Submit a Complaint
Claimed

Ixigo Complaints & Reviews

www.ixigo.com
3.4
Updated: Nov 15, 2025
Complaints 2428
Resolved
1521
Unresolved
907
Good! Ixigo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Ixigo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Ixigo

Having problems with Ixigo?

File a complaint and get it resolved by Ixigo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Ixigo

Ixigo reviews & complaints page 98

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
karthikj4
from Mumbai, Maharashtra
Apr 9, 2019
Resolved
Report
Copy
Resolved

I booked tickets from secunderabad to gudur on 9 march, 2019 through(2 TICKETS)
Your app. I booked and money got debited from bank but ticket is not
Booked. Please refund my money as i worked hard for it asap. Kindly note the issue and resolve it soon.. Thanks..(TRAIN N0 -12710-SIMAHAPURI EXPRESS)

order ID-IXITR[protected]
+1 photos
May 14, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2019
Ixigo Customer Care's response Hi Karthik,

Greetings from ixigo!

Please be informed booking against the id-IXITR[protected] had failed and refund shall reflect into your bank account within 5 days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Kanth143
    from Panaji, Goa
    Apr 9, 2019
    Resolved
    Report
    Copy
    Resolved

    Sir iam booking train tickets from vijayawada to vizag ratnchal express 16 apr 2019. I will pay money 150 but booking pending and i will try next i will pay 150 total 300 my account balance cut sir pls give the money and cancel tickets pls sir iam booking​ two tickets total cancer two tickets my mobile no [protected] and refund my balance sir what is problem sir pls sir
    May 14, 2019
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Apr 12, 2019
    Ixigo Customer Care's response     Hi,

    Greetings from ixigo!

    Sincerely apologise for the trouble caused. Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

    Rest assured! Your money is safe and will surely be refunded to your bank.

    In case of any further assistance please write to us at [protected]@ixigo.com.

    Regards,
    Team ixigo.
    View replies
    Amount has been deducted from Google pay account however ticket has not been booked and even not reflecting in transition history also

    money complaint training booking pending - Comment #3401640 - Image #0
    money complaint training booking pending - Comment #3401640 - Image #1
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      U
      Uthpal Soni
      from Mumbai, Maharashtra
      Apr 9, 2019
      Report
      Copy

      Address: Shanwara ,burhanpur, Burhanpur, Madhya Pradesh, 450331

      Ixigo spoil my whole business trip
      Such a # company it is.
      They don't have a time to pick up the call
      The say that your ticket is booked and confirmed and payment is done then immediately ticket is cancelled and the tell us to do payment again to book your previous ticket money will be refund in 5 days but refund is not done yet
      They tell us that our ticket is canceled but pnr number show the confirmation of ticket
      That is this
      And the day we want to travel
      Our ticket is not showing any confirmation
      And when we calling ixigo nobody is receiving our call and bell is constantly ringing.
      The wrost experience ever
      A reccomend not to book a ixigo to every one i meet
      If ixigo is reading this then please call me at [protected]
      So i can show you the experience of spoiling my business trip
      Ixigo customer support has been notified about the posted complaint.
      View replies
      I booked a train ticket from ixigo.. 2 times my booking was pending... I got 1st booking pending amout as refunded but I did not got second booking its status is still pending

      0 percent proper response - Comment #3401474 - Image #0
      Reply
      Mene apni 3 tier ki 25 ko cancel karvai thi lekin abhi Tak mujhe kuch refund nhi Mila h ixigo help center pe pichle 5 din see try kar RHA hu lekin koi help nhi mili Mera PNR NO. [protected] hai

      0 percent proper response - Comment #3401549 - Image #0
      Reply
      Naresh kumar vaishnav's reply, Apr 12, 2019
      No steps have been taken from the company. Neither have I received any call or
      My mobile no. Is [protected]
      Reply
      Helpful
      Found this helpful?
      3 Comments
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        vikas saket
        from Mumbai, Maharashtra
        Apr 9, 2019
        Resolved
        Report
        Copy
        Resolved

        My ticket is not confirmed but still the amount of 454.18 was deducted from my account *5403 on 8 april as i have booked my ticket form ixigo app then for payment option i have chosen pytm payment bank which taken but there transaction got failed but still the amount was deducted and on ixigo app it is not showing anything related to booking so i request to refund the amount deducted
        Upi transaction id:[protected]
        Bank name :paytm payment bank
        Please look into the matter and do the needful at the earliest...
        +1 photos
        May 14, 2019
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Apr 12, 2019
        Ixigo Customer Care's response         Hi Vikas,

        Greetings from ixigo!

        Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

        You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

        Looking forward to your reply.

        For further assistance please write to us at [protected]@ixigo.com.

        Regards,
        Team ixigo.
        View replies
        Canceled my Flight tickets around 22 days ago still haven't got any refund
        Reference Number for : PRL08AY7UTN
        pLEASE CONTACT ME ON MY EMAIN: [protected]@yahoo.co.in
        Reply
        Dear team,
        Hi Alisha

        Due to some technical issues the payment for your Jalandhar Cant (JRC) - Ratlam Jn (RTM) booking is failed and the amount got deducted from my account as I tried that two times.. And both the time my booking failed and from paytm amount is deducted .
        1) Booking ID: IXITR[protected]
        2)Booking ID: IXITR[protected]

        And in transaction history only one failed trip is showing in ixigo app..
        Please refund my amount (2095.58+2095.58 = 4, 191.16) as soon as possible.
        Thanks..!!

        money deducted but not confirmed tickets - Comment #3996969 - Image #0
        money deducted but not confirmed tickets - Comment #3996969 - Image #1
        money deducted but not confirmed tickets - Comment #3996969 - Image #2
        Reply
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          VIPIN C V
          from Ernakulam, Kerala
          Apr 8, 2019
          Resolved
          Report
          Copy
          Resolved

          I didn't get Refund money for the following transactions, This is a genuine complaint, Please refund the amount as soon as possible.

          Order ID: IXITR[protected]

          Order ID: IXITR[protected]

          Order ID: IXITR[protected]

          Order ID: IXITR[protected]

          Transactions were made by using Ixigo Trains app.
          There is no information from Ixigo Trains yet, and the phone number provided is not in use.
          May 18, 2019
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Apr 12, 2019
          Ixigo Customer Care's response           Hi Vipin,

          Greetings from ixigo!

          Please note refund against the shared trip ids are already been processed at our end and all the relevant details are sent to you over e-mail vip****[protected]@gmail.com.

          Request you to please check your mailbox once and your bank statement.

          In case of any other concern please do write to us at [protected]@ixigo.com.

          Regards,
          Team ixigo.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            VIPIN C V
            from Ernakulam, Kerala
            Apr 8, 2019
            Report
            Copy

            I didn't get refund money for the following transactions, please do it as soon as possible.

            Order id: ixitr[protected]

            Order id: ixitr[protected]

            Order id: ixitr[protected]

            Order id: ixitr[protected]

            There is no information from ixigo yet, and the phone number provided is not in use.

            The screenshots of the transactions are also attached
            +4 photos
            Ixigo customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              Mahatam
              from Noida, Uttar Pradesh
              Apr 8, 2019
              Resolved
              Report
              Copy
              Resolved

              Website: Ixigo train tickets booking company

              I booked my ticket from by mistake from lucknow to belthara road ballia then i have to cancelled my train ticket from lucknow to belthara road i got a message that my money will be refunded back to my account within five days from booking but after ten days of cancellation of my ticket, my money has not been refunded to my account. Please refund otherwise i will have to take strict action against ixigo train booking app. My pnr no is[protected]. Boarding date[protected] from lucknow at 23:10 to belthara road, ballia up
              May 18, 2019
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Apr 08, 2019
              Ixigo Customer Care's response               Hi,

              Greetings from ixigo!

              Please note refund against the shared PNR is already been processed from our end and we have mailed you all the details as well. Please check your inbox once.

              For any other assistance please write to us at [protected]@ixigo.com.

              Regards,
              Team ixigo.
              View replies
              Did not get refund amount for the following transactions.

              Order ID: IXITR[protected]

              Order ID: IXITR[protected]

              Order ID: IXITR[protected]

              Order ID: IXITR[protected]

              There is no information from the company yet.

              money has not been refunded - Comment #3399610 - Image #0
              money has not been refunded - Comment #3399610 - Image #1
              money has not been refunded - Comment #3399610 - Image #2
              money has not been refunded - Comment #3399610 - Image #3
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                I
                It's had shaikh
                from Mumbai, Maharashtra
                Apr 7, 2019
                Resolved
                Report
                Copy
                Resolved

                Address: Koregaon park Pune 01, 411001

                I booked a train ticket from pune to ahmadnagar in nagpur express on 7 april 2019 and amount been deducted from my account and neither get ticket confirmation nor a transaction history in your ixigo app.
                I have all the screenshot and upi reference id as well. I just want my amount back. First time i booked from ixigo trains and its a really bad experience. Please refund my amount rs.160 immediate
                May 18, 2019
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Apr 08, 2019
                Ixigo Customer Care's response                 Hi,

                Greetings from ixigo!

                Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

                Looking forward to your reply.

                For further assistance please write to us at [protected]@ixigo.com.

                Regards,
                Team ixigo.
                Apr 09, 2019
                Updated by It's had shaikh                 We don't have any ixigo booking I'd .
                We only have Google pay amount debit transaction details

                Kindly confirm if transaction details needs to be share
                Verified Support
                Apr 12, 2019
                Ixigo Customer Care's response                 Hi,

                Greetings from ixigo!

                Please share your contact details with a brief of the issue you are facing at [protected]@ixigo.com so that we can get this checked and assist you better.

                Regards,
                Team ixigo.
                View replies
                Sir, please return money to account as ticket not confirmed money deducted from account
                Train : Pune express
                Deducted money : 651.56 rs
                Bank name: msc bank
                Contact no :[protected], [protected]

                booking not confirmed and amount debited - Comment #3399728 - Image #0
                Reply
                Sachin Bokare's reply, Apr 6, 2019
                Please return money 651.56rs deducted from account as ticket not conform
                Ticket:Pune express
                Bank name :MSc bank
                Time6:00pm to7:00pm
                Contact no :7720815223, 8668345727
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  Vaidehi Vyas
                  from Mumbai, Maharashtra
                  Apr 7, 2019
                  Resolved
                  Report
                  Copy
                  Resolved

                  I booked 1 ticket from ujjen to bhilwara for 8 april2019 in 19712 bhopal jaipur express, order id (Ixitr[protected]). I booked on 7th april at about1:29 pm, but its been quite a few hours that there has been no status generated and payment has been made successfully. I am not able to book my ticket now as it is an urgent requirement. Please do the needful and refund my amount as soon as possible.
                  +1 photos
                  May 17, 2019
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 08, 2019
                  Ixigo Customer Care's response                   Hi Vaidehi,

                  Greetings from ixigo!

                  Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                  Rest assured! Your money is safe and will surely be refunded to your bank.

                  In case of any further assistance, please write back to us at [protected]@ixigo.com.

                  Regards,
                  Team ixigo.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Vinay Kr. Singh
                    from Mumbai, Maharashtra
                    Apr 7, 2019
                    Resolved
                    Report
                    Copy
                    Resolved

                    My pnr no is [protected] and [protected]. It had already been provided by the irctc but not yet provided by ixigo. Refund my money back as soon as possible as message was sent from ixigo team on 31st march 2019 about to refund my money back in 72 hrs but yet i had not got. I am sending you my last mini statement of my account so that you can get confirm about my problem. Contact me at [protected]@gmail.com or contact no. [protected].
                    +2 photos
                    May 9, 2019
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 08, 2019
                    Ixigo Customer Care's response                     Hi Vinay,

                    Greetings from ixigo!

                    Please be informed refund against the shared PNRs has already been initiated and shall reflect into your source bank account by now. We have mailed all the details to vk*****[protected]@gmail.com.

                    For any other assistance please write to us at [protected]@ixigo.com.

