Ixigo — Not received partial refund | |||||
On 25.12.2020 I Sumen Mondal booked two airline tickets of Airasia from chennai to Mumbai and I altogether paid Rs.9778 but due to the sever health condition of my father on 23.12.2020 I cancelled the ticket and the ixigo customer care assured me that I will receive the refund within 15 days, and on 17.01.2021 I called the ixigo customer care and the stated me that my ticket is nonrefundable also I received the mail for the same. When I booked the ticket it was showing partially refundable for the cancellation of Airasia ticket and after the cancellation also it was showing partially refundable, but still haven't received anything yet from the partially refundable which I am supposed to receive. Therefore I request you please look over this and response to me to pay me back my refund. Was this information helpful? | |||||
|
Ixigo customer support has been notified about the posted complaint. Verified Support Jan 21, 2021 Ixigo Customer Care's response Dear Sumen, We have clarified on this over twitter. Kindly refer to the same conversation. Thanks Team ixigo Verified Support Apr 27, 2022 Ixigo Customer Care's response We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
| |||||
 2 Comments | |||||
Comments
Indigo informed us by mail that our payment has been paid to you on same day, please pay us the same immediately
IndiGo Customer Relations to you & 2 other(s)
Tue, 17 Jan 2023 13:13:24
Dear Sir,
Thank you for writing to IndiGo.
We would like to confirm that an amount of INR 7, 590 for booking reference number K1YRTR has been refunded to the virtual ID of the travel agency on January 03rd, 2023.
Request you to contact your travel agency for further facilitation.
Please feel free to contact us should you require any other assistance.
We look forward to serving you again.
Regards,
Ajay Dhir
Customer Experience Expert
InterGlobe Aviation Limited – IndiGo
IndiGo Customer Relations to you & 2 other(s)
Tue, 17 Jan 2023 13:13:24
Dear Sir,
Thank you for writing to IndiGo.
We would like to confirm that an amount of INR 7, 590 for booking reference number K1YRTR has been refunded to the virtual ID of the travel agency on January 03rd, 2023.
Request you to contact your travel agency for further facilitation.
Please feel free to contact us should you require any other assistance.
We look forward to serving you again.
Regards,
Ajay Dhir
Customer Experience Expert
InterGlobe Aviation Limited – IndiGo
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
2400
Pending
355
Resolved
1516
View all 2400 Ixigo reviews & complaints
+91 12 4461 7880
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
View all Ixigo contact information
Your IndiGo flight canceled Inbox
G
golndiGo Jan 3
to me v
Dear 6E Customer,
Greetings from IndiGo.
This is in reference to your booking under the PNR-K1YRTR
Your flight 6E 6012 from KNU to BLR on 03Jan2023 is cancelled
due to prevailing bad weather at Kanpur Airport. Click
on http://igf.in/RwONrLi22k to explore alternate flight or
cancel and refund. Inconvenience caused is deeply regretted
To check your flight status you may :
• Download our app https://bit.ly/3cQVDWj
• Follow us on twitter at #IndiGo6E
• sms us at : ST (space] fit number [space] date in ddmm format to
566772 to know your flight timings.
•To chat with us click https://bit.ly/3iLpwr7
We look forward to welcoming you on board our lean, clean flying