[Resolved] Ixigo — Refund given from Indigo not yet credited to my account

harishpillai

Oct 15, 2020

Address: Harish pillai Surat

My PNR PNJR4X has been cancelled by airline and they says refunded to MYSTIFLY consulting on 27 June 2020.I have booked through IXIGO and even after 3 and half months Ixigo didn't processed the amount to my account.please take appropriate steps to get my refund as soon as possible
Please check the copy of mail send by Indigo
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Dear Sir/Ma'am,

Thank you for writing to us.

With reference to your email, we would like to inform you that under the booking PNR PNJR4X, an amount of INR 9982 has been processed on 27 June 2020 to the virtual ID of the travel agency used at the time of booking.

Further, we request you to kindly get in touch with the travel agency (MYSTIFLY CONSULTING) to claim the refund.

In case of any assistance, feel free to contact us via email, customer care at[protected] and live chat option on our website.

Thank you for choosing IndiGo. Stay safe.

Best Regards,

Jitender Kataria

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

www.goindigo.in

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Oct 29, 2020

Complaint marked as Resolved

Full amount is credited today..Thanks to IXIGO team

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2020

Ixigo Customer Care's response Dear Customer,

We have initiated full refund for the paid amount. The refund would be in 2 parts i.e INR 8966 and INR 1364 and shall be credited within 7 days.

If in case the refund is failed via payment gateway due to transaction being older than 6 months, you will receive a payout link via SMS/email to claim the refund within the next 48 hours.

Thanks
Team ixigo

Oct 27, 2020

Updated by harishpillai Sir
Refund was to be credited in 7 days.In between Ixigo through razorpay asked for bank details to credit the amount and that was to be credited in 48 hrs.It is 12 days gone instead of 7 days and still there is sign of credit

The communication is attached below

ixigo

is paying you refund of
₹ 10330
Your account details are required to transfer the payment to you
Give details
Payment For
IF[protected]|PAYU
Paying to

Name:

Ph.No:+xxxxxx

Email ID: