Jabong.com — handbag

Address:

Ajmer, Rajasthan, 305624

I had ordered a handbag from jabong which didn't appeal me and eventually i raised a return request.
The products got picked up within no time and i receive an email from jabong saying since they do not have my bank details my refund cannot be processed. I tried entering the details into the form provided but that doesn't opens up and within no time jabong closes my request saying my money is safe with them. What does that mean? Where?
They have no active cc support as well.

I need my back