                    Regards,
                    Team ixigo.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      shubhanshu bharadwaj
                      Apr 6, 2019
                      Report
                      Copy

                      Address: 403-durgesh vihar bhopal (m.p.), Bhopal, Madhya Pradesh, 462032
                      Website: Ixigo train.com

                      10 march 2019 i booked BPL to HW on 29 Mar. (Trip ID: IXITR[protected])BPL to HW on 29 Mar. (Trip ID: IXITR[protected])BPL to NZM on 29 Mar. (Trip ID: IXITR[protected]) but then on 25/03/2019 i cancelled the ticket they said i will going to refund your amount in 5 day but now its 2/04/2019 yet i did not get refund. If the company is not going to refund the amount then i m going to file a case againt them.
                      +2 photos
                      Ixigo customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        SandeepBanik
                        from Mumbai, Maharashtra
                        Apr 6, 2019
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: L.E.Travenus Technologies Pvt Ltd., Veritas building, behind ibis hotel, sector 53, golf course road, gurgaon 122002 India, Gurgaon, Haryana, 12202

                        My account has been debited by the amount of rupees 1810 for booking of train ticket in the name of sandeep banik, Shubradip banik, dipa paul banik, ram Murti banik. The booking is done through your application; ixigo. But I didn't got any booking details till now in the application. Please go through the attachment and refund my money back or else I have the sufficient evidence to sue your company.
                        I have talked with my bank, they told me that the UPI has been completely successfully, but your application didn't give the booking ID nor the Pnr number.
                        Train Id: 15960 train: Kamrup Express
                        +1 photos
                        May 17, 2019
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 12, 2019
                        Ixigo Customer Care's response                         Hi Sandeep,

                        Greetings from ixigo!

                        Please note we have already processed the amount INR 1810.0 to your source account. Please check your account statement once.

                        For any other assistance, feel free to get back at [protected]@ixigo.com.

                        Regards,
                        Team ixigo!
                        View replies
                        Thanks for the same.
                        But you should seriously do some development in your application as soon as possible. As customer may face the same problems if the issue exist.
                        Thank you,
                        Regards,
                        Sandeep Banik
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          Dubey Abhishek
                          from Dehra Dun, Uttarakhand
                          Apr 5, 2019
                          Resolved
                          Report
                          Copy
                          Resolved

                          User id: abhidubey ixitr[protected] is my id no for train booking from lko to bsb.. This process was done on ixigo train booking app india, i want my refund money immediately cause
                          I have not received my refund money for failed booking of trains on 30th march, 2019, in status it is showing that refund money is processed but it has not credited to my bank account yet within promised 5days
                          +1 photos
                          May 7, 2019
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 06, 2019
                          Ixigo Customer Care's response                           Hi Abhishek,

                          Greetings from ixigo!

                          Please note we have already processed the refund amount against the shared id to your source account and sent all the details over e-mail as well.

                          Please check your inbox once.

                          For any other assistance, please do write to us at [protected]@ixigo.com.

                          Regards,
                          Team ixigo.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Sarveshchourange
                            from Aurangabad, Maharashtra
                            Apr 5, 2019
                            Resolved
                            Report
                            Copy
                            Resolved

                            Website: Its train booking website

                            My train was cancelled of 15 march pnr number =[protected] ive got email of you will get refund soon but till refund not come plzz rfund tge amount of 850 it was 2 ticket from jalgaon to khammam. I talk with your helpline they say it will c9me soon but it not come. Ihave done payment through card plzz refund it to my account.
                            Pnr number of ticket=[protected]
                            May 7, 2019
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 06, 2019
                            Ixigo Customer Care's response                             Hi Sarvesh,

                            Greetings from ixigo!

                            Please note we have already processed the refund amount against the shared PNR to your source account and sent all the details over e-mail as well.

                            Please check your inbox once.

                            For any other assistance, please do write to us at [protected]@ixigo.com.

                            Regards,
                            Team ixigo.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              Tulshi Dutta
                              from Kolkata, West Bengal
                              Apr 3, 2019
                              Resolved
                              Report
                              Copy
                              Resolved

                              Ixitr[protected] is my id no for train booking from sdah to ncb and payment id is 2apd1p2uf7mxx6ns4p... This process was done on ixigo train booking app india, i want my refund money immediately cause
                              I have not received my refund money for failed booking of trains on 26th march, 2019, in status it is showing that refund money is processed but it has not credited to my bank account yet within promised 5days (1st april)
                              +2 photos
                              May 5, 2019
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 04, 2019
                              Ixigo Customer Care's response                               Hi Tulsi,  

                              Greetings from ixigo!

