Sender: payment-report < [protected]@payu.in>
                            Date: mar 23, 2019 11:10
                            Subject: your refund at www.ixigo.com is being processed (Transactionid: ixi-444ici57iozsw5pew7-1)
                            Recipient: shishpalfanan914 < [protected]@gmail.com>
                            your refund request for following transaction is being processed
                            and the money should reflect in your account within 5-7 business days.

                            transaction id: ixi-444ici57iozsw5pew7-1
                            refund amount 1655.71
                            merchant: www.ixigo.com

                            please quote your reference id: [protected] for any future communication.
                            May 18, 2019
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 12, 2019
                            Ixigo Customer Care's response                             Hi Shishpal,

                            Greetings from ixigo!

                            Please note refund against the said transaction is already been processed to your source account. We have sent you all the refund details over e-mail shi****[protected]@gmail.com.

                            Please check your inbox and bank statement once.

                            For any other assistance please write to us at [protected]@ixigo.com.

                            Regards,
                            Team ixigo.
                            View replies
                            This is Mary, I was booked Tuticorin train from KSR Bangalore city to Madhurai Jun on 4 th April 2019, 6 seats I had booked but It was failed, after that automatically my money was deducted from my account, but ticket not booked, so refund my money to my account, I already booked ticket from other side, so pls sent it as soonly.

                            Thank u
                            Reply
                            I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .My money not refund.
                            Already going 09 days..
                            So request you please refund my money as soon as possible..
                            Reply
                            I was trying to do reservation through this ixigo apps, but i can't and still my money is deducted. I kindly request you to refund my money back.

                            Mel Leo
                            Reply
                            supervisor's reply, Apr 24, 2019
                            The above all anonymous complaints, lacking the evidences (receipt / invoice),
                            will be replied by noone.
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                              K
                              karthikj4
                              from Mumbai, Maharashtra
                              Apr 9, 2019
                              Resolved
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                              Resolved

                              I booked tickets from secunderabad to gudur on 9 march, 2019 through(2 TICKETS)
                              Your app. I booked and money got debited from bank but ticket is not
                              Booked. Please refund my money as i worked hard for it asap. Kindly note the issue and resolve it soon.. Thanks..(TRAIN N0 -12710-SIMAHAPURI EXPRESS)

                              order ID-IXITR[protected]
                              May 14, 2019
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 12, 2019
                              Ixigo Customer Care's response                               Hi Karthik,

                              Greetings from ixigo!

                              Please be informed booking against the id-IXITR[protected] had failed and refund shall reflect into your bank account within 5 days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                              Rest assured! Your money is safe and will surely be refunded to your bank.

                              In case of any further assistance, please write back to us at [protected]@ixigo.com.

                              Regards,
                              Team ixigo.
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                                K
                                Kanth143
                                from Panaji, Goa
                                Apr 9, 2019
                                Resolved
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                                Resolved

                                Sir iam booking train tickets from vijayawada to vizag ratnchal express 16 apr 2019. I will pay money 150 but booking pending and i will try next i will pay 150 total 300 my account balance cut sir pls give the money and cancel tickets pls sir iam booking​ two tickets total cancer two tickets my mobile no [protected] and refund my balance sir what is problem sir pls sir
                                May 14, 2019
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 12, 2019
                                Ixigo Customer Care's response                                 Hi,

                                Greetings from ixigo!

                                Sincerely apologise for the trouble caused. Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

                                Rest assured! Your money is safe and will surely be refunded to your bank.

                                In case of any further assistance please write to us at [protected]@ixigo.com.

                                Regards,
                                Team ixigo.
                                View replies
                                Amount has been deducted from Google pay account however ticket has not been booked and even not reflecting in transition history also
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                                  U
                                  Uthpal Soni
                                  from Mumbai, Maharashtra
                                  Apr 9, 2019
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                                  Address: Shanwara ,burhanpur, Burhanpur, Madhya Pradesh, 450331

