[Resolved]  Jabong.com — item not received but delivered.

I ordered a pair of hrx sneakers on 1st nov 2019 and the item was delivered on 7th but i have no idea about the whereabouts of the product. I reached the customer care after 5 days because i was busy for a couple of days and i had no idea that the issue was to be reported within 4-5days then they say that there's nothing they could do about it since i was already so late but they could atleast state clearly about their time limit policy which i was unaware of prior to this mishap i requested if i could atleast get the contact details of their courier partner in darjeeling but that was also not possible to them. Actually the mistake was on my side as well since the mobile no i provided had one wrong digit which was my sister's since i live away from home and it was a gift for my brother but i am a frequent online shopper and other courier services contacts the billing address/mob no if the delivery address is not reachable. My sister has asked every neighbourhood shops hoping that the product might be found but none of them seems to know about it. Returning the product seemed like the only way to find out hence i have requested a return on 16th since all these days i was googling all the possible contact informations. My order id-112449558461184551303
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Jan 14, 2020
Complaint marked as Resolved 
Previously the pair of shoes I ordered was missing and I didn't know the whereabouts and after requesting for return I had been getting 'return pickup failed' messages/mails but after a couple days of my complaint with consumercomplaints I received a mail that my return request was complete and the refund was initiated within 1-2 days. Thank you.
Jabong.com customer support has been notified about the posted complaint.
Nov 17, 2019
Updated by Sonia Tamang
And now they say the return pick-up failed, I accept that giving incorrect contact no for delivery was fully a mistake and responsibility on my side but it's not the first time that my delivery contact was not reachable I have received calls from other services unlike this time. I have no idea how I am gonna find out about this product, they have great policies and discounts to sell the products but is this how they serve their customers? Being one of the regular shoppers from the site for many years I am really disappointed with the service.

 
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