Jabong.com — complaining about my order which was never sent and lied to me saying they have shipped

Have been speaking to jabong customer care for the past few days but no help regarding my order. I placed my order accidentally registered on the old number when i realised that i immediately called the customer care at jabong to update the new number but they said they can't do it on the order already placed. So i asked them to give me the number of the courier company that has my order they said they can't provide me with that details, then i asked for an address of the courier company so i can go personally and collect my order they said they cant provide me with that either. My complain number is 58405456. It says on the app that delivery attempts have been made several time but no one has ever come to deliver even once all i see is updates from them saying attempted but in real no attempts. I want my parcel coz i have no more patience to deal with this. When i call ml courier gurgaon they said they are not tied up with jabong that means it's a fraud and i have been cheated with my order.