[Resolved]  Jabong.com — All of a sudden the service of Jabong has come down

Address:	Gurgaon, Haryana, 122015
Website:	www.jabong.com

Order No.: [protected]

i am using Jabong for around 2 years and i never had a single problem with the team. sometimes they have gone out of the way and have helped me out. since last month i noticed there is a drastic fall in their quality of service.
Firstly, all the delivery of products are getting delayed.
then one of the products didnt pass through their quality check and they cancelled the booking and assured refund for the same. but while writing to them for it, they are awaiting update from the concerned department, of which i don't see any logic.
i have requested a return, the product is lying in my house, no update on the same except the pick up will be delayed.

i understand due to the festive season is approaching, service may get delayed, but in that case a proper communication has to be present rather than the typical "we will update you at the earliest" kind of response. i mean if you (Jabong) are waiting for an update then who is the concerned authority to share the exact update?