Jabong.com — amount deducted but order not placed

Address:562157

On 31st of january 2019 i had placed an order of amount 660.55. The money got deducted from my card but the app showed transaction failed. I called customer care they asked me to wait but it's been 7 days since my money got deducted but i haven't received refund yet. Please kindly look into the matter and do the needful.
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I didn't get my courier. But the courier boy placed the delivery msg. I called to the courier boy and asked about the courier. Simply he said I'll Delivery the courier tomorrow.

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    Plot no. 109, Udyog Vihar, Phase 4, Gurgaon, Haryana, India - 122015
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