Jabong.com — have received defective product

Hi there!

After paying huge amount also with the extra tax I received a broken eyeshadow from Jabong. The eyeshadow is completely broken and not in a stage that I can be able to fix it even to reuse. So when I raised a complaint in jabong customer care, I was again and again asked to send the screenshot and explain the issue. I replied the same each time. Still nothing happened to my complaint. It has been almost a week and there is no result I am getting
Please refund the money for the same or else please replace with a good new eyeshade cause the money and the treatment from the jabong team is what matters. A customer who pre pays the money has some faith in the brand value of Jabong. But it's so sad and unexpected that Jabong even does not listen to the customer complaints.
Details-
I have attached the screenshot for the same.

Order id-110576443704528090701
Makeup obsession eyeshadow beach blond
Details screenshots are attached for the same.