Jabong.com — not received refund even after 10 days

D refund was initiated on 8feb n it’s 18th feb n i have nt received d refund amount yet the customer care no is chargeable... Most of the sites provide toll free no?? Who is gng to refund the amount of my call charges?? N the executive knows nothing.. Even if wud have resolved d prob i wud happy with d call charges.. Who is responsible for the inconvenience caused??? How m i gonna trust this site again with my money??