Jabong.com — delivery of the product

Order number..[protected]-0488403. It's a prepaid order of amount ₹1245, it is showing that product is delivered. But it is not delivered. I raised complaint 4days back regarding that but no response. They were saying no updates and not reflecting there. Then to whom we should complaint i am worried. At least cancel my order and give back my money. Worst site ever. No proper response.