Jabong.com — order no[protected]-9058401/[protected]-1727803 [incident:[protected]]

Swaroop Varadaraj

from Bengaluru, Karnataka

Address:

560096

Hi

I had order for crocs coast black clogs on 05th of november 2018 vide order no[protected]-9058401 which was delivered on 09th of november 2018. When i checked the parcel i had received a graphite color instead of black color. I immediately contacted your customer care and asked for replacement which was placed by your executive team on 16th november 2018 vide order no[protected]-1727803 which was delivered today on 20th of november 2018, when i opened the parcel i was shocked to see that i have received the same graphite colour instead of black color. This is my first order with jabong and i am seriously unhappy with your service. I would say that i will never come back to purchase on jabong, when you do not have the said colour why do you publish it on the website?. I got a reply for the same mail when i sent to [protected]@jabong.com 5 days back and i there is no action till date from your end. Its been 20 days since i purchased this product but still not used it hoping to wear a right colour which i like. Where is disgusting on your part to call yourself as one of the top online store which your are not compared to the likes of other online stores. Please call me back on [protected] to resolve this at the earliest.

Thanks
Swaroop

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Jabong.com customer support has been notified about the posted complaint.

Nov 30, 2018

Updated by Swaroop Varadaraj no response from anyone worst online shopping portal

Jan 02, 2019

Updated by Swaroop Varadaraj Hi Team

It feels surprise to receive a mail saying your complaint is closed without proper resolution. You have sent me the wrong delivery 2 times which shows how lethargic you are with you work. If you do not have the product why do you display the same on your website and shamelessly send a different product which is not a moving item. You also take 2 months after raising the complaint to get back to me asking for a refund of the product. We are not as shameless as you people to keep the product without using.

Kindly take my suggestion and close down your e commerce portal instead of cheating the customers. Would never again buy anything with Jabong nor suggest any one to buy from your online shop.

thanks
swaroop