Jabong.com — not refunded the money, neither exchanged the shoe

Address:	Gurgaon, Haryana
Website:	Jabong.com

Jabong has done fraud with me. I have ordered nike blue shoe of size 8, which did not fit properly. I raised an exchanged request and received a reply that, “the shoe was found dirty by the internal investigation team and hence, the same shoe would be returned”.
The shoe was received in the evening on 10th nov and was taken back on 11th morning. I have no clue how the shoe got dirty. I just tried it at home and packed as they were recieved.
They say the shoe was local and in poor condition.
I completely disagree with their reply. I know what has been ordered and return. When i ask them to give their address where i can go check the shoe personally, they refuse to do this.