[Resolved] Jabong.com — Partial refund of courier charges

mannumannu263263

from Agra, Uttar Pradesh

Website:

jabong.com

Order number is [protected], when i purchased this item, it only tells us that return is available, but its not written that we have to self ship the product. Having done that, jabong calls me for sending bank details, they did not even once intimated about uploading the courier receipt. Suddenly i get one message reflecting the amount of courier charges returned by jabong, when i called their customer care, they said I didn't upload the receipt thats why they will not refund the entire amount. They are a cheat, because it's customer care's duty to give all the details.

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Aug 6, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2017

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.

Regards
Team Jabong