Jabong.com — pickup unavailable

Address:

Hathras, Uttar Pradesh, 204101

I ordered a nike backpack from jabong (India). I found out that the delivered bag was defective. Now when i tried for return option (Under jabong 15 days exchange & return policy) they are not processing my request on their app. If they can deliver a product then why can’t they pick it up from the same address. I am very dissatisfied with the kind of service jabong offered me.