                                  Ixigo spoil my whole business trip
                                  Such a # company it is.
                                  They don't have a time to pick up the call
                                  The say that your ticket is booked and confirmed and payment is done then immediately ticket is cancelled and the tell us to do payment again to book your previous ticket money will be refund in 5 days but refund is not done yet
                                  They tell us that our ticket is canceled but pnr number show the confirmation of ticket
                                  That is this
                                  And the day we want to travel
                                  Our ticket is not showing any confirmation
                                  And when we calling ixigo nobody is receiving our call and bell is constantly ringing.
                                  The wrost experience ever
                                  A reccomend not to book a ixigo to every one i meet
                                  If ixigo is reading this then please call me at [protected]
                                  So i can show you the experience of spoiling my business trip
                                  Ixigo customer support has been notified about the posted complaint.
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                                  I booked a train ticket from ixigo.. 2 times my booking was pending... I got 1st booking pending amout as refunded but I did not got second booking its status is still pending
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                                  Mene apni 3 tier ki 25 ko cancel karvai thi lekin abhi Tak mujhe kuch refund nhi Mila h ixigo help center pe pichle 5 din see try kar RHA hu lekin koi help nhi mili Mera PNR NO. [protected] hai
                                  Reply
                                  Naresh kumar vaishnav's reply, Apr 12, 2019
                                  No steps have been taken from the company. Neither have I received any call or
                                  My mobile no. Is [protected]
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                                    V
                                    vikas saket
                                    from Mumbai, Maharashtra
                                    Apr 9, 2019
                                    Resolved
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                                    Resolved

                                    My ticket is not confirmed but still the amount of 454.18 was deducted from my account *5403 on 8 april as i have booked my ticket form ixigo app then for payment option i have chosen pytm payment bank which taken but there transaction got failed but still the amount was deducted and on ixigo app it is not showing anything related to booking so i request to refund the amount deducted
                                    Upi transaction id:[protected]
                                    Bank name :paytm payment bank
                                    Please look into the matter and do the needful at the earliest...
                                    May 14, 2019
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 12, 2019
                                    Ixigo Customer Care's response                                     Hi Vikas,

                                    Greetings from ixigo!

                                    Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                                    You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

                                    Looking forward to your reply.

                                    For further assistance please write to us at [protected]@ixigo.com.

                                    Regards,
                                    Team ixigo.
                                    View replies
                                    Canceled my Flight tickets around 22 days ago still haven't got any refund
                                    Reference Number for : PRL08AY7UTN
                                    pLEASE CONTACT ME ON MY EMAIN: [protected]@yahoo.co.in
                                    Reply
                                    Dear team,
                                    Hi Alisha

                                    Due to some technical issues the payment for your Jalandhar Cant (JRC) - Ratlam Jn (RTM) booking is failed and the amount got deducted from my account as I tried that two times.. And both the time my booking failed and from paytm amount is deducted .
                                    1) Booking ID: IXITR[protected]
                                    2)Booking ID: IXITR[protected]

                                    And in transaction history only one failed trip is showing in ixigo app..
                                    Please refund my amount (2095.58+2095.58 = 4, 191.16) as soon as possible.
                                    Thanks..!!
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                                      V
                                      VIPIN C V
                                      from Ernakulam, Kerala
                                      Apr 8, 2019
                                      Resolved
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                                      Resolved

                                      I didn't get Refund money for the following transactions, This is a genuine complaint, Please refund the amount as soon as possible.

                                      Order ID: IXITR[protected]

                                      Order ID: IXITR[protected]

                                      Order ID: IXITR[protected]

                                      Order ID: IXITR[protected]

                                      Transactions were made by using Ixigo Trains app.
                                      There is no information from Ixigo Trains yet, and the phone number provided is not in use.
                                      May 18, 2019
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 12, 2019
                                      Ixigo Customer Care's response                                       Hi Vipin,

                                      Greetings from ixigo!

                                      Please note refund against the shared trip ids are already been processed at our end and all the relevant details are sent to you over e-mail vip****[protected]@gmail.com.

                                      Request you to please check your mailbox once and your bank statement.

                                      In case of any other concern please do write to us at [protected]@ixigo.com.

                                      Regards,
                                      Team ixigo.
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                                        V
                                        VIPIN C V
                                        from Ernakulam, Kerala
                                        Apr 8, 2019
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                                        I didn't get refund money for the following transactions, please do it as soon as possible.

                                        Order id: ixitr[protected]

                                        Order id: ixitr[protected]

                                        Order id: ixitr[protected]

                                        Order id: ixitr[protected]

                                        There is no information from ixigo yet, and the phone number provided is not in use.

                                        The screenshots of the transactions are also attached
                                        Ixigo customer support has been notified about the posted complaint.
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