Jabong.com — order not delivered after delivery date

Address:

122001

Dear sir,
I have placed a order about 12 days ago, but till now i haven't got my product.in everyday morning i get a message from your end the product will deliver by the end of today. But in the evening i got a same message that product was not able not deliver.
I am not free everytime to contact jabong i wouldn't like to be in a que for hours to talk to your executive. So please resolve my issue or cancel my order asap.
One more thing i was a worst experience ever in online shopping i will never recommend jabong to any of my friend.
And it will ne possible for me definately i will file a complaint to a high authority.
Regards
Gokul joshi