[Resolved]  Jabong.com — Cheated | harassed | not delivered | no response

Address:560076
Website:jabong.com

I ordered a shoe no 20th March and already paid the amount but still not received my item. Order id - [protected]. i first received a message said it will be delivered by 26 March, then later on 26th March i got another message said it was delayed and will be delivered by 29 March. Again, on 29th March i got the message said that it is further delayed by 2 days and it will be delivered by 31 March. this is really terrible and not professional at all.

After that i received no further response from JABONG about my item, i even sent an email to [protected]@jabong.com on 1st April and got the mail said that they have received my complaint and raised the request id[protected] and someone from JABONG will contact me within 48 hours. Now, it is more than 80 hours and nobody has reached out to me. i again sent an email to [protected]@jabong.com but no response.

This is not only absurd but terribly un-professional, un-realistic, un-kind behaviour. They took the money and didn't delivered the item and now when i am trying to reach them nobody is replying. They not just cheated me, but harrased me mentally by showing this kind of behaviour.

i want my money back.
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Jabong.com customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2016
Jabong.com Customer Care's response
Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while. Regards Team Jabong
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Jabong.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    47%
    Complaints
    2236
    Pending
    2
    Resolved
    1036
    Jabong.com Phone
    +91 12 4612 8000
    Jabong.com Address
    Plot no. 109, Udyog Vihar, Phase 4, Gurgaon, Haryana, India - 122015
    View all Jabong.com contact information