                              Please be informed we have already refunded the said amount against trip id IXITR[protected] to your source account and same should reflect as the refund from "Le Travenues Technology / ixigo" in your payment statement.

                              We request you to check the refund details with your bank by calling their customer care department and giving them the shared RRN number sent to you over e-mail tul****[protected]@gmail.com.

                              For any other assistance please do write to us at [protected]@ixiigo.com.

                              Regards,
                              Team ixigo.
                              View replies
                              27 march I got to r
                              Train ticket booked on ixigo but ticket is not book and payment already cut in my account so please give me my refund

                              to get refund for failed booking of train but payment was successful - Comment #3395988 - Image #0
                              Reply
                              My money was deducted but ticket was not booked

                              to get refund for failed booking of train but payment was successful - Comment #3396913 - Image #0
                              Reply
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                G
                                Gokul Gangotri Kichu
                                from Attur, Tamil Nadu
                                Apr 2, 2019
                                Resolved
                                Report
                                Copy
                                Resolved

                                I wished to book a sleeper ticket in kanyakumari express (Mumbai CSMT -Thiruvananthapuram Central)on[protected]:47PM
                                they failed to book the ticket, but they took money from my account, they didn't refund the money within 5 days
                                IXITR[protected] is the order ID
                                then i tried instant refunding methods its also not working,
                                then i tried to contact them, there is no effective customer care provided by them
                                so last i find this website for register customers complaint, so now i am waiting for the response for my complaint
                                May 5, 2019
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 04, 2019
                                Ixigo Customer Care's response                                 Hi Gokul,

                                Greetings from ixigo!

                                Please note refund against the said trip id is already been processed to your source UPI account. request you to please check the statement once.

                                For any other assistance, please write back to us at [protected]@ixigo.com.

                                Regards,  
                                Team ixigo.
                                View replies
                                Dear sir/mam
                                My two order ID for train booking is IXITR[protected] on date 30th march 2019. Transaction of amount was deducted from my bank account but booking was failed and still the amount of booking is not refund in my account. I wish that my problem is resolved as soon as possible. Thank you
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Ripon Khann
                                  from Mumbai, Maharashtra
                                  Apr 1, 2019
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Salar, Murshidabad, West Bengal, 742137

                                  I recently had tried to book train ticket from Salar to Howrah through ixigo train app and gone for upi paytm payment. After my account got debited with an amount of Rs.2475 it doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.
                                  These don’t have a customer care service also. Please help me ..
                                  +1 photos
                                  May 5, 2019
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 04, 2019
                                  Ixigo Customer Care's response                                   Hi Ripon,

                                  Greetings from ixigo!

                                  Please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                                  You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

                                  Looking forward to your reply.

                                  For further assistance please write to us at [protected]@ixigo.com.

                                  Regards,
                                  Team ixigo.
                                  View replies
                                  Sir,
                                  I am gopakumar.my family book train ticket .but it has pending .i pay the money but i dont get my refund.my refund amount is 955.i dont get this amount.please take a strict action to this case .please gave my refund

                                  balance deduction but confirmation didn't received - Comment #3394621 - Image #0
                                  Reply
                                  OrderId:IXITR[protected]
                                  Payment ID:2AKNY7TZPD2ADH3019
                                  Amount-2605.06
                                  My train booking is still pending, I want to cancel the booking and refund this amound.Can you plz help me
                                  Reply
                                  My booking train tickets but booking is failed from nellore to new guntur to times booking amount is debited first time amount 229.77 and second time 229.77 amount debited my account refund my amount.
                                  Reply
                                  My booking train tickets but booking is failed from nellore to new guntur to times booking amount is debited first time amount 229.77 and second time 229.77 amount debited my account refund my amount.
                                  Reply
                                  My booking train tickets but booking is failed from nellore to new guntur to times booking amount is debited first time amount 229.77 and second time 229.77 amount debited my account refund my amount.
                                  Reply
                                  I have book ticket from cbe to kurnool in tatkal..but i couldnt book and amnt has be deducted from my account..once 1100 has been deducted and the secnd time 1117 has been deducted..i received 1100 and not the rest..please comsider this..and refund it soon..
                                  Reply
                                  Dear sir last week 17/march /2019 i was book train ticket, but booking is failure,
                                  And amount was debited in my account please i request u refund my money, this already to late, i hope your refund the my money today .

