[Resolved] Jabong.com — Poor service and return issue

Gurjot Tut

from Dasuya, Punjab

Website:

www.jabong.com

Its been more than two weeks no one came to pick up my return order as the shoe size didn't fit me i wanted to return it. After week of mailing them they sent me a number of an employee that doesn't even work for them anymore.
The product i ordered is vans shoes i ordered size 5.5 but it doesn't fit me.
Moreover they assured me that this matter will be solved in 7 days and i kept patience but now another week has been passed and i got no notification regarding this,
They keep sending offers to buy more products but no information regarding return and refund.
I want this matter to resolved as quickly as possible
I just want them to return this product and get the amount back

Was this information helpful?

No (0)

Yes (0)

Jul 15, 2017

Complaint marked as Resolved

Jabong.com customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2017

Jabong.com Customer Care's response Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.

Regards
Team Jabong

Related Jabong.com reviews

View all 2236 Jabong.com Reviews

Comments

Rosy Banerjee

from Hyderabad, Telangana

I was supposed to get my package delivered by today. But on the mercy of the people of Jabong, they haven't even dispatched my parcel. I request to file a strong complaint in against of them. And I need a strong and due apologetic action.

Jabong.com Customer Care's response, Jun 18, 2017

Verified Support

Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue.Request you to please share your 15 digit order no. with issue at [email protected] and team will get back.

Regards
Team Jabong

jasleenk123

from Delhi, Delhi

My order number is [protected]. I ordered 'Ritu Kumar dress on 8th it was supposed to be shipped on 11th and delivered on Thursday. It isnt even shipped yet. whats the estimated time of delivery.

Jabong.com Customer Care's response, Jun 20, 2017

Verified Support

Hi,

Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you ASAP.

Regards
Team Jabong