Jabong.com — delivery of product

It's been a month, i have been trying to trace one of the items ordered. It's been not less that 6-7 times i have written and every time i have received a standard response that it's been delivered.in my last 2 mails i asked few questions to make it simple and yet it's the same response. Either customer service executives are not trained well or they lack language understanding.

I have been on jabong app for almost 3 + years and have never faced any issue earlier from delivery, tat, quality or refund. But this time it's really gone sour.

1 customer loss may not affect them so they have been taking it so casually.
Hope somebody starts taking these feedbacks seriously and works over them