                                  Thanks and Regards
                                  Somashekar
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  7 Comments
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sunandaj02
                                    from Noida, Uttar Pradesh
                                    Apr 1, 2019
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Pune, Maharashtra, 411057

                                    I booked a train ticket from Bhatapara (BYT) to Rourkela (ROU) in South Bihar Express on 31st March 2019 at 10:44 AM yesterday, amount been deducted and neither get ticket confirmation nor a transaction history in your app.
                                    I have all the screenshot and upi reference id as well. But there is no revert from ixigo side. I just want my amount back.First time i booked from ixigo trains and its a really bad experience.
                                    +1 photos
                                    Apr 3, 2019
                                    Complaint marked as Resolved 
                                    They returned the money.
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 04, 2019
                                    Ixigo Customer Care's response                                     Hi Sunanda,

                                    Greetings from ixigo!

                                    Please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                                    You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

                                    For further assistance please write to us at [protected]@ixigo.com.

                                    Regards,
                                    Team ixigo.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      C
                                      Charumathur
                                      Mar 31, 2019
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: 110092

                                      I recently had tried to book train ticket from bharatpur to nizamuddin through ixigo train app and gone for upi phonepe payment. After my account got debited with an amount of Rs1500 it doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.
                                      These don’t have a customer care service also. Please help me ..

                                      Reply
                                      +1 photos
                                      May 2, 2019
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 01, 2019
                                      Ixigo Customer Care's response                                       Hi Charu,

                                      Greetings from ixigo!

                                      Please note the amount has been refunded to your source account only. Same should be reflecting into your UPI account in a day or two.

                                      For any other assistance do write to us at [protected]@ixigo.com.

                                      Regards,
                                      Team ixigo.
                                      View replies
                                      I was booking train tickets from BORIVALI to Ahmdabad

                                      Payment got cut tickets not received

                                      Trsection history as below

                                      ALERT:You've spent Rs.2244.56 via Debit Card xx3796 at IXIGO2994717 on[protected]:22:50:35

                                      Pls. Refund

                                      Devendra
                                      Reply
                                      My booking train tickets but booking is failed from nellore to new guntur to times booking amount is debited first time amount 229.77 and second time 229.77 amount debited my account refund my amount.
                                      Reply
                                      My amount for train ticket booking got deducted n d booking was failed
                                      I did booking on 24th march 2019 n supposed to get refund within 5 days but didnt got yet
                                      Kindly refund me

                                      ticket confirmation - Comment #3396484 - Image #0
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      3 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Manimaran Yadav
                                        Mar 29, 2019
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        I'm manimaran yadav. I tried to book a ticket today 29th march from nizamuddin to kankavali of 31st of march of travel. The train number is 12618. During booking payment for ticket be completed via upi transaction, but during typing password and captcha page it's get too late.. So page gets closed and booking for my ticket is pending. My payment id is 2bv3jlwtnfftgaob8i and my order id is ixitr[protected]. Can u please check it and make my booking confirm or make the process of refund as soon as possible.
                                        May 7, 2019
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 31, 2019
                                        Ixigo Customer Care's response                                         Hi Manimaran,

                                        Greetings from ixigo!

                                        Thank you for writing in. Please be informed booking against the shared id had failed and refund shall reflect into your bank account within the stipulated time. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                                        Rest assured! Your money is safe and will surely be refunded to your account.

                                        In case of any other assistance, please write back to us at [protected]@ixigo.com.

                                        Regards,
                                        Team ixigo.
                                        View replies
                                        Sir,
                                        my ticket is in wating so it got cancelled but I haven't received my refund money. I recived a call from company that my money will be refunded in 5 bank days but it is almost 5 days but still I haven't recived money. My ticket date was on 23 March 2019.PNR NO. - [protected] please help.
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Zaakpay.com
                                          1
                                          (1445)
                                          Priya Communication
                                          1
                                          (2)
                                          ItzCash Card
                                          4.1
                                          (225)