Jabong.com — bluetooth earphones

Place an order on jabong.com for bluetooth earphones. o .The paid value of order is rs 3000. I open the box, there was no earphones in it.. The box is empty having only ear buds. I registered a complaint many times for the order number 109734694289429891401 to jabong regarding receiving empty box. . After taking this many days, now jabong.com reply me that they do nothing in this and denied me for initiating any refund or shoes
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Jabong is not doing anything. They are saying its not their fault, they had dispatched it appropriately. But, if we received empty boxes, then whose fault is this? You say...Do they leave everything on customer or should they take the blame for their own carelessness.

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