Jabong.com — jabong.com exchange required: pick up service not available

Address:

Ernakulam, Kerala, 682030

I ordered a nike t shirt of size l from jabong but since its size is large. I wanted to exchange it for a small size (Medium). When i tried to request for exchange i got a message that pick up service is not available from my address. I asked customer care executive too but of no use.
My concern is that firstly if a person can come everyday to my office to deliver jabong products then why can't he take the return/exchange products.
Secondly, if jabong cannot provide return/exchange service at specific places then it should be mentioned on their site while we are placing order. This is a simple case of misguiding the customers because they always say that return policies are user friendly.

It would be very difficult for us to find a place from where we can return the parcel.
This makes me very upset with jabong's service that it claims of providing to its customers.
Order id: [protected]
Placed on fri, 22nd sep'17,

Delivered on thu, 28 sep 2017