[Resolved] Jabong.com — different product delivery

prashantconsumer

from Anand, Gujarat

Address:	Indore, Madhya Pradesh, 452010
Website:	www.jabong.com

Hello,

I am jabong customer for 4- 5 years.

In my last order of shoes, they delivered totally diffrent kind of shoes.

As i trusted them, i opened that shoe box after 15 days, and now jabong saying they cannot replace or refund, as 15 days passed.

But my question is what is the significance of 15 day return policy, if delivered product is totally different.

Kindly instruct jabong to replace shoes and give me shoes i ordered, or refund my money.

Also, please let me know further strict action to be taken against jabong, if they dont agree with this.

Thanks,

Prashant tiwari

Jabong order number :-

[protected]

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Dec 14, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

Jabong.com Customer Care's response Hi,

This is certainly not the type of experience we intend to provide to our customers. Customer satisfaction is our number one priority. As per the update received, we've sent him an email with the resolution.

Regards,
Team Jabong

Nov 10, 2017

Updated by prashantconsumer Dear consumercomplaints staff and officers,

Jabong didnt resolve my complaint, didnt send any resolution email.

That was a simple email in which they are denying that they cant help me in return or exchange

Nov 14, 2017

Updated by prashantconsumer Dear sir,

There is no update in my complaint status.

Kindly look into the matter.

Nov 14, 2017

Updated by prashantconsumer I trusted them and opened box after a a month .

I can assure jabong, to check product thoroughly before exchange or refund.

I even didnt placed shoes on floor, just opened box and closed, as they were totally different.