Jabong.com — not picked up the return order

I placed an order last month (September 26th) and since the quality of the product was not genuine, i placed a return request. They canceled the request after 12 days since their timeline was over and raised a new return request. It is 1 week now and no one has called for pickup. All their customer care and email case is worst service as they don't have any ability to support the customers. One of the worlds poorest company i"ve seen.
Reverse pickup order: 26457245
Shipment:[protected]