[Resolved] Jabong.com — I received wrong item and not able to return it. | |||||
I made an order of 3 items, in that one item got delivered. But the item which i received is wrong. I have ordered for long sleeve t-shirt, but the delivered item is with short sleeves. I want to return the item or need to get it exchanged with the item which i ordered. But jabong doesn't provide any return facility for my pincode, as they say, that pickup service is not available in my pincode and i have to use the self-ship option. Now even the self-ship option is not available on their site and app. I have sent an email to them and i spent the whole day to sort this thing out. I feel unprofessional of them, if they can deliver a product at one place, they should also be available for the pickup too. Even if they can't, they should at least notify the customer that pickup for this product is not available before the customer makes a purchase. Now i don't know how will i get my item exchanged. Was this information helpful? | |||||
Oct 24, 2017 Complaint marked as Resolved Jabong.com customer support has been notified about the posted complaint. Verified Support Sep 20, 2017 Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP. Regards Team Jabong | |||||
 2 Comments | |||||
Comments
I had ordered Casio Youth Digita AE-l000W-1AVDF watch on 5th Dec. 2018. But I have received a pair of earrings instead. It's very bad... I want refund of this item
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Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.
Regards
Team Jabong