Jabong.com — missing item no track record

Website:

www.Jabong.com

I placed order for three items on 28th january 2018 order no. [protected] (Awb no.[protected] i received two items on time but one of them is still not delivered it shows in transit all the time and in track more it shows status is not available for this awb.
In short i have no information about the product. I put a mail in the same mail id from where i received order status mail from jabong but don't got any satisfactory mail.
I wondered there is no method of communication to jabong. That was may first and last time trusting jabong
Shameful and unreliable.